Job Search Results for helpdesk

JOB DESCRIPTIONWe are seeking an experienced Operations Manager to drive operational excellence for our client in the wound care management software space. This role will focus on building and... More optimizing processes, managing SaaS tools, and ensuring smooth cross-functional collaboration. The ideal candidate thrives in fast-paced SaaS environments and has a strong background in process improvement, data analysis, and technical tooling. We are looking for a highly analytical and process driven individual to establish SLAs, optimize existing processes, and create new process flows where gaps are identified. This person will have the opportunity to help scale a growing organization during a time of unprecedented growth. Responsibilities 1.Process optimization and efficiencies: ?Map and streamline internal processes across departments (sales ? onboarding ? billing ? support). ?Identify bottlenecks in customer lifecycle and implement automation or tools to reduce manual work. ?Develop SOPs (standard operating procedures) for repeatable business functions. 2. Data, Reporting & Analytics?Create dashboards for KPIs: MRR, churn, LTV/CAC, ARR, and operational performance. ?Manage business intelligence tools (HubSpot, Salesforce, Asana, Notion, etc.). ?Provide actionable insights to leadership based on customer and revenue data. 3. Tooling & Systems Management?Own SaaS stack management (CRM, billing, analytics, project management, helpdesk). ?Evaluate new tools for scalability and cost efficiency. ?Ensure data integrity and integration between systems (e.g., HubSpot ? Quickbooks ? Product usage DB). 4. Finance & Compliance Support?Participate in benefit management and annual renewal/deployment process ?Support invoicing, revenue recognition, and spend tracking with finance. ?Help prepare operational inputs for board decks or investor updates. ?Ensure compliance processes are followed (especially for regulated industries like healthcare). 5. Customer Lifecycle Optimization?Manage and work with customer success to monitor onboarding times, renewal rates, and NPS. ?Build operational workflows for renewals, upsells, and billing adjustments. ?Implement automation for repetitive support or onboarding tasks. Key KPI's Examples ? Operational Efficiency: Time-to-close, onboarding time, SLA adherence. ?Financial: Revenue leakage prevention, billing accuracy, cost per acquisition. ?Customer Health: Retention rate, churn %, NPS. ?Internal Health: Tool adoption, cross-department handoff times, process automation coverage. This role pays between $90-110K with potential for annual bonuses based on business performanceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in the Atlanta area is looking for a recent college graduate to join their Azure and Windows Operations Team.This role will be a part of a small system admin team working on Windows and... More Azure work. The Cloud Engineer Level 1 (Windows & Azure) is an entry-level role responsible for supporting daily system operations across corporate, retail, and cloud environments. This position focuses on resolving routine Windows and Microsoft 365 related incidents, assisting with basic deployments, and helping maintain reliable availability, performance, and security of end-user and server systems. The role works within established standards, escalation paths, and change control processes while developing technical skills in Windows administration, identity management, and Azure fundamentals through mentorship and hands-on experience with senior engineers. DUTIES AND RESPONSIBILITIES: ?Provide Tier 1 support for Windows-related incidents and service requests, escalating when needed.?Perform basic troubleshooting for Windows endpoints and server-related issues (login failures, performance issues, access issues, printing, patching errors).?Assist with user onboarding/offboarding tasks including account provisioning, group memberships, and license assignments under documented procedures.?Support Microsoft 365 administration tasks such as Exchange mailbox troubleshooting, Teams issues, and basic SharePoint/OneDrive support (as assigned).?Assist with basic Azure administration tasks including VM health checks, monitoring alerts, and support of cloud-hosted services under supervision.?Support endpoint lifecycle tasks including device imaging/Autopilot enrollment, application deployments, and policy validation (as assigned).?Assist with patching activities for Windows endpoints and servers in coordination with maintenance windows.?Maintain accurate documentation including runbooks, SOP updates, troubleshooting notes, and asset inventory records.?Follow SOPs and provide clear ticket updates including troubleshooting steps, resolution outcomes, and next steps.?Participate in scheduled maintenance windows and deployments as assigned. POSITION QUALIFICATIONS:?Basic understanding of Windows OS administration and troubleshooting concepts.?Foundational knowledge of Active Directory concepts (users, groups, OU structure, basic permissions).?Familiarity with basic Azure and Microsoft 365 concepts (identity, licensing, cloud services).?Ability to follow structured troubleshooting methods and document work clearly.?Familiarity with IT ticketing systems and documentation best practices.?Strong communication skills and ability to work professionally with internal teams and vendors.?Comfortable working in a fast-paced, multi-site environment with competing priorities.?Ability to travel to retail locations as needed (optional/occasional based on business needs).?Ability to participate in after-hours/on-call support as scheduled. EDUCATION AND/OR EXPERIENCE:?Associate or Bachelor?s degree in Information Technology or related field preferred (or equivalent experience).?1?2 years of experience in an IT support, helpdesk, desktop support, or junior systems role.?Internship, lab work, or hands-on home lab experience accepted in place of formal work experience.?Exposure to Microsoft 365, Windows Server, and Azure is a plus.?Certifications preferred: Microsoft Fundamentals (AZ-900, MS-900) or CompTIA A+ / Network+.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is for our large software client located in Newtown Square, PA (19073). We are looking for a skilled and experienced Endpoint Administrator to join our IT team. The ideal candidate will... More have expertise in 2 skills - managing endpoint security, particularly in handling Tenable logs with vulnerabilities, and coordinating with end users for patching and remediation as well as great service desk and hands on support experience. - Proven experience as an Endpoint Administrator or similar role.- Experience supporting MFA issues and related- Strong knowledge of endpoint security tools, particularly Tenable.- Experience with remote script execution and encryption management.- Excellent troubleshooting skills and experience with migration projects.- Strong communication and interpersonal skills.- Hands on Service Desk skillsRelevant certifications (e.g., CompTIA Security+, Microsoft Certified: Modern Desktop Administrator) are a plus.- Onsite 3 days per week Tues, Weds, Thursday.- Wednesday is heavy Service Desk support dayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an energetic, customer-focused IT Support Technician to join a client of clients in Baton Rouge. In this role, you will be the first point of contact for technical support requests,... More assisting employees both onsite and remotely. You?ll work alongside our Desktop Support and Systems Administration teams, gaining hands-on experience with Microsoft 365, Active Directory, Azure/Entra, and a variety of hardware and software tools.Responsibilities include:- Provide first-level support for account access, password resets, email, and basic networking issues - Diagnose and resolve technical problems involving computer hardware, peripherals, and software - Deploy, configure, and support Windows and macOS operating systems and applications on desktop and mobile platforms - Maintain asset inventory and ensure equipment is properly tracked - Document issues, resolutions, and best practices in our ticketing system (FreshService) - Escalate complex issues to Tier 2/Tier 3 support when needed - Follow IT security, privacy, and compliance policies to safeguard systems and data - Assist with onboarding and offboarding tasks, including workstation setup and account provisioning Expected pay: $29-$36/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client is seeking a Service Desk Manager in the Birmingham, AL area. You will be responsible for overseeing Service Desk support for our diverse customer base (primarily remote/by phone, with... More occasional on-site visits). Reporting to senior IT management, the role includes providing internal team support and mentorship, as well as hands-on support and relationship management for our customers.To succeed in this role, you should have experience with:?Maintaining large-scale computer systems?Creating and maintaining servers (virtual and/or physical)?Working with networking systems?Troubleshooting complex technical issuesResponsibilities?Work with senior management to adapt, create, and lead continuous improvement programs within the team?Maintain ongoing customer relationships?Manage and mentor a team of Service Desk Technicians & Systems Administrators?Create, manage, and maintain reports (internal and customer requested)?Monitor and assign tickets to the team?Maintain SLAs and SLRs through timely ticket assignment?Manage escalations and provide timely communications to all parties?Oversee internal escalations and manage the relationship with the Engineering Team?Provide hands-on support for clients, leading the team by example?Create, expand, and maintain documentation as necessary?Enforce policies and procedures and oversee trainingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Support Handler will provide friendly, efficient technical support to end users across multiple channels, including phone, chat, and email. This role is responsible for troubleshooting and... More resolving a wide range of IT issues while delivering a high-quality customer experience. The ideal candidate is technically curious, service-oriented, and comfortable managing multiple requests simultaneously in a fast-paced environment.ResponsibilitiesProvide first- and second-level technical support to users via phone, chat, and emailDiagnose, troubleshoot, and resolve hardware, software, and basic network issuesAccurately document issues, resolutions, and follow-up actions in the ticketing systemManage and prioritize multiple support requests at once while meeting service expectationsEscalate complex or unresolved issues as needed while maintaining ownership of the ticketCommunicate clearly and professionally with users, setting expectations and providing updatesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provide prompt, courteous support for both on-site and remote users, resolving technical issues involving hardware, software, connectivity, and peripherals.Perform daily system monitoring, ensuring... More the integrity, availability, and performance of IT resources across the facility.Configure, image, deploy, and maintain laptops, desktops, iPads, and thin clients, including hardware diagnostics and warranty management.Troubleshoot manufacturing-floor technologies such as label printers, network-connected devices, and equipment requiring elevated or hard-to-access locations.Administer Active Directory accounts, file permissions, and application access, while delivering end-user training to improve technology adoption and efficiency.Collaborate with cross-functional teams using strong communication, documentation, and interpersonal skills to maintain reliable technology operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is a contract to hire full-time opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across... More two locations, and drive improvements in customer service and mobile device management (MDM). The role is onsite during the contract period, with potential for hybrid flexibility upon conversion.Key Responsibilities?Laptop Deployment & Imaging: oSet up and deploy laptops, create and maintain ?golden images? using OS deployment tools (PLUS OS Deployer preferred).?Mobile Device Management (MDM): oImplement, configure, and maintain MDM solutions (Intune, JAMF, or similar).oSet up and manage Intune environments, not just maintain existing setups.?Service Desk Operations: oHandle Tier 1?3 support tickets (6?8 per day, typically resolved in 15 minutes or less).oTroubleshoot PC hardware and software issues.oSupport users in both Arlington and remote locations (cross-team and TeamViewer support).oManage Office 365, license permissioning, and MFA.oAddress phishing email incidents and keep devices up to date.?Customer Service & Collaboration: oPartner with Jason to improve customer service processes (CSR) across the organization.oWork independently as an individual contributor within a 6-person team.?Continuous Improvement: oIdentify and propose process improvements for service desk and MDM operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Manager who will be responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service... More across the organization. This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives.Key ResponsibilitiesOperational Leadership?Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests.?Monitor ticket queues, assign priorities, and ensure SLA compliance.?Develop, track, and report on service desk performance metrics (e.g., FCR, SLA adherence, customer satisfaction).?Implement and optimize ITIL-aligned service management processes.Team Management?Lead, mentor, and coach service desk analysts to maintain high performance and engagement.?Conduct regular performance reviews and facilitate ongoing training and skills development.?Manage staffing schedules and workload distribution.Customer & Stakeholder Engagement?Serve as the primary escalation point for service issues.?Maintain strong communication with business units to understand support needs and identify improvement opportunities.?Ensure a customer-centric culture within the service desk team.Process, Tools & Continuous Improvement?Maintain and enhance the knowledge base and documentation.?Identify recurring issues and work with technical teams to resolve root causes.?Drive automation and improvements in tools, workflows, and service delivery.?Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.).Governance & Compliance?Ensure adherence to security, compliance, and organizational policies.?Participate in audits and produce required reporting.?Contribute to IT disaster recovery and business continuity plans.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less