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Insight Global is seeking a Senior Document Controller to join the team for a company in the offshore energy industry. The Senior Document Controller oversees the daily processing of engineering and... More supplier documentation?including creation, release, transmittal, and revision?in alignment with Department Work Instructions and contractual obligations. Acting as a subject matter expert, this role manages integrated applications and workflows for document approval, control, and storage, ensuring compliance with client requirements and internal standards. Responsibilities include creating document placeholders per standard numbering procedures, performing quality checks, maintaining the Master Document Register and Document Distribution Matrix, and transmitting documentation via company and project-specific systems. The role also handles inbound client and supplier documentation, updates metadata across platforms, resolves document control issues independently, and communicates requirements to third parties. Additional duties may include mentoring junior staff, coordinating coverage during absences, and supporting special projects such as system testing and corporate training initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The purpose of this position is to provide strategic leadership and oversight of client-facing IT support functions, ensuring high-quality, consistent service delivery aligned with organizational... More goals. The Client Experience Manager will drive the adoption of best practices, emerging technologies, and AI-enabled solutions to improve client-facing service quality, operational efficiency, and user satisfaction. This position works under general supervision and exercises independent judgment in developing methods and approaches to service delivery. ESSENTIAL FUNCTIONS: The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.?Champions the transformation of the County?s IT support functions by leveraging automation, AI-powered solutions, and modern service management platforms to improve efficiency, responsiveness, and user experience.?Evaluates and continuously improves IT service management processes (e.g., incident, request, knowledge, and problem management) using industry frameworks such as ITIL, and drives adoption of service excellence models tailored to evolving business needs.?Defines and enforces SLAs, KPIs, and operational metrics across all support functions. Regularly analyzes and reports performance data to leadership, using insights to guide improvements in service quality, responsiveness, and team accountability.?Establishes client-focused service delivery practices by engaging departments, capturing feedback, and proactively aligning support services with County business priorities. Leads initiatives to simplify client interfaces, streamline intake channels, and enhance self-service adoption.?Provides strategic direction and mentorship to a diverse technical support team, ensuring continuous training, professional development, and alignment with emerging technologies and support trends. Models a culture of collaboration, inclusion, and technical excellence.?Coordinates planning and deployment of new or upgraded service management tools, ensuring adequate training, documentation, and change readiness across the support organization.?Develops staffing models, shift schedules, and resourcing plans that support 24/7 availability expectations, while balancing workloads across support tiers and functional areas to ensure service continuity.?Ensures compliance with internal policies, data protection standards, and County governance protocols. Recommends and enforces operational procedures that promote consistency, reliability, and risk mitigation across all end-user support services.?Partners with IT leadership, project managers, cybersecurity, and application teams to ensure seamless delivery of IT services that align with broader technology modernization efforts and strategic objectives.?Performs related work as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

ResponsibilitiesLead the design, implementation, and management of the organization?s IT infrastructure, including servers, networks, and storage systems.Ensure the stability, security, and... More scalability of IT systems to support business operations and growth.Monitor system performance, conduct regular audits, and implement solutions to optimize efficiency and reliability.Lead and participate in complex IT projects, including system upgrades, migrations, and new implementations.Configure and maintain advanced network equipment, including firewalls, switches, routers, and wireless access points.Manage data backup and disaster recovery solutions to ensure data integrity and availability.Develop and implement IT policies and procedures, including those for security, disaster recovery, and service provision.Provide advanced technical support and troubleshooting for complex IT issues, serving as an escalation point for other IT staff.Mentor and train junior IT team members, providing guidance and support for their professional development.Collaborate with other IT professionals and departments to design and implement IT solutions that meet business requirements.Maintain and update IT documentation, including system configurations, network diagrams, and operational procedures.Stay current with the latest technology trends and recommend improvements to enhance the IT infrastructure.Ensure compliance with relevant IT standards and regulations such as NIST, HIPAA, HiTrust, SOC2, and SOX.Manage vendor relationships and negotiate contracts and service agreements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to day:Our client is looking for an IT Business Analysis Manager to manage a team of 6 Business Analysts within the Digital Strategy and Services team. This is a hybrid remote/in office position,... More coming to the office in Chicago, IL 2 days a week. The day to day of the IT Business Analysis Manager will manage business analysts to ensure optimal performance and adherence to business and functional requirements governance and best practices. This person will work with IT leadership and business analysts to develop, apply business and functional requirements governance and best practices, and deliver technology solutions to support business objectives. This role will engage project stakeholders while ensuring the requirements are clearly identified and documented to keep the project on track for completion. The perfect candidate will have expert level experience in all business analysis capabilities to be able to mentor, motivate, train, and implement core processes/practices to the BA team. Responsibilities: Business/Functional Governance Management *Define and manage business and functional requirements governance and best practices by partnering with IT leadership and IT business analysts. *Recognize and identify potential areas where existing business and functional requirements policies and procedures require change to lead collaboration with peers to establish and improve standard business and functional requirements practices. *Resolve issues and mitigate risks associated with gathering of business and functional requirements. *Establish and maintain ongoing collaborative meetings refining governance in response to business/technology opportunities or changes. *Lead Center of Excellence for the creation and publishing of consistency, standardized templates, and artifacts for our business analyst practice.Staff Management *Manage business analyst personnel while optimizing allocation-based skills, experience and/or interest when possible. *Identify opportunities and execute a plan to facilitate knowledge transfer within the team and successfully cross train resources whenever possible. *Evaluate project and staff performance to make recommendations for staff development. Execute performance management for the business analyst team, including setting goals and objectives.Internal Collaboration *Collaborate with business and technology partners. *Direct and drive successful business relationships with key internal partners and significant external partners. *Own key client relationships with a focus on exemplary customer service and service delivery. User Acceptance Testing *Define and lead creation of user acceptance test cases for strategic projects as required. *Transform business and functional requirements into traceability matrix to develop comprehensive user acceptance test cases. *Facilitate user acceptance testing training with key business stakeholders as required. *Analyze and validate user acceptance test plans do not replicate unit, system and/or regression testing. *Provide standard processes and tools for collecting user acceptance feedback which can be effectively leveraged by project managers, software engineers and other project stakeholders as required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As a Consulting Engineer at ProArch, you?ll work directly with clients to design, implement, and support IT/OT environments. Your days will involve assessing business needs, performing technical... More assessments, and translating requirements into tailored technology solutions. You?ll configure and manage enterprise infrastructure across Microsoft, VMware, Azure, networking, storage, and security platforms. Client interaction will be a big part of the role ? meeting with stakeholders, gathering requirements, presenting recommendations, and troubleshooting issues both remotely and onsite. You?ll collaborate with senior consultants and other engineers to deliver secure, scalable, and resilient IT/OT solutions, while also traveling to client sites as needed. Rate depends on experience, anywhere from $40-60, depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Reporting to the Technical Services Manager, this position is responsible for designing, supporting, managing and maintaining all aspects of the network infrastructure. This includes LAN/WAN,... More wireless technologies, network security, VoIP, and datacenter switching. The Network Architect engages in architecture definition, planning, technology direction, project management as well as mentoring of network engineers. This position works closely with clients, vendors, carriers and other technical and non-technical staff to analyze business and technical requirements and develop options, recommendations and associated cost benefits, while providing engineering design for implementations. This position will research, evaluate and recommend new tools and technologies for data, video and voice networks. Assess emerging technologies and make recommendations to information technology management. Oversee, certify and assist in implementation and support of the enterprise wide network.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global?s is looking for a Tier 2 Desktop Support Analyst to join their team in Scottsdale, AZ. This primary responsibility of the candidate will be taking phone calls from a phone... More queue, answering chats, working the unassigned queue and being the desktop support point of contact for the 300+ onsite end users. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key Responsibilities: The automotive claims adjuster handles inbound calls from dealerships and mechanics, reviewing and deciding on warranty claims. They manage up to 40-60 calls per day. Automotive... More experience is essential to ensure mechanics adhere to proper procedures.Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests. Actively listen to callers? questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related recordsCollaborate with leaders and other claim analysts to consistently uphold the company?s reputation for honesty, fairness, and excellence in all interactions.Pay Rate $25-$33 Based on ExperienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Sr. Developer is responsible for the design, documentation, development, modification, testing, deployment, and support for new or existing IT application software. Agile environment ?Accurately... More represent customer requirements, i.e., gather and interpret relevant data and information, using excellent listening, interpersonal, written, and oral communication skills. ?Write and maintain advanced scripts using Java, JavaScript. XQuery, Python, HTML, SQL or any other scripting languages approved by the Government. ?Analyze functional business applications and design specifications for functional areas and develop block diagrams and logic flow charts. ?Translate detailed designs into computer software. ?Test, fix, and refine the computer software to produce the required product. ?Enhance software to reduce operating time or improve efficiency. ?Provide technical direction to programmers to ensure program deadlines are met. ?Assist Applications Engineer and Applications Programmer to interpret software requirements, design specifications to code, integrate, and test software components. ?Develop advanced system specifications. ?Participate in the design of software tools and subsystems to support reuse and domain analysis. ?Assist Applications Engineer and Applications Programmer to interpret software requirements, design specifications to code, integrate, and test software components.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global?s client is looking for a Scrum Master to come support one of their digital product teams. They are looking for a Senior Scrum Master who can take initiative and is comfortable... More talking to leadership. They need to be able to facilitate workshops, coach teams on Agile practices, and work directly with the business to solve problems. The Scrum Master should be able to enable cross-collaboration, provide transparency, focus on execution excellence, and address risks in delivery. The team they will be supporting is working on digital and AI solutions in areas like operations, manufacturing, growth and commercial. The focus is on transforming existing workflows into digital or AI-driven solutions?Collaborate with business stakeholders to understand their context, challenges, and goals.?Select and implement agile practices to fit specific team and business contexts.?Facilitate Agile ceremonies and routines for teams and PODs, ensuring adherence to agile principles (eg. Scrum, kanban, other frameworks).?Lead/Facilitate workshops, co-creation sessions to foster collaboration where necessary, to ensure effective collaboration between the Team, Product Owner, and Stakeholders.?Support the Team in creating overall transparency on the status of their work, ensuring appropriate information sharing and collaboration.?Establish and track metrics to measure team performance, identify areas for improvement, use data to identify bottlenecks and drive iterative improvement ?Remove impediments to allow the Team to continuously deliver value.?Identify areas for improvement and propose changes to increase efficiency, quality, and customer satisfaction in agile PODs and non-agile portions of the company.?Help the team create a culture of collaboration, focus, and continuous improvement, while keeping a sustainable pace.?Act as a change agent in the organization, coaching, teaching, or facilitating as required to help the organization improve its overall business agility and culture.?Mentor and develop POs and new Scrum Practitioners, ensuring the Agile community is following best practice.?Be able to train others in agile practices (POs, devs, team members, leaders).?Track and continuously improve agile maturity of PODs, encouraging innovative ideas to address wider business challenges.?Stay up to date with industry trends, best practices, and new Agile techniques, applying this knowledge to improve team performance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less