Job Search Results for Business Analyst

This role provides support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business... More impacting incidents. Responsibilities of this role include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the Customer/client/associate experience and owns re storing any impacts to those experiences regardless of where the root cause of the impact lies.Key Responsibilities: Lead production support triage efforts for low to moderate impacting incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed. Identify business impact, interpret monitors, dashboards, and logs; write queries to accurately calculate impacts as applicable to the line of business and work with senior team members or Technology Services Specialist to validate impacts and communicate all impacts to leadership, communications channels and so on. Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary reconvenes are scheduled. Communicate clearly with all levels of management. Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation. Support 24 x 7 On Call responsibilities for any business impacting incident. Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage. Responsible for the data quality and completion of incident tickets. Work research requests, ad hoc reports and offline incidents at the direction of the senior team members or the Technology Services Specialist. Possess fundamental technical skills for various technologies needed to support the application platforms. Manage and coordinate all activities necessary to detect problems that potentially affect the service level by analysis of Incident Management. Responsible for ensuring all impacts are accurately recorded and documented in the system of record. Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures an d practices to determine appropriate action.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a highly skilled and experienced Business Analyst to support the Product Management team focused on enhancing the customer experience. This individual will be responsible for gathering... More and documenting requirements from key stakeholders related to custom application enhancements, as well as redesigning existing applications to align with future product needs. The Senior BA will lead the early phases of the project lifecycle, ensure smooth execution and collaborate closely with a third-party vendor to develop accurate designs. Key deliverables will include process flows, user stories, mockups, and wireframes. This role operates within a team that has recently been moving toward an agile lifecycle and currently operates somewhere between waterfall and agile. This person should be able to adapt to process changes as our team learns and matures. This position would be participating in Joint Integration Testing (JIT) as needed and User Acceptance Testing (UAT). This position may directly interface with the development team for clarification and bug troubleshooting, but a dedicated BSA is responsible for managing the execution of development tasks based on the documented requirements.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a dynamic and detail-oriented Business Systems Analyst to support FX, and pricing engine solutions iwhtin a capital markets team. This individual will work closely with... More business stakeholders and technical teams to analyze workflows, define system requirements, and ensure seamless process engineering, You will be working in a hybrid BA/BSA role with heavy stakeholder and tech collaboration.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking high-performing Senior Credit Risk Analysts to join the credit risk team of a leading financial institution on a 12-month contractwith a strong possibility of full-time... More conversion. In this role, youll independently assess complex loan agreements, trade finance structures, and financial statements to evaluate credit exposure. Youll also support cash management operations and utilize tools like Excel and ACBS to monitor credit portfolios. The ability to communicate effectively across internal teams and proactively manage shifting priorities is essential to success here. If youre analytical, hard-working, and thrive in high-responsibility environments, this is your chance to make a visible impact. This role is 2x/month onsite in downtown Toronto, ONWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our strategy includes focused efforts to digitalize the company and build capabilities across the company. These capabilities are: Innovate/Market, Plan, Make, Sell and Deliver. Inside the Plan... More capability, one of the main enablers is Mosaic Planning, for becoming more capable, more agile and more efficient. Mosaic is a global, integrated, and predictive planning tool aligned to the FP&A module of our global template that is currently operating in certain OUs (Europe, AMESA, APAC and North America) and will be rolled-out across every Sector.The Mosaic Support Senior Analyst will ensure the continuous stability, correction, and enhancement of the Mosaic tools and processes (IBM Planning Analytics & Alteryx& DL). The role acts as the first contact point for end-users related to technical and process questions. Mosaic delivers a systemized capability for the complete planning & forecasting process by each customer, product, and Business Unit across the Sector, as well as reporting analytics for actuals. Ensuring a robust support and support model is a critical element for internal adoption and is critical to providing disruption-free financial capabilities to our senior management.This role will work very closely with the Mosaic Support Manager to lead the support agenda. They will be expected to help coach and develop the other Support Analysts, as well as build capability in both the end-users and IT support. The successful applicant will be expected to cover for the Mosaic Support Manager as necessary, so needs to have strong leadership and communication skills.Given the team structure and deployment roadmap, the incumbent will need to be a motivated self-starter with the ability to work independently with the broader organization. This position will interact with a diverse group of stakeholders including FP&A, Commercial Finance teams, Supply Chain Finance teams, Change Management, Finance Control, and IT. *Ensure linkages between cubes and master data connections are mapped. *Support core financial planning processes (Month-end closing, Forecast, Strat Plan, AOP, Cost recharges) through data collection, verification and processing, to ensure timely submission to GBS and Sector, looking for automation, digitalization and streamlining of current processes *Work closely with market specific finance stakeholders (Planning, Control, Revenue management) supporting and ensuring a robust and working solution across Europe *Become a 'SME' in the complete Mosaic template design *Work closely with the System Integrator consulting houses to test the system as it is being developed *Escalate issues as they arise to the IT and Business design team - coordinate action plans in response to findings and ensure timely resolution *Ensure linkages between cubes exist (e.g. sales demand to COGS volume) exist and master data connections are mapped *Ensure linkages between cubes and master data connections are mapped. *Partner and provide guidance to budget owners, finance peers and KBS stakeholders (e.g. IT, Facilities, HR) for timely and accurate budgeting, forecasting, tracking of key deliverables to GBS & Sector requests *Create and implement actions that improve budget accuracy metrics on Reporting Package submissions *Collaborate with FP&A Manager / Sr. Manager peers from other GBS Hubs to develop scorecards, sharing best practices and other tools for better overhead expense management and Infrastructure cost analysis *Provide analytic support to help prepare for customer visits *Work on key region/customer initiatives providing analyses and reporting to drive business and region performance *Contribute to an inclusive and collaborative environmentWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Salesforce Experience Cloud Technical Business Analyst to sit remote with 1 day a week in Sleepy Hollow, NY. This BA will be joining a large pharmaceutical client. The... More Business Analyst will be joining the commercial IT Team and will be involved in aspects of solution delivery including supporting the commercial business with Salesforce Experience Cloud CMS environments. This role in an open workspace collaborative environment as part of a larger Digital Platforms team responsible for delivering customer-facing applications. This role will be expected to contribute ideas, concepts, best practices in a fast-paced environment. Day to day the BA will be working to gather requirements from key stakeholders and support day to day operations. This role will need to translate business requirements into technical specifications, they will create BRDs, FRDs, user stories, process flows, etc. This role will do some solution design and configuration work, working with architects and developers and they will be responsible for UAT. The ideal candidate will have a strong background with salesforce from a technical perspective, be a strong BA and have recent extensive knowledge/ experience in salesforce experience cloud. Pay is around $70-$75.00/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up the service.- Understand and... More participate in contracting process, terms, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, costs, SLA, accessibility, compliance, etc.)- Coordinate delivery/installation/refresh activities, develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible. - Manage and support creation, maintenance, and delivery of customer/user documentation. - Support the creation, maintenance, and delivery of the standard process, and continually improve service delivery. - Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers, and Contractors to oversee daily operations of Conferencing Services offerings. - Reviewing detailed invoicing and resolving billing issues before payment is released- Cross-collaboration and support the creation, maintenance, and monitoring of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) for service. - Drive problem resolution for escalated service-related inquiries, and issues, and coordinate root cause analysis for Incident, Problem, and Major Incident - Management activities that impact service or service offerings. - Identify opportunities to refine, improve, stabilize, simplify the service via process, technologies, automation, etc. - Logistics and Project Management - Create and Maintain Project Schedule and Deliverables related to Conference Room Technology RefreshesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large financial client is looking for a Risk lead to join the Global Operations organization. The role of the Risk Lead is to partner and support teams within the Global Markets Operations Line of... More Business and senior leaders to proactively identify, validate, prioritize and mitigate risks, improve controls and maintain a focus on operational excellence and sustainable solutions. It is this teams role to strengthen the control environment, improve the risk culture & practices, and promote the Global Operations Risk Principles by embedding and maintaining a robust risk culture across the organization, leveraging the bank's risk framework. Responsbilities: -Managing operational risk working with various lines of business Collateral Operaitons, Exchange Traded Derivatives, Global Markets Shared Operaitons (funding, reconciliatons, fees and billing)-Work with operations teams where issues are raised by risk or the LOB. Work with the team to understand the process and route cause. Document and report it according to the banks risk framework. Understand the risk, existing controls and work thorugh how its not going to happen again.-Operate in an inquisitive nature to challenge the status quo and find root causes-Support LOB for internal audits and other risk deadlines.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large Medical Device clients is seeking a project implementation lead to support a major transformation initiative consolidating logistics systems across multiple sites and leading... More initiatives to move from their current WMS system to SAP. This role will lead the implementation of SAP, ensuring alignment between business and delivery teams, managing data migration, and maintaining service continuity. The ideal candidate will drive daily and weekly execution tasks and serve as the key liaison between business stakeholders and technical teams to ensure a smooth transition from legacy systems to SAP. They will also help to run design implementation meetings to ensure strategy is aligned between distribution, logistics, and franchise/business stakeholders.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global's largest Telecom clients is seeking a detail-oriented and technically proficient Adobe Tagging Business Analyst to join their Data & Analytics organization in support of Point... More of Sale (POS) data tagging initiatives. In this role, you will be responsible for gathering business requirements, translating them into technical tagging specifications, and ensuring accurate implementation of Adobe Analytics tags across POS systems. You will collaborate closely with developers, QA teams, and business stakeholders to ensure data integrity and actionable insights from POS interactions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less