Job Search Results for customer service

Payroll Tax Analyst

A client of Insight is seeking a Techno-Functional Payroll Tax Professional with the skills to help the company. This person will be very analytical, have a proven background in process improvement,... More enjoy working in a fast-paced environment with the ability to marry process & systems. They will be in charge of overseeing pall payroll tax functions and helping to run weekly payroll for the companies 3,000+ employees. Knowledge of SAP Success Factors, SAP Employee Central Payroll, and UKG Dimensions are necessary to succeeding in the job.Immediate Tasks that need to be handled include:Perform a detailed assessment of US Payroll Tax compliance and current state.Represent to work and resolve tax notices and compliance notifications, working with ADP tax vendor and regulatory agencies as needed.Perform payroll tax reconciliations and other analyses as needed to support the above.Once 100%, document payroll tax processes to remain compliant.Ongoing Tasks they will be responsible for:oPerform US PR tax reconciliation, reporting and analysis every pay period, monthly, qtrly, annually.oAssist with running weekly payroll for the 3,000+ employees across multiple states & countriesoPartner with SSB corporate tax and finance on initiatives, projects, inquiries, etc., providing guidance and reporting from a payroll tax perspective.oProvide support with the SSB transition from ADP to Alight for payroll tax service vendor.oProvide ongoing payroll tax support for a small Canada population with single legal entity.oManage year-end payroll tax statement generation (W2s, T4s, W2PR, etc.)oPrepares reports and presents findings and recommendations to key stakeholder leadership. Generates reports/queries, including writing, maintaining and supporting a variety of reports or queries utilizing appropriate writing tools. Assists in development of standard and custom reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data. Establishes and maintains custom reporting for various end-users.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Incident Manager

Pay Rate 25-28/hrInsight Global is seeking out an Incident Manager to sit FULLY REMOTE for a large streaming service. This incident manger will be joining a team of incident & change managers... More handling the operations, networks, infrastructures, and incident communications. This person will provide eyes-on-glass monitoring from within the Direct-to-Consumer product offerings to ensure system availability and will manage any production incidents that occur during their shift. This individual will lead/assist in recovery and process actions on emergency bridges and ensure that incidents are resolved in a timely manner, with appropriate actions to mitigate business/customer impact. This person will take ownership of their assigned incidents starting from inception, resolution, all the way to final problem investigation. The Incident Manager will ensure all incidents receive a post incident review, intended to identify systemic and root cause that requires resolution once the immediate impact is remediated. This person will be working closely with the digital network operations team where they will flip it into recovery and engage the IM team and gather all details of the issue (when it started, what is the impact, viewership). The IM will be responsible for analyzing the viewership data against the metrics to classify the level of severity of the incident. From there, the IM will run through all the aspects of the incident, log it into the ServiceNow system, get on a conference bridge with the fix agents to engage all fixes, track the timeline, and then send out all communications of the incident to the executives. The teams then will begin to troubleshoot the issue (source, internal networks, networks impacted, reception feed interruptions) and document all the communications in laymans terms (exact issue, who was engaged, who mitigated the issue, how was it resolved) and send it up to the executives through ServiceNow. 40% of their day will be spent handling the incidents. The remaining 60% will be spent handling the day-to-day tasks such as troubleshooting, configuring of infrastructures, monitoring networks, and monitoring the availability and performance of the end-to-end systems. This is a very fast paced, high intensity environment so these candidates need to have strong problem-solving abilities, superb customer service skills, with the ability to adapt and pivot in high stress situations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Full Stack .NET Developer - INTL Nearshore

*This role will sit remote in a nearshore, LATAM country and candidates must be comfortable using a personal laptop* In the role of a Full Stack Developer, you will be joining a development team on... More a critical initiative supporting the creation of a new iSuite pre-certification portal, web service base. Using modern .NET 8 for web services linking into the APIs and UI, and framework for iSuite. You will use your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Design and Development. You will contribute to our future state technical strategy and play an important role in interfacing with customer for the successful delivery of various projects. You will also help the team deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition, and warranty. You will help to deliver business change and innovation into our .NET based business applications software.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

REMOTE React Developer

A large bank/ financial company in the Cincinnati, OH area is seeking a Mid/SR level React Developer for a contract opportunity through the end of the year with the potential for extensions. This... More position is remote but MUST work EST hours and must be open to occasional onsite travel to Cincinnati area. This individual will be joining an Agile squad helping to develop react and react components for a customer facing application that is one of the largest growing products of the Bank. This individual will play a pivotal role in developing components of the user interface and implementing them through React.js workflows like Redux. Their work will directly impact the user experience, ensuring that our applications are easy to maintain and robust. Theyll collaborate closely with their smaller-scale team and be must an independent worker. Responsibilities include: Review interface designs and application requirements.Discuss applications and user interface ideas with the development team.Identify and enable user interactions on a web platform.Develop and maintain UI components using React.js.Managing react component libraries Collaborate with team members on infrastructure layers.Ensure code quality, performance, and scalability.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

UX Design Lead INTL Brazil- EOR 11d2a0bc

The UX Design Lead will be a pivotal leader in establishing UX Design as a new domain. They will diagnose the current state, identify challenges and opportunities, and create the strategic direction... More and priorities for UX Design, with support from the VP of Product. This person will bring strong best practices, including customer research fundamentals and the latest AI tools, to drive efficiency for a small team, and make a significant impact.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Manufacturing Recruiter

Insight Global's client is a supplier of aluminum and other mined natural resource products across the globe. They have many locations across the US and are looking for a Remote Manufacturing... More Recruiter to support their Global Business Services Division, and more specifically recruiting on roles for their plant in Yankton, SD. This position is due to the increased demand on that plant and is a 2-3 month contract but can possibly extend. This role is fully remote but must work Eastern Time hours of 8AM-4:30PM.Summary:The team is responsible for delivering efficient, high-quality recruitment services across North America. The Recruiter / People Resourcing specialist reports to Head of People Resourcing in North America.Job Responsibilities:? Complete at least 10 phone screens daily? Support recruiting for their Yankton, SD manufacturing plant, mainly for hourly positions? Drive full cycle recruitment processes in close cooperation with hiring managerso Ensure stakeholders (HR/Managers) are informed of recruiting status in a timely mannero Actively source for candidates through all channels availableo Build talent pipelines for rolesJob Requirements:? Ability to develop and forge relationships with stakeholders by providing excellent customer service for recruitment? Process driven and have a good understanding of different selection methods and interviewing techniques? Proficiency in Office 365We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Network Project Manager (Technical)

Insight Global is looking for a strong Tpm (networking) to join a PMO. This is a chance to join a growing organization for a large scale ISP company. This role Focuses on network related projects to... More support, network expansion, market growth, network optimization/upgrades, new product introductions, network security and process initiatives. We are looking for a strong TpM to help lead our more technically complex project and network optimization efforts. Job Responsibilities (Max 5 bullet points):- Lead cross-functional collaboration between internal Google Fiber Operations teams and our wider enterprise level Teams to support network projects and new production introductions.- Lead the deployment of network projects by coordinating with key Operations stakeholders and Network Engineering Leads, while balancing risks to our network against required project timelines. -Effectively and accurately communicate relevant project information to all key stakeholders and Network Engineering Leads. Work with multiple teams to document and launch new processes, institute process improvements, and ensure the efficient/reliable achievement of target business objectives.- Apply Project Management tools to ensure critical building blocks such as scope, scheduling, budgeting, resourcing, risks, and updates are kept up to date.- Develop and maintain all project schedules weekly, assist in resource allocation, conflict resolution, establishing communication channels and setting clear customer expectations. Maintain key artifacts, i.e. weekly project status, meeting minutes, action items, etc. We have a pay range of $58-65hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

REMOTE Sr. SAP CPI Enterprise Application Integration Engineer

A global manufacturing company is seeking 3 highly-skilled SAP Enterprise Application Integration Engineers to support a large SAP CPI integration initiative. The EAI Sr Designer / Developer is a... More senior integration designer and developer role. You will be a key member of the Solution Delivery team. You will participate in strategic project initiatives as a subject matter expert to gather requirements and develop interfaces between SAP systems, Non-SAP systems, Cloud (SaaS, IaaS, PaaS), and external partner systems. Design and develop the modern integrations using various message protocols and communication protocols and Integration tools. These are fully remote (must work EST hours), immediate needs that will last until the end of 2025 with the likelihood of extensions. Responsibilities:Collaborate with project team members as a subject matter expert for Enterprise Application IntegrationProvide guidance and mentoring to junior integration developers who may be geographically dispersedDevelop interfaces as part of project deliverables following established Enterprise Application Integration standardsDesign and develop APIs as part of API strategyDesign and develop various Integrations using standard and custom connectors within SAP PO and within the SAP Cloud Platform Integration iPaaS solutionDesign and Develop the Integrations with S/4 HANADesign and Develop the Integrations with public, private and hybrid High Scalers (Azure, AWS) , various cloud services IaaS, PaaS, and SaaSKnowledge of standard SAP BAPI and IDOC objects as part of overall interface designDesign and develop sA2A and B2B IntegrationsPerform technical unit testing to ensure interfaces operate within functional specificationsProvide prospective projects with rough estimates of effort and duration based on high-level requirementsProvide knowledge transfer to service delivery teams as part for transition to operational supportCollaborate with the QA COE to define and document reusable QA-Testing standards, methodology and tools to support EAI solution deliveryCollaborates with Application and Business Process teams to integrate EAI Quality and Testing best practices in integrated solutionsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Clinical Recruiters (remote)

We're looking to hire an experienced recruiter to help us find top-quality licensed mental health therapists to join our rapidly-growing team. Our Recruitment Team leads the full recruitment process,... More from marketing and outreach to applicant evaluation and hiring, working closely with our Operations and Clinical teams. You will be part of a highly-skilled, collaborative team who is shaping an innovative model of care. The work you do will help to create positive outcomes for our clients and redesign how mental health care is delivered today. Looking to pay candidates from $35-40hr *Recruits therapists committed to culturally responsive care and evidence-based behavioral health treatment *Screens resumes, schedules interviews; works efficiently with different teams, serving as primary point of contact for applicants and hiring managers *Maintains thorough records of all applicant interactions, interview outcomes; prepares and shares weekly reports on progress *Uses data to identify recruitment priorities, network gaps and opportunities for network enhancementWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Support Analyst

To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image... More repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less