Insight Global seeking a dedicated and detail-oriented Service Desk Analyst to join an existing team at Emerson. This person will be interacting with internal Emerson employees and providing the first level of technical support. This role is onsite, and they are looking for someone that is extremely comfortable being customer facing -- a solid blend of customer service experience alongside technical support (hardware and software) experience will allow this person to be successful in the role.
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- Exceptional interpersonal and communication skills.
- Strong organizational abilities with a keen attention to detail -- customer first mentality
- 3 years of experience with ServiceNow or a similar ticketing system (Ad hoc troubleshooting -- not a high-ticket volume)
- 3 years of experience in hardware and software troubleshooting -- policy updates such as M365 tools, AV equipment, basic networking, imaging, etc.
- Demonstrated ability to optimize schedules and allocate resources effectively.
- Commitment to maintaining high standards of quality and efficiency.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.