Job Search Results for service desk

Responsible for day-to-day operations of the service desk and IT related matters within the practice. Will take calls, answer emails and be available to assist on-site for any user related issues.... More Will monitor and resolve level I IT tickets through ServiceNow and provide quality customer services to their 500 users, as well as white glove support for their executive team. Will travel once a week to one of the 24 clinics around Fort Worth within a 50 mile radius (mileage expensed). ? Assist with the day-to-day operations of IT Service Delivery including: troubleshooting, ticket resolution, and other technology-related support activities. ? Respond to and resolve user requests for assistance with computer systems, delivering a highquality, user-focused support experience. ? Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing. ? Troubleshoot technical issues and escalate them when necessary. ? Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes. ? Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues. ? Participate in 24x7 on-call support rotations as needed. ? Travel between Dallas and Forth Worth clinics and, at times, to other locations as required to support business operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Receptionist serves as the front-desk representative for the Clayton office?greeting clients, managing phones, providing hospitality, and supporting the escrow team with basic administrative... More tasks. This role is ideal for someone early in their professional career who wants long-term growth in the title & escrow industry.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Support Specialist to join a collaborative technology team supporting a dynamic organization. This individual will provide hands-on Tier II technical support across a... More variety of hardware, software, mobile device, networking, and audio/visual technologies while delivering exceptional customer service to end users throughout the organization.This role is ideal for someone who enjoys interacting with people, solving technical issues, and working in an environment where no two days look the same.Responsibilities include:- Provide Tier II Help Desk support for desktop, laptop, mobile device, and application-related issues- Troubleshoot and support Windows and macOS workstations- Configure and support iOS, iPadOS, and Android devices- Manage incidents and service requests through the ticketing system, ensuring timely resolution and excellent customer satisfaction- Support Microsoft 365 applications and related technologies- Troubleshoot basic networking issues, including connectivity, DNS, and DHCP-related problems- Assist with setup and support of conference rooms, audio/visual equipment, webcams, microphones, conference phones, and other event technologies- Document technical solutions, troubleshooting procedures, and knowledge base articles- Partner with vendors and internal teams to resolve technical issues- Identify opportunities to improve, streamline, and automate support processes- Mentor and assist other support technicians when neededThis is an onsite role in Charlottesville, VA. The candidate must be comfortable with a fully onsite position; there is no remote flexibility. The candidate should also be comfortable working a rotating weekend schedule. A shift will typically start between 8-9:30am and candidate will work hours from start time. Due to the nature of the work, it is possible that the candidate may also have some OT into early evening hours.This is a contract opportunity with permanent conversion possible at or after the six-month mark. Hire is eligible for medical, dental, and vision benefits from day one. Hourly pay rate ranges between $22-25/hr, dependent on years of experience in IT.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The services include Print/Copy, Mail, Office Services (desk-to-desk moves, hanging pictures, supplies management), Convenience Care for the MFDs (changing toner, loading paper, clearing jams,... More calling for Service), and Hospitality (set up/clean ups for breakfast, lunch, happy hour meetings/gatherings onsite). The Site Lead needs to have a strong understanding of Print/Copy and Mailroom, ability to jump in to help with Hospitality if/when needed, and the ability to oversee, track, report on the workflow that comes through this group. The Site Rep positions I'm looking to fill would focus more on the Print/Copy/Mail services with the ability to be cross trained on Hospitality too.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Core Responsibilities: *Troubleshooting software and hardware issues for end-users. *Providing timely and effective technical support to customers via phone, email, and chat. *Collaborating... More with cross-functional teams to resolve complex technical problems. *Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure *Documenting and tracking customer interactions and technical issues in a ticketing system.Day-to-Day:A client of Insight Global is looking for a bright, dynamic, hands-on 2nd-line support analyst to join a talented and highly valued team. Working from the office based in Alpharetta, GA supporting 13K internal users across the USA and worldwide. You will also be liaising with 1st line service desk analysts and 3rd line senior support specialists. The client is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management. As a Technical Support Specialist II, you will provide technical support through on-site and remote users. This role is critical for ensuring customer satisfaction and maintaining the company's reputation. For this role, you will need to be a great communicator who understands the importance of good customer service. You must have good attention to detail, be reliable, and be highly organized. The pay rate for this role ranges between $22-27/hour based on years of relevant experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international aviation services organization is seeking an IT Support Specialist to provide hands-on, end-user support across a fast-paced, operational environment. This role is highly interactive... More and physical in nature, supporting employees across laptops, tablets, phones, and printers while ensuring smooth day-to-day IT operations. Responsibilities include troubleshooting hardware, software, and basic network issues, setting up and deploying new devices, supporting Office 365 environments (including user accounts, email, and access issues), and managing help desk tickets in a timely, customer-focused manner. This individual will also assist with mobile device and endpoint support, application installations, system upgrades, and provide on-site technical support to ensure minimal disruption to business operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Support SpecialistAbout the RoleWe are seeking a Customer Support Specialist to join our growing support team. This role supports a suite of customer-facing financial technology products... More used by major U.S. and U.K. organizations. As the product portfolio continues to expand, you will play a key role in providing exceptional customer support across multiple solutions while serving as a liaison between customers, product teams, and developers.This is a highly collaborative position that offers variety, exposure to multiple products, and the opportunity to work directly with customers to resolve issues and improve the overall client experience.ResponsibilitiesProvide front-line support to customers via email, phone, and ticketing systemsManage customer inquiries, incidents, and support cases from initial intake through resolutionTroubleshoot technical issues related to software and hardware products, including remote support sessionsGather logs, diagnostics, and relevant information to assist with issue resolutionWork closely with development and product teams to communicate customer requirements and escalate complex issuesSupport multiple products, including check scanning and payment processing solutionsMaintain accurate documentation of customer interactions and resolutionsEnsure timely communication and follow-up with customers throughout the support processCollaborate with team members to identify trends, recurring issues, and opportunities for process improvementParticipate in a rotating shift schedule to support customers across U.S. and U.K. time zonesRequired Qualifications3+ years of experience in a Customer Support, Client Services, Technical Support, or Help Desk roleStrong customer-facing experience with the ability to communicate professionally and confidently with clientsExperience troubleshooting technical issues in a software, SaaS, technology, or financial services environmentComfortable supporting users remotely and utilizing remote access toolsStrong understanding of Windows operating systems and basic technical troubleshootingExperience collecting logs, identifying root causes, and documenting issuesExcellent written and verbal English communication skillsAbility to manage multiple priorities in a fast-paced environmentSelf-motivated and comfortable working in a fully remote environmentPreferred QualificationsExperience supporting FinTech, banking, payment, or financial services productsExperience supporting check imaging, check scanning, or payment processing solutionsFamiliarity with ticketing systems and case management toolsExperience working cross-functionally with developers, QA teams, and product managersWhat Makes Someone SuccessfulExceptional communication skillsStrong problem-solving abilitiesComfortable navigating multiple products and learning new technologiesProactive in following up with customers and internal teamsCollaborative team player who actively participates in a remote work environmentAbility to provide customer feedback and advocate for customer needs internallyWork EnvironmentFully remote positionSupport for customers primarily across the United States and United KingdomRotating shift schedule within a 13-hour daily support windowScheduled shifts are provided on a monthly basis and may periodically rotate to support business needsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Workplace Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service,... More fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.Day-to-day responsibilities:- Customer Service: Respond to employee and visitor inquiries professionally and promptly.- Front Desk: Manage reception, greet visitors, handle access/registration, and route calls.- Workplace Support: Assist with room bookings, equipment, IT coordination, and policy guidance.- Event Coordination: Support meetings/events (setup, catering, AV).- Amenities Management: Maintain shared spaces (break rooms, lounges, etc.) for cleanliness and functionality.- Communication: Share workplace updates via email, newsletters, and signage.- Health & Safety: Promote safety protocols and report incidents/hazards.- Community Building: Organize engagement activities, wellness programs, and recognition efforts.- Policies & Compliance: Educate employees and ensure adherence to workplace guidelines.- Continuous Improvement: Identify and suggest process, service, and cost improvements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Support Engineer to sit in St. Louis, MO for one of their clients. The Support Engineer provides front-line technical support to ensure smooth computer operations for end... More users. Each day begins with reviewing and responding to incoming help requests. The engineer troubleshoots hardware and software issues using remote tools or in-person support when needed. They document all support interactions and escalate complex issues to the appropriate technician when necessary. Preventative maintenance tasks, such as cleaning and checking workstations and peripherals, are also part of the routine. The engineer deploys software packages and assists with installations as requested. They contribute to internal knowledge resources by creating help sheets and FAQs. Throughout the day, they monitor trends, reinforce SLAs, and suggest improvements to enhance support efficiency.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We?re looking for a customer-focused Mobility Support Specialist to support mobile devices and telecom services for a growing customer base. This role is ideal for someone who enjoys helping people,... More is comfortable troubleshooting mobile devices, and thrives in a fast-paced, call-driven environment. Key Responsibilities:?Provide support for mobile devices (cell phones, tablets, etc.) across multiple customer accounts?Troubleshoot issues related to email access, device settings, cellular data, and basic connectivity?Assist customers with tools such as 2-factor authentication and mobile applications (based on access level)?Handle ~20?30 inbound/outbound calls per day, ensuring a positive customer experience?Document all interactions and resolutions in the internal ticketing system (Connect)?Guide customers toward using the MTAC Help Desk where appropriate?Deliver high-quality, customer-first support?ensuring every interaction leaves the customer satisfiedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less