Job Search Results for help desk

Help Desk Technician

PAY RATE RANGE 20-24.50/hr. JOB DESCRIPTION:A Service Desk Technician is a highly visible position within Greif IT Services as this position is a primary conduit for our colleagues with the rest of... More the department. A successful candidate will have good interpersonal, customer service and communication skills. They will also possess the ability to follow procedures, identify trends, prioritize work, and follow job tickets through to completion or escalation. A successful candidate will be agile enough to make the best decision based on available facts, even when uncertainties exist.RESPONSIBILITIES:oPrompt answering of phone calls or walk-up requests in clear and consistent manner.oAbility to quickly take control of situations and to assess impact and urgency.oAbility to convey a sense of empathy to the end user, and to ensure they have called the right place and their issue will be fully and properly addressed.oAbility to document clearly and concisely, yet quickly all calls within the IT Services Management System.oAbility to follow on-call rotation list to contact the correct resolver group or on-call regional technician when necessary.oThe ability to follow written instructions and procedures for password reset of various systems.oThe ability to follow written instructions on quick-resolution procedures for common issues for various system.oThe wisdom to know when to discontinue troubleshooting before it becomes prolonged and engage higher levels of technical or hierarchical support.oMonitoring of ticket queues to process incidents and service requests in a timely matter with regard to priority.oCompletion of Standard Service Requests including software installations, and other administrative tasks.oManagement of IT asset inventoryoAbility to interface and build relationships with outside vendors (phone company, printer repair, etc.)We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Help Desk Agent - Hardware

One of Insight Global's Fortune 500 clients is looking for Remote Help Desk candidates. This is a 24/7 help desk center, and all candidates must be comfortable working any day/any time. This person... More will provide remote technical support to internal retail store associates (cashiers, back-office associates, etc.) and will be responsible for identifying and investigating any problems with the stores computer hardware including registers, desktops, laptops, scan guns, and signature pads. You will also be following all steps in ServiceNow Knowledge Base Articles to troubleshoot issues reported and either resolve the issue yourself or escalate to the appropriate contacts. You will create and submit detailed call logs in ServiceNow to document the customer interaction. The call logs are expected to be accurate, thorough, and created in a timely manner. Expected daily call volume is between 25-35 calls. All individuals must have excellent customer service skills and have prior experience working in a call center environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Service Desk Tier I

We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first point of contact for IT support, providing 24x7x365... More assistance to state employees and affiliated users. This position requires holiday and weekend work, as well as 2nd and 3rd shift availability after the first 60 days of training. The pay for this is $15-22/hour based on experience.Key Responsibilities:- Respond to incoming calls, chats, and emails from users seeking technical assistance.- Provide Tier 1 troubleshooting for hardware, software, network, and application issues.- Accurately log all incidents and service requests into the ticketing system.- Escalate unresolved issues to Tier 2/3 support teams as necessary.- Follow standard operating procedures and knowledge base articles.- Maintain a high level of customer service and professionalism in all interactions.- Support users with varying levels of technical expertise.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Application Support Specialist

Our client is seeking an Application Support Specialist to join their team! As an Application Support Specialist, your day-to-day activities will involve providing remote technical assistance to end... More users for various software applications. You'll respond to help requests via telephone and email, troubleshoot application issues, and ensure timely resolutions based on user needs. Additionally, you'll participate in the design, improvement, and implementation of software applications, and conduct extensive testing of upgrades to ensure everything is working correctly. This role offers the opportunity to give input on software improvements, making it ideal for someone interested in contributing to the development process. Excellent communication skills, strong analytical abilities, and a collaborative approach to problem-solving are essential. Occasionally, you may need to visit the office. This is a permanent position, 100% remote (California and Arizona only). The base salary range for this role is $105,000 - $112,000.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Support- INTL India

A client of Insight Global is looking for two technical support specialists to remotely join their team. This person will be responsible for providing the first line of defense to their clients for... More their product support and provide support via email, phone and the clients ticketing system. This person will be supporting 3 different products within the clients portfolio and be responsible for fielding inbound calls from customers and helping to close out some of the backlog of tickets. The hours for this role will be 8:30am -5 pm AEST (4 am IST-12:30 pm IST ) (6:30 am PHT- 3 pm PHT).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technology Support Analyst

Insight Global is looking for a Technology Support Analyst to join one of the largest non-profit healthcare systems in the US. In this role, you will be supporting the Supply & Service Resource... More Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value. Other responsibilities include: -Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis. -Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add. -Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders. Manage the site resources jointly with facility management to ensure tasks are completed as scheduled. -Services as a resource for troubleshooting and resolving issues related to SSRM technology -Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents. -Review and test upgrades, and added functionality in order to support ERP system. -Develop reports, analyze data, update data for ERP system. -Develop and train ERP end-users across organization. -Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice. -Acts in an independent manner with minimal supervision, while maintaining high quality standardsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Compliance and Security Admin-Remote

Our client is seeking a Compliance & Security Administrator. Reporting to the Director of Information Security, this role can be hired as remote or hybrid, provided the candidate is in a... More state/jurisdiction wherein we practice.Collects and documents evidence of compliance with applicable policies, procedures, and regulations.Maintains policies and procedures to ensure risks are identified and mitigated as the technology environment changes.Assists in the review and completion of client requests (e.g. outside counsel guidelines and questionnaires).Collaborates with key stakeholders to document technology processes and controls.Tests, reviews, analyzes, and recommends updates to controls in technology procedures.Facilitates external audits by collecting requested evidence, analyzing requirements, and coordinating overall response.Identifies improvements that will strengthen the efficiency and effectiveness of compliance initiatives.Maintains documentation of, and reports on, status of compliance activities.Analyzes business impact/exposure of emerging security threats, vulnerabilities and risks.Coordinates with internal stakeholders to deliver security awareness messages and other messages as required.Articulates the security agenda as a member of project teams.Participates in third-party (vendor) risk assessment and management processes.Coordinates with IT staff as necessary to implement security procedures to mitigate risks.Documents and reviews information security requirements.Assist with the capture of evidence to support our ISO 27001 information security certification.Targeting $75-95KWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less