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Jun 10, 2025

Chicago, IL

|

Customer Service

|

Contract

|

$27 - $34 (hourly estimate)

{"JobID":419457,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-87.6793636363636,"Longitude":41.8392727272727,"Distance":null},"State":"Illinois","Zip":"60661","ReferenceID":"CHI-787667","PostedDate":"\/Date(1749550577000)\/","Description":"Experience as a Technical Account Manager or Customer Success Manager/specialist Experience makeing sure the customer\u0027s voice is heard and communicating updates on escalations and incidents Experience in using one of the following the following tools is strongly preferred (SharePoint, Splunk, Salesforce, CRM reporting tools) Excellent communication and interpersonal skills with a focus on written and verbal communication skills with internal and external stakeholders. Available for afterhours / on-call support and occasional overnight travel (3-5 times per year) Ability to multi-task in a priority changing environment Experienced in developing presentations and presenting to medium sized audiences. Must be client focused, proactive and thorough in resolving issues Must have experience in multi-tasking and prioritizing job responsibilities Ability to thrive and stay organized in a growing, high-energy, and fast-paced environment. Must be reliable, self-motivated and able to work independentlyContributes to team initiatives ensuring the new solution is designed with the customers needs in mindAnticipates customer issues and questions.Takes action to prevent customer-impacting occurrencesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Premiere Support","City":"Chicago","ExpirationDate":null,"PriorityOrder":0,"Requirements":"The Consultant helps to maintain and enhance the customer experience by: Creating Root Cause Analysis documents Calculating service levels and creating monthly customer metric summaries Providing relationship manager support for top clients Meeting with clients (as needed) to support any of the above.In addition, we are looking for team members to contribute to program improvements and form strong collaborative relationships with Sales, Product, Legal, Compliance, and other key teams.Basic Accountability StatementThe Consultant role is an advanced position which has the following behaviors and responsibilities: Accountable for own responsibilities and workload Strong organization and prioritization capabilities Creates formal customer facing communications summarizing technical events Works with Legal and TransUnion technical teams to finalize formal communications Distributes communications to Transunion sales and customer contacts Provides intra-incident communications to TransUnion customer base providing status of an on-going event Communicates complex technical events in a high level customer appropriate manner Joins and gathers pertinent details from technical bridge calls / problem review meetings Responds in timely manner to support related inquiries Provides 24x7 on-call support (as part of a larger on-call rotation) Creates customer facing reports summarizing customer processing statistics, system availability, and listing recent events that impacted availability Informs customers of impactful IT events and maintains updates through resolution Attends customer facing touchpoint meetings to review recent support incidents (including root cause), service level / metric reports, and other items supported by this team","Skills":"","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":34.0000,"SalaryLow":27.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Experience as a Technical Account Manager or Customer Success Manager/specialist Experience makeing sure the customer's voice is heard and communicating updates on escalations and incidents... Experience in using one of the following the following tools is strongly preferred (SharePoint, Splunk, Salesforce, CRM reporting tools) Excellent communication and interpersonal skills with a focus on written and verbal communication skills with internal and external stakeholders. Available for afterhours / on-call support and occasional overnight travel (3-5 times per year) Ability to multi-task in a priority changing environment Experienced in developing presentations and presenting to medium sized audiences. Must be client focused, proactive and thorough in resolving issues Must have experience in multi-tasking and prioritizing job responsibilities Ability to thrive and stay organized in a growing, high-energy, and fast-paced environment. Must be reliable, self-motivated and able to work independentlyContributes to team initiatives ensuring the new solution is designed with the customers needs in mindAnticipates customer issues and questions.Takes action to prevent customer-impacting occurrencesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 13, 2025

San Antonio, TX

|

Project Manager

|

Contract

|

$39 - $49 (hourly estimate)

{"JobID":420150,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-98.4773636363636,"Longitude":29.4739090909091,"Distance":null},"State":"Texas","Zip":"78240","ReferenceID":"SAT-788604","PostedDate":"\/Date(1749838564000)\/","Description":"Insight Global is looking for an RTE in the San Antonio area. This person will be responsible to provide hands-on facilitation of major program ceremonies across multiple development teams; consults and coaches teams (including the Product Manager and Product Owner) to support a smooth transformation to Agile practices. Drive continuous improvement and facilitates communication across teams to proactively manage dependencies and remove impediments and establish standards for Agile processes and tools. Manage impediments to progress whether internal or organizational in nature. Lead efforts to resolve systemic impediments that continually block teams within their organization. Support and educates product owners, product managers and other program level personnel, especially with respect to refining and managing the product backlog and decision making. Ensure effective communication within or across Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on Programs/Programs progress/productivity. Act as Agile SME to teams, departmental teams, senior management, product owners, and management. Provide leadership for Scrum Master community of practice and mentors other Scrum Masters and Release Train Engineers. Perform risk, issue, and dependency management e for the program(s) and/or portfolio. Drive release management practices across team to ensure alignment to enterprise standards and leverages existing change management routines as needed. Provide agile leadership and training, continuously assesses the team\u0027s agile maturity and constantly raises the bar to improve the team\u0027s velocity. Serve an active member of the Agile Community of Practice that covers different functional areas and Agile Release Trains (ARTs), and successfully encourages participation, facilitation and subject matter delivery. Actively liaises with assigned professional coaches to actively conduct training sessions of value across the ARTs in the department. Resolve complex relationship conflicts among team members. Understand release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides Train on leveraging them. Adhere to Enterprise Project management Office (EPMO) processes, procedures, controls, standards, tools and templates (as required). Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Release Train Engineer","City":"San Antonio","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.8 years of experience in process improvement, project management and/or program management, software engineer, or business/requirements analysis with at least 6 years as Scrum Master or Release Train Engineer or has development experience working in a similar role in a lean or Scrum environment.Expert knowledge and experience with multiple agile delivery frameworks (e.g., Kanban, Scrum, XP, Lean, SAFe, DevOps).Advanced knowledge of Agile Lifecycle Management (ALM) Tools (Jira, Rally, VersionOne, etc.). Awareness and experience with widely successful Agile techniques: ATDD, TDD, BDD, Continuous Integration, Continuous Testing, Pair Programming, Automated Testing, Agile Gaming, User Story Mapping, etc.Knowledge of compliance and risk management frameworks, including experience to identify and mitigate risks. One or more Agile certification(s) such as: Certified Scrum Master (CSM), Agile Certified Professional (ACP), SAFe Program Consultant (SPC), SAFe Agilist (SA), SAFe Scrum Master or SAFe Advanced Scrum Master (SASM).","Skills":"Knowledge of property and casualty insurance","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":49.0000,"SalaryLow":39.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for an RTE in the San Antonio area. This person will be responsible to provide hands-on facilitation of major program ceremonies across multiple development teams; consults... and coaches teams (including the Product Manager and Product Owner) to support a smooth transformation to Agile practices. Drive continuous improvement and facilitates communication across teams to proactively manage dependencies and remove impediments and establish standards for Agile processes and tools. Manage impediments to progress whether internal or organizational in nature. Lead efforts to resolve systemic impediments that continually block teams within their organization. Support and educates product owners, product managers and other program level personnel, especially with respect to refining and managing the product backlog and decision making. Ensure effective communication within or across Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on Programs/Programs progress/productivity. Act as Agile SME to teams, departmental teams, senior management, product owners, and management. Provide leadership for Scrum Master community of practice and mentors other Scrum Masters and Release Train Engineers. Perform risk, issue, and dependency management e for the program(s) and/or portfolio. Drive release management practices across team to ensure alignment to enterprise standards and leverages existing change management routines as needed. Provide agile leadership and training, continuously assesses the team's agile maturity and constantly raises the bar to improve the team's velocity. Serve an active member of the Agile Community of Practice that covers different functional areas and Agile Release Trains (ARTs), and successfully encourages participation, facilitation and subject matter delivery. Actively liaises with assigned professional coaches to actively conduct training sessions of value across the ARTs in the department. Resolve complex relationship conflicts among team members. Understand release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides Train on leveraging them. Adhere to Enterprise Project management Office (EPMO) processes, procedures, controls, standards, tools and templates (as required). Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 02, 2025

Coral Gables, FL

|

Project Manager

|

Contract-to-perm

|

$59 - $74 (hourly estimate)

{"JobID":418228,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.1915454545455,"Longitude":25.7883636363636,"Distance":null},"State":"Florida","Zip":"33134","ReferenceID":"DAL-786004","PostedDate":"\/Date(1748870150000)\/","Description":"A client is seeking an experienced Senior Agile Program Manager/ RTE to join their growing team. This role is about 70% focused on project/ program delivery and exexution and will require about 30% Release Train Engineer responsibilities such as Big Room Planning and Train level reporting. This individual will be responsible for the management and execution of value streams to support the delivery of strategic technology products. They will foster Lean-Agile principles and help balance lean-agile execution and program management activities to deliver solutions more effectively. There will be a strong emphasis on stakeholder communication, big room planning, and financial management (Capex Vs. Opex). You will oversee project planning and execution, ensuring alignment with the vision, roadmap, and releases. Responsibilities include coordinating release planning, facilitating key project events, and summarizing objectives for strategic alignment with executives. You will manage risks and dependencies, communicate proactively with stakeholders, and optimize project practices. As a leader, you will empower teams, provide coaching, and contribute to strategic planning by offering guidance on options, risks, costs, and impacts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"REMOTE- Senior Agile Program Manager/ Release Train Engineer","City":"Coral Gables","ExpirationDate":null,"PriorityOrder":0,"Requirements":"10-15+ years experience in project/ program management in enterprise environments, leading large scale Agile programsExperience with Release Train Engineer responsibilities such as: Leading Big Room Planning, Tech Summits, facilitating Agile planning sessions and Train level reporting Significant experience managing delivery using Agile best practices - SAFe/ multiple Agile Delivery Frameworks/Tools (e.g., Kanban, Scrum, Lean, SAFe, AzureDevOps) At least ONE relevant Advanced Agile certification: Scaled Agile Framework Certification (SAFe)- SAFe Agilist, SAFe Practitioner, SAFe Scrum Master, SAFe Practice Consultant (SPC) Certification, or SAFe Release Train Engineer (RTE)Strong experience managing and reporting on project financials:Strong understanding of CapEx vs Opex and DepreciationProven experience building budgets and creating resource plansExperience creating monthly financial forecasts, reconciliation reports and ability to explain variance Highlighting data analysis skillsProven ability to lead multiple, complicated, cross team and customer, transformational technology delivery initiatives in a dynamic, high visibility, complex business environment. Needs to be able to maintain strategic vision and value delivery while simultaneously roll up the sleeves and effectively manage project details.Experience measuring team delivery, maturity, and performance and creating reporting metrics and dashboards that illustrate the flow of value","Skills":"Additional advanced Agile CertificationsSpecific experience working in the Logistics/Supply Chain/Transportation IndustryCome from a technical background as a developer Specific experience working Azure DevOps Tool","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":74.0000,"SalaryLow":59.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client is seeking an experienced Senior Agile Program Manager/ RTE to join their growing team. This role is about 70% focused on project/ program delivery and exexution and will require about 30%... Release Train Engineer responsibilities such as Big Room Planning and Train level reporting. This individual will be responsible for the management and execution of value streams to support the delivery of strategic technology products. They will foster Lean-Agile principles and help balance lean-agile execution and program management activities to deliver solutions more effectively. There will be a strong emphasis on stakeholder communication, big room planning, and financial management (Capex Vs. Opex). You will oversee project planning and execution, ensuring alignment with the vision, roadmap, and releases. Responsibilities include coordinating release planning, facilitating key project events, and summarizing objectives for strategic alignment with executives. You will manage risks and dependencies, communicate proactively with stakeholders, and optimize project practices. As a leader, you will empower teams, provide coaching, and contribute to strategic planning by offering guidance on options, risks, costs, and impacts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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