Job Search Results for accounting

The Office Administrator will support a large corporate office in Dallas TX as the primary administrative point of contact. This person should have experience supporting a similarly large, corporate... More environment and should intend on administration being their career, as this is a long-term opportunity and this line of business offers room for growth.As a Workplace Office Administrator, you hold a central position in guaranteeing the smooth operation of our offices, encompassing both on-site and remote support. This versatile role entails delivering extensive administrative support to personnel at every level, thereby enhancing the overall efficiency and professionalism of our work environment. Essential functions: ? Supplies and inventory management, for example ordering supplies and snacks and organizing them in the office appropriately? Facilities support, for example calling a plumber or repairman as needed? Support for AP processes (AP processing not included, but you will prepare the data collection/entry, review and send for processing, tracking for payment/issues, handling all indirect expenses and invoice submittals to accounting team)? Preparing the office, catering, conference rooms etc. for visits from Executives? Any other ad hoc administrative support duties that arise?Provides administrative support to all levels of staff in the office including support of team/project/client meetings, communication, and coordination of activities in an office or project site.?Administrators are assigned to specific geographic areas* ? some may be remotely located. Remote locations are considered 2+ hours from another office location. May be responsible for support of remote office locations as assigned. This may include business travel.?Responsible for general office upkeep and liaison with building management for maintenance requests, issues (i.e., AC/heat service,) and security access cards. COORDINATION WITH FACILITIES?Responsible for visitor management such as answering incoming calls and welcomes office guests and ensures front office sign-in sheets, including International Travel forms, and Office Safety Guidelines are up to date.?Coordination of shipping/deliveries such as incoming and outgoing U.S. and overnight mail, distributes incoming mail/packages i.e., FedEx/UPS/Amazon/Staples.?Coordination of Managed Print Service program such as printer liaison, maintenance, paper/print supplies, instructions for print drives, and assists in coordinating with ARC for large plotter printing requests. COORDINATION WITH FACILITIES?Assists with procurement of approved office materials and supplies as required.?Provides assistance for new hire onboarding, completion of I-9?s, etc. ? this includes working with IT on all required new hire equipment along with collection of IT equipment and security cards for employees exiting the company.?Coordinates safety and compliance programs for office, including maintenance of office standards ? visitor guide, bulletin boards, inspections of fire extinguishers, AED, AED/CPR Certification, and first aid kits, including PPE. COORDINATION WITH FACILITIES?Assists with project support, i.e., technical/project assistance, document control (electronic and hard copy), records management processes (filing, archiving), which includes assistance with project-specific reports, data management, uploading of documents to project websites, project file structure assistance, and construction administration.?Additional project support may include project coordination, tracking of task orders and project contracts, maintain project plans as well as project procedures manuals, workflows, QA review of reports/correspondences, and other project coordination as needed.?May be assigned to assist with financial reports for office leaders which includes spreadsheet consolidation, tracking of data, senior staff tracking and travel/expense report support, and/or utilization reports.?May assist with Procurement activities such as Accounts Payable, Purchase Orders, etc.?May serve as timecard administrator to ensure timecards are completed and submitted on a weekly basis. Task activity and office location details are required.?May be assigned to assist with vehicle fleet program for the region, working directly with national vehicle lead and facilities administration teams on tracking all required documents, leases, and approvals for maintenance requests, processing new requests and drivers, and collecting monthly driving records for each vehicle.?May be assigned to support established Document Processing requests. Includes demonstrated competence using Microsoft Office applications is required with emphasis on creating Excel spreadsheets, formatting Word documents and developing PowerPoint presentations. ?May be assigned to serve as on-site (physically at office location) local office point of contact for coordination of IT issues with Service Desk team, including new computer setup, return out of service machines, server/HVAC/other equipment issues, A/V set-up assistance and responding to Service Desk emails for additional information. COORDINATION WITH FACILITIES?Exercises responsible and ethical decision-making regarding company funds, resources and conduct and adhere to Code of Conduct and related policies and procedures.?Must possess a high level of professionalism, communication skills and positive attitude when interacting with colleagues, clients, guests and other employees in the office. Positive employee engagement is a priority.?Must be comfortable working in a fast-paced environment with short deadlines, interruptions, and multiple tasks.?Must be able to prioritize assignments with minimal supervision along with time management, resourcefulness, fine attention to detail and follow-through.?Must be a strong team player, collaborative, with strategic thinking.?Other duties as required by business needs.?As a performance metric, all employees in the workplace must provide daily timecard comments specifying their work assignments, particularly when working from home or when absent from the office. Work-from-home schedules must align with the weekly work schedule set and approved by the Area Manager. Any changes to scheduled work or unexpected absences must be promptly communicated to the area manager to ensure adequate office coverage.?Employees may be assigned stretch assignments as needed, which are projects or tasks designed to challenge and develop their skills beyond their regular duties. These assignments provide opportunities for employees to explore new areas, enhance their expertise, and contribute to their professional growth. This will be a contract-to-hire position, and only candidates who can commit to long-term employment will be considered. Annual compensation will vary based upon individuals? relevant experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Duties include, but are not limited to the following: Analyzing procurement activities to identify areas for strategic sourcing to maximize leverage and reduce cost while strengthening the Agencies... More buying position. Procurement of materials and services in support of agency operations. Continuous search for new sources of supply to meet cost reduction objectives, developing lists of potential suppliers, issues requests for information (RFI) and requests for proposals (RFP), evaluating RFIs and RFPs, negotiating final agreements, awarding agreements, and leading the completion of contracted work. Consults with contracts management, sourcing group and legal departments, as appropriate, to ensure, contracts and purchase orders minimize agency risk and liability. Responsible for on-going administrations of new and existing contracts and supplier relationships, and for assisting end-users in the development of commodity specifications and statements of work including proper supplier performance metrics. Works with internal customers to review complex material and service requirements for projects and develops a procurement strategy to meet those needs. Performs all other duties as assigned.PR: $35/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Office Administrator that will support a large corporate office in Kennesaw GA as the primary administrative point of contact. This person should have experience... More supporting a similarly large, corporate environment and should intend on administration being their career, as this is a long-term opportunity and this line of business offers room for growth.As a Workplace Office Administrator, you hold a central position in guaranteeing the smooth operation of our offices, encompassing both on-site and remote support. This versatile role entails delivering extensive administrative support to personnel at every level, thereby enhancing the overall efficiency and professionalism of our work environment. Essential functions: ? Supplies and inventory management, for example ordering supplies and snacks and organizing them in the office appropriately? Facilities support, for example calling a plumber or repairman as needed? Support for AP processes (AP processing not included, but you will prepare the data collection/entry, review and send for processing, tracking for payment/issues, handling all indirect expenses and invoice submittals to accounting team)? Preparing the office, catering, conference rooms etc. for visits from Executives? Any other ad hoc administrative support duties that arise?Provides administrative support to all levels of staff in the office including support of team/project/client meetings, communication, and coordination of activities in an office or project site.?Administrators are assigned to specific geographic areas* ? some may be remotely located. Remote locations are considered 2+ hours from another office location. May be responsible for support of remote office locations as assigned. This may include business travel.?Responsible for general office upkeep and liaison with building management for maintenance requests, issues (i.e., AC/heat service,) and security access cards. COORDINATION WITH FACILITIES?Responsible for visitor management such as answering incoming calls and welcomes office guests and ensures front office sign-in sheets, including International Travel forms, and Office Safety Guidelines are up to date.?Coordination of shipping/deliveries such as incoming and outgoing U.S. and overnight mail, distributes incoming mail/packages i.e., FedEx/UPS/Amazon/Staples.?Coordination of Managed Print Service program such as printer liaison, maintenance, paper/print supplies, instructions for print drives, and assists in coordinating with ARC for large plotter printing requests. COORDINATION WITH FACILITIES?Assists with procurement of approved office materials and supplies as required.?Provides assistance for new hire onboarding, completion of I-9?s, etc. ? this includes working with IT on all required new hire equipment along with collection of IT equipment and security cards for employees exiting the company.?Coordinates safety and compliance programs for office, including maintenance of office standards ? visitor guide, bulletin boards, inspections of fire extinguishers, AED, AED/CPR Certification, and first aid kits, including PPE. COORDINATION WITH FACILITIES?Assists with project support, i.e., technical/project assistance, document control (electronic and hard copy), records management processes (filing, archiving), which includes assistance with project-specific reports, data management, uploading of documents to project websites, project file structure assistance, and construction administration.?Additional project support may include project coordination, tracking of task orders and project contracts, maintain project plans as well as project procedures manuals, workflows, QA review of reports/correspondences, and other project coordination as needed.?May be assigned to assist with financial reports for office leaders which includes spreadsheet consolidation, tracking of data, senior staff tracking and travel/expense report support, and/or utilization reports.?May assist with Procurement activities such as Accounts Payable, Purchase Orders, etc.?May serve as timecard administrator to ensure timecards are completed and submitted on a weekly basis. Task activity and office location details are required.?May be assigned to assist with vehicle fleet program for the region, working directly with national vehicle lead and facilities administration teams on tracking all required documents, leases, and approvals for maintenance requests, processing new requests and drivers, and collecting monthly driving records for each vehicle.?May be assigned to support established Document Processing requests. Includes demonstrated competence using Microsoft Office applications is required with emphasis on creating Excel spreadsheets, formatting Word documents and developing PowerPoint presentations. ?May be assigned to serve as on-site (physically at office location) local office point of contact for coordination of IT issues with Service Desk team, including new computer setup, return out of service machines, server/HVAC/other equipment issues, A/V set-up assistance and responding to Service Desk emails for additional information. COORDINATION WITH FACILITIES?Exercises responsible and ethical decision-making regarding company funds, resources and conduct and adhere to Code of Conduct and related policies and procedures.?Must possess a high level of professionalism, communication skills and positive attitude when interacting with colleagues, clients, guests and other employees in the office. Positive employee engagement is a priority.?Must be comfortable working in a fast-paced environment with short deadlines, interruptions, and multiple tasks.?Must be able to prioritize assignments with minimal supervision along with time management, resourcefulness, fine attention to detail and follow-through.?Must be a strong team player, collaborative, with strategic thinking.?Other duties as required by business needs.?As a performance metric, all employees in the workplace must provide daily timecard comments specifying their work assignments, particularly when working from home or when absent from the office. Work-from-home schedules must align with the weekly work schedule set and approved by the Area Manager. Any changes to scheduled work or unexpected absences must be promptly communicated to the area manager to ensure adequate office coverage.?Employees may be assigned stretch assignments as needed, which are projects or tasks designed to challenge and develop their skills beyond their regular duties. These assignments provide opportunities for employees to explore new areas, enhance their expertise, and contribute to their professional growth. This will be a contract-to-hire position, and only candidates who can commit to long-term employment will be considered. Annual compensation will vary based upon individuals? relevant experience in the range of $60-65,000.00/yearWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking detail-oriented Data Analysts to support a national personal lending team within a large financial services organization. This role exists to support a specific personal... More lending function, including underwriting oversight, policy, process governance, and operational execution. This role is highly operational, data-driven, and process-focused, providing direct support to a senior team member on time-sensitive, high-volume tasks. The ideal candidate is someone who thrives in structured environments, follows rules precisely, and values quality and efficiency over interpretation or ambiguity. This is a behind-the-scenes operational role with no client or line-of-business interaction. This is a remote role for a 6 month contract with potential extensions.Key Responsibilities- Review, validate, and action data based on very specific, black-and-white rules- Capture and input data into predefined Excel templates and internal business systems- Support oversight and accountability by reviewing information and actioning items as quickly as possible- Process returning payments on client accounts following strict procedural guidelines- Execute operational decisions using a ?green button / red button? approach (minimal interpretation required)- Handle manual, data-heavy work with fluctuating volumes depending on the day- Ensure all assigned work is completed by time zone requirements based on the national, multi-time-zone team- Potential to participate in QA activities related to an upcoming technical fix once implementedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Cash Applications Specialist will focus on cash applications and will be responsible for timely and accurate posting of cash to our clients real estate tenant accounts. The analyst will work... More directly with customers and the collection team to facilitate timely, accurate and efficient cash application of manual and electronic receipts. The analyst will regularly be in contact with both multi-national and smaller telecommunication companies. This position sits onsite 5x/week in Delray Beach and can pay $25-30/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Duties include, but are not limited to the following: Analyzing procurement activities to identify areas for strategic sourcing to maximize leverage and reduce cost while strengthening the Agencies... More buying position. Procurement of materials and services in support of agency operations. Continuous search for new sources of supply to meet cost reduction objectives, developing lists of potential suppliers, issues requests for information (RFI) and requests for proposals (RFP), evaluating RFIs and RFPs, negotiating final agreements, awarding agreements, and leading the completion of contracted work. Consults with contracts management, sourcing group and legal departments, as appropriate, to ensure, contracts and purchase orders minimize agency risk and liability. Responsible for on-going administrations of new and existing contracts and supplier relationships, and for assisting end-users in the development of commodity specifications and statements of work including proper supplier performance metrics. Works with internal customers to review complex material and service requirements for projects and develops a procurement strategy to meet those needs. Performs all other duties as assigned.PR: $35/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an Analyst in Detroit, MI. The Analyst is a multifaceted professional responsible for performing a wide range of analytical, research, and project management duties in... More support of operational, financial, and strategic objectives. This role requires knowledge of public administration, financial operations, research methodologies, and change management principles. Under general supervision, the Analyst conducts comprehensive analyses, develops financial and operational models, and manages or supports key projects. This role requires a blend of independent initiative and teamwork, contributing to the formulation of policy and process improvements. The position plays a critical role in driving data-driven decision-making and advancing strategic priorities across departments. The duties and responsibilities specified below are representative of the range of duties and responsibilities assigned to this position and are not intended to be an inclusive list:-Process Improvement-Policy/Procedure Interpretation-Data-Driven Decision Support-Project Coordination-Performance Monitoring and ReportingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Oracle Reporting Analyst is responsible for designing, developing, and maintaining reports and dashboards across Oracle Cloud ERP (and related systems) to support business decision-making. This... More role partners with functional teams and business stakeholders to translate requirements into effective reporting solutions, ensuring data accuracy, consistency, and usability across the enterprise.The analyst will leverage Oracle reporting tools (OTBI, BI Cloud Connector, BI Publisher, Fusion Analytics Warehouse) and other enterprise analytics platforms to meet both operational and strategic reporting needs. The ideal candidate will have a strong understanding of Oracle ERP data structures, functional business processes, and analytics best practices, coupled with technical skills in SQL, data modeling, and visualization.Collaborates with Business Systems Analysts (BSAs), technical integration teams, and data warehouse developers to ensure consistent and integrated reporting across systems. Provide ad hoc data analysis and support to business partners during month-end, year-end, and key operational cycles.This position includes regular onsite work, typically 1-3 days per month. The exact schedule and frequency may be adjusted as needed to meet departmental and operational demands.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less