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Nov 10, 2022

Phoenix, AZ

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Help Desk

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Contract-to-perm

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$17 - $26 (hourly estimate)

{"JobID":239407,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-112.069727272727,"Longitude":33.7385454545455,"Distance":null},"State":"Arizona","Zip":"85027","ReferenceID":"PHX-526694","PostedDate":"\/Date(1668118440000)\/","Description":"Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.","Title":"Fully Remote Service Desk","City":"Phoenix","ExpirationDate":null,"PriorityOrder":0,"Requirements":"6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important skill! A brief understanding of Microsoft Suit tools and familiarity with a ticketing system Strong customer service orientation","Skills":"Plusses: ServiceNow Experience Bilingual Certifications (A+ \u0026 Google)","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.7400,"SalaryLow":17.1600,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat... generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.

Feb 09, 2024

East Hartford, CT

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Help Desk

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Contract

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$24 - $36 (hourly estimate)

{"JobID":338284,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-72.5838090909091,"Longitude":41.7574090909091,"Distance":null},"State":"Connecticut","Zip":"06118","ReferenceID":"HTD-681947","PostedDate":"\/Date(1707502599000)\/","Description":"The Digital Strategy Team for a large aerospace defense company is looking for a SAP Technical Support Specialist to join their team. This person will be supporting their service centers around the world to provide timely communication and responses for triaging or escalating issues. The team works through a 24/7 environment to respond to help desk calls to provide remote troubleshooting followed by proper documentation. It is important that this person is strong within SAP and Solumina to be able to support technical issues within a 6-12 hour window or sooner. This an exciting opportunity to be a pivotal factor for dramatically speeding up the development of military engines!","Title":"Remote SAP Technical Support Specialist","City":"East Hartford","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Ability to work 3pm-11pm or 11pm-7am EST hours- Must be a US citizen- Strong experience troubleshooting in SAP and Solumina- Experience working with ServiceNow as a ticketing system- Strong written and verbal skills for speaking with people internally as well as documenting technical issues and resolutions","Skills":"","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":36.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The Digital Strategy Team for a large aerospace defense company is looking for a SAP Technical Support Specialist to join their team. This person will be supporting their service centers around the... world to provide timely communication and responses for triaging or escalating issues. The team works through a 24/7 environment to respond to help desk calls to provide remote troubleshooting followed by proper documentation. It is important that this person is strong within SAP and Solumina to be able to support technical issues within a 6-12 hour window or sooner. This an exciting opportunity to be a pivotal factor for dramatically speeding up the development of military engines!

Aug 03, 2023

Lenexa, KS

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Help Desk

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Contract

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$23 - $35 (hourly estimate)

{"JobID":302859,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-94.6648181818182,"Longitude":38.9056363636364,"Distance":null},"State":"Kansas","Zip":"66219","ReferenceID":"KCM-641774","PostedDate":"\/Date(1691075790000)\/","Description":"An Ed Tech company is looking for a Tier I Support Tech to join their team. This person can sit fully remote for this ongoing contract. This Support Tech is joining the team to help two other members with a specific product line. They will be responsible for resolving anywhere from 5-20 cases a day. They will use proprietary software and they will address issues via phone, Client Portal, email, et. Then they will review the information and define the problem and escalate/track accordingly. They will be editing, implementing, and verifying fixes in the CMS.","Title":"Software Support Tech - Product","City":"Lenexa","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*2+ years of professional software support/help desk experience *ideally supporting payment devices/systems *must know the basics of how to open, transfer, fix, and save *Experience using ticketing systems -- proprietary or not *Strong problem-solving and troubleshooting skills *Must be comfortable speaking with external users via phone *Need strong communication skills -- written and verbal *Ability to work independently as well as collaborate with a team","Skills":"*Logfile or coding experience *SQL *Web-based payment devices *Salesforce","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":35.1000,"SalaryLow":23.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An Ed Tech company is looking for a Tier I Support Tech to join their team. This person can sit fully remote for this ongoing contract. This Support Tech is joining the team to help two other members... with a specific product line. They will be responsible for resolving anywhere from 5-20 cases a day. They will use proprietary software and they will address issues via phone, Client Portal, email, et. Then they will review the information and define the problem and escalate/track accordingly. They will be editing, implementing, and verifying fixes in the CMS.

Feb 21, 2024

San Diego, CA

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Help Desk

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Contract-to-perm

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$19 - $29 (hourly estimate)

{"JobID":340450,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-117.137454545455,"Longitude":32.8118181818182,"Distance":null},"State":"California","Zip":"92111","ReferenceID":"SDG-684490","PostedDate":"\/Date(1708525013000)\/","Description":"A large mortgage company in the San Diego area is looking for an IT Customer Service Technician with a great personality to join their team and provide support to all internal employees. This individual will be spending their time troubleshooting calls and/or tickets that come in for any internal technical issues. Issues include desktop/computer support, account lockouts, wifi outages, microsoft suite issues, setting up new hires, printer set ups, and VPN installs/access.","Title":"IT Call Center Tech","City":"San Diego","ExpirationDate":null,"PriorityOrder":0,"Requirements":"3+ years experience being an IT Call Center Help Desk Support Tech Proficient in customer service with a great personalityProficient in all of Microsoft Suite and Microsoft ApplicationsKnowledge of Outlook and ExcelExperience or knowledge with Sharepoint AND Active DirectoryExperience with ticketing systems and troubleshooting","Skills":"Experience with IBMI systemsKnowledge or experience with CiscoAny Certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.8000,"SalaryLow":19.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A large mortgage company in the San Diego area is looking for an IT Customer Service Technician with a great personality to join their team and provide support to all internal employees. This... individual will be spending their time troubleshooting calls and/or tickets that come in for any internal technical issues. Issues include desktop/computer support, account lockouts, wifi outages, microsoft suite issues, setting up new hires, printer set ups, and VPN installs/access.

Feb 19, 2024

Jacksonville, FL

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Help Desk

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Contract

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$18 - $28 (hourly estimate)

{"JobID":339870,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-81.6241818181818,"Longitude":30.3550909090909,"Distance":null},"State":"Florida","Zip":"32256","ReferenceID":"JAX-683808","PostedDate":"\/Date(1708330449000)\/","Description":"An employer in Jacksonville, FL is seeking a Call Center Tech Lead to join their global Post Market team. The specialist with join the North America Complaints team to help troubleshoot and resolve any and all IT and connectivity issues/complaints. He/she will be responsible for being the main point of contact for technical support, ticket submissions, joining biweekly calls with providers to address performance issues, and complaint record review/closure. This is a remote job, but hours must be worked according to Eastern Time.","Title":"Helpdesk","City":"Jacksonville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*2-3+ years with troubleshooting web-based applications *Proven expertise with positive customer service, communication, and problem solving skills *Versed in MS Office products *Must work Eastern Time hours","Skills":"*ETQ (complaint handling system) *SAP working experience *Experience with Genesys call center software or other ACD environments *Major plus to come from call center or industry","Industry":"Help Desk","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":27.6000,"SalaryLow":18.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer in Jacksonville, FL is seeking a Call Center Tech Lead to join their global Post Market team. The specialist with join the North America Complaints team to help troubleshoot and resolve... any and all IT and connectivity issues/complaints. He/she will be responsible for being the main point of contact for technical support, ticket submissions, joining biweekly calls with providers to address performance issues, and complaint record review/closure. This is a remote job, but hours must be worked according to Eastern Time.

Feb 20, 2024

Oldsmar, FL

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Help Desk

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Contract-to-perm

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$67 - $101 (hourly estimate)

{"JobID":340149,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-82.6576363636364,"Longitude":28.0411818181818,"Distance":null},"State":"Florida","Zip":"34677","ReferenceID":"TPA-684125","PostedDate":"\/Date(1708438605000)\/","Description":"A client is looking for a SAP/ SAC administrator to sit fully remote to manage analytical and reporting work streams for complex systems. They will be responsible for setting up access, connecting to data sources and debugging data issues. They will be performing maintenance on the different modules by triaging issues and sending to the correct development team. They will also be providing governance within SAP/ SAC.","Title":"SAP/ SAC Administrator","City":"Oldsmar","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Minimum 6 years of experience in managing SAP Analytical and/or Reporting work streams for large or complex systems for various industry sectors? Hands-on experience on SAC as a planning tool, designing/implementing data models? Demonstrates thought proven abilities and technical experience with SAP Analytics technologies: S/4HANA Embedded Analytics, BW/4HANA, SAP Fiori, HANA XS applications, Google/Azure/AWS Cloud technologies and BI/visualization tools? Good Understanding of SAP and SAC data structures, End to End dataflow, SAC planning , forecasting functions ? Demonstrated expertise in SAC security and access control , team management and user access management ? Hands-on experience on SAC to set up integration via data actions ? Hands on experiences in data loading to SAC from Flat files , excel and CSV","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":100.8000,"SalaryLow":67.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client is looking for a SAP/ SAC administrator to sit fully remote to manage analytical and reporting work streams for complex systems. They will be responsible for setting up access, connecting... to data sources and debugging data issues. They will be performing maintenance on the different modules by triaging issues and sending to the correct development team. They will also be providing governance within SAP/ SAC.

Aug 23, 2023

Irving, TX

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Help Desk

|

Contract,Perm Possible

|

$43 - $64 (hourly estimate)

{"JobID":306706,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-96.9382727272727,"Longitude":32.8668181818182,"Distance":null},"State":"Texas","Zip":"75039","ReferenceID":"DAL-646041","PostedDate":"\/Date(1692785768000)\/","Description":"Support Engineers (SE) serve as frontline technical resources for Microsoft premier, unified, and Azure Rapid Response customers and partners via phone, email, chat or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team.ResponsibilitiesResponsibilitiesResponse and Resolution *Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. *Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future. *Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level. *Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues. Readiness *Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). Develops expert level competence on support topics. Product/Process Improvement *Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements. *Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. *Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. *Translates feedback and creates processes and workflows for case resolution. *Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team. Business Integration *Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.","Title":"AKS Support Engineer","City":"Irving","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*2+ years of container technology and fluency in Kubernetes.oLinux OSSFamiliarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.)Experience administering Linux (boot process, file systems, network device and protocol configuration)Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP *Operating System/VirtualizationFamiliarity with Security, OS Internals conceptsUnderstanding of Virtualization concepts and virtual system administration *NetworkingUnderstanding of container specific networking such as CNIFamiliarity with DHCP, VIPs, NAT, DNSFamiliarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.)Understanding of load balancing and familiarity with relevant components such NGINX, Application Gateways, and NVA\u0027s *Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions","Skills":"- Experience with Azure Open RedHat (ARO), Azure Container Registry (ACR), or Azure Kubernetes Service (AKS) *BS in computer science or engineering preferred *Kubernetes Administration Certification preferred","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":63.9600,"SalaryLow":42.6400,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Support Engineers (SE) serve as frontline technical resources for Microsoft premier, unified, and Azure Rapid Response customers and partners via phone, email, chat or web. They deliver unique value... by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team.ResponsibilitiesResponsibilitiesResponse and Resolution *Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. *Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future. *Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level. *Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues. Readiness *Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). Develops expert level competence on support topics. Product/Process Improvement *Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements. *Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes. *Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness. *Translates feedback and creates processes and workflows for case resolution. *Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team. Business Integration *Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Feb 02, 2024

Irving, TX

|

Help Desk

|

Contract,Perm Possible

|

$36 - $55 (hourly estimate)

{"JobID":336622,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-96.9544545454545,"Longitude":32.8741818181818,"Distance":null},"State":"Texas","Zip":"75039","ReferenceID":"DAL-679272","PostedDate":"\/Date(1706894188000)\/","Description":"Summary:The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving software related problems with the Power Platform products via phone.Job Responsibilities: * Answer user inquiries regarding computer software or hardware operation to resolve problems * Enter commands and observe system functioning to verify correct operations and detect errors * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportTypical Day in the Role? Key projects -- For a technical support engineers to help customers and partners with their product.? Typical task breakdown and operating rhythm -- 90% working on support cases on the phone emailing customers and resolving issues for the customers.10% meetings.? What makes this role interesting? They will be working with power apps and power flow that are new technologies.? --Unique Selling Points -- They will be working with cool things that are happening in the industry.","Title":"Power Platform Support Engineer","City":"Irving","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2+ years of applicable experience using and troubleshooting PowerApps, Power Automate, Dataverse, Copilot Studio(PVA), Power Automate Desktop.Power Platform experience supporting or developing Power Automate, PowerApps, Power Automate Desktop and Copilot Studio.Canvas or model driven app development or support experienceOffice 365, Azure and SharePoint Administration experienceStrong understanding of troubleshooting network related issues, Experience with troubleshooting fiddler, network browser traces.Experience with Azure and PowerBi data gatewaysBackground in Customer Relationship Management systemsJavaScript developmentMobile application development and supportSQL, JSON and Kusto query languages","Skills":"Bilingual -- preferred though not required: Spanish, French, German, Italian, Portuguese, traditional Chinese, Korean, Japanese","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":54.6000,"SalaryLow":36.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Summary:The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving software... related problems with the Power Platform products via phone.Job Responsibilities: * Answer user inquiries regarding computer software or hardware operation to resolve problems * Enter commands and observe system functioning to verify correct operations and detect errors * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportTypical Day in the Role? Key projects -- For a technical support engineers to help customers and partners with their product.? Typical task breakdown and operating rhythm -- 90% working on support cases on the phone emailing customers and resolving issues for the customers.10% meetings.? What makes this role interesting? They will be working with power apps and power flow that are new technologies.? --Unique Selling Points -- They will be working with cool things that are happening in the industry.

Feb 15, 2024

Stuart, FL

|

Help Desk

|

Contract-to-perm

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$57 - $86 (hourly estimate)

{"JobID":339447,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-80.2274545454545,"Longitude":27.2130909090909,"Distance":null},"State":"Florida","Zip":"34994","ReferenceID":"TPA-683308","PostedDate":"\/Date(1708013796000)\/","Description":"Insight Global is seeking an ITSM Program Manager to lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management. Responsibilities include:? Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management.? Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives.? Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues.? Escalates issues for resolution to avoid reoccurrence or closes problem.? Examines work queues for problems in jeopardy of missing service agreements and objectives.? Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions.? Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.? Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings.? Develops ITIL process training material, process documentation, procedures and work instructions.? Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics.? Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement.Educates and advocates internal partners to use and leverage Service Management processes.","Title":"ITSM Incident Manager","City":"Stuart","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 8+ years of relevant ITIL service management experience ? 10+ years of experience within a technology environment is required? A bachelor\u0027s degree or equivalent experience. ? ITIL v3 or v4 certification, minimum foundation level; advanced certification preferred.? Knowledge in ISO2000:2018 Service Management System requirements? Advanced experience utilizing ServiceNow Service Management tool, dashboards and reporting.? Knowledge in Lean Six Sigma Methodology.? Ability to grasp complex technical concepts \u0026 translate them into a simple to understand language.? Ability to maintain calm in highpressure situations.? Ability to think through complex issues \u0026 propose alternative solutions to problems.? Experience conducting root cause analysis, documenting findings, and designing plans to rectify issues.? Excellent communication skills necessary to work effectively with a variety of individuals and organizations.? Demonstrated experience in analysis and presentation of data with a high degree of attention to detail and accuracy of processes.? Strong analytical and problem solving skills.? Ability to influence others at all levels of an organization with proven leadership skills.? Experience and understanding of IT technologies, services and environments; including the development process and environments for key business area applications. Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities.","Skills":"Banking experienceProject management experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":85.8000,"SalaryLow":57.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking an ITSM Program Manager to lead the enterprise IT Incident, Problem, Change and Release Management Practices. This Manager is responsible for the ITIL aligned ITSM processes... and procedures and will champion enterprise adoption of Service Management processes and will improve practices around key areas such as Incident, Configuration, Problem, Change and Release Management. Responsibilities include:? Manages the ITIL Framework Service Management program and best practice process development function for Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, and Release Management.? Creates short-term and long-term strategic road maps for service management and ensure goals and initiatives are aligned with enterprise objectives.? Analyzes incident, problem, and change processes and related data to programmatically identify the causes of recurring incidents, alerts or problems to ensure action plans to issues.? Escalates issues for resolution to avoid reoccurrence or closes problem.? Examines work queues for problems in jeopardy of missing service agreements and objectives.? Manages major incident / high severity incident calls and ensures documentation captured for future root cause analysis, discussion, documentation and potential corrective actions.? Manages the root cause analysis (RCA) review process with impacted parties, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues.? Manages Change Management best practices for the organization, including managing Change Advisory Board (CAB) meetings.? Develops ITIL process training material, process documentation, procedures and work instructions.? Measures and determine ways to improve customer satisfaction and engagement using ServiceNow workflow, process enhancements and metrics.? Collaborates with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for consistency and ongoing improvement.Educates and advocates internal partners to use and leverage Service Management processes.

Feb 08, 2024

Irving, TX

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Help Desk

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Contract,Perm Possible

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$48 - $72 (hourly estimate)

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Insight Global is looking for a Business Operations Program Manager. This person will the right-hand arm to a Worldwide Support Leader for a global support organization for Microsoft Azure and... Security products / services delivered to their customers. The role requires someone who has a strategic, business mindset, a bias for action; and ability to easily partner successfully with a wide group of stakeholders.Successful candidates will have a proven capability for business program management, organizational skills, culture and change management experience and excellent communications skills.The main function of a non-IT business program manager is to plan, direct, or coordinate activities in such fields as technical support, business management, financial systems and customer experience, etc or any other non-IT based program.Job Responsibilities: * Coordinate operational and project work streams, making sure there are detailed plans to accomplish goals and directing the integration of business activities. * Communication Liaison: responsible for relaying information between leadership team members and other staff members. Attends Leadership Team meetings, provides an overall picture of plans to leaders and stakeholders, and then transmits information to the department heads. * Helps with acquision of data analysis and metrics of the business state to the leadership team, then suggest approaches to improve workflow, teamwork, and budget management. Collects insights from LT members and contributes to them in presentations about the state of the business. * Works on the everyday action items that leadership team members do not have time to carry out, such as working with department leaders on project and program coordination and business administration, helping LT to track projects and operational items through execution. * Prioritize tasks: Part of the job includes assisting the WW Support Leader with scheduling to make the most of their limited time. You may work with the Exec Admin to schedule meetings and travel. * Budget management: works with WW Support Leader and direct team on yearly budget execution, coordinating amongst leaders for budget execution against financial targets.

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