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Oct 21, 2024

Tulsa, OK

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Help Desk

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Contract

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$17 - $21 (hourly estimate)

{"JobID":387320,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-95.8870909090909,"Longitude":36.1394545454545,"Distance":null},"State":"Oklahoma","Zip":"74103","ReferenceID":"OKC-742347","PostedDate":"\/Date(1729534596000)\/","Description":"Insight Global is searching for a Service Desk Analyst to join a fully remote helpdesk team for a federal contracting company. This team consists of 7 analysts currently. This person will be responsible for solving tickets through calls, emails, and ticketing system. The most common tickets consist of password reset, user unlocking, new employee logins, setting up emails/new accounts, migration calls, and share points. Compensation: 21hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Service Desk Analyst","City":"Tulsa","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2-3 years of experience in a helpdesk role Strong customer service skills/professionalism Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, ZendeskSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsAbility to map a network drive Basic Azure experience 2+ years of active directory","Skills":"- Bachelors degree","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.0000,"SalaryLow":16.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is searching for a Service Desk Analyst to join a fully remote helpdesk team for a federal contracting company. This team consists of 7 analysts currently. This person will be... responsible for solving tickets through calls, emails, and ticketing system. The most common tickets consist of password reset, user unlocking, new employee logins, setting up emails/new accounts, migration calls, and share points. Compensation: 21hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Oct 10, 2024

Joliet, IL

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Help Desk

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Contract

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$30 - $38 (hourly estimate)

{"JobID":385757,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-88.1099090909091,"Longitude":41.5215454545455,"Distance":null},"State":"Illinois","Zip":"60436","ReferenceID":"FTW-740374","PostedDate":"\/Date(1728569760000)\/","Description":"One of the largest Supply Chain and Logistics companies is looking for a skilled Desktop Support/Network Administrator to join their growing team. This role involves traveling to all 17 sites in the Chicago area to provide on-site technical support. You will work closely with the enterprise network admin team to ensure seamless operation and maintenance of our network infrastructure in our Distribution Centers. Key Responsibilities:On-Site Technical Support: Travel to various sites to provide hands-on support for network, phone, and desktop issues.Printer Management: Manage and troubleshoot a fleet of 50+ Zebra printers, addressing reconfiguration and ongoing issues.Network Administration: Handle networking tasks such as taking down and reconfiguring access points (APs) and upgrading network circuits to 5 Gbps.Helpdesk Support: Assist corporate end-users through the helpdesk by diagnosing problems and offering solutions through a logical sequence of questions.Problem-Solving: Utilize strong troubleshooting skills to resolve a wide variety of technical issues efficiently, minimizing downtime.Documentation: Document procedures and follow established protocols to help IT Management identify and address recurring trends.Communication: Effectively communicate issues and resolutions to users, ensuring they are informed and satisfied with the support provided.Hardware/Software Setup: Set up new hardware and software as needed.On-Call Support: Be available for on-call support as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"L2 Technical Support/ Network Admin (5x Onsite, Chicago Area)","City":"Joliet","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Minimum of 3-5+ years of relevant experience as a Desktop Support/Network Admin or Systems Admin Professional Proficient in Server Administration and Networking, with experience in supporting Microsoft Windows 10 and Office 365 applications.Strong background in Active Directory and general system administration tasks.Excellent communication abilities, capable of guiding customers step-by-step through problem resolution.Experience using ticketing systems such as ServiceNow.Experience troubleshooting printers, particularly Zebra printers.Ability to install, move, and lift equipment weighing up to 50 lbs.Must have a valid drivers license and a vehicle for site-to-site travel.Strong analytical and problem-solving abilities.Good interpersonal skills with strong oral and written communication capabilities.A strong desire to learn and grow within the IT field, go-getter mentality","Skills":"Specific experience in the logistics/supply chain industry.A 4-year degree is desired. Any relevant certifications such as CompTIA A+, Security Certification, Microsoft Certified Professional (MCP), or ITIL Foundation Certification.Additional knowledge in SQL, PowerShell, and Windows service setup.Experience supporting warehouse operations and distribution management buildings","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":38.0000,"SalaryLow":30.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

One of the largest Supply Chain and Logistics companies is looking for a skilled Desktop Support/Network Administrator to join their growing team. This role involves traveling to all 17 sites in the... Chicago area to provide on-site technical support. You will work closely with the enterprise network admin team to ensure seamless operation and maintenance of our network infrastructure in our Distribution Centers. Key Responsibilities:On-Site Technical Support: Travel to various sites to provide hands-on support for network, phone, and desktop issues.Printer Management: Manage and troubleshoot a fleet of 50+ Zebra printers, addressing reconfiguration and ongoing issues.Network Administration: Handle networking tasks such as taking down and reconfiguring access points (APs) and upgrading network circuits to 5 Gbps.Helpdesk Support: Assist corporate end-users through the helpdesk by diagnosing problems and offering solutions through a logical sequence of questions.Problem-Solving: Utilize strong troubleshooting skills to resolve a wide variety of technical issues efficiently, minimizing downtime.Documentation: Document procedures and follow established protocols to help IT Management identify and address recurring trends.Communication: Effectively communicate issues and resolutions to users, ensuring they are informed and satisfied with the support provided.Hardware/Software Setup: Set up new hardware and software as needed.On-Call Support: Be available for on-call support as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 30, 2024

Alpharetta, GA

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Help Desk

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Contract-to-perm

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$26 - $33 (hourly estimate)

{"JobID":360545,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-84.2549090909091,"Longitude":34.0737272727273,"Distance":null},"State":"Georgia","Zip":"30009","ReferenceID":"ATL-708349","PostedDate":"\/Date(1717093034000)\/","Description":"A client of Insight Global is looking to hire a Workday analyst to take escalated issues from the helpdesk and resolve those issues. This is a entry level role where you will be able to grow your workday skills. Must be eager to learn about the workday technology and grow your HR skills in this area. Compensation: $20/hr to $24/hr. Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Workday Analyst","City":"Alpharetta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Experience loading EIBs for mass processing in workday *Experience with HCM, configuration and troubleshooting *Customer service focused (this will be customer facing)","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client of Insight Global is looking to hire a Workday analyst to take escalated issues from the helpdesk and resolve those issues. This is a entry level role where you will be able to grow your... workday skills. Must be eager to learn about the workday technology and grow your HR skills in this area. Compensation: $20/hr to $24/hr. Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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