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Jul 10, 2023

New York, NY

|

Project Manager

|

Contract,Perm Possible

|

$58 - $88 (hourly estimate)

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Insight Global is looking for a Project Manager to join one of our largest financial clients. This role will focus on making the real time voice infrastructure reliable and agile for thousands of... users. This person will be joining the Real Time Communications group within the Employee Experience organization. This team is known as the Operational Excellence team. The team combines software and systems administration skills to build and operate a global collaboration infrastructure. They collaborate with the Engineering teams to establish, maintain, and improve delivery of voice services in adherence to the Banks standards and practices. They are looking for creative high energy engineers and technologists to help develop complex mission critical designs in a very fast past, constantly changing environment. You will be accountable for inventory service management processes, create methodology to drive adoption and ongoing use of a new service offering, design service management improvement plans and execute tasks to improve services and reduce issues.

Nov 27, 2023

Phoenix, AZ

|

Project Manager

|

Contract-to-perm

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Insight Global is looking for a Property Manager to support our client in the Phoenix, AZ area. This person will be responsible for managing an office and medical portfolio on behalf of our client.... The Property Manager will oversee a team and handle the majority of the operational activities. This person must have strong experience managing relationships with business tenants, property owners, and vendor partners. The Property Manager plays an integral role in working with new and existing clients by finding creative solutions to strategically position assets. The primary goals for this candidate are to effectively manage the portfolio, build effective relationships with internal and external parties, expanding the customer base, and successfully oversee the day to day operations of your team.

Nov 27, 2023

Boston, MA

|

Managerial / Professional

|

Contract

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An employer is seeing a Global Digital Experience Strategy Manager to join a lifestyle/footwear company in Boston. As the Global Digital Experience Strategy Manager for the B2B/wholesale business,... you are a dynamic and creative digital thinker on our cross-functional team who will assist in the creation of our global experiences. This is a one year, full time contract position ideally based out of Converse WHQ in a hybrid working model (in-person and remote.)Responsibilities: * Collaborate with Global Digital, Product Merchandising, Brand and Sales teams to drive digital content experiences for key products and brand initiatives through photography, video and product copy. * Gather and consolidate regional merchandising teams' priorities and feedback in order to guide the creation of B2B digital product content. * Lead the strategic briefing of internal/external storytelling content to help ensure the creative output aligns with seasonal narratives/priorities and achieves commercial goals. Incl. but not limited to shot list/brief creation. * Manage content QA from production through go-live to ensure alignment with key investments. * Support the broader B2B/Wholesale Experience Strategy roadmap through conception, narrative and execution

Nov 27, 2023

Boston, MA

|

Software Engineering

|

Contract-to-perm

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Marketing Technology team is responsible for the design, development, delivery, and support of the technical platforms built to optimize client engagement via digital channels such as Public/Secure Web, Email, Social, Mobile, drive sales/client retention via segmentation, targeting, and cross-selling models, and enable Sales \u0026 Marketing teams to increase efficiency and effectiveness.Position Overview:The AEM Manager will be responsible for working in suite of applications with hands-on BU interface, application design, development and production support for Java based application platforms in the field of Digital Marketing and Content Management. The position will report into an Executive Director in the Marketing and Sales Technology organization. Responsibilities: *Manage a team of 4+ Globally Distributed (NYC, Boston, India) development resources *Mentor and guide high performing engineering team. *Drive strategic and tactical decisions which ensures the successful delivery of projects. *Lead the technical design, vision, and implementation strategy. *Create execution plan and lead the engineering team to execute on the vision. *Apply best-practices and coding patterns that ensure solutions are maintainable, modular, and of high code quality. *Develop and evolve engineering processes and teamwork models, applying creative problem solving to optimize team efficiency. *Attract, hire, on-board and retain top talent. Motivate and develop the team as a player-coach to be a high-performance team. *Craft a positive winning culture built on collaboration and shared accomplishments. *Oversee Full-stack development and design of software components *Understand the architecture and functional sub-components within overall application platform *Excellent problem-solving skills, goal-oriented, self-motivated and adapts to changing situations and requirements *Collaborating with IT team members as well business stakeholders to understand requirements, application solution, development, testing and rollout *Enhance the process standards and best practices and support L3 issues for currently live systems. *Hands on experience with strong interest and aptitude for computer application design, development and maintenance *Expert-level experience in Java (8 or above) and object-oriented design and development *Experience in relational database design and development (SQL, Sybase) highly preferred *Proficient in web technologies across client/server-side (JavaScript, CSS, HTML5), web infrastructure including web/app server/load balancing etc., caching/compression/security over web, content distribution network, web usage analytics. *Experience in AEM (Adobe Experience Manager) design and development required *Working knowledge of Unix and Python (especially analysis libraries) would be desired *Ability to utilize technology to provide business solutions, adapting new technologies based on the project requirement *Must have knowledge of Agile methodology (Scrum)","Title":"Manager, Adobe AEM Software Development","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*10+ years of Software Development experience with a heavy emphasis on AEM (Adobe Experience Manager) design and development required *5+ Years of Software Development Management experience overseeing Experience in overseeing a development team focused on AEM Application development *Background in programming with Java (8 or above) and Spring-boot REST services *Past expert level AEM (6.x or above) experience *Proficient in web technologies across client/server-side (JavaScript, CSS, HTML5), web infrastructure including web/app server/load balancing etc., caching/compression/security over web, content distribution network, web usage analytics. *Strong experience Collaborating with IT team members as well business stakeholders to understand requirements, application solution, development, testing and rollout *Must have knowledge of Agile methodology (Scrum) *Excellent problem-solving skills, goal-oriented, self-motivated and adapts to changing situations and requirements","Skills":"*Experience in relational database design and development (SQL, Sybase) highly preferred *Working knowledge of Unix and Python (especially analysis libraries) would be desired *4+ years of Financial Services industry experience *Excellent problem-solving skills, goal-oriented, self-motivated and adapts to changing situations and requirements","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":109.2000,"SalaryLow":72.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The client's Marketing Technology team partners with Sales & Marketing teams and is responsible for strategic development and operational management of Digital and Content Marketing technology... platforms. Marketing Technology team is responsible for the design, development, delivery, and support of the technical platforms built to optimize client engagement via digital channels such as Public/Secure Web, Email, Social, Mobile, drive sales/client retention via segmentation, targeting, and cross-selling models, and enable Sales & Marketing teams to increase efficiency and effectiveness.Position Overview:The AEM Manager will be responsible for working in suite of applications with hands-on BU interface, application design, development and production support for Java based application platforms in the field of Digital Marketing and Content Management. The position will report into an Executive Director in the Marketing and Sales Technology organization. Responsibilities: *Manage a team of 4+ Globally Distributed (NYC, Boston, India) development resources *Mentor and guide high performing engineering team. *Drive strategic and tactical decisions which ensures the successful delivery of projects. *Lead the technical design, vision, and implementation strategy. *Create execution plan and lead the engineering team to execute on the vision. *Apply best-practices and coding patterns that ensure solutions are maintainable, modular, and of high code quality. *Develop and evolve engineering processes and teamwork models, applying creative problem solving to optimize team efficiency. *Attract, hire, on-board and retain top talent. Motivate and develop the team as a player-coach to be a high-performance team. *Craft a positive winning culture built on collaboration and shared accomplishments. *Oversee Full-stack development and design of software components *Understand the architecture and functional sub-components within overall application platform *Excellent problem-solving skills, goal-oriented, self-motivated and adapts to changing situations and requirements *Collaborating with IT team members as well business stakeholders to understand requirements, application solution, development, testing and rollout *Enhance the process standards and best practices and support L3 issues for currently live systems. *Hands on experience with strong interest and aptitude for computer application design, development and maintenance *Expert-level experience in Java (8 or above) and object-oriented design and development *Experience in relational database design and development (SQL, Sybase) highly preferred *Proficient in web technologies across client/server-side (JavaScript, CSS, HTML5), web infrastructure including web/app server/load balancing etc., caching/compression/security over web, content distribution network, web usage analytics. *Experience in AEM (Adobe Experience Manager) design and development required *Working knowledge of Unix and Python (especially analysis libraries) would be desired *Ability to utilize technology to provide business solutions, adapting new technologies based on the project requirement *Must have knowledge of Agile methodology (Scrum)

Aug 22, 2023

Fort Myers, FL

|

Managerial / Professional

|

Perm

|

$106k - $159k (estimate)

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Under the general guidance of the Manager, the Supervisor is responsible for formulating and managing the team which includes: Recruiting and selecting team members, hiring, retention and termination of staff Supervision and leadership of assigned staff, Mentoring, coaching and direction setting for team members Performing mid-year and annual staff reviews Applies project management discipline to the entire project lifecycle. Identifies critical success factors, establish goals and objectives, manage and meet the expectations of stakeholders, and manage the scope, timeline, cost and quality factors associated with the project. Applies advanced business systems analysis knowledge and expertise to accomplish business objectives. *Provides planning, analysis, leadership, and oversight of implementation, optimization, and support initiatives within the portfolio of applications. *Continuously evaluate and optimize internal processes to increase efficiency. *Manages the daily operations of assigned teams and is responsible for human resource activities, recruiting, hiring, overall portfolio management, and staff supervision. *Works jointly with project managers, application team managers, and other IS teams to successfully implement cross-functional projects and support departmental/organizational goals. *Effectively communicates with diverse constituencies (i.e. physicians, nurses, community leaders, and other LMHS executives) and treats all parties respectfully when making decisions. *Collaborates with operational stakeholders to prioritize projects and optimization initiatives. *Establishes teams development and training needs, conducts performance appraisals, determines team goals, supports professional growth opportunities, and is accountable for the well-being of team members. *Coaches, mentors, and leads the team to continuously improve the application, technical, and professional capabilities. *Oversees team adherence to established governance and departmental change control standards. *Establishes standards of performance and productivity; determines staffing needs in conjunction with the appropriate leadership. *Provides resource requirements, risk assessments, impact analysis, and recommendations for newly requested projects within his/her technology and service line portfolio. *Provides status reporting to senior IS and operational leadership on project/optimization. *Provides expert-level understanding of operational workflows, synthesizes operational/project interdependencies, and applies recommendations. *Keeps abreast of current trends and developments in the field and maintains a strong understanding of a system development and project management methodologies.","Title":"Supervisor Information Systems - Infrastructure","City":"Fort Myers","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 3+ Years Experience Infrastructure Leadership at Enterprise Level (1,000+ endpoints) * 7+ Years of relevant Information Systems experience required * 7+ Years Strong knowledge/experience of Microsoft Windows Infrastructure including Active Directory, Group Policy, IIS, File/Print Services, Certificate Management, Patching, and Performance Monitoring/Tuning. * 3+ Years Strong knowledge/experience of Vmware * Experience with ServiceNow * Strong knowledge/experience with Server Hardware (Cisco, HP, Dell) * Strong knowledge/experience with Storage solutions including Dell/EMC, IBM, and Pure Storage * Strong knowledge/experience with systems and facility monitoring solutions * Knowledge/experience with datacenter management * Knowledge/experience with Networking, and Disaster Recovery * Strong collaboration, customer service and interpersonal skills * Strong analytical skills with the ability to develop creative solutions to complex problems * Bachelor\u0027s Degree or 5 years of increasingly responsible relevant experience in lieu of education","Skills":"","Industry":"Managerial / Professional","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":159000.0000,"SalaryLow":106000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Supervisor Information Systems Engineering is a working team member as well as the leader of the designated team of staff members. Leads, motivates, and retains assigned staff, while promoting... teamwork on assigned projects. Serves as a role model, in the area of work ethic, values, leadership, customer service, and a genuine concern for the patients and the community. Under the general guidance of the Manager, the Supervisor is responsible for formulating and managing the team which includes: Recruiting and selecting team members, hiring, retention and termination of staff Supervision and leadership of assigned staff, Mentoring, coaching and direction setting for team members Performing mid-year and annual staff reviews Applies project management discipline to the entire project lifecycle. Identifies critical success factors, establish goals and objectives, manage and meet the expectations of stakeholders, and manage the scope, timeline, cost and quality factors associated with the project. Applies advanced business systems analysis knowledge and expertise to accomplish business objectives. *Provides planning, analysis, leadership, and oversight of implementation, optimization, and support initiatives within the portfolio of applications. *Continuously evaluate and optimize internal processes to increase efficiency. *Manages the daily operations of assigned teams and is responsible for human resource activities, recruiting, hiring, overall portfolio management, and staff supervision. *Works jointly with project managers, application team managers, and other IS teams to successfully implement cross-functional projects and support departmental/organizational goals. *Effectively communicates with diverse constituencies (i.e. physicians, nurses, community leaders, and other LMHS executives) and treats all parties respectfully when making decisions. *Collaborates with operational stakeholders to prioritize projects and optimization initiatives. *Establishes teams development and training needs, conducts performance appraisals, determines team goals, supports professional growth opportunities, and is accountable for the well-being of team members. *Coaches, mentors, and leads the team to continuously improve the application, technical, and professional capabilities. *Oversees team adherence to established governance and departmental change control standards. *Establishes standards of performance and productivity; determines staffing needs in conjunction with the appropriate leadership. *Provides resource requirements, risk assessments, impact analysis, and recommendations for newly requested projects within his/her technology and service line portfolio. *Provides status reporting to senior IS and operational leadership on project/optimization. *Provides expert-level understanding of operational workflows, synthesizes operational/project interdependencies, and applies recommendations. *Keeps abreast of current trends and developments in the field and maintains a strong understanding of a system development and project management methodologies.

Feb 22, 2023

Philadelphia, PA

|

Accounting / Finance

|

Perm

|

$36k - $54k (estimate)

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Our client is looking for a dynamic sales professional to join their growing residential lending platform in various markets around the country. They are a direct to consumer alternative lending... platform for real estate investors providing working capital to scale investors businesses. This is NOT a mortgage broker role. The housing industry is in need of affordable and market rate housing; our clients build these houses and we fund their projects!The ideal candidate for this role is a self-starter, entrepreneurial, resourceful, creative and has a passion for helping investors grow their real estate businesses. This will be a salary + commission role. The main goal is to generate revenue and growth in the respective real estate market.

Nov 21, 2023

New York, NY

|

Medical Doctor

|

Contract

|

$87 - $105 (hourly estimate)

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Approved Meta Remote Locations: Baltimore MD 124.81 Boston MA 134.52 Houston TX 124.81 Los Angeles CA 134.52 and San Diego CA 124.81. About the Team: The Client Council and Industry Trade Relations... team part of the Global Partners team builds and maintains strong and trusted relationships with Metas most senior clients and agencies. Our work provides Metas leadership and product teams essential feedback affords a forum to debate and address the marketing industrys biggest issues and opportunities with the most influential marketing leaders around the world and builds strong advocates amongst the Council members/Trade partners. To aid in our teams initiatives we are seeking to add a Program Manager to our team. Responsibilities: Establish operational processes to help the Council and Industry Trade team work more efficiently and effectively together. Oversee all Council/Trades operations documentation including member lists NDAs internal briefs bios budgets and quick hits. Support Council leads in membership onboarding and offboarding. Assist team in planning and executing operations for all Client Council/Trade Engagements including meeting invites RSVPs client-briefs member attendance and pre- and post-communications. Partner with GBM and external agencies on all event details including event location room decor event set up member travel entertainment and swag. Manage ad hoc Council/Trade engagements including workshops webinars regional leadership visits etc Collaborate with various cross-functional teams internally including Global Sales Creative Shop Global Partners Global Agency and product on council/trade initiatives. Requirements: 8 Years of Experience in sales or marketing Excellent communication skills-written oral and a sense for design aesthetics Operational powerhouse with strong project management skills and experience managing multiple tasks at once Attention to detail and flawless execution. Understanding of digital advertising marketing industry Self-motivated entrepreneurial in nature and comfortable in fast paced ambiguous situations Experience communicating and packaging marketing material in PowerPoint and Keynote Ability to analyze and manage large datasets in Excel Involvement in tentpole events

Nov 28, 2023

Waltham, MA

|

Business Analyst (BA)

|

Contract,Perm Possible

{"JobID":325617,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-71.2440181818182,"Longitude":42.4237909090909,"Distance":null},"State":"Massachusetts","Zip":"02451","ReferenceID":"BOS-666799","PostedDate":"\/Date(1701177368000)\/","Description":"Our client is a medium sized insurance company with around 300-500 employees headquartered in Waltham, MA. The client is seeking a Senior Business Systems Analyst to join their team immediately. This BSA will work side by side with the Director of IT as the team develops a new website. The team the candidate will be joining is responsible for all the technology for three sales organizations and one marketing organization who handles sponsorships, venture capital, corporate communications, and special projects. This candidate will be responsible for gathering requirements and being the liaison between the development teams, business partners and external technology venders to join the teams overall goal of coming up with new solutions that will better the business. Other responsibilities include: helping drive project through the design, UX development, quality assurance, training and implementation phases. As well as work cross functionally across multiple agile teams to support business initiative, and help with incident response for vendor technology. This is an exciting opportunity to join a collaborative and creative team that is part of an organization that is growing!","Title":"Senior Business Systems Analyst","City":"Waltham","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years of experience working as a Business Analyst Strong analytical/requirement gathering skills Experience in an Agile environment Great communication (personality is huge here) Professional experience working with customer facing technologies (ex. Salesforce) Willingness to travel ~ 1x per quarter to Boston or Indianapolis","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":85.8000,"SalaryLow":57.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is a medium sized insurance company with around 300-500 employees headquartered in Waltham, MA. The client is seeking a Senior Business Systems Analyst to join their team immediately. This... BSA will work side by side with the Director of IT as the team develops a new website. The team the candidate will be joining is responsible for all the technology for three sales organizations and one marketing organization who handles sponsorships, venture capital, corporate communications, and special projects. This candidate will be responsible for gathering requirements and being the liaison between the development teams, business partners and external technology venders to join the teams overall goal of coming up with new solutions that will better the business. Other responsibilities include: helping drive project through the design, UX development, quality assurance, training and implementation phases. As well as work cross functionally across multiple agile teams to support business initiative, and help with incident response for vendor technology. This is an exciting opportunity to join a collaborative and creative team that is part of an organization that is growing!

Oct 30, 2023

Bentonville, AR

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Customer Service

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Contract

{"JobID":324631,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-94.216604,"Longitude":36.364325,"Distance":null},"State":"Arkansas","Zip":"72716","ReferenceID":"VMS-WAL-WECJP00027388","PostedDate":"\/Date(1698624000000)\/","Description":"Staff Product Manager Customer Care Product - Omnichannel Intelligent Routing Contact Center What you\u0027ll do Customer Care plays a key role in shaping the future of our customer experience for Walmart.com Walmart Stores and other affiliated brands like Hayneedle Bonobos Moosejaw and Art.com by recommending and championing products processes and solutions to improve Customer Care systems with a focus on Walmarts Omnichannel Intelligent Routing Contact Center. As a Senior member of the Customer Care Product organization you will help define the strategy priorities and roadmap of support systems functionality for Customer Service Technology Solutions. This is a unique opportunity to be part of a once in a decade journey as we are transforming customer service and its underlaying technology at Walmart from ground up to enable true omni channel customer care. Walmart receives millions of contacts from our Customers Vendors Suppliers and Associates through voice and messaging channels. You get to be the creative problem solver for the Products that power this capability handle volume at a scale only known to the largest retailer and provide innovative features that care for our Customers. This is an opportunity for a unique individual with a combination of product sensibility technical expertise and the ability to build cross-functional partnerships to make a significant difference. This role will be reporting directly into the Director of Customer Care Product. Responsibilities: bull Define and execute the multi-year Messaging channel strategy roadmap and vision supporting Walmarts current needs and deciding what Walmart should invest in to position itself for the future. bull Drive the product discovery process for large complex and/or ambiguous projects. bull Be the subject matter expert on Omnichannel Contact Center Product Technology. bull Evangelize Walmarts Omnichannel Contact Center across the organization drive integration with customers and partners and ensure desired positive impact is achieved bull Build products with superior user experience understand how customers interact with the experience iterate on it. This work may include: Requirements writing feature prioritization user acceptance testing feedback and rollout. bull Ensure analytical methods tools and resources are in place to identify areas of opportunity for our customer care including cost savings contact reduction and customer satisfaction. bull Identify the drivers of critical metrics and KPIs and provide business recommendations accordingly bull Facilitate communication and planning between your 4 In the Box: Customer Care Operations team CX Product Design and Engineering. Ability to lead Customer Care Product direction with these audiences with confidence and authority. bull Build strong relationships with stakeholders and end users of our Products. Drive consensus and deliver in a matrixed organization with multiple stakeholders. bull You have strong project management skills that will enable to juggle multiple projects and long lists of requirements at the same time. bull Promote and support company policies procedures mission values and standards of ethics and integrity We are building a high-performance team and looking for others who will challenge us to become even better. Come join an organization where youll have the opportunity to contribute significant impact by solving problems at a scale only available to the largest retailer in the world. At Walmart the products you create are only bound by the scope of your imagination. Minimum Qualifications bull 5 years of relevant work experience in product management ideally in a in Customer Service related role owning and driving end-to-end product requirements across multiple technology teams. bull Strong understanding of the Customer Service Product domain. bull Ability to lead drive consensus and deliver in a matrix organization with multiple stakeholders. You are an expert in building partnerships. bull A high degree of comfort with ambiguity - you are able to quickly develop hypotheses with limited information test measure and iterate bull Self-motivated and willing to handle competing priorities in a fast-paced environment bull Strong project management skills. bull Metrics driven can draw insights from large data sets to iterate over product quickly. bull Ability to prioritize well communicate clearly and understand how to drive a high level of focus and excellence with a strong talented opinionated team. bull Experience delivering technology products/services in a high growth environment with a demonstrated ability to translate customer needs into business and product requirements. bull Bachelors degree in Computer Science Business Administration Information Systems or related field and 5 years experience in product management business systems analysis business consulting or related field. bull Some travel may be required. Preferred Qualifications bull MBA or Technical masters degree bull Domain knowledge and Experience in Contact Centers Role is hybrid schedule will be in BV remote and come into the office as neededSecond hub option the manager would be open to Dallas","Title":"Product Manager","City":"Bentonville","ExpirationDate":null,"PriorityOrder":0,"Requirements":null,"Skills":null,"Industry":"Customer Service","Country":"US","Division":null,"Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":91.1800,"SalaryLow":75.0900,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Staff Product Manager Customer Care Product - Omnichannel Intelligent Routing Contact Center What you'll do Customer Care plays a key role in shaping the future of our customer experience for... Walmart.com Walmart Stores and other affiliated brands like Hayneedle Bonobos Moosejaw and Art.com by recommending and championing products processes and solutions to improve Customer Care systems with a focus on Walmarts Omnichannel Intelligent Routing Contact Center. As a Senior member of the Customer Care Product organization you will help define the strategy priorities and roadmap of support systems functionality for Customer Service Technology Solutions. This is a unique opportunity to be part of a once in a decade journey as we are transforming customer service and its underlaying technology at Walmart from ground up to enable true omni channel customer care. Walmart receives millions of contacts from our Customers Vendors Suppliers and Associates through voice and messaging channels. You get to be the creative problem solver for the Products that power this capability handle volume at a scale only known to the largest retailer and provide innovative features that care for our Customers. This is an opportunity for a unique individual with a combination of product sensibility technical expertise and the ability to build cross-functional partnerships to make a significant difference. This role will be reporting directly into the Director of Customer Care Product. Responsibilities: bull Define and execute the multi-year Messaging channel strategy roadmap and vision supporting Walmarts current needs and deciding what Walmart should invest in to position itself for the future. bull Drive the product discovery process for large complex and/or ambiguous projects. bull Be the subject matter expert on Omnichannel Contact Center Product Technology. bull Evangelize Walmarts Omnichannel Contact Center across the organization drive integration with customers and partners and ensure desired positive impact is achieved bull Build products with superior user experience understand how customers interact with the experience iterate on it. This work may include: Requirements writing feature prioritization user acceptance testing feedback and rollout. bull Ensure analytical methods tools and resources are in place to identify areas of opportunity for our customer care including cost savings contact reduction and customer satisfaction. bull Identify the drivers of critical metrics and KPIs and provide business recommendations accordingly bull Facilitate communication and planning between your 4 In the Box: Customer Care Operations team CX Product Design and Engineering. Ability to lead Customer Care Product direction with these audiences with confidence and authority. bull Build strong relationships with stakeholders and end users of our Products. Drive consensus and deliver in a matrixed organization with multiple stakeholders. bull You have strong project management skills that will enable to juggle multiple projects and long lists of requirements at the same time. bull Promote and support company policies procedures mission values and standards of ethics and integrity We are building a high-performance team and looking for others who will challenge us to become even better. Come join an organization where youll have the opportunity to contribute significant impact by solving problems at a scale only available to the largest retailer in the world. At Walmart the products you create are only bound by the scope of your imagination. Minimum Qualifications bull 5 years of relevant work experience in product management ideally in a in Customer Service related role owning and driving end-to-end product requirements across multiple technology teams. bull Strong understanding of the Customer Service Product domain. bull Ability to lead drive consensus and deliver in a matrix organization with multiple stakeholders. You are an expert in building partnerships. bull A high degree of comfort with ambiguity - you are able to quickly develop hypotheses with limited information test measure and iterate bull Self-motivated and willing to handle competing priorities in a fast-paced environment bull Strong project management skills. bull Metrics driven can draw insights from large data sets to iterate over product quickly. bull Ability to prioritize well communicate clearly and understand how to drive a high level of focus and excellence with a strong talented opinionated team. bull Experience delivering technology products/services in a high growth environment with a demonstrated ability to translate customer needs into business and product requirements. bull Bachelors degree in Computer Science Business Administration Information Systems or related field and 5 years experience in product management business systems analysis business consulting or related field. bull Some travel may be required. Preferred Qualifications bull MBA or Technical masters degree bull Domain knowledge and Experience in Contact Centers Role is hybrid schedule will be in BV remote and come into the office as neededSecond hub option the manager would be open to Dallas

Nov 28, 2023

Waltham, MA

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Business Analyst (BA)

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Contract,Perm Possible

{"JobID":325616,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-71.2324727272727,"Longitude":42.4028818181818,"Distance":null},"State":"Massachusetts","Zip":"02451","ReferenceID":"BOS-666798","PostedDate":"\/Date(1701177368000)\/","Description":"Our client is a medium sized insurance company with around 300-500 employees headquartered in Waltham, MA. The client is seeking a Senior Business Systems Analyst to join their team immediately. This BSA will work side by side with the Director of IT as the team develops a new website. The team the candidate will be joining is responsible for all the technology for three sales organizations and one marketing organization who handles sponsorships, venture capital, corporate communications, and special projects. This candidate will be responsible for gathering requirements and being the liaison between the development teams, business partners and external technology venders to join the teams overall goal of coming up with new solutions that will better the business. Other responsibilities include: helping drive project through the design, UX development, quality assurance, training and implementation phases. As well as work cross functionally across multiple agile teams to support business initiative, and help with incident response for vendor technology. This is an exciting opportunity to join a collaborative and creative team that is part of an organization that is growing!","Title":"Senior Business Systems Analyst","City":"Waltham","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years of experience working as a Business Analyst Strong analytical/requirement gathering skills Experience in an Agile environment Great communication (personality is huge here) Professional experience working with customer facing technologies (ex. Salesforce) Willingness to travel ~ 1x per quarter to Boston or Indianapolis","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":85.8000,"SalaryLow":57.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is a medium sized insurance company with around 300-500 employees headquartered in Waltham, MA. The client is seeking a Senior Business Systems Analyst to join their team immediately. This... BSA will work side by side with the Director of IT as the team develops a new website. The team the candidate will be joining is responsible for all the technology for three sales organizations and one marketing organization who handles sponsorships, venture capital, corporate communications, and special projects. This candidate will be responsible for gathering requirements and being the liaison between the development teams, business partners and external technology venders to join the teams overall goal of coming up with new solutions that will better the business. Other responsibilities include: helping drive project through the design, UX development, quality assurance, training and implementation phases. As well as work cross functionally across multiple agile teams to support business initiative, and help with incident response for vendor technology. This is an exciting opportunity to join a collaborative and creative team that is part of an organization that is growing!

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