Job Search Results for Customer Success Manager

Remote Customer Success Manager

We?re a fast-growing startup scaling rapidly and building the systems, playbooks, and processes that don?t yet exist. Our team is small, scrappy, and customer-obsessed. We work in Slack, live in... More ambiguity, and get things done.We?re looking for a Customer Success Manager who thrives in chaos ? someone excited to help build the train and the tracks while it?s moving.What you?ll do? Manage a high-volume book of 100+ customers ? each in its own Slack channel ? spanning strategy, design, and day-to-day support conversations.? Build genuine relationships with customers and become their go-to for retention strategy, product best practices, and feature adoption.? Lead proactive outreach, QBRs, and daily triage to keep customers engaged and successful.? Be the connective tissue between customers and internal teams ? you?ll surface bugs, log feedback, and help prioritize what matters most.? Work closely with Product and Engineering to help shape onboarding, training, and lifecycle processes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Test Customer Success Manager

A client of Insight Global is seeking an experienced Client Success Manager (CSM) to own strategic relationships with our enterprise customers. You will be responsible for driving adoption, ensuring... More long-term success, minimizing churn, and identifying expansion opportunities. The ideal candidate is a proactive, customer-centric professional who thrives in a high-growth SaaS environment and excels at building trusted partnerships with large organizations.Additionally, you will manage a portfolio of enterprise accounts as the primary post-sale point of contact, driving seamless onboarding, strong product adoption, and continuous value realization. You will proactively engage customers through success planning, strategic business reviews, training sessions, and workshops, while closely monitoring customer health to identify risks and execute targeted retention strategies. Partnering with Sales, Product, Support, and Engineering, you will address customer needs, resolve issues, and help influence product direction. You will also identify and pursue upsell and cross-sell opportunities by understanding customer goals and aligning them with our solutions, while creating customer-facing materials such as success plans, ROI reports, and best-practice resources. The role requires leading meetings with stakeholders at every level?from technical users to senior executives?to drive alignment and support informed decision-making. Additionally, you will develop deep expertise in the company's SaaS platform through structured training and ongoing enablement, and contribute to the scaling of Customer Success processes, playbooks, and tools as the organization grows.Compensation:? $50/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law in Poland.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Client Success Manager (CSM) - INTL | Peru or Costa Rica

OverviewWe are seeking experienced Customer Success Managers to support U.S.-based managed services customers. This role is highly relationship-driven and customer-facing, focused on driving value,... More managing executive relationships, and ensuring a strong overall client experience.Responsibilities- Serve as the primary or supporting CSM for a portfolio of U.S.-based enterprise accounts- Build and maintain trusted relationships with IT leaders and executive stakeholders (Director?VP level)- Tracking KPIs, SLAs, and service performance and translating that data into clear business value for your clients- Supporting account financial health including margin awareness, retention strategy, and identifying cross-sell/upsell opportunities- Proactively managing risk, maintaining risk registers, and leading recovery efforts when accounts need attention- Coordinating between client and internal delivery teams to ensure seamless service execution- Leading QBRs and executive business reviews with confidence- Handle escalations with professionalism, ownership, and empathy- Maintain a strong on-camera presence and professional presentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

GTM - Systems Manager

Insight Global is seeking a Senior GTM Systems Manager ? Customer Experience for a top SaaS client. This individual will serve as the senior owner of Customer Experience systems, with a heavy focus... More on Zendesk administration and optimization. The role partners closely with CX, Customer Success, GTM Operations, and Engineering leaders to design scalable workflows, improve agent productivity, and deliver reliable, data-driven customer experiences. This is a high-impact role for a Zendesk expert who thrives in fast-moving, high-growth environments and can lead both strategically and hands-on.Day-to-DayAct as the primary Zendesk administrator and CX systems SMEDesign and maintain Zendesk workflows, automations, SLAs, routing logic, and macrosPartner with CX and CS leaders to optimize support and success workflowsOwn CX system initiatives end-to-end (scoping, configuration, rollout, adoption)Ensure CX data cleanliness, reporting accuracy, and executive-level insightsIdentify inefficiencies across the support lifecycle and implement tooling improvementsManage CX tooling vendors and consultantsEstablish and enforce system governance and documentation standardsInfluence CX tooling roadmap and tech stack decisionsEnsure compliance with data privacy, security, and reporting standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager - Managed Print (REMOTE)

Role OverviewThis role leads the delivery of large, complex customer projects and is considered a subject matter expert in project management. You?ll work on high-risk, high-visibility initiatives,... More provide strategic guidance, and help shape project management best practices across the organization. Strong client leadership, financial ownership, and team management are key to success in this role.Key ResponsibilitiesProject Delivery & Financial Management-Lead end-to-end delivery of large, complex customer projects, often across multiple regions-Manage high-risk projects with complex legal, commercial, and operational requirements-Own project financials, including P&L, budgeting, and forecasting-Meet or exceed SOAR-approved budgets and provide accurate financial forecasts to leadershipClient & Business Development-Manage senior-level client relationships and act as a trusted delivery partner-Represent the organization with external customers and stakeholders-Identify and develop new business opportunities within existing clients-Support early qualification and assessment of large, complex opportunities-Act as opportunity manager for high-risk dealsProcess & Expertise-Serve as a subject matter expert in project management methodologies-Drive process improvements and help establish project management standards and policies-Contribute to the project management professional community and share best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager - Launch

A client of Insight Global in the retail technology industry is hiring a Program Manager to assist with the launch of new locations across both rural locations in North America. This person will be... More overseeing a number of internal and external partnerships and tracking project life cycles in an effort to grow the business and increase access to the product for the customer base through overseeing the launch of new buildings and sites. This person will be the central point of contact for vendors and parties involved in the site launches they are assigned to and must be able to effectively communicate with all parties and track project success. We are looking for someone with a proven track record of successful project management who has a functional project management skill set and great interpersonal skills. Partnership & collaboration is paramount to this role in addition to the ability to be flexible and adaptable to change as project scopes and timelines adjust. This role will require roughly 50% travel throughout the year; traditionally Monday ? Thursday and expenses are fully reimbursed but must be purchased on a personal credit card and can be submitted weekly for reimbursement. A credit card limit of 6-8k is recommended to support booking numerous trips at once if needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Product Manager

This position contributes to Client's success by contributing to the strategic value, usability, and performance of one or more of our digital products. To be successful, the technical product... More manager needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging digital experiencesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager - Launch

A client of Insight Global in the retail technology industry is hiring a Program Manager to assist with the launch of new locations across both urban and rural locations in North America. This person... More will be overseeing a number of internal and external partnerships and tracking project life cycles in an effort to grow the business and increase access to the product for the customer base through overseeing the launch of new buildings and sites. This person will be the central point of contact for vendors and parties involved in the site launches they are assigned to and must be able to effectively communicate with all parties and track project success. We are looking for someone with a proven track record of successful project management who has a functional project management skill set and great interpersonal skills. Partnership & collaboration is paramount to this role in addition to the ability to be flexible and adaptable to change as project scopes and timelines adjust. This role will require roughly 50% travel throughout the year; traditionally Monday ? Thursday and expenses are fully reimbursed but must be purchased on a personal credit card and can be submitted weekly for reimbursement. A credit card limit of 6-8k is recommended to support booking numerous trips at once if needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

LATAM - Sr. Product Manager

THE TEAMThe Marketplace Product team for our client owns the fan-facing experience across web and mobile. This team ensures fans can easily discover, evaluate, and purchase tickets for live events... More they care about. The group partners closely with engineering, design, marketing, and operations to deliver reliable and transparent buying experiences at global scale.THE ROLEAs a Senior Product Manager on the Purchase team, you will own key product capabilities that support ticket pricing and availability across the our clients marketplace.You will focus on how pricing, fees, and inventory are presented to fans throughout the purchase journey. Your work ensures fans clearly understand what tickets are available, what they include, and what they cost before they buy.This role emphasizes functional product ownership, stakeholder collaboration, and outcome-driven execution. You will translate business needs into clear product requirements, prioritize roadmaps, and guide delivery from concept through launch and continuous improvement.Your work will directly support our clients' goals around pricing transparency, marketplace consistency, and fan trust across first-party and partner experiences.WHAT YOU WILL DOOwn the end-to-end product lifecycle for pricing and availability experiences across the marketplaceDefine product vision, roadmap, and success metrics aligned to fan experience and business goalsPartner with engineering and design to deliver reliable, scalable solutions that support real-time purchasingGather and translate business requirements such as pricing rules, fees, taxes, and inventory states into clear product definitionsCollaborate with legal, compliance, and operations teams to ensure regional and regulatory requirements are metDrive initiatives focused on pricing transparency and consistent fan-facing experiencesUse data and feedback to evaluate performance, identify opportunities, and guide continuous improvementCommunicate progress, risks, and tradeoffs clearly to cross-functional partners and leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Engineering Project Manager

The Engineering Project Manager will be responsible for the successful delivery of Global Distribution Engineering projects, as well as planning and executing in both Waterfall and Agile... More methodologies. This position requires strong communication, influencing, project management, and agile skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less