Job Search Results for remote
Mar 13, 2026
Nottingham, MD
|
Insurance
|
Contract-to-perm
|
$18 - $22 (hourly estimate)
{"JobID":506633,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-76.48,"Longitude":39.38,"Distance":null},"State":"Maryland","Zip":"21236","ReferenceID":"HSE-8b5522db-0680-4686-9a11-ea37bb3b581d","PostedDate":"\/Date(1773439338000)\/","Description":"Insight Global is looking for an Outpatient Facility Claim Follow Up Representative to support a large hospital system in the Maryland/DC area. This person is responsible for managing post-billing, specifically for Blue Cross Blue Shield, claim activity, for three acute hospital centers in Washington, DC. This role focuses on resolving underpayments, denials, and contract interpretation issues?not clinical denials or patient balances. The representative ensures accurate reimbursement by analyzing Explanation of Benefits (EOBs), identifying discrepancies, and initiating corrective actions with payers. This team focuses on facility claims only, and this role is focused only on outpatient claims follow up, specifically to BCBS. The role focuses on resolving technical denials (underpayment or partial payment issues, authorization issues, COB issues, coding issues, misinterpretation of contract issues, etc.).Primary Responsibilities:Claims Management:?Take ownership of outpatient hospital claims after billing, especially those that are denied or underpaid.?Determine what was paid, what was denied, and why.?Identify and resolve technical denials related to coding, coordination of benefits (COBs), charge discrepancies, contract interpretation, etc. Payer Interaction:?Handle all outpatient claims for Blue Cross Blue Sheild CareFirst and/or BlueCard. ?Understand and navigate multiple contracts. ?Utilize BCBS portal to follow up and resolve outstanding claim issues.Analytical Review:?Differentiate between pricing errors vs. payment errors.?Accurately price claims based on contract terms and identify variances.Scope of Work:?Outpatient facility claims ONLY ?Technical denials ONLYWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Level 2 - REMOTE BCBS Facility Claim Follow-Up Representative","City":"Nottingham","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?High school diploma or equivalent ?Outpatient hospital billing experience?5+ years Experience with facility claims follow-up \u0026 appeals handling oExperience with UB04 forms oThis team handles all technical denials (underpayment or partial payment issues, authorization issues, COB issues, coding issues, misinterpretation of contract issues, etc.)?Strong experience working with BlueCross BlueShield CareFirst and/or BlueCardoFamiliarity using payer portal, their escalation process, how to read and interpret contracts?Experience meeting a productivity standard of following up on ~80 claims per day with 98% accuracy. ?Knowledgeable of ICD + CPT Codes?Attention to Detail: oMust be able to spot errors and inconsistencies in claims and contracts.?Analytical Thinking: oCapable of identifying discrepancies in claim pricing vs. payment. Must be able to determine whether a claim was underpaid, denied, or priced incorrectly.?Independent \u0026 Fast Learner?Tech Savvy (Excel, Teams, etc.) and experience working fully remotely","Skills":"?Experience with systems: Med-Connect for medical records, RCI (repository where denials go), Envision (SMS), Epic","Industry":"Insurance","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":22.0000,"SalaryLow":17.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for an Outpatient Facility Claim Follow Up Representative to support a large hospital system in the Maryland/DC area. This person is responsible for managing post-billing,... specifically for Blue Cross Blue Shield, claim activity, for three acute hospital centers in Washington, DC. This role focuses on resolving underpayments, denials, and contract interpretation issues?not clinical denials or patient balances. The representative ensures accurate reimbursement by analyzing Explanation of Benefits (EOBs), identifying discrepancies, and initiating corrective actions with payers. This team focuses on facility claims only, and this role is focused only on outpatient claims follow up, specifically to BCBS. The role focuses on resolving technical denials (underpayment or partial payment issues, authorization issues, COB issues, coding issues, misinterpretation of contract issues, etc.).Primary Responsibilities:Claims Management:?Take ownership of outpatient hospital claims after billing, especially those that are denied or underpaid.?Determine what was paid, what was denied, and why.?Identify and resolve technical denials related to coding, coordination of benefits (COBs), charge discrepancies, contract interpretation, etc. Payer Interaction:?Handle all outpatient claims for Blue Cross Blue Sheild CareFirst and/or BlueCard. ?Understand and navigate multiple contracts. ?Utilize BCBS portal to follow up and resolve outstanding claim issues.Analytical Review:?Differentiate between pricing errors vs. payment errors.?Accurately price claims based on contract terms and identify variances.Scope of Work:?Outpatient facility claims ONLY ?Technical denials ONLYWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 27, 2026
Woonsocket, RI
|
Software Engineering
|
Contract
|
$14 - $18 (hourly estimate)
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They have stared a Foundation to provide financial support to the communities to help with areas such as maternal health, mental health, scholarships, free health services/screenings, etc. Seeking experienced developer, with strong cloud/systems background, to work on exciting projects implementing security-as-code in a large multi-cloud environment, leveraging \u0026 enhancing modern frameworks, DevOps tools \u0026 processes. This is a senior role requiring hands-on development across multi-cloud environment and strong AI proficiencyJob responsibilities:-Design \u0026 build automated controls to monitor and enforce security policies across all hyperscale cloud providers - GCP, Azure \u0026 AWS-Develop API/microservices to automate reusable components -Standardize and automate security operational procedures and processes-Maintain and enhance IaC (Security) scanning solution-Translate cloud security controls into OPA rules-Research cloud services, identify event pattern and build event based controls-Build IaC templates for repeatable deployments across key cloud providers-Develop policies and automate enforcement for securing AI services, models, agents, etc-Design \u0026 Develop AI agents to meet variety of needs, including productivity improvement, enhanced user experience \u0026 cloud security enforcementsCompensation:$10/hr to $13/hr in India, $15-20/hr in Latam. Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Python Cloud Developer (INTL Latam or India - REMOTE)","City":"Woonsocket","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 10+ years of experience in Information Technology field, preferably in unix/systems space- 7+ years of software development experience, with Python and public cloud- proficient in more than one language (Java, PowerShell, NodeJS, AngularJS, etc)- 5+ years of experience in public cloud ( AWS, Azure \u0026 GCP) - 6+ months with AI, preferably Agentic development- Strong experience coding with Cloud APIs and SDKs (preferably in python)- understanding of Infrastructure-as-code concepts and tools -ex. Terraform, Cloudformation, ARM, etc- Experience developing / productionizing AI agents from scratch to meet business requirements- Strong experience coding with Cloud APIs and SDKs (preferably in python)","Skills":"- Cloud Certifications (Azure, AWS,GCP, OCI)","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":18.0000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A large healthcare company is seeking an experienced Python Cloud Engineer to join its enterprise security team. The client is over $370Bn in revenue and operates over 9,000 locations. They are... dedicated to putting people first from their customers to their employees, engaging with customer feedback to further innovate to provide the best care possible, simplifying processes for care, creating a trusting environment, and to creating the safest and highest quality of care to keep patients protected. The client is dedicated to giving back to those around them. They have stared a Foundation to provide financial support to the communities to help with areas such as maternal health, mental health, scholarships, free health services/screenings, etc. Seeking experienced developer, with strong cloud/systems background, to work on exciting projects implementing security-as-code in a large multi-cloud environment, leveraging & enhancing modern frameworks, DevOps tools & processes. This is a senior role requiring hands-on development across multi-cloud environment and strong AI proficiencyJob responsibilities:-Design & build automated controls to monitor and enforce security policies across all hyperscale cloud providers - GCP, Azure & AWS-Develop API/microservices to automate reusable components -Standardize and automate security operational procedures and processes-Maintain and enhance IaC (Security) scanning solution-Translate cloud security controls into OPA rules-Research cloud services, identify event pattern and build event based controls-Build IaC templates for repeatable deployments across key cloud providers-Develop policies and automate enforcement for securing AI services, models, agents, etc-Design & Develop AI agents to meet variety of needs, including productivity improvement, enhanced user experience & cloud security enforcementsCompensation:$10/hr to $13/hr in India, $15-20/hr in Latam. Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 19, 2026
Bloomington, MN
|
Sales
|
Perm
|
$125k - $150k (estimate)
{"JobID":508710,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-93.26,"Longitude":44.96,"Distance":null},"State":"Minnesota","Zip":"55437","ReferenceID":"DEN-67203677-bbb2-4c49-a494-0dda91323d41","PostedDate":"\/Date(1773940005000)\/","Description":"A client of Insight Global is seeking a highly skilled Client Executive to join a leading Value-Added Reseller (VAR) specializing in providing cutting-edge technology solutions to SLED institutions. This individual will be responsible for bringing past contacts, hunting for new business within the East Coast, building their portfolio and market share within the education industry. Additionally, this resource will be set up with pre-existing territory. This role will offer a base salary of 125-150k + Commission. This role can sit remotely on a day-to-day but will require meeting clients face to face to drive and close revenue opportunities.Comp Plan:?1st year: $400k Gross Profit ? 25% ($100k)?2nd year: $600k Gross Profit ($120k)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Remote Sr. Public Sector Client Executive (NY, NJ)","City":"Bloomington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"10-15+ years of strong experience selling enterprise and public sector technology solutions Strong hunter mentality with a track record of new logo acquisition and territory development (in the NY and NJ Market) Existing book of business and established customer relationships, with the expectation of bringing $2M+ in annual gross profit that can be leveraged with the current account portfolio Prior VAR Experience (Cisco, Palo Alto, WWT, CDW, Fortinet, Presidio, SHI, Dell, Avaya)","Skills":"","Industry":"Sales","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":150000.0000,"SalaryLow":125000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A client of Insight Global is seeking a highly skilled Client Executive to join a leading Value-Added Reseller (VAR) specializing in providing cutting-edge technology solutions to SLED institutions.... This individual will be responsible for bringing past contacts, hunting for new business within the East Coast, building their portfolio and market share within the education industry. Additionally, this resource will be set up with pre-existing territory. This role will offer a base salary of 125-150k + Commission. This role can sit remotely on a day-to-day but will require meeting clients face to face to drive and close revenue opportunities.Comp Plan:?1st year: $400k Gross Profit ? 25% ($100k)?2nd year: $600k Gross Profit ($120k)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 16, 2026
Minneapolis, MN
|
Software Engineering
|
Contract-to-perm
|
$54 - $68 (hourly estimate)
{"JobID":506923,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-93.26,"Longitude":44.96,"Distance":null},"State":"Minnesota","Zip":"55415","ReferenceID":"MSP-907e1df1-ef79-4819-ba9a-2f27fe6835e9","PostedDate":"\/Date(1773675348000)\/","Description":"We are seeking a Senior Software Engineer to join a high-impact engineering team within the Client Domain of the Integration Center of Excellence organization. This position requires a strong hands-on engineer who can quickly operate at a senior level, take ownership of complex systems, and contribute meaningfully from day one.This role offers the opportunity to work with modern technologies, contribute to mission-critical services, and play an early role in emerging AI-driven initiatives across the team.Key ResponsibilitiesDesign, develop, and maintain scalable backend services using Java and Spring BootBuild and support APIs, with a strong emphasis on GraphQL, as the organization continues to wrap and modernize existing APIsDevelop and support distributed systems using Kafka / Confluent CloudEnsure services are observable and production-ready using tools such as DatadogImplement and maintain secure systems with strong understanding of authentication and authorizationContribute to API management and security using Azure API GatewayCollaborate closely with cross-functional teams to support:Digital identity and user registrationSystem synchronization and document services (insurance, brokerage, investment products, etc.)Client-related workflows and special handling use casesData hydration and integrations supporting banking and financial platformsParticipate in technical discussions, architectural decisions, and code reviewsSupport high-priority initiatives as needed and assist teammates when requiredExplore and propose innovative solutions leveraging AI and emerging technologiesTeam \u0026 Cultural FitCultural alignment is crucial for this team. The ideal candidate is:A true team player who collaborates well and builds strong relationshipsWilling to ask questions, challenge ideas respectfully, and provide support to teammatesComfortable stepping in to help during high-priority situationsNot overly selective about tasks; willing to ?pick up the pieces? when neededMotivated by ownership, accountability, and collective team successWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Remote Sr. Software Engineer (Java, Springboot, GraphQL, REST API)","City":"Minneapolis","ExpirationDate":null,"PriorityOrder":0,"Requirements":"8+ years of professional software engineering experienceStrong expertise in:JavaSpringbootGraphQL Experience building and supporting distributed systems using KafkaFamiliarity with observability and monitoring tools (e.g., Datadog)Strong understanding of:Application securityAuthentication and authorization patternsScalable and resilient system designExperience working in cloud environments (Azure preferred)Ability to operate independently and take ownership of complex systemsStrong communication skills and ability to work collaboratively in a team environment","Skills":"Exposure to AI / ML concepts or tools, including:AI tooling and platformsMCP serversAWS Bedrock or similar frameworksExperience working in early-stage or exploratory technical initiativesPrior experience in financial services, fintech, or highly regulated environments","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":68.0000,"SalaryLow":54.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are seeking a Senior Software Engineer to join a high-impact engineering team within the Client Domain of the Integration Center of Excellence organization. This position requires a strong... hands-on engineer who can quickly operate at a senior level, take ownership of complex systems, and contribute meaningfully from day one.This role offers the opportunity to work with modern technologies, contribute to mission-critical services, and play an early role in emerging AI-driven initiatives across the team.Key ResponsibilitiesDesign, develop, and maintain scalable backend services using Java and Spring BootBuild and support APIs, with a strong emphasis on GraphQL, as the organization continues to wrap and modernize existing APIsDevelop and support distributed systems using Kafka / Confluent CloudEnsure services are observable and production-ready using tools such as DatadogImplement and maintain secure systems with strong understanding of authentication and authorizationContribute to API management and security using Azure API GatewayCollaborate closely with cross-functional teams to support:Digital identity and user registrationSystem synchronization and document services (insurance, brokerage, investment products, etc.)Client-related workflows and special handling use casesData hydration and integrations supporting banking and financial platformsParticipate in technical discussions, architectural decisions, and code reviewsSupport high-priority initiatives as needed and assist teammates when requiredExplore and propose innovative solutions leveraging AI and emerging technologiesTeam & Cultural FitCultural alignment is crucial for this team. The ideal candidate is:A true team player who collaborates well and builds strong relationshipsWilling to ask questions, challenge ideas respectfully, and provide support to teammatesComfortable stepping in to help during high-priority situationsNot overly selective about tasks; willing to ?pick up the pieces? when neededMotivated by ownership, accountability, and collective team successWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 27, 2026
Hartford, CT
|
Software Engineering
|
Contract
|
$60 - $75 (hourly estimate)
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A healthcare insurance provider is looking for a Senior Front End UI Developer to join their team remotely aligned to EST. This Senior Front End UI Developer is being brought in to support a major... strategic platform overhaul and consolidation initiative focused on grievances and appeals for a healthcare insurance organization. This role's primary tech stack will be Nextjs and React, and they will be responsible for designing and building modern, scalable user interfaces that translate complex business and regulatory requirements into intuitive, high-performing digital experiences. The ideal candidate will work closely with backend engineering teams to ensure seamless data integration, transform wireframes into fully operable UI components, and contribute to a microfrontend-based architecture deployed in a public cloud environment. Experience working within regulated healthcare environments and handling sensitive data is highly valued.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 26, 2026
Wilmington, DE
|
Database Administrator (DBA)
|
Contract
|
$27 - $34 (hourly estimate)
{"JobID":511315,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-75.53,"Longitude":39.73,"Distance":null},"State":"Delaware","Zip":"19805","ReferenceID":"KPD-8313f15b-0523-4e29-9962-d60540e4d2fd","PostedDate":"\/Date(1774524984000)\/","Description":"A global manufacturing company is seeking a strong Data Engineer to join their Innovation Excellence organization! This individual will work within a global team responsible for driving ongoing digital transformation initiatives focused around Machine Learning \u0026 AI that impact R\u0026D across global sites. This position sits remotely in India, is a year-long contract role with the possibility of extension and is an immediate need. Key Responsibilities: ? Lead the transformation of unstructured data sources into standard approved structured backends ? Design and maintain data pipelines (ETL/ELT) for batch and real-time processing. Implement data quality, validation, and monitoring systems. ? Optimize infrastructure for performance and cost-efficiency. Build and optimize data warehouses/lakes. ? Collaborate with Data Scientists and Data Analysts. ? Serve as a liaison with vendors, project managers, and R\u0026D scientists to develop and execute rollout strategies for smart laboratory operations, resolving data limitations as they arise. ? Identify siloed data sources and propose strategies to extract value through connectivity ? Develop and curate technical content for the Innovation Excellence digital network, facilitating knowledge sharing, training, and best practice dissemination across all DuPont locations. ? Support and develop data governance best practices for the multiple R\u0026D labs across the DuPont enterprise. . Ensure data security, and compliance. ? Guide the adoption of modern data platforms. Collaborate with cross-functional teams to design, implement, and maintain web applications using the newly structured dataWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"REMOTE Data Engineer (R\u0026D)? INTL India (a5a02785)","City":"Wilmington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 5+ years of hands-on experience with Data Engineering with experience working with unstructured data from multiple sources - Experience working with R\u0026D and/or LIMS data - Strong experience working within an Azure environment - deploying and managing industrial data solutions, including databases, web applications, etc. - Expertise in SQL databases, Excel and Python coding - Experience with Blob Storage and Databrick- Very strong communication skills and previous experience with requirements gathering and interfacing with business stakeholders in a global environment","Skills":"- Bachelor?s or Master?s degree in Computer Science, Engineering, Data Science, or related field- Working experience within R\u0026D, energy, chemical, or similar sectors- Web UI development skills and Power App, Power BI knowledge","Industry":"Database Administrator (DBA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":34.0000,"SalaryLow":27.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A global manufacturing company is seeking a strong Data Engineer to join their Innovation Excellence organization! This individual will work within a global team responsible for driving ongoing... digital transformation initiatives focused around Machine Learning & AI that impact R&D across global sites. This position sits remotely in India, is a year-long contract role with the possibility of extension and is an immediate need. Key Responsibilities: ? Lead the transformation of unstructured data sources into standard approved structured backends ? Design and maintain data pipelines (ETL/ELT) for batch and real-time processing. Implement data quality, validation, and monitoring systems. ? Optimize infrastructure for performance and cost-efficiency. Build and optimize data warehouses/lakes. ? Collaborate with Data Scientists and Data Analysts. ? Serve as a liaison with vendors, project managers, and R&D scientists to develop and execute rollout strategies for smart laboratory operations, resolving data limitations as they arise. ? Identify siloed data sources and propose strategies to extract value through connectivity ? Develop and curate technical content for the Innovation Excellence digital network, facilitating knowledge sharing, training, and best practice dissemination across all DuPont locations. ? Support and develop data governance best practices for the multiple R&D labs across the DuPont enterprise. . Ensure data security, and compliance. ? Guide the adoption of modern data platforms. Collaborate with cross-functional teams to design, implement, and maintain web applications using the newly structured dataWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 27, 2026
Hartford, CT
|
Software Engineering
|
Contract
|
$8 - $10 (hourly estimate)
{"JobID":511884,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-72.7015,"Longitude":41.7694,"Distance":null},"State":"Connecticut","Zip":"06105","ReferenceID":"HTD-8e59be30-06a5-493c-9f05-d185188217a0","PostedDate":"\/Date(1774612244000)\/","Description":"A healthcare insurance provider is looking for a Senior Front End UI Developer to join their team remotely. This Senior Front End UI Developer is being brought in to support a major strategic platform overhaul and consolidation initiative focused on grievances and appeals for a healthcare insurance organization. This role\u0027s primary tech stack will be Nextjs and React, and they will be responsible for designing and building modern, scalable user interfaces that translate complex business and regulatory requirements into intuitive, high-performing digital experiences. The ideal candidate will work closely with backend engineering teams to ensure seamless data integration, transform wireframes into fully operable UI components, and contribute to a microfrontend-based architecture deployed in a public cloud environment. Experience working within regulated healthcare environments and handling sensitive data is highly valued.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"INTL Remote Sr Front End UI Developer (React/Nextjs)","City":"Hartford","ExpirationDate":null,"PriorityOrder":0,"Requirements":"7+ years of experience as a Front End UI DeveloperStrong hands-on experience with React and Next.js in enterprise-scale applicationsProven ability to build and enhance UI screens with a focus on usability, performance, and accessibilityExperience integrating front-end applications with backend services and databases, ensuring accurate data presentationAbility to translate wireframes and design specifications into functional, production-ready user interfacesExperience working in any public cloud environment and building microfrontends","Skills":"Experience in healthcare or PII/PHI exposure","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":10.0000,"SalaryLow":8.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A healthcare insurance provider is looking for a Senior Front End UI Developer to join their team remotely. This Senior Front End UI Developer is being brought in to support a major strategic... platform overhaul and consolidation initiative focused on grievances and appeals for a healthcare insurance organization. This role's primary tech stack will be Nextjs and React, and they will be responsible for designing and building modern, scalable user interfaces that translate complex business and regulatory requirements into intuitive, high-performing digital experiences. The ideal candidate will work closely with backend engineering teams to ensure seamless data integration, transform wireframes into fully operable UI components, and contribute to a microfrontend-based architecture deployed in a public cloud environment. Experience working within regulated healthcare environments and handling sensitive data is highly valued.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Nov 11, 2025
Oak Brook, IL
|
Desktop Support
|
Contract-to-perm
|
$13 - $16 (hourly estimate)
{"JobID":466201,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-87.95,"Longitude":41.83,"Distance":null},"State":"Illinois","Zip":"60523","ReferenceID":"CHI-67b11e6d-4d2a-4c5e-89fe-0b12c51eb84a","PostedDate":"\/Date(1762896896000)\/","Description":"We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience working with a ticketing system, and excellent customer service skillsTwo Openings: Central Time 7AM-4PM Friday - Tuesday 11AM - 8PM Wed - SundayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Remote Tier 1 CSR (M-W 2-11p, Th-F 3-12a CT)","City":"Oak Brook","ExpirationDate":null,"PriorityOrder":0,"Requirements":"We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.Qualifications:?2+ years of experience in a Tier 1 IT Support or Technical Customer Service role.?Familiarity with basic troubleshooting techniques (e.g., password resets, browser settings, clearing cache/cookies).?Experience using a ticketing system (e.g., Zendesk, Freshdesk, ServiceNow).?Excellent customer service skills with a strong sense of empathy, patience, and professionalism.?Strong verbal and written communication skills, including polished phone etiquette.?Ability to work independently in a remote environment with a reliable internet connection.?Comfortable learning new systems and adapting to evolving processes.Key Responsibilities:?Provide first-level technical support via phone, email, and chat to educators, administrators, and students.?Troubleshoot common issues such as password resets, browser compatibility, cache/cookie clearing, and basic connectivity problems.?Accurately log and manage support tickets using a ticketing system, ensuring timely follow-up and resolution.?Communicate clearly and empathetically with users, maintaining a professional and courteous tone at all times.?Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.?Maintain up-to-date knowledge of system updates, product features, and support protocols.","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":16.0000,"SalaryLow":12.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are seeking an IT Support Specialist for our client in the education space. This individual will be trained on their proprietary systems, but must possess some technical knowledge, experience... working with a ticketing system, and excellent customer service skillsTwo Openings: Central Time 7AM-4PM Friday - Tuesday 11AM - 8PM Wed - SundayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 20, 2026
Tustin, CA
|
Claims/Denials
|
Contract-to-perm
|
$14 - $18 (hourly estimate)
{"JobID":509140,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-117.77,"Longitude":33.75,"Distance":null},"State":"California","Zip":"92782","ReferenceID":"DGH-9266dc7e-3c62-46ca-9304-828ff9e9c5ef","PostedDate":"\/Date(1774020178000)\/","Description":"An employer is looking for a remote Appeals \u0026 Grievances Coordinator who will be responsible for managing and resolving appeals and grievances related to dental insurance claims. This role requires strong analytical and communication skills, attention to detail, and the ability to work independently in a remote environment while collaborating with internal teams and external stakeholders.Key Responsibilities- Review, research, and process appeals and grievances in compliance with company policies and regulatory requirements.- Draft clear, professional written responses and documentation for appeals and grievances.- Utilize Microsoft Word, Excel, Adobe, and Outlook for reporting, documentation, and communication.Apply critical thinking to analyze complex cases and identify appropriate resolutions.- Communicate effectively with members, providers, and internal departments to gather necessary information.- Maintain accurate records and ensure timely follow-up on all cases.- Set up and manage remote workstation; troubleshoot and engage with IT support as needed.- Perform outbound calls to providers and members regarding claims.- Leverage patient/member services experience to ensure empathetic and effective communication.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Appeals \u0026 Grievances Coordinator","City":"Tustin","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- High School Diploma or GED required.- 2+ years of experience in insurance, dental insurance, or dental-related roles.- Strong writing and communication skills.Proficiency in Microsoft Word, Excel, Adobe, and Outlook.Ability to understand and use dental terminology.- Demonstrated research and problem-solving capabilities.- Ability to work independently and manage multiple priorities in a remote setting.- Understands state and federal requirements","Skills":"","Industry":"Claims/Denials","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":18.0000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
An employer is looking for a remote Appeals & Grievances Coordinator who will be responsible for managing and resolving appeals and grievances related to dental insurance claims. This role requires... strong analytical and communication skills, attention to detail, and the ability to work independently in a remote environment while collaborating with internal teams and external stakeholders.Key Responsibilities- Review, research, and process appeals and grievances in compliance with company policies and regulatory requirements.- Draft clear, professional written responses and documentation for appeals and grievances.- Utilize Microsoft Word, Excel, Adobe, and Outlook for reporting, documentation, and communication.Apply critical thinking to analyze complex cases and identify appropriate resolutions.- Communicate effectively with members, providers, and internal departments to gather necessary information.- Maintain accurate records and ensure timely follow-up on all cases.- Set up and manage remote workstation; troubleshoot and engage with IT support as needed.- Perform outbound calls to providers and members regarding claims.- Leverage patient/member services experience to ensure empathetic and effective communication.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 16, 2026
Menlo Park, CA
|
Help Desk
|
Contract
|
$32 - $40 (hourly estimate)
{"JobID":506892,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.17,"Longitude":37.45,"Distance":null},"State":"California","Zip":"94025","ReferenceID":"DGH-9a99d219-d629-42c2-96ed-288470f9290c","PostedDate":"\/Date(1773673516000)\/","Description":"Insight Global is seeking Remote Helpline Specialists to assist participants in user research studies with hardware troubleshooting. This team addressing research participant inquiries via email or phone, troubleshooting issues, and ensuring compliance with research protocols for consumer electronic devices.Logistics: Schedule: Mon ? Friday Shifts: 8 hour shifts between 7:30am ? 11pm EST *options to work weekends tooProject duration: March ? Sept *with possible extensions Key Responsibilities: ? Respond to participant questions and concerns promptly via email and phone, providing clear and accurate guidance. ? Troubleshoot technical issues participants may encounter with research tools or platforms. ? Follow up with participants to ensure adherence to study protocols and timelines. ? Document interactions with participants and escalate complex issues to the research team as needed. ? Maintain a professional and supportive tone, fostering a positive experience for all participants. ? Collaborate with User Researchers to refine communication strategies and troubleshoot recurring issues.?Work within Zendesk to close out tickets in a timely manner to not delay the research studyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"User Research Helpline Specialist","City":"Menlo Park","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Prior experience in user research studies in some capacity ? Customer service, technical support, or participant engagement in research studies. ? Experience assisting users via chat, email or phone ? Remote work experience ? Must be comfortable in a remote environment talking to participants on the phone? Ability to manage multiple inquiries simultaneously while maintaining attention to detail. ? Experience using Excel, Microsoft Teams and Zoom","Skills":"Zendesk or other ticketing system experience","Industry":"Help Desk","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":40.0000,"SalaryLow":32.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking Remote Helpline Specialists to assist participants in user research studies with hardware troubleshooting. This team addressing research participant inquiries via email or... phone, troubleshooting issues, and ensuring compliance with research protocols for consumer electronic devices.Logistics: Schedule: Mon ? Friday Shifts: 8 hour shifts between 7:30am ? 11pm EST *options to work weekends tooProject duration: March ? Sept *with possible extensions Key Responsibilities: ? Respond to participant questions and concerns promptly via email and phone, providing clear and accurate guidance. ? Troubleshoot technical issues participants may encounter with research tools or platforms. ? Follow up with participants to ensure adherence to study protocols and timelines. ? Document interactions with participants and escalate complex issues to the research team as needed. ? Maintain a professional and supportive tone, fostering a positive experience for all participants. ? Collaborate with User Researchers to refine communication strategies and troubleshoot recurring issues.?Work within Zendesk to close out tickets in a timely manner to not delay the research studyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.