Job Search Results for quality assurance

Insight Global is seeking an a Technology Support Manager to join the IT Department of an AM 200 law firm. The Technology Support Manager leads the Firm?s Help Desk, overseeing both User Support... More Technicians and Senior Support Technicians to deliver exceptional technical support and user experiences. This role is responsible for daily operational oversight of the ITSM system (ServiceNow), ensuring SLA compliance, managing the Knowledge Base, and maintaining the highest standards of communication and technical accuracy.The Manager plays a critical role as a mentor, coach, and technical advisor ? developing troubleshooting skills, critical thinking, soft skills, and technical expertise within the team. In addition, the Technology Support Manager collaborates across departments to align technology support with organizational goals, ensuring a seamless and responsive experience for users. Above all, the Manager ?owns? the outcome of support interactions, ensuring every user has a positive experience with IT and that the Firm?s reputation for service excellence is upheld.Essential Functions & Responsibilities?Leadership & People Development?Supervise, coach, and mentor User Support and Senior Support Technicians.?Provide guidance on troubleshooting methodology, root cause analysis, and customer service best practices.?Foster development of soft skills (empathy, communication, expectation-setting) and technical skills.?Model and reinforce accountability for SLA compliance, ensuring the team consistently meets or exceeds standards for responsiveness, updates, and resolution quality.?Conduct performance reviews, set goals, and create development plans.?Recruit, train, and retain staff to ensure a high-performing and diverse team.?ServiceNow & Operational Oversight?Manage daily operations in ServiceNow, ensuring tickets are assigned, updated, and resolved in compliance with SLA requirements.?Monitor open and in-progress tickets daily, ensuring meaningful updates are provided and escalations are handled properly.?Approve and maintain Knowledge Base articles, ensuring high-quality, relevant, and accessible documentation.?Perform weekly quality assurance reviews of ticket handling and communication.?Create and maintain reports and dashboards in ServiceNow to visualize team performance, SLA compliance, and service trends for IT leadership.?Track and report on key metrics, including first response time, resolution time, escalations, and survey results.?Oversee and track IT equipment inventory across all offices, ensuring accurate asset records and minimizing loss through standardized tracking and reconciliation processes.?Own and maintain the Firm?s ITSM system (ServiceNow), including configuration, workflows, report creation, and dashboard management; serve as the point of contact for ITSM-related requests from other departments and IT leadership.?Escalation & Technical Guidance?Serve as escalation point for complex or sensitive tickets, working closely with Senior Support Technicians.?Partner with Subject Matter Experts in Applications, Systems, Networking, Communications/AV, Development, and Training to ensure escalations are well-documented and efficient.?Provide technical guidance and act as a resource for troubleshooting advanced or recurring issues.?Drive problem management initiatives by identifying root causes and recommending solutions.?Process & Quality Improvement?Identify patterns in recurring issues and implement process improvements to reduce ticket volume and increase efficiency.?Ensure knowledge sharing and consistency across the team.?Collaborate with IT leadership on departmental projects, security initiatives, and technology rollouts.?Stay current with trends in IT support, law firm technology, and ITSM best practices.?User Experience & Customer Service?Take ownership of delivering a high-quality support experience for every user interaction.?Ensure clear, professional, and empathetic communication with attorneys and staff.?Build trust and confidence in IT by holding the team accountable for user satisfaction as well as technical accuracy.?Additional Responsibilities?Maintain a high level of security awareness by advising users on safe practices, ensuring personal adherence to Firm security policies, and modeling secure behavior in all interactions.?Exercise heightened diligence in safeguarding data and systems, recognizing that elevated administrative rights require strict adherence to privacy, confidentiality, and compliance standards.?Adhere to Firm professional dress and appearance standards when working onsite or on video calls.?This role requires in-office work in accordance with Firm policy and may involve additional office days as business needs dictate.?May be assigned special projects by the Director of User Engagement or CIO.?Other duties as assigned by supervisorsThis role is hybrid, 2 days in-office per week and is open to all of the firm's office nationwide: Baltimore, Boston, Chicago, Ft. Lauderdale, Harrisburg, Miami, Minneapolis, Newark, New York City, Philadelphia, Princeton, Wayne, PA, West Palm Beach, Wilmington, DE or Washington, D.C.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking 3 Patient Logistics RNs to work virtually in Phoenix. As the PL RN you will help with transfer center operations to ensure smooth patient placement and efficient communication across... More departments. This role is seeking individuals who have a strong background with Medical Terminology and technology literacy combined with years within an inpatient clinical setting. There are both day and night 3x12 shifts available with the expectation to work 4 weekend shifts a month and alternating holidays.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for a Project Manager to help manage network infrastructure installation projects across Los Angeles Unified School District. There are about 750 schools within the district... More that require upgrades across 7 core components: LAN, WLAN, Fiber Optic Cabling, VoIP, Public Address Systems, Camera Systems, and Physical Intrusion Systems. The LAN platforms that are leveraged across these components include HP/Aruba, Alcatel and Cisco. The goal of these projects is to upgrade outdated technology. This project manager will be assisting in project scheduling, managing project deliverables and requirements, and reporting and tracking. The projects will consist of all phases of upgrade/construction activities including but not limited to;: Design, Installation/Configuration Quality Assurance and Final Closeout. They will be responsible for managing individual projects within the program that can range in size from a few thousand dollars to several hundreds of thousands of dollars each. They will be traveling to school sites about 20% of the time but must be flexible if this percentage increases. This project manager must be flexible, maintain a growth mindset, and be able to roll up their sleeves to get the job done. This is an environment filled with selfless community servants and leaders who are focused on providing a safe and updated school environment. Responsibilities: Engage with project teams, departments, and IT staff, leading the implementation of in-scope Services for the LAUSD networking projects. Manages the project lifecycle, from requirements gathering to system launch and support. These Resources will have at least one (1+) years of experience. Focus on project assignments and successful technical delivery, providing skilled solutions for in- scope equipment and network launches and support ensuring adherence to project schedules and deliverables. Provide project technical status updates to LAUSD on assigned projects and processes overall. Engage in and retain knowledge transfer regarding LAUSD?s tools and technologies, acceptable usage, and interaction handling procedures as required. Owns assigned projects and tasks from beginning to end, following procedures and policies and maintaining launch best practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position Summary Responsible for the facilitation of training for Patient Access Center?s schedulers and referral agents. This includes new hire onboarding, core skills, customer experience, call... More flow, technologies, and standardized workflows for multiple service lines. Evaluates the needs and current practices and creates and delivers a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. Essential Functions ? Facilitates New Team Member Training program, onboarding, continuous education, and additional training initiatives, as assigned. ? Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance. ? Continuously monitors Patient Access Center call flow, core skills, and workflows to ensure accurate patient registration, appointment scheduling, and call handling in alignment with established quality assurance expectations. ? Demonstrates proficiency with core applications and workflows, providing subject matter expertise. ? Proactively seeks to gain knowledge in all areas of patient access to include workflows and standard operating procedures in all service lines supported by the Access Center. ? Actively participates in access center departmental meetings to promote open, consistent communications for continuous performance improvement, collaborating with department leaders to identify and assess organizational, departmental, and individual training needs. ? Analyzes workflows and processes, identifies knowledge needs, and collaborates with direct leadership and stakeholders to establish a vision for creating, updating, and managing instructional content. ? Develops instructional materials, computer tutorials, reference materials, and visual aids for meeting specific access center training program objectives. ? Consistently reviews training materials and instructional content to ensure that materials are current and in alignment with organizational and departmental goals and initiatives. ? Reviews, resolves, and documents any training, trainee performance and behavior or workflow issues encountered in a timely and efficient manner and communicates issues with direct leadership and corresponding stakeholders. ? Assists and supports the implementation of process improvements, both intradepartmental and interdepartmental. Promotes efficiency, identifying opportunities to streamline processes and workflows, when applicable. ? Responds positively to change and acts as an ambassador in support of organizational and departmental goals and initiatives. ? Maintain records of training activities and team member progress. ? Supports Contact Center leadership by providing trainee feedback during assigned training. ? Exhibits compassion, empathy, patience, and understanding in alignment with the Way. ? Demonstrates effective and efficient use of department and organizational resources. ? Maintains reasonably regular, punctual attendance consistent with policies, the ADA, FMLA and other federal, state, and local standards. ? Maintains compliance with all policies and procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Summary:As a ServiceNow Administrator/Developer, you will be responsible for building, supporting, and continuously improving our ServiceNow platform to meet the evolving needs of PointClickCare. ... More You'll combine hands-on administration with creative development ? configuring workflows, designing integrations, and delivering features that make it easier for every team across the company to get things done. This is a collaborative, high-impact role that sits at the intersection of technology and people.Responsibilities:Platform Administration & Development ? Serve as a primary owner of the ServiceNow platform's day-to-day health, handling break-fix resolution, feature implementations, patch management, upgrades, and ongoing compliance monitoring. Develop and configure platform components including Business Rules, Client Scripts, Script Includes, UI Actions, UI Pages, and ACLs. Build custom applications and automate processes using Flow Designer flows and actions on the Now Platform.ITSM Module Ownership & Service Catalog ? Configure, maintain, and expand core ITSM modules ? Incident, Problem, Change, Request, Knowledge, and CMDB ? in alignment with ServiceNow and ITIL best practices. Partner with Technology & Support Services and business stakeholders to grow the Service Catalog and Service Portal, ensuring offerings reflect current business needs and drive end-user adoption.Integrations, Reporting & System Health ? Design, build, and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, JSON, MID Servers, and other web-based technologies. Coordinate data integrity between ServiceNow and connected systems, create meaningful reports and dashboards, and proactively monitor platform usage, health, and compliance across all modules.Upgrades, Vendor Management & Continuous Improvement ? Plan and execute platform upgrades, hot fixes, and patch deployments to mitigate security vulnerabilities and maintain platform stability. Collaborate with the ServiceNow vendor on high-impact tickets and remediation efforts. Continuously evaluate new ServiceNow capabilities and recommend improvements that align with organizational goals and ITIL best practices.Testing & Quality Assurance ? Define and execute structured testing strategies covering unit, integration, and regression scenarios. Conduct peer code reviews to enforce platform standards and ensure all delivered solutions are robust, scalable, and maintainable before moving to production.Documentation & Knowledge Management ? Develop and maintain comprehensive technical documentation including architecture guides, process manuals, configuration notes, and policies. Ensure knowledge continuity across the NES team and empower end-users through well-structured, accessible resources.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Construction Project Manager to support critical facility construction projects. This PM will run this office, manage projects from cradle to grave: estimates, run project to... More completion, handle procurement, and provide support post implementation. They will handle all aspects of managing a data center construction project and this will include providing leadership to contractors and vendors associated with the delivery of company?s projects. The candidate will have overall responsibility for the delivery of assigned projects on budget on time and assurance that the project scope and quality meet Company Design Standards and the objectives set for the project. The successful candidate will have to be exceptionally organized and be great with back-office work (change orders, budgets, process driven, etc.).ResponsibilitiesBudget and Controls - Monitors the approved project budget, provides oversight, and suggests necessary adjustments for project controls (e.g., Project Expenditure Request (PERs), Professional Services Request (PSRs), Change Orders, Pay Applications, etc.).Change Management - Partners with internal teams and stakeholders and shares updated process flow information with the project team to ensure new processes are being followed that increase program cost savings and improve overall cycle-time and efficiencies.Coordination - Attends and advises during scheduled owner/architect/contractor and other project meetings.Drives Results - Facilitates the delivery of metro-based/campus projects (e.g., new construction and/or retrofits) by making timely data-based decisions in partnership with the local project team and key stakeholders.Champions team and project goals, adhering to business processes, engaging vendor relationships when/where applicable, and fostering positive cross-group collaboration efforts aligned to the program strategy and milestones.Financial Acumen- Creates and applies best practices to identify and incorporate cost-effective solutions for the strategic and tactical delivery of a construction project.Applies influence, strategy, and decision-making to drive solutions, schedules, and manages change with clients, sponsors, and vendors.Managing Resources - Oversees timely execution of all procurement activities associated with resourcing and materials necessary for delivering program(s) on time and within project budget forecasts.Evaluates resources and ensures adequate staffing and materials for job completionProject Management - Drives campus-based delivery solutions (e.g., new or retrofit data center facilities).Analyzes technical information and provides recommendations to support solutions.Assists campus teams in establishing goals for project teams, assigning responsibilities, measuring performance, and seeking and delivering feedback to achieve timely results.Technical Acumen - Reviews engineering documentation/designs, site, and building plans by examining and analyzing technical information. Identifies potential risks/gaps and provides recommendations to project teams that mitigate risk, and improve overall constructability.Aligns project/program delivery with execution procedures and standards, and ensures alignment with organizational standards and commitments.pay range is 40-80/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is looking for a Project Manager to help manage network infrastructure installation projects across Los Angeles Unified School District. There are about 750 schools within the district... More that require upgrades across 7 core components: LAN, WLAN, Fiber Optic Cabling, VoIP, Public Address Systems, Camera Systems, and Physical Intrusion Systems. The LAN platforms that are leveraged across these components include HP/Aruba, Alcatel and Cisco. The goal of these projects is to upgrade outdated technology. This project manager will be assisting in project scheduling, managing project deliverables and requirements, and reporting and tracking. The projects will consist of all phases of upgrade/construction activities including but not limited to;: Design, Installation/Configuration Quality Assurance and Final Closeout. They will be responsible for managing individual projects within the program that can range in size from a few thousand dollars to several hundreds of thousands of dollars each. They will be traveling to school sites about 20% of the time but must be flexible if this percentage increases. This project manager must be flexible, maintain a growth mindset, and be able to roll up their sleeves to get the job done. This is an environment filled with selfless community servants and leaders who are focused on providing a safe and updated school environment. Responsibilities: Engage with project teams, departments, and IT staff, leading the implementation of in-scope Services for the LAUSD networking projects. Manages the project lifecycle, from requirements gathering to system launch and support. These Resources will have at least one (1+) years of experience. Focus on project assignments and successful technical delivery, providing skilled solutions for in- scope equipment and network launches and support ensuring adherence to project schedules and deliverables. Provide project technical status updates to LAUSD on assigned projects and processes overall. Engage in and retain knowledge transfer regarding LAUSD?s tools and technologies, acceptable usage, and interaction handling procedures as required. Owns assigned projects and tasks from beginning to end, following procedures and policies and maintaining launch best practices.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project & Content Manager | Job DescriptionA Fortune 500 client is looking to add a Digital Project Manager to support its digital marketing team. This person will work as a liaison between... More marketing, technology and external agency partners to efficiently execute consumer-centric brand marketing programs across websites, apps and other owned digital platforms. This person must be:?Agile in his or her approach to project management. ?Collaborative and foster a productive team environment. ?Self-motivated and not require guidance to initiate standard assignments once properly trained.?Highly organized and comfortable in a fast-paced environment where he or she must be able to prioritize various workstreams.?Comfortable delivering clear and concise written and verbal communication and take the initiative to share information across all relevant stakeholders.?Able to identify when process change is needed and feel comfortable making recommendations to the broader team.?Driven to be a part of best-in-class digital marketing programs. Responsibilities:?Liaise with the business and all relevant stakeholders to understand their needs and expectations; act as intermediary between all relevant stakeholders, including Marketing Digital Engagement Managers, Agencies, IT Product Owners, IT Scrum Masters, IT DevOps Architects and Engineers, Service Providers, QA, and Consumer Care.?Assist in the development of detailed project plans ensuring the objectives, scope, deliverables, quality assurance checks and timelines are properly communicated between all relevant parties. ?Assign tickets created in Azure Dev Ops and monitor tickets for progress and blockers. Provide regular updates on project status, milestones, and any changes.?Manage expectations and work with relevant stakeholders to resolve any conflicts or issues that may arise in a timely manner.?Organize and host weekly digital stakeholders call with the business, Martech and all digital agency partners.?Manage content calendar for owned digital properties, including the website and app. ?Implement best practices and continuous improvement initiatives to enhance project outcomes.?Manage stakeholder access to internal tools and platforms.?Documents user requirements & digital solutions.?Creates and maintains user and support reference guides.?Troubleshoots non-technical issues.Compensation:$55/hr to $60/hr Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a curious, craft driven Jr Designer to contribute to the creation and evolution of our client's brand design systems and AI-assisted creative workflows. This role is... More ideal for a designer with 1?3 years of professional experience who has strong foundational craft skills and a growing ability to think systemically across touchpoints. You will play an active role in developing brand identities, contributing to AI-enabled toolkits, and producing high-quality creative assets across physical and digital channels. You will help balance design excellence, brand governance, and emerging AI tools?contributing to scalable, modern creative solutions that elevates Walmart?s brands at scale. Responsibilities:CollaborationContribute to the design and evolution of omnichannel brand systems across packaging, retail, digital, and campaign touchpoints.Develop and refine logos, typography systems, iconography, illustration styles, color palettes, and layout frameworks under senior guidance.Partner with senior designers, copywriters, strategists, and cross-functional teams to concept & execute creative assets.Contribute to AI toolkits designed to support the creative process, including prompt libraries, workflow documentation, and testing initiatives.Present design concepts and rationale clearly to internal stakeholders.Trend & Technology ExplorationStay informed about trends in brand design, retail, culture, and Generative AI tools.Proactively experiment with emerging AI features and creative workflows to enhance efficiency and iteration.Explore how AI can scale creative systems while maintaining strong craft and brand integrity.Share insights, learnings, and recommendations with the broader team.Quality Assurance & GovernanceFollow brand guidelines and governance guardrails when creating and refining assets.Document prompts, workflows, and version histories for AI-generated work.Ensure all outputs meet Walmart?s standards for typography, layout, accessibility, compliance, and brand consistency.Maintain strong attention to detail and craftsmanship across all deliverables.Project Ownership & ContributionContribute to design projects from concept through production with increasing autonomy.- Manage smaller workstreams or components of larger initiatives independently.- Support pilots, workshops, and day-to-day production needs.- Deliver organized, production-ready files on time and aligned with strategic objectives.- Balance multiple assignments in a fast-paced environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a Customer Program Manager (CPM) to assure our customers' success with our clients products and services fostering long-term, strategic partnerships. The CPM is the primary contact... More for our most important customers, marshalling the client, and 3rd party resources in support of these customers' test challenges and operational efficiency using our equipment. The CPM will establish customer satisfaction standards, institute strategic plans, and monitor progress for schedule performance, cost management, technical excellence, and customer satisfaction. This person will also initiate program corrections as critical deviations are identified. This is a unique opportunity, ideal for a candidate with diverse technical and communication skill sets to oversee & direct a multi-disciplinary group. To have a high impact on success, the candidate must be capable of setting and adjusting priorities rapidly, allocate project resources appropriately and be tactical in creating strategies, as well as building strong customer relationships. We are looking for an energetic, intelligent, and dynamic individual with high integrity to join our team. It is a fast-paced environment so this individual must also be able to handle rapidly changing work assignments.Serve as key customer contact on customer contract performance and support. Define program requirements in terms of product design, systems and process management, project budgets, cost management, resource deployment, technical support, program/project phases, master schedules/project milestones and all other planning activities for program implementation & on-going maintenance.Provide leadership, project management and direction to cross-functional teams supporting customer program requirements focused on customers' use of our equipment.Support customer personnel by directing ATS functional resources to provide on-going assistance and instructions in the deployment and operation of semiconductor test equipment/tools/systems and product applications. Liaison with customers' manufacturing partners in the optimal operation of our equipment.Conduct and facilitate program reviews to assess cost and delivery performance and ensure the achievement of technical goals and contract commitments while keeping within a budget. This may include post-mortem analysis after product or program launch.Present status reports to senior management, including any action recommendations requiring further approvals.Collaborate with procurement, engineering, manufacturing / operations, and quality assurance in overseeing the selection and contract performance of subcontractors providing technology, key product components and engineering services for assigned programs.Salary range is $150,000-$175000. This is an on-site position in Lake Forest, CA.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less