Job Search Results for call center

Intake Specialist

JOB DESCRIPTION:Insight Global's Veteran's benefits/disability client in Nashville, TN, is looking to add a team of Intake Specialists to their growing staff in a remote role. Candidates for this... More position will be able to sit within a three hour radius of either Nashville, TN, or Tampa, FL. Responsibilities:- Achieve Sales KPI's? Make 100+ outbound calls/day to warm leads? Input candidate data/documentation in to CRM? Personal information, medical information? Transfer client to elevated sales specialistCommunicate with veterans compassionately and effectivelyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Portfolio Manager of FP&A

-A business consultant to the executives and leadership team -Managing the full portfolio of their IT team and projects while providing storytelling on where the finances are impacting the projects... More -Usage of tools like: oMicrosoft Azure oSage oVenna oPowerBIWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Cybersecurity Operations Engineer

Insight Global is looking for a Sr. Cybersecurity Operations Analyst to join a large HCM company on a 6 month contract-to-hire basis. This role will be remote based in the US with core working hours... More of 9-5pm EST and will require on-call support when needed with a 1-hour response time. The successful candidate will act as a lead for high-severity incidents, driving end-to-end triage, root cause analysis, and continuous improvement of detection capabilities. You will design and optimize detection use cases, lead proactive threat hunting initiatives, and enhance automation to improve response efficiency. Prior experience with SIEM, WAF, and EDRs are crucial to succeed in this role.Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Cybersecurity Operations Engineer

Insight Global is looking for a Sr. Cybersecurity Operations Analyst to join a large HCM company on a 6 month contract-to-hire basis. This role will be remote based in the US with core working hours... More of 9-5pm EST and will require on-call support when needed with a 1-hour response time. The successful candidate will act as a lead for high-severity incidents, driving end-to-end triage, root cause analysis, and continuous improvement of detection capabilities. You will design and optimize detection use cases, lead proactive threat hunting initiatives, and enhance automation to improve response efficiency. Prior experience with SIEM, WAF, and EDRs are crucial to succeed in this role.Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Engineer II

A bank client supported by a Value Added Reseller is seeking a Tier 2 Network Engineer to support a large-scale, enterprise financial services environment. This role focuses on troubleshooting,... More maintaining, and supporting complex network infrastructures while partnering with Tier 1 support, Tier 3 engineers, and client stakeholders. The ideal candidate brings strong hands-on networking experience, excellent documentation skills, and comfort operating in a regulated, high-availability environment.Key ResponsibilitiesProvide Tier 2 operational support for enterprise network environments, including troubleshooting and incident resolution.Support LAN/WAN, routing and switching, and wireless infrastructure in a large-scale production environment.Troubleshoot network issues across technologies such as:Routers, switches, firewalls, and load balancersVPNs (site-to-site and remote access)Network segmentation and access controlPartner with Tier 1 teams to escalate and resolve complex incidents; collaborate with Tier 3 on root cause analysis.Perform network monitoring, event analysis, and performance optimization.Execute approved change management activities following ITIL and client change-control processes.Support enterprise network tools (e.g., monitoring, ticketing, configuration management).Maintain accurate network documentation, diagrams, and incident notes.Participate in on-call rotations or after-hours support as required.Ensure adherence to security, compliance, and regulatory standards common to financial institutions.This is a direct hire role offering 100-125k/year.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Infrastructure Engineer

The Infrastructure Engineer is responsible for designing, implementing, maintaining, and optimizing enterprise infrastructure platforms with a strong focus on compute, storage, virtualization, and... More infrastructure architecture. This role works across on premises and hybrid environments and collaborates closely with networking, security, and application teams to deliver reliable, scalable, and secure infrastructure solutions.Key ResponsibilitiesCompute, Storage & Virtualization?Manage and maintain Windows Server environments (Active Directory, DNS, DHCP, Group Policy, DFS, PKI)?Design, deploy and support virtualization platforms such as VMware and Hyper-V, including provisioning, configuration, and troubleshooting?Administer HPE GreenLake infrastructure including Nimble Storage Arrays?Perform system hardening, audits, and vulnerability remediation?Support lifecycle management (firmware, OS upgrades, patching, decommissioning) ?Manage disaster recovery processes, backups, and restores?Monitor and maintain the health of on-premises and cloud infrastructure using tools like PRTG and Azure Monitor, proactively analyzing alerts and performance data to ensure system stability, availability, and optimal service deliveryInfrastructure Design & Architecture?Participate in the design and architecture of infrastructure solutions, including:oNew data center builds or expansionsoPlatform refreshesoHigh-availability and DR designs?Develop and maintain architecture diagrams, standards, and design documentation.?Ensure designs align with security, resiliency, and operations best practices. Cloud Platforms (Azure & AWS)?Build, configure, and troubleshoot Azure and AWS core infrastructure, including virtual machines/EC2 instances, Azure Virtual Desktop, networking components, and cloud storage resources?Manage application and data platform services across Azure and AWS, including SSO and Entra ID Enterprise Applications, App Services, Container Apps, Azure AI Foundry, Databricks, and PostgreSQL, ensuring secure integration with Key Vault and multi-cloud storage solutions (Azure Blob, Azure Files, Amazon S3, EFS, EBS)?Support disaster recovery and high-availability strategies, ensuring resilience, scalability, and continuity across cloud workloadsMicrosoft 365 & Endpoint Management?Administer Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID)?Support the management of Microsoft Intune for device enrollment, compliance, and security baselines across Windows, macOS, iOS, and Android?Support Autopilot provisioning and modern device lifecycle managementAdditional Technologies?Nasuni file storage platform?SQL Server?Kiteworks secure file transfer platform?Monitoring tools such as PRTG and Azure MonitorOperational Excellence & Leadership?Collaborate with external vendors and service providers to evaluate, implement, and integrate new technologies and enterprise solutions?Support the Infrastructure Team?s Senior Architect by contributing technical insights, validating designs, and assisting with the integration of new systems and processes?Demonstrate end-to-end ownership of services, from design and implementation through operations and optimization?Develop documentation, standards, runbooks, and architectural diagrams?Participate in or lead on-call rotation for critical issuesPay rate: 60-70/hr. with a 130-180k annual salary upon conversionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Support Specialist - INTL MEXICO

Insight Global is looking for a Bilingual (English and French) Customer Support Specialist to join a large HCM client on a permanent basis in Mexico. This role supports a high-volume customer care... More environment, assisting users with payroll- and HCM-related inquiries through inbound calls and emails. The ideal candidate brings strong customer service fundamentals, the ability to manage complex questions, and a customer-first mindset in a fast-paced setting.Key Responsibilities:-Serve as a primary point of contact for customers via inbound calls and email, supporting multiple service queues-Respond to payroll and HCM-related inquiries, resolving both straightforward and complex customer issues-Use internal systems and decision-support tools to research questions and provide accurate resolutions-Clearly explain outcomes and next steps, ensuring customers understand the resolution and relevant processes-Document all interactions accurately and efficiently in internal systems-Demonstrate empathy, professionalism, and active listening in every customer interaction-Navigate multiple systems while maintaining quality, accuracy, and service-level expectationsWe may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Help Desk Analyst - REMOTE ATL

Support Now is an essential sub-department of Field Operations. We provide support to corporate users and Chick-fil-A restaurants by making it easy for Operators, Team Members, and Staff to get... More answers, solve problems, and identify opportunities.We measure success by the speed, accuracy, and experience we provide. Our services include business support, IT and operations support, systems and application support, networking support, and many other technologies utilized by Chick-fil-A Franchisees. We also focus on continuous improvement, strategy, and insights to support where Chick-fil-A is headed tomorrow.IT Helpdesk Agents are responsible for supporting technologies used by Chick-fil-A Franchisees while delivering an effortless customer experience through phone and online support interactions.If you are passionate about joining a championship team that focuses on making it easy with care, Support Now is the place for you.The Help Desk Analyst I will provide exceptional customer support by helping restaurants and internal users quickly resolve technical issues and operational questions.Key ResponsibilitiesProvide an effortless customer experience through phone and online support interactionsUtilize ServiceNow ticketing system to thoroughly document issues, resolutions, and opportunitiesManage ticket queues daily to ensure tickets are updated and resolved effectivelyDiagnose and troubleshoot both simple and complex IT hardware and software issuesUtilize remote access tools, automation scripts, and monitoring platforms to resolve issuesFollow all Standard Operating Procedures (SOPs)Advocate for restaurants and own issues through completionSupport departmental goals related to Quality, Customer Satisfaction, and key performance metricsContribute to the knowledge base using KCS methodology by flagging, editing, and creating articlesMaintain restaurant and business acumen through required training sessionsDemonstrate strong teamwork and collaboration across projects and initiativesMaintain excellent attendance and adhere to assigned schedules**PLEASE READ**Local Atlanta candidates strongly preferredFirst 4 weeks onsite training in Atlanta, GA (M?F 8 AM ? 5 PM)Saturday availability requiredFlexible schedule required until permanent shift is assignedWork week may include Monday?Saturday scheduling with one weekday off (Tuesday, Wednesday, or Thursday)Remote/Hybrid opportunity following training Compensation: $17/hr to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Senior Business Analyst

The Senior Business Analyst (SBA) will play a key role in realizing strategic initiatives by optimizing workflows, partnering with customers at all levels of the organization, and collaborating with... More technical resources to develop tools and methods that improve the intake process. The SBA must possess excellent communication skills, a proven record of delivering meaningful results, and the ability to work in an Agile environment. Furthermore, the SBA should be familiar with the data systems commonly used by Child Protective Services.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Vendor Onboarding Specialist

Insight Global is seeking a Vendor Onboarding Specialist within its Facilities Hub team, which supports clients with geographically dispersed portfolios. This role centers on vendor sourcing,... More outreach, and onboarding, while also assisting with contract compliance and administrative coordination. Ideal candidates are detail-oriented, self-motivated, and comfortable with phone communication and online tools, thriving in a fast-paced, high-volume environment.Primary duties? High-volume outbound calling to vendors? Persuading vendors to join our program? Following up to collect required documents (insurance, compliance, etc.)? Handing off completed vendor packages to internal teams*Not a sourcing or administrative HR role ? this is a sales-style outreach and onboarding role with compliance follow-through.Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less