Job Search Results for call center

Vendor Onboarding Specialist

Insight Global is seeking a Vendor Onboarding Specialist within its Facilities Hub team, which supports clients with geographically dispersed portfolios. This role centers on vendor sourcing,... More outreach, and onboarding, while also assisting with contract compliance and administrative coordination. Ideal candidates are detail-oriented, self-motivated, and comfortable with phone communication and online tools, thriving in a fast-paced, high-volume environment.Primary duties? High-volume outbound calling to vendors? Persuading vendors to join our program? Following up to collect required documents (insurance, compliance, etc.)? Handing off completed vendor packages to internal teams*Not a sourcing or administrative HR role ? this is a sales-style outreach and onboarding role with compliance follow-through.Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Support Team Lead

Insight Global is seeking an experienced Customer Support Team Lead to oversee a technical support team that serves as the first point of contact for aircraft-related technical inquiries. This role... More is responsible for supervising and supporting representatives who handle inbound calls and emails from approximately 30 airline clients, ensuring issues are accurately triaged and routed to the appropriate internal technical teams.Key responsibilitiesAct as an escalation point for complex or high-priority issues, provide day-to-day guidance to team members, and ensure service levels, accuracy, and professionalism are consistently met.Plays a key part in monitoring workflows, identifying process improvements, and maintaining high standards of customer service in a fast-paced, safety-critical environment.Overseeing daily queue activity, coaching team members on issue assessment and escalation decisions, reviewing case quality within the CRM, and partnering with internal technical teams to support timely resolution of aircraft-related issues.Compensation:$30/hr to $35/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Desktop Support Analyst

Insight Global is seeking a Desktop Support Analyst for one of our Financial Credit Union clients in Minneapolis, MN. You will be required to sit onsite in either Plymouth or Burnsville MN (heavy... More preference on Plymouth) As a Desktop Support Analyst, you will be responsible for providing excellent first level phone and email-based support to both on-site and remote users in a mixed Active Directory/Azure Active Directory environment, using Microsoft Windows-based endpoints and iOS/Android-based mobile devices. Our Desktop Support Analysts also provide guidance and support for end-users contacting the Help Desk by effectively identifying issues and resolving or escalating problems appropriately. They proactively take ownership for problems while documenting the issue and resolution within the Help Desk software. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Engineer

Overview:Insight Global is seeking a hands-on AI Engineer to design, build, and deploy AI/ML solutions using LLMs, generative AI, and modern ML frameworks. This role focuses on developing... More production-ready models, RAG pipelines, and automation that improve business operations.Responsibilities:? Design and develop Generative AI and LLM-based models for text, audio, and chatbot use cases.? Build RAG pipelines using vector databases, embeddings, chunking, indexing, and retrieval optimization.? Develop and maintain Python code integrated with frameworks like LangChain/LangSmith, Snowflake Cortex, OpenAI, Azure AI Studio, and more.? Create high-level and detailed AI/ML solution designs including algorithm selection, infrastructure planning, and data sourcing.? Preprocess and curate training data; run experiments, fine-tune models, and evaluate performance.? Deploy AI models to production and ensure reliability, scalability, and monitoring.? Work cross-functionally to identify high-value AI opportunities across the business.? Participate in code reviews, mentor junior engineers, and drive coding best practices.? Maintain security, privacy, and compliance when handling sensitive data.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less