Job Search Results for it

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Denver office - The shift is... More 8am-5pm MST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Globals client, a Technical System Integrator, is seeking a dual-threat ServiceNow Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a... More high-profile public sector client. This role requires a professional who can operate at a strategic architectural level?defining platform standards and governance?while remaining "hands-on" to develop, configure, and troubleshoot complex workflows. The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.pay range: $50-60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The desktop equipment... More list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Supporting hardware is primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. They will be expected to provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations and responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts.$28/hr to $33/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Provide outstanding support to Government customer users. - Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. - Support Microsoft... More Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations. - Install software patches, updates, and upgrades, including remote server and workstation administrations. - Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance. - Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves. - Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.- Share knowledge with more junior team members. - Report team and individual performance to SLAs/KPIs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

About the RoleWe are seeking a Senior Accountant- AR Process Improvement with strong audit and forensic accounting experience to support a high volume, complex revenue environment within a CPG... More organization. This role will focus on deep dive analysis of revenue deductions, accruals, and account reconciliations, helping identify why transactions are not posting correctly and how processes can be improved.The AR function is supported by an offshore BPO partner, and this role will play a key part in reviewing processed transactions, identifying errors, and reducing the time senior finance leaders spend diagnosing issues.________________________________________What You?ll Do?Perform forensic, document level analysis of AR transactions that have already been processed?Investigate revenue deductions and incentive programs, including volume rebates, short pays, and credit submissions?Review and validate accruals related to incentive programs, identifying why balances are not behaving as expected?Analyze ERP (JDE) postings, including category/custom codes, to ensure transactions are hitting the correct GL accounts?Identify root causes when incorrect codes are used and explain the downstream impact on revenue and accruals?Perform complex account reconciliations, identifying what ?doesn?t make sense? and why?Audit high volume transaction activity to assess accuracy, consistency, and processing quality?Partner with the Accounting Manager, Revenue Manager, and Regional Controller to walk through findings and validate conclusions?Clearly articulate issues: what?s happening, why it?s happening, and what could be done differently?Provide recommendations for process improvements where appropriate?Help reduce time spent by senior leaders troubleshooting revenue and accrual issuesThis role pays between $55-75 per hourWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Role OverviewThe Contracts Administrator supports a high-volume contracts function within a construction and utilities environment. This role focuses on improving contract visibility, tracking, and... More compliance across subcontractor agreements, insurance, licensing, and public works documentation.Over the next 6?12 months, this role will help:Centralize and organize contract management processesImprove visibility and reporting on MSAs and subcontract agreementsSupport increased contract review and renewal volumeStrengthen follow-up on compliance items (COIs, licenses, documentation)Support internal understanding of certified payroll and public works requirements________________________________________Key ResponsibilitiesContract Administration & ReviewReview and support execution of MSAs, subcontracts, and related documentsReview redlines and route for approvalValidate bill rates and assist with contract setup and renewalsSupport IT, Operations, and other teams with contract reviewsCompliance & Public Works SupportTrack COIs, subcontract compliance, and renewalsSupport certified payroll and public works documentationEnsure contract and compliance alignment for invoicingAssist with lien waivers, bonds, and compliance documentationBusiness License ManagementPrepare and submit new and renewal business licensesTrack compliance across all jurisdictionsCoordinate internal approvals and signaturesProcess payments via portals, checks, or expense reportsSystems, Tracking & VisibilityMaintain contract trackers and spreadsheetsSupport KPI tracking and reportingOrganize SharePoint folders and improve document structureEnsure accurate contract data visibility for leadershipCollaboration & FlexibilityPartner closely with Procurement, Contracts, and OperationsAdapt to shifting priorities in a fast-paced environmentProvide professional representation during contract discussionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role supports the validation and eventual integration of new manufacturing equipment that is being brought in from outside vendors (including Samsung SDI) to the manufacturing facility in... More Kokomo. Much of this equipment was originally designed to non-US safety standards, so the core responsibility is to verify and validate that the equipment meets US safety, OSHA, and internal standards before it?s approved for use. You will complete manufacturing equipment safety approval processes, both initial buy-off to permit energization of equipment to begin validation and qualification processes, as well as final buy-off to release manufacturing equipment to production operations. This is focused on physical/manual equipment validation and functional checking/testing as opposed to software testing. You will be working on the production floor validating, and testing the equipment (manufacturing equipment, large battery modules and cells, large dryers, and more). This includes measuring distances of guarding, control reliability, light screens, LOTO, labeling, ergonomics, checking light curtains for functionality, checking the functionality of safety devices within the equipment. You will not need to do the troubleshooting if you find an issue ? this will revert back to the OEM. This role is a part of the Environmental, Health and Safety team, and is a very safety focused role. Work with cross-functional teams from engineering, safety, production, maintenance, OEMs, installation contractors, etc.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an SAP BTP Solution Administrator for an onsite opportunity in Louisville, KY. The SAP BTP Admin is responsible for the end to end administration, configuration, and support... More of the SAP Business Technology Platform (BTP) and SAP S/4HANA public cloud extensibility landscape. This role leads the implementation, adoption, and ongoing optimization of BTP services, including provisioning and configuring environments, managing upgrades and lifecycle processes, and ensuring reliable application monitoring and maintenance. The administrator designs, develops, and tests cloud based SAP system extensions using side by side extensibility practices and technologies such as Fiori, UI5, and CAP, while also enabling integrations with third party and non SAP systems through BTP. In partnership with cross functional technology teams, the role directs solution initiatives and proof of concept efforts, delivering metric driven outcomes while monitoring enterprise spend, forecasting costs, and maximizing platform value. Responsibilities also include supporting shared SAP services such as SAC, Cloud Identity Services, and Integration Suite; developing infrastructure and data pipelines to enable cross system data flows; managing vendor relationships; and ensuring compliance with regulatory requirements and IT standards. The SAP BTP Solution Administrator promotes continuous improvement through process assessment and automation, maintains comprehensive technical documentation and testing artifacts, and ensures all solutions align with corporate objectives and governance standards. This is a contract opportunity with potential to go permanent with an employee focused company in Louisville, KYWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The role assists corporate and retail store end users with technical support of desktop computers, laptop computers, applications, and related technology which includes specification, installation,... More and testing of computer systems and peripherals technology. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.? Assists staff with the installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.? Works with corporate end users and IT Operations staff responding to trouble ticket actions to determine and resolve problems with end user computer equipment.? Setups and maintains demo equipment.? Configures mobile devices and mobile email; assists with troubleshooting. ? Researches and tests new equipment to train oneself.? Maintains stock of equipment. Purchases equipment when necessary. Generates, ensures and tracks asset tags for equipment.? Generates and ensures closure of warranty support tickets.? Assists in maintaining shipping equipment in the Distribution Center.? Deploys, manages and runs reports of Druva Systems.? Coordinates with vendors to ensure correct store build with proper equipment.? Replaces and updates existing store workstations and ensures they are imaged.? Ensures desktop/laptop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. ? Trains and orients corporate end users on use of hardware and software.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a dynamic Staff Analyst who thrives in fast-paced environments, is highly organized, and excels at building strong relationships across teams. If you?re passionate about... More turning data into actionable insights and fostering collaboration to drive operational excellence, this is your chance to influence key decisions and shape the future of our organization! Join us and make an impact where it truly counts.The Staff Analyst will provide comprehensive support to the Operations Senior Manager by assisting with business operations, meeting facilitation, data analysis, and administrative tasks. This role requires strong organizational skills, attention to detail, strong communication skills, and the ability to manage multiple priorities to effectively support the assigned leader in running the business. Key Responsibilities:? Support the Operations Senior Manager in day-to-day business activities and operational planning.? Assist in preparing reports, presentations, and data analysis to inform decision-making.? Monitor key performance indicators (KPIs) and provide insights to improve operational efficiency.? Coordinate and schedule meetings, facilitate meetings for operations leaders and teams.? Handle correspondence, prepare meeting agendas, and document meeting minutes and actions to ensure follow-through.? Collaborate with cross-functional teams to gather information and support project initiatives.? Track project progress and assist in follow-up actions to ensure timely completion.? Identify process improvement opportunities and recommend solutions to enhance workflow.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less