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The Service Desk Analyst, Reporting & Analytics (R&A), provides front-line operational support for reporting, data, and analytics platforms. This role is responsible for accurate ticket intake,... More triage, resolution, and escalation of R&A support requests while meeting defined SLAs and service quality standards. The analyst executes established processes, contributes to incident resolution and problem identification, and helps ensure a stable, predictable support experience for internal and client-facing users.This role operates within the Service Desk model defined by the Service Desk Lead and focuses on reliable execution, documentation, and continuous service improvement.Key Responsibilities1) Ticket Intake, Triage & Resolution? Serve as a primary responder for R&A Service Desk tickets, including reporting incidents, data discrepancies, access requests, job failures, and ?how-to? questions.? Apply documented triage standards to assess severity, prioritize work, and route issues appropriately.? Resolve straightforward and known issues independently using runbooks, knowledge articles, and standard operating procedures.? Escalate complex, high-severity, or out-of-scope issues to the appropriate development, data, or product teams following defined escalation paths.? Ensure tickets are complete, accurately categorized, and updated with clear status, actions taken, and next steps.2) SLA Execution & Service Quality? Consistently meet SLA targets for response, resolution, and escalation based on defined severity tiers.? Actively manage assigned ticket queues to prevent backlog aging and SLA breaches.? Participate in daily or weekly service management routines (queue reviews, prioritization checks, and backlog cleanup).? Provide timely, professional, and user-friendly communication to stakeholders throughout the ticket lifecycle.3) Monitoring, Incident Support & Stability? Respond to alerts related to data freshness, job failures, pipeline/ETL issues, and report availability.? Perform initial investigation and remediation steps using documented procedures before escalating when needed.? Support major incidents by assisting with triage, user communications, validation of fixes, and post-incident cleanup.? Identify and flag recurring issues or patterns for problem management and root-cause analysis led by the Service Desk Lead.4) Knowledge, Documentation & Process Adherence? Create, update, and maintain knowledge base articles, runbooks, troubleshooting guides, and FAQs based on real support cases.? Document fixes, workarounds, and lessons learned directly in tickets and shared documentation repositories.? Follow established intake criteria, escalation rules, access controls, and change/release support procedures.? Contribute feedback on gaps in documentation, tooling, monitoring, or processes.5) Collaboration & Continuous Improvement? Work closely with the Service Desk Lead to identify opportunities to reduce repeat incidents and improve first-contact resolution.? Partner with engineering and data teams by providing clear reproduction steps, logs, and impact analysis during escalations.? Support transitions, migrations, and releases by following readiness plans, performing validation tasks, and assisting during surge periods.? Participate in cross-training to expand coverage and reduce key-person dependency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in the Cincinnati, Ohio area is looking for a Data Analyst for an on-site, contract opportunity in the Cincinnati, Ohio area. The employer is a large retailer and this is an exciting... More opportunity for someone to join a key AI-driven initiative. As a Senior Analyst focused on AI-Enabled Shopping, you will play a pivotal role in shaping the future of agentic commerce at the employer. This position combines advanced analytics, cross-functional collaboration, and strategic storytelling to accelerate the delivery and optimization of AI-powered shopping experiences.You will leverage data from multiple sources to identify trends, uncover actionable insights, and make recommendations that enhance how AI shopping agents engage with customers. By partnering closely with product, engineering, and data science teams, you will define measurement frameworks, enable effective reporting, and ensure that agentic experiences are measurable, optimized, and continuously improving.Key Responsibilities:?Performance Tracking & KPI Strategy?Monitor and analyze KPIs and North Star metrics for AI-powered shopping experiences to assess effectiveness, identify trends, and recommend opportunity areas.?Experimentation & Continuous Improvement?Contribute to the design, implementation, and evaluation of A/B tests for prompts, engagement strategies, and experience variations to enhance agentic commerce performance.?Insights Development & Reporting?Build and maintain custom dashboards and reports that consolidate multiple data sources, track longitudinal trends, and provide actionable insights for ongoing optimization.?Anomaly Detection & Root Cause Analysis?Detect and investigate anomalies in performance data, recommending mitigations and corrective actions to maintain product and metrics health.?Cross-Functional Collaboration?Partner with product, engineering, and data science teams to translate insights into product enhancements and operational improvements.?Advanced Analytics & Tools Management?Manage and act as a key advisor on analytics platforms (e.g., Adobe Analytics, Power BI) to perform end-to-end analyses, identify key drivers of emerging trends, and deliver actionable recommendations?Measurement Framework Leadership?Provide guidance on success measures, KPI strategy, and measurement frameworks across product teams to enable effective reporting and decision-making.?Data Storytelling & Stakeholder Engagement?Present insights through compelling narratives that align supporting data to substantiate recommendations, driving usability and effectiveness of AI-enabled shopping experiencesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is an opportunity to be part of a new team that is being stood up now, and you can be a founding member to set the strategy, culture, technology and working norms. It?s a unique chance to be an... More intrapreneur?building something new from the ground up at Fortune 1 company scale, while backed by the strength of our client and leveraging the assets of the world?s largest omnichannel retailer. As part of this team, you will interact with a variety of teams including catalog, pricing, search, checkout, and various other internal teams.Day to Day:oDesign and implement complex features in Walmart iOS or Android application .oDefine roadmap for our team by working closely with product and / or technology partners to build the experience for iOS or Android platform.oProficiency in iOS or Android platform and deeper understanding in CI/CD frameworks for iOS or Android to improve developer productivity.oFocus on Test Automation and designing the framework for same.oProvide documentation for all of the solutions in place.oInspire best Practices and create culture of craftsmanship and innovation.oLead a team of senior Individual Contributors.oLeads and participates in medium- to large-scale, complex, cross-functional projects by reviewing project requirements, translating requirements. into technical solutions; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; troubleshooting open issues and bug-fixes; enhancing design to prevent re-occurrences of defects; ensuring on-time delivery and hand-offs; interacting with project manager to provide input on project plan; and providing leadership to the project team.oSupports business objectives by collaborating with business partners to identify opportunities; addressing high-priority initiatives (for example, business strategy, technical feasibility, implementation alternatives); identifying short- and long-term solutions; and leading cross-functional partnership.oUtilizes industry research to improve Wal-Mart's technology environment by analyzing industry best practices; bench marking industry against internal processes and solutions; researching or influencing future industry solutions for fit with internal needs; and defining software development guidelines, standards, and processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Controller to an automotive manufacturing company based in Salt Lake City Utah. The Controller will be responsible for all aspects of financial management, including... More accounting, reporting, budgeting, forecasting, and internal controls. Acting as a strategic business partner to operational leaders, this role will provide key financial insights to drive performance, manage cash flow, and ensure compliance with regulatory requirements. The Controller will report directly to the CFO and play a critical role in supporting expansion, manufacturing efficiency, and PE-level reporting expectations.Key Responsibilities Include: Financial Leadership & Business Partnering -Serve as a trusted advisor to operational decision-makers, providing financial insights and tools to drive continuous improvement. -Lead financial reporting, budgeting, and forecasting processes, ensuring alignment with business objectives. -Communicate financial results, risks, and opportunities to key stakeholders in a timely and accurate manner.-Support product development and operational teams in ensuring pricing, cost, and margin requirements are met. Accounting & Financial Reporting -Oversee all accounting functions, ensuring the accuracy and integrity of financial data. -Prepare and review monthly financial statements, including variance analysis against budget and performance metrics reporting. -Ensure compliance with US GAAP and other applicable financial reporting standards. -Assist with the preparation and coordination of the annual financial statement audit. Cost Control & Performance Metrics -Develop and monitor internal costing models to track key financial and operational metrics on a monthly basis. -Conduct economic and financial analysis to support strategic decision-making and performance improvement. -Partner with operations managers to reduce overall input costs and improve profitability. Cash Flow & Working Capital Management -Lead cash flow forecasting and active cash management to minimize borrowing costs. -Identify opportunities to optimize working capital and improve financial efficiency. Internal Controls & Process Improvement -Maintain a strong internal control environment, ensuring adherence to financial policies and procedures. -Conduct internal control self-assessments and implement process improvements to enhance efficiency and compliance.Team Leadership & Stakeholder Communication -Supervise and support accounting staff. -Collaborate with management and external advisors to align financial strategies with business goals. -Ensure compliance with tax, regulatory, and reporting requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an experienced Information System Security Manager (ISSM) to support U.S. Navy systems and programs. The ISSM will serve as the primary cybersecurity authority for assigned... More systems, ensuring compliance with Department of Defense (DoD) and Department of the Navy (DON) cybersecurity policies under the Risk Management Framework (RMF).The ideal candidate will have deep experience supporting Navy Authorizing Officials (AOs), working within Navy/DoD environments such as NAVWAR, NAVAIR, NAVSEA, or Fleet Cyber Command, and maintaining system authorization packages in eMASS. The ISSM will lead the preparations and interactions with the government for system security assessments and ensure the IS maintains its Authority to Operate (ATO). The ISSM will manage the implementation of security policies, conduct risk assessments, manage security controls, and Plan of Actions and Milestones (POAM). The ISSM is expected to advise senior management on cybersecurity issues, communicate security risks, and collaborate with technical teams and other stakeholders. The successful candidate is able to multitask; assume ownership and accountability of risks, issues, and tasks; and successfully manage and resolve those risks, issues, and tasks to completion. The successful candidate is also able to work well in a team-oriented environment; self-manage his/her own tasks; and provide hands-on guidance, direction, and mentoring to the technical team. Finally, the successful candidate is extremely well-organized, well written, has a keen eye for detail, and can clearly articulate information (both orally and in writing) to customers, stakeholders, peers, and leadership within and external to the Program and organization.Key Responsibilities:Serve as the ISSM for Navy information systems in accordance with DoDI 8510.01 (RMF) and DoDI 8500.01 (Cybersecurity)Oversee the full RMF lifecycle: categorization, control selection, implementation, assessment, authorization, and continuous monitoringDevelop, maintain, and manage RMF documentation including:System Security Plans (SSPs)Security Assessment Reports (SARs)Plan of Action & Milestones (POA&Ms)Continuous Monitoring StrategiesEnsure compliance with:NIST SP 800-53 Rev. 5 security controlsNIST SP 800-37 Rev. 2 (RMF Guide)DoD Cybersecurity Manual (DoDM 5200.01)SECNAV M-5239.1 (Department of the Navy Cybersecurity Manual)Interface directly with Navy stakeholders including:Authorizing Officials (AOs)Security Control Assessors (SCAs)Information System Owners (ISOs)Program Managers (PMs)Manage system accreditation activities within eMASS and ensure data accuracy and completenessConduct and support security control assessments, vulnerability management, and mitigation trackingEnsure compliance with STIGs (Security Technical Implementation Guides) and SRGs (Security Requirements Guides) from DISASupport audits, inspections, and cybersecurity readiness reviews (e.g., FISMA, DON CIO inspections)Provide cybersecurity guidance to engineering teams throughout system development lifecycle (SDLC), aligning with DevSecOps practices where applicableOversee incident response coordination in alignment with DoDI 8530.01 (Cyber Incident Response) and Navy proceduresWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Manager, Business Analysts is responsible for leading/managing a team of Business Analysts and/or Senior Business Analysts, to enable the delivery of technology solutions that deliver the... More intended business value. Our Business Analyst team works on a variety of projects, both internal, product improvement and client implementations. Our Business Analyst Team works directly with Project Management, Development, Quality Assurance, Operations, Account Management and our Clients to deliver with success. Our Manager of Business Analysts but thrive in a fast-paced work environment, have a solid understanding of software development lifecycle (agile and waterfall), and enjoy managing multiple projects and tasks. This is a technical leadership position with accountability for quality, motivation and mentorship.DUTIES AND RESPONSIBILITIES:? Provides day to day team guidance, setting and managing expectations (priorities, timelines, etc.)? Facilitates positive, professional relationships with Technology and Business teams? Assigns resources to demand, based on skills, fit? Present complex information in a simple and concise manner for all levels of the organization? Partner with Business and Technology Leaders to understand BA demand to build needed capacity. Accurately reflect capacity and demand in Resource Management Tool? Ensure team can identify true business issues, opportunities and facilitates a solution that delivers intended value? Define, document, and implement best practices, tools and templates for BA team? May oversee and/or manage the requirements gathering process, wireframe creation, user story creation for select projects? Create and audit Business Analysis processes and procedures? Act as a Senior Business Analyst when the demand or need arises? Perform other related duties as assigned by management? Be comfortable in a client-facing environment? Directly supervises all business analyst employees within the department(s).? Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.? Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experienceComputer skills required, including MS Office Suite, JIRA, Confluence, Figma (or something similar)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Manager, Salesforce?to join a dynamic team supporting an employer in Vancouver, BC. This individual will lead the delivery, performance, and continuous improvement of the... More Salesforce platform.You will oversee a cross-functional team of architects, developers, business analysts, and Salesforce administrators, ensuring the delivery of scalable, secure, and high-quality solutions aligned with business priorities. This role bridges technical execution with business strategy, drives agile delivery practices, and enables teams to deliver value in a predictable and efficient manner. You will also play a key role in shaping platform roadmaps, optimizing team performance, and fostering a culture of continuous improvement and innovation across the Salesforce ecosystem.Key responsibilities include, but are not limited to:Lead the delivery and continuous improvement of the Salesforce platform, ensuring alignment with business priorities and strategic objectivesFunction as a Scrum Master and guide delivery teams to enable efficient, predictable flow of workPartner with Product Managers, Product Owners, and Business Analysts to shape product vision, backlog priorities, and roadmap planningDrive agile delivery practices, ensuring work visibility and consistent value deliveryRemove impediments and support teams in resolving issues impacting delivery, performance, and effectivenessLeverage GenAI tools to support and accelerate code developmentOversee the design and development of solutions for new and existing systems, ensuring scalability, performance, and securityContribute subject matter expertise to architecture discussions and support short- and long-term platform roadmapsEnsure solutions align with enterprise architecture, data standards, and application governance processesPromote best practices in coding, DevSecOps, automation, and emerging technologies, including AIEstablish and support production support frameworks to ensure responsiveness, ownership, and system reliabilityOversee release planning and execution, including risk identification, mitigation planning, and post-release supportLead incident reviews and retrospectives to drive continuous improvement and operational excellenceManage vendor relationships, ensuring quality delivery, performance, and alignment with business expectationsSupport financial planning activities, including resource forecasting, budgeting, and variance analysisBuild and develop high-performing teams through coaching, performance management, and continuous improvement initiativesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Department & Position Overview:Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that... More our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.Every Day You Will:?Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests?Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations?Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys ?Input accurate data entry of sensitive information ?Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance ?Screen patients and caregivers for additional programs and benefits to enhance their lives?Maintain reliable work schedules?Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship?? ?Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner?? ?Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner ?Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more ? ?De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution?? ?Adhere to a revolving monthly client service and compliance standard?? ?Effectively input and update the case file and account data within CRMs? ?Manage call dashboards and reporting to assist in managing assignmentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced AI Agent Developer to design, build, deploy, and support production-grade AI agents across our enterprise technology ecosystem. This role is central to our AI initiative... More to deliver AI agents?that drive measurable business outcomes across retail, service, finance, and customer experience.The ideal candidate has hands-on experience shipping AI agents in enterprise environments and is comfortable working across multiple platforms including Anthropic Claude, Google Gemini on Vertex AI, Microsoft Azure AI, DevRev, and Sierra AI. You will partner closely with solution architects, infrastructure engineers, data teams, and business stakeholders to turn use cases into deployed, monitored, production-ready agents.Core ResponsibilitiesAgent Design & Development?Design, develop, and iterate on AI agents using agentic frameworks across Claude (MCP, tool use, multi-turn orchestration), Gemini on Vertex AI (Agent Builder, extensions, grounding), Azure AI (Azure OpenAI Service, Semantic Kernel, Promptflow), DevRev, and Sierra AI.?Implement agent architectures including ReAct, plan-and-execute, multi-agent orchestration, and retrieval-augmented generation (RAG) patterns.?Build agents that integrate with enterprise systems such as Snowflake, Salesforce, ServiceNow, and internal APIs via function calling, tool use, and MCP server configurations.?Develop and maintain reusable agent components, prompt libraries, and evaluation harnesses.Deployment & Production Operations?Deploy agents into production environments on GCP, Azure, and hybrid infrastructure with full CI/CD pipelines (Harness).?Implement observability, tracing, and logging for agent workflows using Dynatrace and platform-native tooling.?Build guardrails, content filtering, and safety mechanisms to ensure responsible agent behavior in production.?Own agent lifecycle management: versioning, A/B testing, canary deployments, rollback procedures, and performance monitoring.Data & Integration?Design and implement grounding pipelines that connect agents to enterprise data sources including Snowflake data warehouses, SharePoint document libraries, and Salesforce CRM.?Build and optimize vector search, embedding pipelines, and knowledge retrieval systems (pgvector, Vertex AI Search, Azure AI Search).?Develop API integrations using Kong/Konnect API gateway and RESTful service patterns.Security & Compliance?Implement prompt injection defenses, input/output validation, and PII handling safeguards for all agents.?Work with security teams to ensure agents meet enterprise security standards including CyberArk credential management and Chainguard container security.?Conduct red-team testing and adversarial evaluation of agent behaviors prior to production release.Collaboration & Enablement?Partner with AI Solution Architects to translate business requirements into technical agent specifications.?Contribute to internal developer documentation, runbooks, and best-practice guides for agent development.?Participate in code reviews focused on AI-generated code quality and security.?Support cross-functional teams in evaluating new agent platforms and capabilities.Pay Rate: $50-75We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking to hire a Payroll Manager to support a private management company based in Miami, FL. This is a direct hire opportunity that will work in a hybrid capacity, in the office... More Tuesday - Thursday, and remote on Mondays/Fridays. The Payroll Manager oversees all payroll operations. The Payroll Manager will be responsible for ensuring accurate and timely payroll processing, continual development and enhancement of internal processes and controls, and compliance with all relevant laws and regulations. This role requires strong analytical skills, knowledge of payroll systems, and the ability to work collaboratively with the Human Resources and Finance teams.Essential Tasks:Payroll Processing? Oversee the end-to-end payroll process, ensuring accurate and timely processing of payroll for employees.? Calculate wages, deductions, and withholdings, and ensure compliance with relevant laws and regulations.? Ensure that any special processes or recurring manual adjustments are documented and adhered to.? Collaborate with HR & Operations Teams regarding recurring payments or one-time bonuses.? Confirm processing of retirement plan contributions after each payroll.Compliance? Stay updated on local, state, and federal payroll tax regulations and ensure audit processes are in place to verify compliance.? Prepare and submit payroll-related reports and documentation as required by regulatory authorities.? Document/Track all provided updates to tax rates, entities and/or garnishments.? Manage year-end payroll processes, including W-2 preparation and distribution.? Ensure compliance with all year-end reporting requirements.? Maintain accurate and organized payroll records.? Prepare and maintain reports related to payroll activities for internal and external audits.Payroll Systems Management & Optimization? Oversee the implementation and maintenance of payroll software and systems.? Ensure that payroll systems are up-to-date and aligned with organizational needs? Coordinate with HR and other departments to manage employee benefits, including health insurance, retirement plans, and other deductions.? Ensure that new acquisitions are aligned with the Endeavor model and/or provide a plan for transition.? Implement best practices to enhance efficiency and accuracy.? Identify opportunities for process improvements in the payroll function.? Maintain a continuous improvement mindset.Collaboration with stakeholders? Work with employees and relevant departments to investigate & resolve inquiries related to payroll.? Communicate with employees regarding payroll-related matters, including changes in policies, procedures, and deadlines.? Collaborate with finance and HR departments to ensure seamless information flow.? Collaborate with the acquisition, Finance & HR teams to ensure that new schools & employees are setup properly in the payroll system.? Generate and analyze payroll reports for management review.? Provide regular reports on payroll-related metrics and key performance indicators.? Ensure proper communication of year-end updates and tips with employees & leadership.Team Leadership? Manage a team of payroll professionals, providing guidance, training, and supervision.? Ensure the team's adherence to deadlines and accuracy in payroll calculations.? Create and maintain an environment of empowerment, learning and growth.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less