Job Search Results for helpdesk

Insight Global is looking to hire a Level 3 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Palo Alto, CA.... More This resource will be supporting end users, C-Suite executives, and their lab environment. The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. *Fill in the role as part of the Tier 1 support to provide CCaaS 800 Number support when... More needed (high call volumes or absence Tier 1 resources) to log issues and requests in ServiceNow IT Service Manager. *Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution. *Triage requests to ensure accurate transfers and escalation of customer requests or issues. *Provide off-hour emergency support as needed.The pay range for this position is $35/hr - $48/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 EITHER their Oklahoma offices (either Tulsa or OKC) OR their Lousiana office. This is... More a 95% remote role, with once a month max onsite.You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support to their Denver Colorado location. This is a 95% remote role, with once a... More month max onsite.You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re hiring a VP of Technology for our fast-scaling, multi-site home care organization, based in Brooklyn, NY. This is a hybrid position, in-office 2-3 days per week. This VP of Technology will... More serve as the primary bridge between executive leadership, internal teams, and an external IT provider. This individual ensures that all technical issues, requests, and projects are clearly documented, properly prioritized, and driven through resolution without delay. We value leaders who simplify, set a high bar, and get things done without overcomplicating. This person will oversee 4 direct reports (IT Ops/Admin, Data &BI, Software Eng, Data Digitization/Automation) and oversee the helpdesk Managed Service Provider. Responsibilities include:- Translate executive asks into actionable plans for tech teams.- Own technology intake, prioritization, and sequencing; decide what?s more important and communicate tradeoffs.- Oversee 4 functional leads plus helpdesk MSP.- Ensure uptime, incident prevention/response, change control, backup/DR, and endpoint/network hygiene across ~25 locations- Prepare for integration work related to small acquisitions; design integration checklists and playbooks.- Mature use of the Postgres data warehouse and Power BI; build role-appropriate dashboards for business leaders.- Guide appropriate use of AI agents to automate, summarize, and accelerate workflows where sensible.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a detail-oriented Junior ERP System Administrator / IT Helpdesk Support to assist with day-to-day ERP operations and provide basic IT helpdesk support. You will help support our ERP... More system, Acumatica, while also helping resolve common technical issues for end users. This role is ideal for someone looking to gain hands-on experience in both business systems and IT support within a growing organization.Key Responsibilities? Provide first-level support for ERP users (troubleshooting issues, answering questions)? Assist with data entry, data cleanup, and data validation across modules? Support daily operational tasks such as order processing, inventory updates, and reporting? Document processes, workflows, and system procedures? Assist in testing system changes, updates, and new features? Collaborate with departments (Customer Service, Inventory, manufacturing, sales) to resolve system-related issues? Provide basic technical support for end users? Set up and configure user workstations, printers, and peripherals? Troubleshoot common hardware, software, and connectivity issues? Monitor incoming support tickets and escalate issues when neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Operations Manager is responsible for the stability, security, and day-to-day operational integrity of the company?s production technology environment. This is a hands-on leadership role... More owning infrastructure, production controls, deployments, and IT service delivery, including helpdesk and end-user support. This role serves as the control layer of IT, ensuring all systems are provisioned, deployed, and maintained through disciplined, auditable processes.This position owns the ?run? environment and production controls but does not own IT strategy, architecture, or application development direction.Responsibilities:? Own and enforce control over all production environments and deployments? Approve and govern production releases and deployments? Enforce change management, access management, and environment segregation (dev, test, prod)? Provision and manage cloud infrastructure in Azure based on approved architecture standards? Own CI/CD pipeline controls including deployment approvals and promotion to production? Monitor system performance, availability, and reliability using appropriate monitoring tools? Lead incident management including response coordination, escalation, communication, and root cause analysis? Oversee helpdesk and IT operations staff including ticket prioritization, workflows, SLAs, and escalation processes? Manage access provisioning and deprovisioning following least-privilege and audit requirements? Coordinate with Engineering and vendors to ensure controlled, compliant deployments? Maintain audit readiness through documentation, change tracking, and operational controls? Support ongoing IT operations and service delivery as neededRequired Skills and Experience:? 5 to 8+ years of experience in IT operations, infrastructure, or systems administration? Strong hands-on experience with Microsoft Azure and cloud infrastructure management? Proven experience owning production environments and deployment controls? Strong experience with DevOps practices including CI/CD pipelines and infrastructure as code? Experience with incident management, system reliability, and operational controls? Experience with identity and access management including Entra ID and RBAC? Experience overseeing helpdesk or IT service delivery functions? Ability to work in a controlled, compliance-driven production environmentNice to Have Skills and Experience:? Bachelor?s degree in IT, Computer Science, Information Systems, or related field? Azure, Security+, or other relevant technical certifications? Experience working with cybersecurity tools and third-party security providers? Experience supporting audit or regulated environments Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Tier 1 Helpdesk / Desktop Support Analyst to provide first-level technical support to end users across hardware, software, and enterprise systems. This individual will serve as the... More frontline of IT support?resolving issues, escalating when needed, and ensuring a strong end-user experience.- Provide Tier 1 technical support via phone, email, and ticketing system for end users- Troubleshoot and resolve issues related to:- Windows / macOS operating systems- Microsoft 365 (Outlook, Teams, etc.)- Network connectivity, VPN, and printers- Log, track, and manage tickets through the service desk platform (ServiceNow, Jira, etc.)- Perform basic hardware support including:- Laptop/desktop setup and imaging- Installation (monitors, printers, docking stations)- Assist with user account management- Support new hire onboarding/offboarding (device provisioning, account setup)- Document troubleshooting steps and maintain knowledge base articlesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less