Job Search Results for analyst

An employer is looking for a hybrid Telecom Engineer in the Los Angeles, CA area. This person will be responsible for the design and implementation of complex voice applications that may be... More integrated to data systems. Participates in the development and analysis of complex technology Request For Proposals (RFPs) and vendor management. Special emphasis will be on the implementation of WANs for voice networking and associated peripherals such as Contact Centers, Interactive Voice Responses (IVR) and Computer Telephony Integration (CTI) applications which have received appropriate approval. Scope of responsibilities includes the design, scripting, and implementation of systems and applications throughout the enterprise. Also, responsible for post-installation review of data and customer perception to ensure objectives continue to be achieved. Serves as a senior resource on all voice projects where voice and data applications are being integrated. Accountable for documentation of networked components and associated peripheral equipment. Fiscal responsibility for telecommunications capital and operating budget as it relates to upgrades within scope.? Designs/engineers applications for integrated system solutions throughout the enterprise, built upon Nortel and Cisco platforms. Performs assessment, follow-up, and resolution of all user issues in a timely and cost effective manner. Applications will include voice mail special designs, automated attendants, IVR Systems, Voice Recognition Units, CTI, Radio Frequency, and other voice services requiring in-depth technological and operational knowledge.? Provides development and analysis of complex technology RFPs, including awarding contracts based upon approved Technology Architecture Guidelines. Provides development and implementation of performance benchmarks for vendors to ensure that service delivery is achieved in a cost-effective and timely manner.? Provides detailed engineering of changes to the voice platforms required to support all project driven outcome. This includes, but is not limited to, facilitating the definition of requirements, process redesign, development of business cases, RFP preparation, vendor evaluation and selection, contract negotiations, implementation management, and support transition. ? Accountable for the recommendation, design, and implementation of voice applications that enhance the ability of departments to deliver service to their patients and staff. Accountable for developing and managing expenses within budget. Institutes proactive measures to ensure projects and expenses are within organizational requirements.? Identifies the requirement for and the creation of technology laboratory testing environments for analysis of applications before successful deployment. Remains current in knowledge of available technology to ensure organizational and user requirements are delivered as required. ? Works closely with all EIS Groups to ensure appropriate assignment of EIS resources to each project phase. Works closely with others to analyze and budget impact of proposed construction projects on system infrastructure. Works closely with the Health System Manager to ensure optimal system configurations are implemented to meet organizational financial and service goals. Works closely with senior management in Facilities and Nursing to ensure that all life safety systems meet organizational and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements. Facilitates resolution of issues escalated to EIS and/or telecommunications management.? Participates in the development of standards and guidelines for the availability of services throughout the enterprise, identifying unusual applications and needs for assessment. Recommends variations from standards and guidelines, when appropriate, to enhance service. Participates in the product evaluation process with a focus on compatibility to existing systems or to enhance existing systems to support applications being proposed. ? Ensures that all work is appropriately documented and backed-up should a system failure occur.? Maintains a flexible work flow that supports emergent needs within the medical center. ? Documents, tracks, and clearly communicates the status of all issues on all projects.? Completes a mid-point review of the scope, schedule, and issues on large-scale projects and ensures user sign-off, including identifying changes in scope and gaining management approval within EIS when scope changes occur. ? Completes a final review with the primary customer contact to validate the final results of the overall project issues, including developing a list of items that is signed off by the user and completed within a mutually agreed upon time frame. ? Documents as appropriate, EISRs assigned that are not projects, but of sufficient complexity to warrant an EIS Project Engineer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A typical day for an HRIS Infor consultant involves tackling a substantial optimization list, ensuring the system runs smoothly and efficiently. The consultant spends a significant portion of their... More day troubleshooting and resolving outstanding tickets, addressing any issues that arise. Balancing these tasks with optimization efforts is crucial, as is reviewing and testing monthly system updates to maintain peak performance. Although the consultant serves as a lead within the team hub, they do not have any direct reports, requiring strong leadership and collaboration skills to guide and support their colleagues effectively.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is a complex, multi-team integration project in the ATM domain focused on enhancing security through upgraded encrypted PIN pads. Beginning in 2025, new PCI requirements (TR-3134) mandate... More changes in how encryption keys are delivered to ATMs and how encryption processes are executed. The initiative involves:? Replacing and upgrading PIN pads across branches.? Implementing longer, more complex encryption standards.? Coordinating with vendors on both hardware and software integration.Managing multiple integration points across modules, testing teams, and backend systems to deliver a seamless end-to-end solution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Account Manager / Customer Success Specialist to join a growing SaaS company that specializes in creative automation and brand content management. This is a... More client-facing, high-impact role located in Melbourne and onsite 5-days/weeks. The successful candidate will be responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of our Technology clients is looking for a Product Research Associate to join them on a contract basis!As a product research associate, you?ll help manage in-app surveys, maintain data quality,... More support social listening requests, and keep research operations running smoothly. You?ll work closely with cross-functional partners and learn the systems that power customer experience programs on the product research team. About the Role:As a product research associate specializing in-app survey operations and social listening, you will be responsible for managing end-to-end in-app survey operations, supporting cross-functional partners, and ensuring high-quality data and insights delivery across their growing customer experience team. This role oversees in-app survey execution, maintains dashboards and data processes, and supports social listening initiatives. Key Responsibilities:In-App Survey Management: ? Assist with organizing and managing survey launches to ensure timely and seamless execution ? Program, launch, and monitor in-app surveys ensuring proper logic, targeting, and functionality ? Provide operational updates to stakeholders regarding survey launch status ? Review, clean, upload and assist in coding on large open end response datasets ? Assist in managing sentiment tracking dashboards such as Looker and Coda ? Conduct rigorous quality check of data to ensure accuracy, consistency, and completeness across all survey pipelines ? Organize and maintain all files within survey repositories and shared folders Social Listening Support: ? Manage incoming social listening requests and coordinate timely responses ? Provide ad-hoc support for social listening analysis and insights generation ? Monitor ongoing social listening signals to identify emerging trends and issuesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client/employer of Insight Global is searching for a Senior Product Manager to join their Digital Integration Product team. This person would lead the modernization of the company's API product... More portfolio, which powers global logistics and digital customer experiences. The position is responsible for shaping the vision, strategy, and roadmap for API-driven solutions, ensuring they meet customer needs and deliver business value.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an AI & Automation Manager. This role is both hands-on and strategic, responsible for defining the AI & Automation roadmap, delivering high-impact use cases, and... More building the foundational governance and operating model that will scale across contact centers.? Lead the end-to-end automation lifecycle including discovery, design, development, implementation, and measurement.? Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives.? Partner with Product Leads (CCaaS, WFM, CRM, CX Analytics) to identify automation opportunities that enhance agent efficiency and customer experience.? Establish and operationalize automation governance, standards, and KPI frameworks across the Contact Center CoE.? Serve as the primary liaison to vendor and platform partners including Five9, Verint Cloud, Salesforce, and RPA solution providers.? Prototype, test, and deploy automation use cases such as conversational AI, Verint Auto-QA, intelligent routing, RPA bots, and agent assist capabilities.? Develop and maintain the automation value realization model, quantifying operational, financial, and customer experience impact.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

OverviewThe Senior Product Manager, International Digital Experience leads the strategy, roadmap, and execution of a global digital ecosystem ? including websites, eCommerce platforms, and marketing... More technology integrations. This role ensures international users experience a seamless, high-performing, and locally relevant digital journey. In addition to global product ownership, the position serves as the primary technology and product partner for the Middle East region, providing roadmap guidance, solution design, and compliance governance.Key Responsibilities: -Define and manage global product vision and roadmap.-Launch and optimize country websites and digital platforms.-Drive user experience improvements through data and testing.-Oversee analytics, KPIs, and compliance governance.-Align priorities with cross-functional teams and manage vendors.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a Dynamics Administrator to act as a technical liaison and work collaboratively with vendors, internal departments, and IT for Dynamics 365 and integrated applications. They... More will assist with the configuration and implementation of third-party systems, and collaborate with developers, integrators, business partners, and team members on business requirements and system enhancements/upgrades/initiatives. In the day-to-day breakdown, they will be working in support and on a project with the team and act as a leader. They will also be maintaining accurate documentation of Microsoft 365 configurations and changes and expected to manage user access, implement security policies, and conduct security audits. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a Senior Technical Product Manager to lead innovation across the product development lifecycle and drive tools that standardize quarterly planning and enable continuous planning,... More positioning the product for enterprise-level scale.You will work in a dynamic, startup-like environment?navigating ambiguity, pushing initiatives forward, and ensuring exceptional user experiences. We need a true product leader who thrives in the gray and influences outcomes without rigid adherence to process.Key ResponsibilitiesAdvance product development lifecycle solutions and related tools.Lead experimentation to future-proof the solutions.Drive integration with Jira, Confluence, Power BI, and BigQuery, ensuring seamless workflows and actionable insights.Collaborate with development teams to deliver scalable, enterprise-ready solutions.Champion user-centric design for consumer-grade experiences.Explore and experiment with GenAI tools, maintaining a strong understanding of the evolving landscape.Mentor and enable other PMs to excel within the organization.Partner cross-functionally to align on strategy and execution for continuous planning.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less