Job Search Results for qa

We are seeking an experienced and dynamic Healthcare Call Center Trainer to design and deliver high-impact patient-centric, compassion-focused collections training programs that support the... More successful launch and rapid scale of our new call center. This role is responsible for building comprehensive training content, managing knowledge resources, and contributing to quality assurance processes that ensure frontline staff are equipped to deliver exceptional patient experiences. The ideal candidate has a strong background in healthcare customer service, adult learning principles, and call center operations.________________________________________Key ResponsibilitiesDesign, develop, and deliver training programs for new hires and existing staff across all call center functions (inbound, outbound, scheduling, patient support, billing, etc.)Create and maintain knowledge management resources, including call guides, SOPs, FAQs, and reference materialsSupport the onboarding process for each new cohort, including coordination with leadership, systems access, and readiness activitiesCollaborate with quality assurance and operations teams to align training content with service expectations and performance goalsConduct ongoing skills development, soft skills coaching, and upskilling initiatives to support continuous improvementAnalyze performance data and quality trends to identify training needs and close knowledge or behavior gapsContribute to the design of QA frameworks and calibration processes to ensure consistency in feedback and coachingSupport the development of a strong culture of learning, accountability, and empathy within the call centerAdapt training delivery methods (e.g., virtual, in-person, hybrid) to meet the needs of a rapidly growing and geographically dispersed teamStay current on healthcare regulations, industry best practices, and contact center innovations to inform training designWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking an experienced Senior Product Consultant to join Apply Digital's team and organize digital product development for our clients and ensure high ROI. The Senior Product... More Manager role sits within the Product Management team at Apply Digital, and be contracted to the NFL for the first 12-18 months of their employment. You will be responsible for defining and delivering a best-in-class video experience across web, mobile, and connected devices. You will own the product vision, roadmap, and execution from concept through launch, collaborating with cross-functional teams to ensure we deliver engaging, high-quality streaming experiences to NFL+ users. They will join on to an existing project, supporting continuous delivery to address bugs, stability, and any net new requirements that emerge through evolving user needs. Key Responsibilities?Define and maintain the product vision and roadmap for the video player.?Gather and prioritize requirements from stakeholders, market research, and user feedback.?Write clear and actionable user stories, acceptance criteria, and backlog items.?Partner with engineering, design, PMO and QA teams to deliver features on time and with high quality.?Use analytics, KPIs, and qualitative insights to evaluate product performance and drive continuous improvement.?Stay ahead of industry trends in streaming media, monetization models, and emerging platforms.?Balance competing priorities across performance and features?Advocate for the end user while aligning with business goals.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is now looking for a motivated Engineering Technician for one of our semiconductor client's on-premise, private cloud infrastructure. In this role, you will be faced with the challenge... More of providing and maintaining a compute farm of systems which includes Builders, Packagers, and Testers that act as a test-bed for our developers worldwide to test various hardware and software prior to release. The environment is huge, the scale substantial, and the ask enormous. We need YOU to help US maintain and drive our world-class data centers and labs to produce timely, deterministic results for our Engineers and expectant Users worldwide.This is a contract position with the possibility to hire.? Collaborate closely with engineering teams (system architects, hardware/software engineers, QA, and more) to craft, develop, debug, and release next-generation products.? Manage and maintain a high-performing fleet of builders, packagers, testers, and core infrastructure.? Ensure availability targets are consistently met and lead system recovery efforts.? Coordinate inventory and lifecycle management tasks across labs and data centers.? Fix software, hardware, and infrastructure issues alongside engineers and platform operations teams.? Plan, deploy, and maintain on-premises infrastructure, collaborating with datacenter and network engineering teams.? Implement efficiency improvements to improve availability, throughput, and test accuracy while meeting SLAs and important metrics.Represent the team in meetings with internal collaborators and contribute to global operations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Project Manager performs the role of technical project manager and scrum master across one or more Studio Technology project teams and is a strong contributor to the evolution of the project... More management capabilities. The Project Manager will support project teamsconsisting of product managers, business analysts, software engineers, and QA testersacross multiple projects. The Project Manager will work closely with the Product Manager and Engineering Manager to understand and manage project requirements, scope, timelines, and budget, while communicating project status to stakeholders and management.Primary Responsibilities:Responsible for on-time, in-scope and in-budget delivery of projects and leading multiple project teams.Manage the day-to-day operational aspects of the project including scope, schedule, resources.Perform in the role of a scrum master across one or more project teams.Conduct daily stand-up meetings, backlog grooming, sprint planning, sprint demo and sprint retrospectives.Work with the product development team to understand and manage project requirements, scope, timelines and budget.Provide clear reporting of project status across all projects including timelines, milestone tracking, budget status, issue identification, and resource management.Identify and communicates resource constraints and potential priority conflicts to assist the organization in evaluating and reprioritizing deadlines.Prepare for project reviews and quality assurance procedures.Create strategies for risk mitigation and contingency planning.Ensure project documents are complete, current, and stored appropriately.Manage project budget forecast and track actual spendWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

?Maintain and service low and medium voltage components. Perform repair and replacement of electrical installations. Test, calibrate, and maintain controls, transformers, and self-contained watt-hour... More meters. Clean and maintain power distribution equipment, tools, and supplies.?Maintain and repair fire alarm systems. Service wiring, power appliances, light machinery, electrical circuits, motors, generators, and other electrical equipment. Locate and correct power failures and electrical malfunctions. Make emergency electrical repairs as needed.?Execute preventative maintenance on electrical systems. Ensure maintenance requirements for new and existing electrical and mechanical systems are accurately initiated and updated.?Complete assigned work orders on time using the IWMS system.?Assist in maintaining a system of internal controls to ensure effective, efficient operations and compliance with laws, regulations, standards, policies, and procedures.?Coordinate with stakeholders to schedule utility and equipment shutdowns or area closures necessary for project completion.?Adhere to committed schedule completion dates and productivity standards, reporting any discrepancies.?Review all work orders assigned to the zone and ensure accurate data entry in the IWMS, including work status, details, costs (labor/materials), dates, times, invoices, images, and corrective actions.?Ensure timely response to life safety and urgent work orders.?Participate in the Quality Assurance (QA) and Audit program.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Senior Quality Records Specialist to join our Manufacturing Technical Operations (MTO) team in Boston. This role involves complete ownership of quality records, including Deviations,... More CAPAs, Change Controls, Risk Assessments, and Analytical and Quality Control Investigations supporting cell manufacturing.Key Responsibilities:-Triage manufacturing issues in real-time on the manufacturing floor.-Lead and write investigations for quality events using root cause analysis tools.-Collaborate with SMEs to determine immediate actions, containment, and document impact assessments.-Propose corrective and preventive actions based on root cause analysis.-Manage CMC CAPAs and change controls from initiation to closure.-Own deviations, CAPA, Effectiveness Check (EC), and Risk Assessment records in eQMS.-Ensure all timelines and due dates are met.Promote compliance best practices within MTO and QA teams.-Support MTO intake and prioritization, distributing and acting on metrics.-Implement MTO best practices and ensure exceptional collaboration and communication.-Maintain schedule flexibility to support cell manufacturing clinical hours.-Perform other duties and projects as assigned.-This is an on-site position based in Boston. If you are passionate about quality and compliance in cell manufacturing, we encourage you to apply.-SHIFTS: - Sun-Wed 12-10:30pCompensation: $50/hr to $65/hr. Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is now looking for a motivated Engineering Technician for one of our semiconductor client's on-premise, private cloud infrastructure. In this role, you will be faced with the challenge... More of providing and maintaining a compute farm of systems which includes Builders, Packagers, and Testers that act as a test-bed for our developers worldwide to test various hardware and software prior to release. The environment is huge, the scale substantial, and the ask enormous. We need YOU to help US maintain and drive our world-class data centers and labs to produce timely, deterministic results for our Engineers and expectant Users worldwide.This is a contract position with the possibility to hire.? Collaborate closely with engineering teams (system architects, hardware/software engineers, QA, and more) to craft, develop, debug, and release next-generation products.? Manage and maintain a high-performing fleet of builders, packagers, testers, and core infrastructure.? Ensure availability targets are consistently met and lead system recovery efforts.? Coordinate inventory and lifecycle management tasks across labs and data centers.? Fix software, hardware, and infrastructure issues alongside engineers and platform operations teams.? Plan, deploy, and maintain on-premises infrastructure, collaborating with datacenter and network engineering teams.? Implement efficiency improvements to improve availability, throughput, and test accuracy while meeting SLAs and important metrics.Represent the team in meetings with internal collaborators and contribute to global operations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global's clients is looking to hire for a mid-level/senior Mechanical Engineer to support their growing product development operations out of Arlington, VA. This role would be hybrid... More with the expectation of working out of the Arlington office a couple of times per week. This individual will be responsible for leading mechanical system design, developing systems/subsystems, conducting component selection, integration planning and working with multi-discipline teams.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are looking for a senior Java Developer to join a new Financial Crimes squad that is being built. This team is comprised of Powerapps Developers, QA and Java Developers. This candidate will be... More responsible for developing mission critical systems in Java and Springboot. He or she will be writing microservices and REST APIs and must have recent experience writing code for 24/7 systems. He or she also will be deploying microservices into AWS and EKS and should have s strong understanding of docker and Kafka. He or she will be focused on delivering the following: ? Developing, designing, and building architecture solutions on a cloud-native platform dedicated to high scale processing of large amounts of data.? Assessing and researching current implementations of the platform and determining the course of action required to elevate the platform to meet customer needs.? Foster a culture of relentless pursuit of process and product quality using appropriate standards, engineering practices and tools? Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps)? Team player developing/deploying software in a fast-paced and highly flexible environment? Continued focus on improving test coverage, release velocity and production health? Working with global Agile teams and contribute to enhancing engineering practices? Exercising operational expertise in a team, targeting Engineering and DevOps excellence? Forever learning and growing your skillsets to be an active contributor to a well-rounded team? Security focus and mindset to safeguard our customers assets and to protect the firmCompensation:$60/hour to $80/hourExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Payroll Projects and Systems Manager will collaborate cross-functionally in leading process improvement projects, system implementations and integrations. This role will be accountable for the... More teams delivery of technology solutions to streamline processes in support of new regulations and compliance procedures.What you will doOversees systems aspects for payroll and timekeeping ? including process re-imagination, acquisitions, systems enablement and implementation and systems integrations, while ensuring compliance with federal, state, and local legislation.Partners with the Payroll team to access business requirements (define scope, create estimates, produce program documentation needed for funding approvals) and translate business needs into systems needs, architectural requirements and implementation/execution plans. Prioritizes competing payroll technology projects, partnering with Payroll Director and team to create roadmap for technology implementationManages relationships with HRIS, Legal, PLD, Finance, Field, and other stakeholders to ensure integrations from Workday into the Kronos and Payroll system are resulting in a high standard of data integrity to ensure compliant accurate payrolls.Lead the execution and delivery of technology solutions and projects from start to finish, including requirements definition, process mapping, project creation, testing planning and execution, integration requirements, data migration requirements and cutover activities to successfully launch the project or product- for ADP Vantage and Kronos Timekeeping. Provide high quality customer service and communicate project/program status (timelines, progress, and challenges) to technology, systems and business stakeholders regularlyLead, coach and develop team of direct reports, fostering a culture of excellence, collaboration and continuous improvement.Effectively use planning tools such as Jira to develop documents and to provide a clear vision for scope, use cases, workflows, wireframes, product requirements, acceptance criteria, and other materials as needed to support technical design, development, and QA activities while implementing new technology, i.e. ServiceNow and RFP results for new payroll and timekeeping technology.Provide domain thought leadership in the Payroll and Timekeeping technology landscape, by challenging current thinking and providing practical and innovative systems solutions to solve frictions in end to end payroll and timekeeping processes.Supports the Payroll function with creative solutions and new applications that promote efficiency, effectiveness and new thinking in payroll and timekeeping support.Performs other duties as assignedComplies with all policies and standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less