Job Search Results for helpdesk

We are seeking an energetic, customer-focused IT Support Technician to join a client of clients in Baton Rouge. In this role, you will be the first point of contact for technical support requests,... More assisting employees both onsite and remotely. You?ll work alongside our Desktop Support and Systems Administration teams, gaining hands-on experience with Microsoft 365, Active Directory, Azure/Entra, and a variety of hardware and software tools.Responsibilities include:- Provide first-level support for account access, password resets, email, and basic networking issues - Diagnose and resolve technical problems involving computer hardware, peripherals, and software - Deploy, configure, and support Windows and macOS operating systems and applications on desktop and mobile platforms - Maintain asset inventory and ensure equipment is properly tracked - Document issues, resolutions, and best practices in our ticketing system (FreshService) - Escalate complex issues to Tier 2/Tier 3 support when needed - Follow IT security, privacy, and compliance policies to safeguard systems and data - Assist with onboarding and offboarding tasks, including workstation setup and account provisioning Expected pay: $29-$36/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Desktop Support Technician to work ON-SITE for a large healthcare company in Orange, CA. The Desktop Support Technician is responsible for maintaining computer... More equipment and providing support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software and install routine updates to system software. This technician will also be relied on for various projects ranging from go-live and deployment support, to windows upgrade support. This individual may be needed for the support of the client's new clinics throughout OC / LA / IE.1. Work Environment - Functional Demands Work Environment - Functional DemandsLight - Moderate energy level Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher).2. Physical Activity Requirements Physical RequirementsOptionsBendingOccasionalCarry ObjectsOccasionalClimbingOccasionalKeyboard use/repetitive motionFrequentPinching/fine motor activitiesOccasionalPush/PullOccasionalReaching forwardOccasionalReaching overheadOccasionalSittingOccasionalSquat/kneel/crawl (Squad & Knee)OccasionalStandingOccasionalTalk or hearContinuousTaste or smellNot ApplicableTwistingOccasionalWalkingOccasionalWrist position deviationNot Applicable3. Physical Activity Lifting Physical LiftingPhysical Lifting PoundsLifting (Floor to waist level) - Occasional 0-35%From 11-25 PoundsLifting (Waist level and above) - Occasional 0-35%From 11-25 PoundsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is responsible for providing technical and operational support to Signify Healths Clinician Network (Providers) and Signify Healths employee groups. Our clinician network includes... More healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our Signify Health mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal Signify Health employees.This role requires a customer-first mindset when interacting with all end users.This role will report to Service Desk SupervisorWhat will you do? Day to day technical and application support for external clinician network and internal Signify Health employees Customer engagement via ticketing system, inbound and outbound, and email channels Resolve Apple iPad, iOS, and Signify application support for Clinicians. Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams) Escalate and manage tickets transferred to other departments Keep customers/end users and ticket documentation up to date Collaborate on ad hoc projects Ability to work occasional overtime, weekend, and holidaysWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

seeks a Director of User Experience in IT to lead the firm?s end-user service delivery strategy and champion the attorney technology experience across all offices. This leader is the visible face of... More technology to attorneys and firm leadership, an ardent advocate for a seamless modernized experience, and a direct trusted partner to the CIO contributing to overall IT strategy and its alignment to firm goals.Targeting $180-250K salaryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Mgr, IT Customer Support Svcs Under the general direction of the IT CTO, the Customer Support Services Manager provides the Information Management division with operational management & oversight for... More assigned services relevant to Software and hardware associated with end user devices and all services and functions of the End User Services (EUS) staff. As such he/she is responsible for service delivery, program management and directing all technical repair and replacement for all appropriate end user devices. He/she manages all continuous services Programs, Initiatives, Projects and Daily Activities. They provide leadership, both technical and managerial, to staff and establish & manage adherence to standards for systems workstation image(s) development and maintenance of relevant EUS devices. He/she maintains adherence to HIPPA compliance and security requirements and manages all daily activities as well as projects within this assigned area of responsibility. Direct Staff management duties include: 1) Hiring & termination of direct reports. 2) Administration, discipline, evaluation, promotion, salary adjustment, time card management and time off requests. 3) Definition of performance expectations & provisions consistent feedback on an ongoing basis 4) Makes recommendations for career planning, succession planning & development 5) Resolution of interpersonal conflicts between employees & their peers or clientsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

-Serve as the primary point of contact for escalated technical issues. -Serve as the primary point of contact for the federal client for all OSC issues. -Ensure all requests are logged, prioritized,... More and resolved within the SLA. -Assist with complex technical troubleshooting and resolution. -Ensure high-quality support and timely responses to user requests. -Develop strategies for improving your OSC performance and customer satisfaction. -Communicate effectively with end users regarding their technical issues and resolution steps. -Track and report on team performance metrics (e.g., response time, resolution time, ticket volume). -Maintain and manage the OSC tools, software, and ticketing systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less