Job Search Results for call center

Network Engineer II

A bank client supported by a Value Added Reseller is seeking a Tier 2 Network Engineer to support a large-scale, enterprise financial services environment. This role focuses on troubleshooting,... More maintaining, and supporting complex network infrastructures while partnering with Tier 1 support, Tier 3 engineers, and client stakeholders. The ideal candidate brings strong hands-on networking experience, excellent documentation skills, and comfort operating in a regulated, high-availability environment.Key ResponsibilitiesProvide Tier 2 operational support for enterprise network environments, including troubleshooting and incident resolution.Support LAN/WAN, routing and switching, and wireless infrastructure in a large-scale production environment.Troubleshoot network issues across technologies such as:Routers, switches, firewalls, and load balancersVPNs (site-to-site and remote access)Network segmentation and access controlPartner with Tier 1 teams to escalate and resolve complex incidents; collaborate with Tier 3 on root cause analysis.Perform network monitoring, event analysis, and performance optimization.Execute approved change management activities following ITIL and client change-control processes.Support enterprise network tools (e.g., monitoring, ticketing, configuration management).Maintain accurate network documentation, diagrams, and incident notes.Participate in on-call rotations or after-hours support as required.Ensure adherence to security, compliance, and regulatory standards common to financial institutions.This is a direct hire role offering 100-125k/year.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Infrastructure Engineer

The Infrastructure Engineer is responsible for designing, implementing, maintaining, and optimizing enterprise infrastructure platforms with a strong focus on compute, storage, virtualization, and... More infrastructure architecture. This role works across on premises and hybrid environments and collaborates closely with networking, security, and application teams to deliver reliable, scalable, and secure infrastructure solutions.Key ResponsibilitiesCompute, Storage & Virtualization?Manage and maintain Windows Server environments (Active Directory, DNS, DHCP, Group Policy, DFS, PKI)?Design, deploy and support virtualization platforms such as VMware and Hyper-V, including provisioning, configuration, and troubleshooting?Administer HPE GreenLake infrastructure including Nimble Storage Arrays?Perform system hardening, audits, and vulnerability remediation?Support lifecycle management (firmware, OS upgrades, patching, decommissioning) ?Manage disaster recovery processes, backups, and restores?Monitor and maintain the health of on-premises and cloud infrastructure using tools like PRTG and Azure Monitor, proactively analyzing alerts and performance data to ensure system stability, availability, and optimal service deliveryInfrastructure Design & Architecture?Participate in the design and architecture of infrastructure solutions, including:oNew data center builds or expansionsoPlatform refreshesoHigh-availability and DR designs?Develop and maintain architecture diagrams, standards, and design documentation.?Ensure designs align with security, resiliency, and operations best practices. Cloud Platforms (Azure & AWS)?Build, configure, and troubleshoot Azure and AWS core infrastructure, including virtual machines/EC2 instances, Azure Virtual Desktop, networking components, and cloud storage resources?Manage application and data platform services across Azure and AWS, including SSO and Entra ID Enterprise Applications, App Services, Container Apps, Azure AI Foundry, Databricks, and PostgreSQL, ensuring secure integration with Key Vault and multi-cloud storage solutions (Azure Blob, Azure Files, Amazon S3, EFS, EBS)?Support disaster recovery and high-availability strategies, ensuring resilience, scalability, and continuity across cloud workloadsMicrosoft 365 & Endpoint Management?Administer Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID)?Support the management of Microsoft Intune for device enrollment, compliance, and security baselines across Windows, macOS, iOS, and Android?Support Autopilot provisioning and modern device lifecycle managementAdditional Technologies?Nasuni file storage platform?SQL Server?Kiteworks secure file transfer platform?Monitoring tools such as PRTG and Azure MonitorOperational Excellence & Leadership?Collaborate with external vendors and service providers to evaluate, implement, and integrate new technologies and enterprise solutions?Support the Infrastructure Team?s Senior Architect by contributing technical insights, validating designs, and assisting with the integration of new systems and processes?Demonstrate end-to-end ownership of services, from design and implementation through operations and optimization?Develop documentation, standards, runbooks, and architectural diagrams?Participate in or lead on-call rotation for critical issuesPay rate: 60-70/hr. with a 130-180k annual salary upon conversionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Senior Business Analyst

The Senior Business Analyst (SBA) will play a key role in realizing strategic initiatives by optimizing workflows, partnering with customers at all levels of the organization, and collaborating with... More technical resources to develop tools and methods that improve the intake process. The SBA must possess excellent communication skills, a proven record of delivering meaningful results, and the ability to work in an Agile environment. Furthermore, the SBA should be familiar with the data systems commonly used by Child Protective Services.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Vendor Onboarding Specialist

Insight Global is seeking a Vendor Onboarding Specialist within its Facilities Hub team, which supports clients with geographically dispersed portfolios. This role centers on vendor sourcing,... More outreach, and onboarding, while also assisting with contract compliance and administrative coordination. Ideal candidates are detail-oriented, self-motivated, and comfortable with phone communication and online tools, thriving in a fast-paced, high-volume environment.Primary duties? High-volume outbound calling to vendors? Persuading vendors to join our program? Following up to collect required documents (insurance, compliance, etc.)? Handing off completed vendor packages to internal teams*Not a sourcing or administrative HR role ? this is a sales-style outreach and onboarding role with compliance follow-through.Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Vendor Onboarding Specialist

Insight Global is seeking a Vendor Onboarding Specialist within its Facilities Hub team, which supports clients with geographically dispersed portfolios. This role centers on vendor sourcing,... More outreach, and onboarding, while also assisting with contract compliance and administrative coordination. Ideal candidates are detail-oriented, self-motivated, and comfortable with phone communication and online tools, thriving in a fast-paced, high-volume environment.Primary duties? High-volume outbound calling to vendors? Persuading vendors to join our program? Following up to collect required documents (insurance, compliance, etc.)? Handing off completed vendor packages to internal teams*Not a sourcing or administrative HR role ? this is a sales-style outreach and onboarding role with compliance follow-through.Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Engineer

Overview:Insight Global is seeking a hands-on AI Engineer to design, build, and deploy AI/ML solutions using LLMs, generative AI, and modern ML frameworks. This role focuses on developing... More production-ready models, RAG pipelines, and automation that improve business operations.Responsibilities:? Design and develop Generative AI and LLM-based models for text, audio, and chatbot use cases.? Build RAG pipelines using vector databases, embeddings, chunking, indexing, and retrieval optimization.? Develop and maintain Python code integrated with frameworks like LangChain/LangSmith, Snowflake Cortex, OpenAI, Azure AI Studio, and more.? Create high-level and detailed AI/ML solution designs including algorithm selection, infrastructure planning, and data sourcing.? Preprocess and curate training data; run experiments, fine-tune models, and evaluate performance.? Deploy AI models to production and ensure reliability, scalability, and monitoring.? Work cross-functionally to identify high-value AI opportunities across the business.? Participate in code reviews, mentor junior engineers, and drive coding best practices.? Maintain security, privacy, and compliance when handling sensitive data.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less