Job Search Results for Customer Service

Data Engineer - EDW Refactor 1 & 2 - Offshore

Compensation:15 to 25 LPA - Exact compensation may vary based on several factors, including skills, experience, and education.A Fortune 100 retail client of Insight Global is looking to hire elite... More Data Engineers to join their Enterprise Data Warehouse Team. This team is responsible for supporting and providing all 12 company business units with the data they need to optimize their BUs and increase efficiency/profitability. This company has a centralized data organization and is Google's largest customer. There are over 200 people that report to this director, and his teams are responsible for working with over 170 petabytes of data within BigQuery. This Data Engineer will be responsible for legacy redesigns, net new projects within all 12 business units, and will be using cutting-edge technology for all of it. The ideal candidate for this role can vary in years of experience but must be able to think systemically about computer science instead of just being able to code. For example, there are a hundred ways to cut code, but these candidates must understand what the trade-offs are of doing it each way and be able to explain why they would decide which way they chose to cut it. We are looking for someone with a growth mindset who is able to reflect on their prior work and think of what they would do differently next time to improve it. The overarching goal of this team is not just build a data set, but to build one that is robust using processes and techniques that will allow to work just as well on day 100 as it would on day 1.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technology Implementation Specialist- POS

? Lead hands-on deployments and decommissioning of POS and hospitality technology solutions across 40+ schools within the west coast region (California, Nevada, Arizona) ? Provide technical support... More for POS systems, including installation, configuration, troubleshooting, and staff training.? Act as the escalation point for advanced technical issues during deployments (2nd/3rd level), collaborating with support teams and vendors to resolve complex challenges.? Guide customers through transitions to new POS platforms, including data management, integration, and platform optimization.? Manage multiple concurrent projects, prioritizing tasks and ensuring timely delivery and customer satisfaction.? Communicate status updates proactively to regional leadership and stakeholders, flagging potential issues before they impact operations? Train local technical leads and field staff on process improvements, deployment standards, and support procedures? Maintain documentation for implementation plans, network diagrams, and project progressProvide post-sales support and ongoing customer service, achieving high satisfaction rates.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

DevOps Engineer

This position is for our large Saas cloud client. We are looking for a Cloud Operations / DevOps Engineer to support and maintain SAP Analytics Cloud (SAC) in AWS. This role sits within the... More operations team and is critical to ensuring high availability, reliability, and performance of the platform for a global customer base. The primary focus is uptime?making sure customers can consistently access SAC and run analytics without disruption.- Act as part of the operations team responsible for day-to-day platform health and performance- Ensure the environment is always ready and accessible, minimizing downtime and service interruptions for global customers- Manage infrastructure using Terraform for infrastructure as code- Automate configuration and operational tasks using Ansible- Utilize CLI-based tools to manage systems, deployments, and troubleshooting- Support and maintain CI/CD pipelines using Jenkins- Execute and manage OneTouch (automated) deployments through Jenkins- Operate and maintain cloud resources in AWS- Support a customer base of ~200 enterprise customers, ensuring platform reliability at scaleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Cloud Project Manager

?Manage the stand-up and implementation ?lift n shift? of clients baseCAMP CLOUD, current state of planning/scoping, to product launch w/ related services and internal processes.?Using Aha! for... More stakeholder visibility, develop project, milestones w/ timelines, internal and external bc CLOUD documentation for project/product handoff.oAssign project tasks w/ related deadlines and manage project backlog as needed to achieve project goalsoProject completed after knowledge transfer (w/ doc. & process flow) to Customer Care.?Assess the existing IT infrastructure, business infrastructure, including customers products and related applications for cloud readiness and development, in order to prepare internal and external documentation for baseCAMP CLOUD.oAdhere to cybersecurity framework NIST CSF 2.0 for customers baseCAMP CLOUD ?Identify, scope and documents differences in b/t ISO 27001 and NIST CSF 2.0?Set ISO 27001compliance project targets?Collaborate with customers development team, Finance, IT operations(?MSP) and customer stakeholders to define project requirements, service selection and ensure alignment with business objectives.?Author and assemble procedures, required documentation and information collection/use of, but not limited, library?s cybersecurity posture, IT requirements, required configuration information and potential obligations (SLAs,SLOs).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Outside Sales Representative (California)

An employer is seeking for a Outside Sales Representative for a 6-month contract-to-hire position. The role includes both base salary and commission in the compensation package. The company... More specializes in providing fiber internet services to residential and small business customers. The primary work schedule is Tuesday through Saturday. Territories are assigned, but the focus is primarily in California. The role involves driving new revenue for the Company by actively prospecting and engaging in sales activities. As part of customer acquisition, the role requires reaching out to potential residential customers through door-to-door contact. Ensuring a positive customer experience is crucial, and the representative should have a deep understanding of client's services to effectively sell them. Collaboration with marketing, business development, and operational teams ensures alignment with campaigns and market expansion. Tracking sales activity, participating in sales strategies, and completing administrative tasks related to products sold are also key responsibilities. The pay range is $24-26 an hour with up to $3K+ in monthly commission. Overall, this role contributes to the Company's growth and success.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Software Platform Engineer (Python, DevOps, CI/CD)

Job Description: Insight Global is seeking a Platform Engineer to support a high-impact enterprise AI enablement initiative. This individual will join a fast-moving team responsible for building and... More maintaining internal tools, backend services, and deployment pipelines that support the rollout of Gemini Enterprise as a SaaS-like offering. The ideal candidate is a self-starter who can take initiative, wear multiple hats, and thrive in an environment where processes are still being solidified. This role blends backend engineering, infrastructure, tooling, and user support, making it perfect for someone with an SRE mindset who enjoys building practical solutions that teams rely on every day. Day to Day:? Build, enhance, and support custom backend applications used internally? Support tools enabling the rollout and administration of Gemini Enterprise? Write and maintain CI/CD pipelines, including creating pipelines from scratch? Migrate applications and infrastructure into new GCP environments? Respond to internal users and support requests, especially in the mornings? Iterate on application features, fix bugs, and improve stability in the afternoons? Collaborate with a newly formed PM organization and gradually adopt Jira processesBalance meetings with hands-on development workCompensation:$55/hr to $65/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one ofemployment, including options for medical, dental, and vision insurance. Eligibility to enroll inthe 401(k) retirement plan begins after 90 days of employment. Additionally, employees in thisrole will have access to paid sick leave and other paid time off benefits as required under theapplicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

OCM Specialist

Supporting OCM at a client who is migrating from M365 to GWP.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work... More every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Support Analyst

We are looking for two strong Technical Support Analyst to join a Service Desk team - one shift will be 9-6PM CST and another 10-7PM CST. This role supports a globally recognized, full-service law... More firm known for handling high-stakes litigation, complex transactions, regulatory matters, and cross-border disputes for leading companies and financial institutions. With a strong footprint across major U.S. legal markets and key international hubs in Europe and South America, the firm operates at the intersection of law, business, and global commerce. Its practices are consistently top-ranked by Chambers, The Legal 500, Benchmark Litigation, and Lawdragon, with attorneys frequently recognized among the leading litigators and dealmakers worldwide?making it an ideal environment for professionals who want exposure to sophisticated matters, elite legal talent, and work that truly moves the needle.This role can sit remotely near Chicago, IL, New York, NY, Washington, DC, Los Angeles, CA, San Francisco, CA, Silicon Valley (Redwood City), CA, Dallas, TX, Houston, TX, Miami, FL, and Charlotte, NC. The role will be mostly remote, with the occasional in office meeting. The shifts will be Monday - Fridays. The role will provide technical support and service with a high degree of customer service, technical expertise, and primary understanding of the law firm environment and associated applications. Ensure customer satisfaction with services rendered.Key ResponsibilitiesServe as the first point of contact for Information Services support via MS Teams telephony and email, delivering a high-quality customer experience.Troubleshoot and resolve hardware and software issues across Microsoft 365, remote connectivity, networking, security, mobile devices (Intune), iManage, Adobe, and related applications.Use advanced troubleshooting techniques, including remote access, to diagnose issues, identify root causes, and implement effective solutions.Communicate clearly and professionally with both technical and non-technical users; provide timely updates and thorough documentation.Achieve service targets, including 85% first-contact resolution (FCR).Manage and resolve assigned tickets within the incident tracking system, ensuring accurate records and knowledge documentation.Identify recurring issues and trends; proactively recommend improvements or training opportunities.Participate in team training, knowledge sharing, project work, and provide backup support as needed.Support new technology rollouts by assisting and training end users.Compensation:$18-20/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Oracle Cloud Architect

Day to Day:Insight Global is looking to hire an Oracle Cloud Architect to support one of our customers. This individual will lead the design and build out of Oracle Cloud solutions for the Department... More of Homeland Security and work closely with engineering teams to implement them. The ideal candidate brings deep Oracle Cloud Infrastructure (OCI) experience, strong architectural expertise, and the ability to stay hands on alongside engineers.Key Responsibilities:?Lead the architecture, design, implementation, and long-term evolution of Oracle-based data platforms in an enterprise environment?Serve as the senior technical authority for Oracle database solutions, including platform strategy, modernization approaches, integration patterns, and engineering best practices?Design scalable, secure, and resilient Oracle architectures that support mission- and business-critical applications?Provide hands-on technical leadership across database engineering, performance tuning, automation, migrations, and operational support?Support integration of Oracle platforms with enterprise systems, analytics environments, cloud services, and application ecosystems?Advise stakeholders on data architecture decisions, modernization roadmaps, and technology tradeoffs?Develop and document reference architectures, standards, playbooks, and implementation guidance?Mentor and support technical teams through design reviews, troubleshooting, and engineering execution?Support customer use cases involving Oracle database engineering, migration, optimization, and platform transformationCompensation: $80.00/hr to $90.00/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Nuclear RELAP Safety Engineer

Job Description:Insight Global is hiring a full-time, long-term remote contract role as NON-LOCA & LOCA RELAP to to simulate reactor system behavior during postulated accidents for the existing fleet... More of commercial nuclear sites. As an Experienced RELAP Safety Engineer, you will be part of the proven team in the Fuel Business Unit. Your work will include: Performing new or revising existing postulated accident analyses using a Framatome version of RELAP5Evaluating and documenting the impact of plant and core design changes on existing Safety Analyses Contributing to methods development activities in support of new fuel products, customer requirements, or changes in the licensing regulations Contributing to the development of automation and software tools to improve operating efficiency or software capabilities Working with multi-disciplinary teams to ensure successful customer deliveryThe Pay Range for this role is $60/hr to $100/hr depending on relevant experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less