Job Search Results for Business Analyst

One of Insight Global's largest Telecom clients is seeking a detail-oriented and technically proficient Adobe Tagging Business Analyst to join their Data & Analytics organization in support of Point... More of Sale (POS) data tagging initiatives. In this role, you will be responsible for gathering business requirements, translating them into technical tagging specifications, and ensuring accurate implementation of Adobe Analytics tags across POS systems. You will collaborate closely with developers, QA teams, and business stakeholders to ensure data integrity and actionable insights from POS interactions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up the service.- Understand and... More participate in contracting process, terms, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, costs, SLA, accessibility, compliance, etc.)- Coordinate delivery/installation/refresh activities, develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible. - Manage and support creation, maintenance, and delivery of customer/user documentation. - Support the creation, maintenance, and delivery of the standard process, and continually improve service delivery. - Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers, and Contractors to oversee daily operations of Conferencing Services offerings. - Reviewing detailed invoicing and resolving billing issues before payment is released- Cross-collaboration and support the creation, maintenance, and monitoring of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) for service. - Drive problem resolution for escalated service-related inquiries, and issues, and coordinate root cause analysis for Incident, Problem, and Major Incident - Management activities that impact service or service offerings. - Identify opportunities to refine, improve, stabilize, simplify the service via process, technologies, automation, etc. - Logistics and Project Management - Create and Maintain Project Schedule and Deliverables related to Conference Room Technology RefreshesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This individual is expected to have deep industry expertise while providing strategic initiatives with internal stakeholders. This individual will support the service team and will develop long term... More strategies for these business units. They will also be responsible for compiling data, producing presentations and completing reports/analyses.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for an SAP S4 HSSE Functional Consultant for an S4 transformation project for a downstream wholesaler (refinery). This person will be the second line of defense, providing... More functional support for SAP S4 HANA in the areas of Health, Safety, Security, and Environment (HSSE). They will work closely with end-users to provide training and support on SAP HSSE functionalities. This person will need to be extremely experienced in SAP functions to assist in all aspects beyond just the how tos. They will need to have a strong understanding of how the SAP system responds transactionally, how to leverage features, act as a business analyst for future enhancements, provide customization suggestions, and escalate technical issues. They will have a team to work with, but they will be the go-to person at the location. Strong client-facing experience along with written communication skills is imperative in this role. This person is needed after the deployment for at least one year of support, up to 3 years. The ultimate goal is to ensure that the SAP S4 HSSE system continues to run smoothly and efficiently, addressing any issues that arise and implementing necessary changes or enhancements.Pay Range Expectations: $45 - 55/hourWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up the service.- Understand and... More participate in contracting process, terms, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, costs, SLA, accessibility, compliance, etc.)- Coordinate delivery/installation/refresh activities, develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible. - Manage and support creation, maintenance, and delivery of customer/user documentation. - Support the creation, maintenance, and delivery of the standard process, and continually improve service delivery. - Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers, and Contractors to oversee daily operations of Conferencing Services offerings. - Reviewing detailed invoicing and resolving billing issues before payment is released- Cross-collaboration and support the creation, maintenance, and monitoring of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) for service. - Drive problem resolution for escalated service-related inquiries, and issues, and coordinate root cause analysis for Incident, Problem, and Major Incident - Management activities that impact service or service offerings. - Identify opportunities to refine, improve, stabilize, simplify the service via process, technologies, automation, etc. - Logistics and Project Management - Create and Maintain Project Schedule and Deliverables related to Conference Room Technology RefreshesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up the service.- Understand and... More participate in contracting process, terms, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, costs, SLA, accessibility, compliance, etc.)- Coordinate delivery/installation/refresh activities, develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible. - Manage and support creation, maintenance, and delivery of customer/user documentation. - Support the creation, maintenance, and delivery of the standard process, and continually improve service delivery. - Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers, and Contractors to oversee daily operations of Conferencing Services offerings. - Reviewing detailed invoicing and resolving billing issues before payment is released- Cross-collaboration and support the creation, maintenance, and monitoring of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) for service. - Drive problem resolution for escalated service-related inquiries, and issues, and coordinate root cause analysis for Incident, Problem, and Major Incident - Management activities that impact service or service offerings. - Identify opportunities to refine, improve, stabilize, simplify the service via process, technologies, automation, etc. - Logistics and Project Management - Create and Maintain Project Schedule and Deliverables related to Conference Room Technology RefreshesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A major entertainment client with theme parks, resorts, and cruise lines is looking for a Product Manager to join the team that runs all aspects of product strategy, concept development, defining,... More and implementing these initiatives in collaboration with key partners for the web and mobile apps that support guest-experiences for the parks and resorts among other guest experiences. This position will be focused on navigation and will generally lead and manage feature development and backlog, translate the digital strategy into clearly prioritized user stories, business requirements and other product documentation including acceptance criteria and test cases. This person will partner with design and technology teams to ensure the visual design, content strategy, copywriting and development align to the strategic vision, and contribute to developing the go to market strategy for the digital Guest or Cast experience. They will also monitor product performance, support A/B tests and recommend opportunities to enhance the Parks, Experiences and Products Digital Platforms, including mobile apps and websites. This role includes a relationship management component where they will cultivate relationships and leads partner expectations, scope, budget discussions and project communications, while providing partners with a consistent point of contact and accountability for their digital business needs. A successful candidate will be highly analytical, able to work effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into high quality products and applications that Guests love!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the NYC office 5 days a week. This role will primarily focus on 1st and 2nd level support. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The shift will be during normal business hours during day 8 or 9am -5PM.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will also have onsite walk-ups and deskside help as well. Since this is a 365 desk there will be some US holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $28-38/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Sr. Business Analyst with strong expertise in Marketing Analytics, particularly Adobe Analytics and Tag Management Systems, for a major Telecom client. This role supports... More cross-functional teams by translating business needs into actionable measurement strategies and implementation plans. Responsibilities include defining tagging requirements, troubleshooting data issues, writing automated tag tests, maintaining documentation, and managing tasks via JIRA. Strong communication skills are essential for collaborating with developers, marketers, and stakeholders to deliver accurate, insight-driven customer experiences.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Cyber Security Senior Analyst will help the team to perform Security Operations Center (SOC) duties, which include incident response, malware analysis, and monitoring. This role will work with... More the team and become a senior technical contributor to implement and apply technologies, processes, and practices designed to protect networks, devices, and data from malicious attack, damage, or unauthorized access. Conduct threat analysis, assessment, and malware analysis in support of security investigations and incident response processes. Lead investigations into security incidents escalated from lower-tier SOC analysts. Provide technical mentorship to Tier 1 and Tier 2 SOC analysts, sharing knowledge on incident response, threat detection, and advanced cybersecurity techniques. Conduct root cause analysis and identify containment and remediation actions. Recognize and research attacker tools, tactics, and procedures (TTP) in indicators of compromise (IOCs) that can be applied to current and future investigations. Build internal scripts, tools, and automation processes to enhance detection and response capabilities. Collaborate with technical and business teams to drive SOC initiatives acting as the SME. Conduct threat hunting activities to proactively identify potential threats and vulnerabilities within the network. Develop and maintain SOC runbooks and documentation to ensure consistent and effective processes. Participate in security audits and assessments to ensure compliance with industry standards and regulations. Provide after-hour support as needed and participate in on-call rotation.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less