Job Search Results for Customer Success Manager

Client Success Manager

Our Education Software Client is seeking a Client Success Manager for a 3 month role to help assist with client interaction and partnership. They will play a critical role as the primary post sale... More point of contact for strategic Client accounts, responsible for managing complex client relationships, driving deep adoption of products and services, and ensuring the client account is healthy, referential and results in growth of the portfolio. They will build strong and productive relationships with state departments and districts, facilitates effective internal and external activity, communication, and clearly understands and communicates the positive impacts of solutions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Program Manager

As a Technical Program Manager, you will work on the initial planning and design of features, manage the specifications and timeline of their development, and monitor their on-going operation to... More better understand customer experiences. You will work collaboratively with our team of program managers, software engineers, designers, and testers to ensure new features delight our users and add strategic value for the studio. You will communicate throughout the process to understand progress towards delivery, technical challenges, and to provide clarity on customer needs using a data-informed approach. You will be expected to demonstrate an ability to learn and adopt relevant new technologies, tools, methods, and processes to leverage in your solutions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Invoice to Cash Project Manager

A large software company is looking for a project manager who will be responsible for a variety of different implementation projects. This candidate will be responsible for maintaining project data,... More scheduling, and budgetary information. The project manager will outline project success criteria to key stakeholders and help drive the project towards desired outcomes, ensuring the project stays on the timeline. The ideal candidate will have experience working with external customers and have experience with invoice to cash.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Project Manager

The Digital Orders Management group consisting of Consumer Billing and Provisioning on Demand teams is in need of a TPM to support current initiatives and upcoming scope. Project Ownership: Manage... More end-to-end project lifecycle for complex solutions, including planning, execution, and delivery. Ability to understand technical elements of API development and orchestration on Kubernetes. Stakeholder Collaboration: Partner with business, internal/external stakeholders, and leadership to understand project requirements and objectives.Data Analysis: Analyze data to identify project risks, opportunities, and root causes of issues.Testing & Experimentation: Implement hypothesis-driven testing (e.g., A/B testing) to validate project assumptions.Financial Analysis: Conduct cost-benefit, ROI, and NPV analysis to support project decisions.Funding & Trend Analysis: Secure project funding and anticipate industry trends.Communication: Present project updates to Director level and below.Feature & Technical Improvements: Recommend project features and technical enhancements.Partnerships: Assess external partnerships and licensing opportunities.Customer Insights & Advocacy: Leverage customer insights and advocate for a customer-first approach.Agile Collaboration: Collaborate with Agile teams and manage project backlog.Release Schedule & Story Elaboration: Communicate release schedules and maintain story elaboration.Dashboards & Reports: Track project health and success metrics.Beta Programs & Promotion: Run beta programs and collaborate on project promotion.Support & Execution: Assist with the software development process and communicate technical challenges.Project Quality & Training: Ensure project quality and develop training materials.Issue Resolution & Agile Practices: Identify and resolve project issues, support Agile practices.Collaboration & Professional Development: Develop positive relationships with teams and maintain professional knowledge.Compensation: $54/hr to $72/hr. Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Project Manager - INTL - India

A Fortune 50 company is looking for a Technical Project Manager who can join this company's Enterprise Data Analytics and Platform team in a global cross-functional collaborative role. This team is... More responsible for driving data analytics tools, incident management across the different data platforms and tools, and platform management/operations internationally and across different business units. This client is currently about to go into production environment of their enterprise Azure Databricks environment (roughly 220+ workspaces within DB) and we need someone who can coordinate and facilitate the different team members when issues arise. You will help with driving process improvement, status reports to leadership and stakeholders, and coordinating move forward plans once the issues are resolved. You will help with driving engineering and operational excellence by establishing and enforcing best practices, standards, and methodologies to improve operational efficiency, quality, and delivery, while ensuring adherence to timelines and budgets. As the Project Manager, this client is also looking for someone who can help with fostering a positive and inclusive team culture by promoting collaboration, continuous learning, and professional growth. Provide guidance and support to team members, encouraging their development, and creating an environment that values diversity, innovation, and open communication. This person will be successful in this role if they have collaboration skills across a global team, strong presentation skills, critical thinking, are customer obsessed, bias for action, and have a high sense of urgency. This position requires someone to work in IST time zone and work with US, APAC, EMEA, and India. Working hours would be 2:00 PM IST to 12:00 AM IST for an 8-hour shift.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Head of iLottery & Digital Operations - INTL UK/EU

Scientific Games is a global leading, award-winning company providing the Technology and Services for Lottery and Gaming Systems. They offer Lottery Instant Products, Sports Betting, and Digital... More Interactive Gaming to name a few. They are headquartered in Atlanta, Georgia and have a global presence in over 50 countries with 150+ customers. They attest their success to their purpose-driven culture and relentless innovation to consistently pioneer in the Lottery and Gaming Technology industry. As they continue to grow, they are seeking a Head of iLottery & Digital Operations to join their team. They are seeking an individual who is heavily data driven and result oriented. This individual will have 2 direct reports and cross functionally work with the customer accounts, print, marketing and tech teams to lead and operate a new product being brought to the market.Compensation range between $110,000.0 - $150,000.0We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Account Director

Insight Global is seeking an Account Director for an event agency client. The Account Director serves as the primary client contact for both existing and new accounts. This role involves identifying... More client event needs, building and maintaining relationships, and executing specific account strategies. The Account Director collaborates closely with all departments, from sales management to event execution, and is a key figure in mentoring and guiding teams towards customer success. This position exemplifies leadership, methodology, and effective communication both internally and externally.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not exhaustive and additional duties may be assigned.Reinforce Department Goals: Promote the companys aspirations and the five critical behaviors for success:Customer First: Prioritize customer needs and deliver exceptional service.Know Your Stuff: Demonstrate expertise in event logistics and leadership, encouraging continuous learning.Listen Carefully: Foster a culture of active listening and responsiveness.Execute With Excellence: Commit to high-quality execution in all initiatives.Client Liaison: Act as the primary liaison for account clients.Relationship Building: Work with the account owner to build strong relationships with key contacts.Business Planning: Collaborate with the Owner, General Manager, and Director of Account Services to create a business plan for gaining market share within existing accounts.Identify Opportunities: Discover new business opportunities within existing accounts.Program Development: Work with other Account Directors on program scope and development.Program Execution: Oversee the development and execution of program operations within assigned accounts.Quality Assurance: Ensure the overall quality of accounts and the success of events.RFP Management: Provide necessary pre-sale information to Strategic Sourcing.Salesforce Updates: Keep Salesforce updated with all event activity.Business Briefs: Maintain business brief documents for each account, including organizational structure, executive leadership, company revenue, business structure, competitors, event landscape, and client team structure.Contract Management: Maintain account contract terms and rate cards annually.Business Reselling: Resell business year to year.Client Contracts: Manage and maintain client contracts, including LOCs, SOWs, and MSAs.Strategic Sourcing Support: Assist with program costing, planning, and development.Program Budgeting: Manage the program budget for all programs on the account.Financial Tracking: Issue preliminary payment schedules, good faith client invoicing, and track financials throughout the event lifecycle.Consultative Strategy: Provide strategic guidance, including:Quarterly and Annual Business ReviewsCompetitive Landscape AnalysisEvent Roadmap and Staffing StructureIndustry TrendsCustomer-focused CommunicationsIdentifying moments of care for customersProactive Sourcing and PlanningThird-Party Vendor ReviewsMentorship: Mentor and guide all employees assigned to the account.Innovation: Introduce new ideas and improved processes to streamline operations and enhance client experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less