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Jul 15, 2024

Phoenix, AZ

|

Help Desk

|

Contract-to-perm

|

$16 - $20 (hourly estimate)

{"JobID":368765,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-112.000545454545,"Longitude":33.5150909090909,"Distance":null},"State":"Arizona","Zip":"85016","ReferenceID":"PHX-718184","PostedDate":"\/Date(1721045786000)\/","Description":"* This role must be OK working MST/ PST (Arizona Hours), weekends, and 3rd shift.SHIFT OPTIONS:7am-330pm MST Wed -- Sunday (With Mon/Tues off) 7am-330pm MST Thurs-Monday with Tues/Wed off. A client in Phoenix is looking for a fully remote Help Desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, uninstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, uninstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk - Weekend Shift - FULLY REMOTE","City":"Phoenix","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 3+ years of experience in a Help Desk role working remotely servicing internal and external users* Experience working with POS systems at retail stores* 6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician* Experience working on Microsoft Teams along with other Microsoft Suite tools* Experience using Cisco Jabber for phone calls* Experience working with a large enterprise servicing internal employees* Ticketing system experience (+ ServiceNow)* Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important skill!* Recent experience working remote in a Help Desk setting* Strong customer service orientation","Skills":"- Bilingual in Spanish","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":20.0000,"SalaryLow":16.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

* This role must be OK working MST/ PST (Arizona Hours), weekends, and 3rd shift.SHIFT OPTIONS:7am-330pm MST Wed -- Sunday (With Mon/Tues off) 7am-330pm MST Thurs-Monday with Tues/Wed off. A client... in Phoenix is looking for a fully remote Help Desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, uninstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, uninstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Nov 10, 2022

Phoenix, AZ

|

Help Desk

|

Contract-to-perm

|

$17 - $21 (hourly estimate)

{"JobID":239407,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-112.060454545455,"Longitude":33.7419090909091,"Distance":null},"State":"Arizona","Zip":"85027","ReferenceID":"PHX-526694","PostedDate":"\/Date(1668118440000)\/","Description":"Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Fully Remote Service Desk","City":"Phoenix","ExpirationDate":null,"PriorityOrder":0,"Requirements":"6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important skill! A brief understanding of Microsoft Suit tools and familiarity with a ticketing system Strong customer service orientation","Skills":"Plusses: ServiceNow Experience Bilingual Certifications (A+ \u0026 Google)","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.4500,"SalaryLow":17.1600,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat... generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 09, 2024

Tulsa, OK

|

Help Desk

|

Contract

|

$17 - $21 (hourly estimate)

{"JobID":367270,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-95.8927272727273,"Longitude":36.1442727272727,"Distance":null},"State":"Oklahoma","Zip":"74103","ReferenceID":"OKC-717076","PostedDate":"\/Date(1720520199000)\/","Description":"? Provide responsive, timely and high-quality support and excellent customer service experience Retail store owners, boutiques, and corporate employees regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.? Research, resolve, and respond to complex questions received phone calls, emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technologyAcquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.? Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.? Utilize ITSM ticketing system (such as ServiceNow, ZenDesk) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.? Participate in team projects that enhance the quality or efficiency of Service Desk service.? Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Service Desk Analyst","City":"Tulsa","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 2--4-year technical degree OR equivalent in work experience as a Service Desk Analyst (1-2 years)? For Tier 2 roles: 2--4-year technical degree OR equivalent in work experience as a Service Desk Analyst (3-4+ years)? Proven expertise with positive customer service skills and communication skills? Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9? Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk? Demonstrated support of enterprise environments, including:o Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralso Hands-on and/or remote Break / Fix support of POS Systems (retail environment), Ticket printers, Zebra Printers, and local network printers.o Support of RFID / RED technology, handheld scanners, and sonar inventory devices with full understanding on how this technology works.o Support of Microsoft Windows 10 Operating Systemo Support of MS O365 provisioned accountso Support of mobile devices such as iPads, iPhones, Surface Devices, etc.o Password Reset, Account Unlock, etc.o Support of MacBook devices and MacOSo Support of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.o Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust, etc.","Skills":"? Prior experience working within a retail support environment including front and back store support, is a strong plus.? Knowledge of applications, personal operating systems and/or languages preferred.? Bachelor of Science in a technical discipline or equivalent experience in related industry also preferred.","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.0000,"SalaryLow":16.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

? Provide responsive, timely and high-quality support and excellent customer service experience Retail store owners, boutiques, and corporate employees regarding their technical inquiries, driving... ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.? Research, resolve, and respond to complex questions received phone calls, emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technologyAcquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.? Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.? Utilize ITSM ticketing system (such as ServiceNow, ZenDesk) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.? Participate in team projects that enhance the quality or efficiency of Service Desk service.? Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 05, 2024

Chicago, IL

|

Help Desk

|

Contract

|

$15 - $19 (hourly estimate)

{"JobID":361275,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-87.6655454545455,"Longitude":41.8553636363636,"Distance":null},"State":"Illinois","Zip":"60661","ReferenceID":"CHI-709464","PostedDate":"\/Date(1717582597000)\/","Description":"This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external B2B customers through designated support channels such as telephone and electronic mediums. This customer-centric role will focus on a variety of operational and technical support requests related Business Customers (Only), applications, and user access needs. This position will require the excellent use of judgment and desire to drive resolutions on behalf of our customers. *Provide exceptional customer service to all our internal and external customers by being courteous, polite and friendly toward all those we serve. Acknowledge and address customer\u0027s issues immediately to determine the overall support needs and proper resolution path. *Search Knowledge Base articles and/or Standard Operating Procedures for possible resolutions or the escalation of individual requests to an elevated support team for further assistance. Actively and energetically participate in departmental programs that promote and deliver exceptional customer service to those we serve. *Provide first level technical support and triage by receiving, processing, and responding to work requests for timely resolutions through a variety of support channels including email, telephone, ITSM ticketing system, and email. Independently owning the customer experience throughout support engagement. *Assess customer support needs by guiding and assisting customers in established procedures for requesting equipment, relocations, software installation, sign on or programming changes. Evaluate the nature of and complexity of call to ensure proper call handling. *Fully document all associated resolutions/ actions taken in ITSM ticking system; including, description of incident, troubleshooting methods performed, and actions taken to final resolution. *Assist Tier 2/ 3 Team Members on support projects and departmental operations as engaged or requested. *Consult with team lead on escalated tickets and follow-ups. *Maintain and demonstrate excellent teamwork on all assigned and scheduled support projects. *Responsible and accountable for being on time and ready to perform duties and assignments when scheduled and without challenge. Will be self-directed and self-governing as it relates to your responsibilities whether working in the office or remote. *Responsible for completing all timesheets, compliance training, and shift changes independently. *Perform all other duties and special projects as assigned by senior tier members or Customer Support Leadership. *Ability to work all shifts, weekends, and holidays to support the business. *Language skills English (required), Spanish (optional plus) *Ability to work remote and office in Hybrid model. TU reserves the right to require in-office only.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Service Desk Entry Level Remote","City":"Chicago","ExpirationDate":null,"PriorityOrder":0,"Requirements":"oHigh School Diploma required, associate or bachelor\u0027s degree from an accredited college or university, or equivalent experience desired. A degree in Computer Science, Information Technology, Computer/Data Systems Management or a related field or discipline is preferred.oPreferred experience in a Customer Call Center environment.oIt is generally desirable for a person in this position to possess professional or technical education such as HDI Support Center Analyst/ Customer Service Representative; A+, ITIL, and ability to maintain those certifications in active status.oGood typing skills with a minimum of 45 wpm required.oStrong oral and written communication skills.oDemonstrated ability to work in a team environment, with strong interpersonal skills.oAbility to work assigned/ required shifts requested by leadership to ensure organizational support needs.oConsistent performer utilizing engagement and diplomacy skills to achieve required results.oStrong multitasker with strong attention to detail. Ability to multi-task across three platforms: Calls, Chat and Tickets.","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":19.0000,"SalaryLow":15.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external... B2B customers through designated support channels such as telephone and electronic mediums. This customer-centric role will focus on a variety of operational and technical support requests related Business Customers (Only), applications, and user access needs. This position will require the excellent use of judgment and desire to drive resolutions on behalf of our customers. *Provide exceptional customer service to all our internal and external customers by being courteous, polite and friendly toward all those we serve. Acknowledge and address customer's issues immediately to determine the overall support needs and proper resolution path. *Search Knowledge Base articles and/or Standard Operating Procedures for possible resolutions or the escalation of individual requests to an elevated support team for further assistance. Actively and energetically participate in departmental programs that promote and deliver exceptional customer service to those we serve. *Provide first level technical support and triage by receiving, processing, and responding to work requests for timely resolutions through a variety of support channels including email, telephone, ITSM ticketing system, and email. Independently owning the customer experience throughout support engagement. *Assess customer support needs by guiding and assisting customers in established procedures for requesting equipment, relocations, software installation, sign on or programming changes. Evaluate the nature of and complexity of call to ensure proper call handling. *Fully document all associated resolutions/ actions taken in ITSM ticking system; including, description of incident, troubleshooting methods performed, and actions taken to final resolution. *Assist Tier 2/ 3 Team Members on support projects and departmental operations as engaged or requested. *Consult with team lead on escalated tickets and follow-ups. *Maintain and demonstrate excellent teamwork on all assigned and scheduled support projects. *Responsible and accountable for being on time and ready to perform duties and assignments when scheduled and without challenge. Will be self-directed and self-governing as it relates to your responsibilities whether working in the office or remote. *Responsible for completing all timesheets, compliance training, and shift changes independently. *Perform all other duties and special projects as assigned by senior tier members or Customer Support Leadership. *Ability to work all shifts, weekends, and holidays to support the business. *Language skills English (required), Spanish (optional plus) *Ability to work remote and office in Hybrid model. TU reserves the right to require in-office only.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 12, 2024

San Francisco, CA

|

Help Desk

|

Contract

|

$24 - $30 (hourly estimate)

{"JobID":368452,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.380363636364,"Longitude":37.7941818181818,"Distance":null},"State":"California","Zip":"94111","ReferenceID":"DGO-718731","PostedDate":"\/Date(1720786598000)\/","Description":"We are looking for a driven and customer-centric individual to join our IT Help Desk team. Our goal is to provide excellent technical support with outstanding customer service. The ideal candidate will share a passion for problem solving while delivering an exceptional support experience to maintain a high bar for customer satisfaction. In this role, you will play a crucial part in supporting our internal employees by resolving their technical problems. You will act as the first line of support for internal employees. We are seeking a self-motivated and dependable Helpdesk Tech who is passionate about IT support. Responsibilities: Answer and respond to all help desk tickets, emails, and IT support slack channels in a timely mannerTrack and monitor support tickets and access requests to ensure timely resolution that is compliant with the IT teams SLA targets Support new and existing employees while delivering an excellent customer experience Assist customers with technical problems related to Apple MacBooks, monitors, and Bluetooth enabled devices such as wireless keyboards and miceAssist customers with their technical issues in corporate SaaS applications like Google Workspace, Okta, Slack, Jira, Confluence, etc. Document IT help desk team processes and customer facing knowledge base articlesAssist with any other tasks or projects as assigned by IT Manager Collaborate regularly with IT Engineering and InfoSec teams to complete support requests and elevate the IT experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Part-Time IT Technician","City":"San Francisco","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must-haves 1-2 years of combined experience in IT Help Desk/IT Support Specialist related roles Capable of troubleshooting and resolving hardware \u0026 software problems on macOS Capable of supporting SaaS applications like Google Workspace, Okta, Duo, Slack, JIRA, Confluence, Office365, 1Password. Prioritize excellent customer service through Slack, help desk tickets, and virtual meetings Capable of troubleshooting Wi-Fi and VPN connectivity problems Working knowledge of ticketing systems like Jira, Zendesk, etc. Must be well spoken, organized, detailed-oriented, dependable, and flexible Passionate about problem solving and support Some college coursework or equivalent work experience","Skills":"Plusses: Working knowledge of networking fundamentals Great awareness of IT security best practices Track record of identifying opportunities to improve processes and implementing lasting solutions","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are looking for a driven and customer-centric individual to join our IT Help Desk team. Our goal is to provide excellent technical support with outstanding customer service. The ideal candidate... will share a passion for problem solving while delivering an exceptional support experience to maintain a high bar for customer satisfaction. In this role, you will play a crucial part in supporting our internal employees by resolving their technical problems. You will act as the first line of support for internal employees. We are seeking a self-motivated and dependable Helpdesk Tech who is passionate about IT support. Responsibilities: Answer and respond to all help desk tickets, emails, and IT support slack channels in a timely mannerTrack and monitor support tickets and access requests to ensure timely resolution that is compliant with the IT teams SLA targets Support new and existing employees while delivering an excellent customer experience Assist customers with technical problems related to Apple MacBooks, monitors, and Bluetooth enabled devices such as wireless keyboards and miceAssist customers with their technical issues in corporate SaaS applications like Google Workspace, Okta, Slack, Jira, Confluence, etc. Document IT help desk team processes and customer facing knowledge base articlesAssist with any other tasks or projects as assigned by IT Manager Collaborate regularly with IT Engineering and InfoSec teams to complete support requests and elevate the IT experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 15, 2024

Irving, TX

|

Help Desk

|

Contract,Perm Possible

|

$36 - $46 (hourly estimate)

{"JobID":368667,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-96.9570909090909,"Longitude":32.8576363636364,"Distance":null},"State":"Texas","Zip":"75039","ReferenceID":"DAL-719106","PostedDate":"\/Date(1721035009000)\/","Description":"Summary:The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving software related problems with the Power Platform products via phone.Job Responsibilities: * Answer user inquiries regarding computer software or hardware operation to resolve problems * Enter commands and observe system functioning to verify correct operations and detect errors * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportTypical Day in the Role? Key projects -- For a technical support engineers to help customers and partners with their product.? Typical task breakdown and operating rhythm -- 90% working on support cases on the phone emailing customers and resolving issues for the customers.10% meetings.? What makes this role interesting? They will be working with power apps and power flow that are new technologies.? --Unique Selling Points -- They will be working with cool things that are happening in the industry.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Power Platform Support Engineer","City":"Irving","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2+ years of applicable experience using and troubleshooting PowerApps, Power Automate, Dataverse, Copilot Studio(PVA), Power Automate Desktop.Power Platform experience supporting or developing Power Automate, PowerApps, Power Automate Desktop and Copilot Studio.Canvas or model driven app development or support experienceOffice 365, Azure and SharePoint Administration experienceStrong understanding of troubleshooting network related issues, Experience with troubleshooting fiddler, network browser traces.Experience with Azure and PowerBi data gatewaysBackground in Customer Relationship Management systemsJavaScript developmentMobile application development and supportSQL, JSON and Kusto query languages","Skills":"Bilingual -- preferred though not required: Spanish, French, German, Italian, Portuguese, traditional Chinese, Korean, Japanese","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":45.5000,"SalaryLow":36.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Summary:The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving software... related problems with the Power Platform products via phone.Job Responsibilities: * Answer user inquiries regarding computer software or hardware operation to resolve problems * Enter commands and observe system functioning to verify correct operations and detect errors * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportTypical Day in the Role? Key projects -- For a technical support engineers to help customers and partners with their product.? Typical task breakdown and operating rhythm -- 90% working on support cases on the phone emailing customers and resolving issues for the customers.10% meetings.? What makes this role interesting? They will be working with power apps and power flow that are new technologies.? --Unique Selling Points -- They will be working with cool things that are happening in the industry.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 15, 2024

Chicago, IL

|

Help Desk

|

Perm

|

$102k - $115k (estimate)

{"JobID":368692,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-87.6792727272727,"Longitude":41.8380909090909,"Distance":null},"State":"Illinois","Zip":"60606","ReferenceID":"CHI-718868","PostedDate":"\/Date(1721038583000)\/","Description":"Insight Global is looking for a Senior Server Administrator to provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. This person would be assisting the Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking incidents in a consistent and timely manner to ensure that quality standards are met. This person will be a third shift individual, with hours from Tuesday-Saturday, 11:00pm to 7:30am.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Senior Server Administrator","City":"Chicago","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Bachelor\u0027s degree -Experience UNIX, Windows-5+ years of experience supporting technical operations-Understanding of MQ -- stop, recycle, start channels-experience with UC4 scheduler or Control M -networking troubleshooting skills","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":115000.0000,"SalaryLow":102000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Senior Server Administrator to provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. This... person would be assisting the Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking incidents in a consistent and timely manner to ensure that quality standards are met. This person will be a third shift individual, with hours from Tuesday-Saturday, 11:00pm to 7:30am.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 18, 2024

Fort Walton Beach, FL

|

Desktop Support

|

Contract,Perm Possible

|

$26 - $32 (hourly estimate)

{"JobID":363877,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-86.5912727272727,"Longitude":30.447,"Distance":null},"State":"Florida","Zip":"32547","ReferenceID":"DGO-711787","PostedDate":"\/Date(1718730983000)\/","Description":"Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month contract with the possibility of extensions.In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems. Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to google workspace administration issues. In this role we are looking for someone to have experience with both Google Workspace administration and Active Directory administration. This is for a team that will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, as the processes for this role are still undefined, so we are looking for people who like to take on a challenge.You must be someone who works well in a collaborative environment as teamwork is key in a role like this.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Technical Support Engineer","City":"Fort Walton Beach","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- In depth knowledge on Windows and Chrome OS (administration experience)- Google Workspace administration experience formerly known as G Suite- Active Directory Administration experience- Must have strong knowledge of service desk operations, standard processes, ticketing systems and technologies- Comfortable with phone and video support","Skills":"- Education technology experience, ideally PowerSchool or Canvas- Zendesk Ticketing experience","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":32.0000,"SalaryLow":25.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month... contract with the possibility of extensions.In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems. Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to google workspace administration issues. In this role we are looking for someone to have experience with both Google Workspace administration and Active Directory administration. This is for a team that will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, as the processes for this role are still undefined, so we are looking for people who like to take on a challenge.You must be someone who works well in a collaborative environment as teamwork is key in a role like this.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 03, 2024

Bloomington, MN

|

Desktop Support

|

Perm

|

$65k - $75k (estimate)

{"JobID":366709,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-93.2594545454545,"Longitude":44.966,"Distance":null},"State":"Minnesota","Zip":"55437","ReferenceID":"DEN-716317","PostedDate":"\/Date(1720001752000)\/","Description":"A large client of Insight Global or seeking a Technology Support Analyst to join their team as the Tier I and Tier II end user support specialist. This support analyst will be responsible for providing internal technical support with Macintosh Devices among CSuite/Executive Leadership and 3,000 internal users. This support team can expect a queue of 3,500 ticket emails a month and 500 phone call tickets for escalated urgency. This individual will be using their internal ticketing system to work through service requests, track incidents, and escalate issues to the appropriate point of contact. The internal users have a combination of Windows and Apple based products; however, this candidate will be responsible for being the support teams subject matter expert for Macintosh devices for testing, monitoring, and troubleshooting hardware and software issues pertaining to users Macintosh computers. The Technology Support Analyst III is also responsible for finding a resolution for end users in a professional, accurate and timely manner, or gathering all the required information to be escalated to the appropriate teams. The ideal candidate sits locally to Minnesota but will have the ability to work from home as a part of their virtual office. This is a direct hire position with a base pay of 65-75k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Mac Support Specialist","City":"Bloomington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"4+ Years of overall Service Desk / Help Desk Experience 3+ Years of strong/recent Macintosh experience Experience with ticketing systems (service now, remedy, active directory, etc)4+ years working with Windows 10 and Office 365Experience with AWS, Security / Compliance computer software, or Genesys Pure Cloud/Pure connect Excellent communication, ability to provide white glove service, and previous experience providing executive leadership technical support.","Skills":"- VMware ExperienceHands on experience with Addigy / Apple MDMWindows Support Experience Local to Bloomington, MN Area","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":75000.0000,"SalaryLow":65000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A large client of Insight Global or seeking a Technology Support Analyst to join their team as the Tier I and Tier II end user support specialist. This support analyst will be responsible for... providing internal technical support with Macintosh Devices among CSuite/Executive Leadership and 3,000 internal users. This support team can expect a queue of 3,500 ticket emails a month and 500 phone call tickets for escalated urgency. This individual will be using their internal ticketing system to work through service requests, track incidents, and escalate issues to the appropriate point of contact. The internal users have a combination of Windows and Apple based products; however, this candidate will be responsible for being the support teams subject matter expert for Macintosh devices for testing, monitoring, and troubleshooting hardware and software issues pertaining to users Macintosh computers. The Technology Support Analyst III is also responsible for finding a resolution for end users in a professional, accurate and timely manner, or gathering all the required information to be escalated to the appropriate teams. The ideal candidate sits locally to Minnesota but will have the ability to work from home as a part of their virtual office. This is a direct hire position with a base pay of 65-75k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 20, 2024

Atlanta, GA

|

Project Manager

|

Contract

|

$42 - $52 (hourly estimate)

{"JobID":364354,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.367,"Longitude":33.7663636363636,"Distance":null},"State":"Georgia","Zip":"30303","ReferenceID":"ATL-713352","PostedDate":"\/Date(1718885767000)\/","Description":"A federal client of Insight Global is looking for highly motivated or experienced analyst with an interest of background, respectively in healthcare, public health, or health information technology to directly assist on an Electronic Case Reporting Onboarding Team with daily federal end client customer inquiries related to onboarding new healthcare organizations submitting electronic case reports to the appropriate public health agencies. The analyst will be expected to manage daily the eCR Mailbox, triage emails appropriately, and optimize mailbox management to meet evolving needs of the client and the eCR Onboarding Team. Must be extremely organized, responsive to multiple client needs simultaneously, and have exceptional communications skills. Background in communications, Knowledge Management tools, Customer Relationship Management tools and continuous business process improvement a plus. Prior experience with Digital Bridge/electronic Case Reporting (eCR) project is a huge plus. Rate Range: $35-$55/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Public Health Project Coordinator","City":"Atlanta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s Degree and 5+ years of experience OR 7years of experienceExperience serving public health or healthcare customers in a technical support environmentExperience leading help desk teamsStrong understanding of O365 suiteAbility to create SOPs and documentationUnderstanding of technical activities such as codingExcellent written and verbal communication skills","Skills":"Microsoft Dynamics a plus -- CRM specifically","Industry":"Project Manager","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":52.0000,"SalaryLow":41.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A federal client of Insight Global is looking for highly motivated or experienced analyst with an interest of background, respectively in healthcare, public health, or health information technology... to directly assist on an Electronic Case Reporting Onboarding Team with daily federal end client customer inquiries related to onboarding new healthcare organizations submitting electronic case reports to the appropriate public health agencies. The analyst will be expected to manage daily the eCR Mailbox, triage emails appropriately, and optimize mailbox management to meet evolving needs of the client and the eCR Onboarding Team. Must be extremely organized, responsive to multiple client needs simultaneously, and have exceptional communications skills. Background in communications, Knowledge Management tools, Customer Relationship Management tools and continuous business process improvement a plus. Prior experience with Digital Bridge/electronic Case Reporting (eCR) project is a huge plus. Rate Range: $35-$55/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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