Job Search Results for help desk

Help Desk ? INTL Chile

Provide general IT infrastructure, software and system support to end users through telephone, remote desktop support, printed reports and in person. Resolve IT related issues in a timely manner and... More ensuring they are properly logged in service management toolsEscalate issues to the appropriate IT technical personnel in a timely manner to avoid downtime or loss of data.Manage issues to resolution within the IT support management systems.Enhance support documentation and issue / solution database.Install new software and maintain and / or upgrade existing software.Evaluate and replace or repair hardware.Install and configure new hardwareResolve basic communication issues.Maintain procedures and solution documentation related to issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Help Desk- INTL Colombia

Insight Global is seeking a Technical Support Specialist to assist internal users with computer applications and hardware, including PCs, servers, and mainframes. This role involves answering... More questions about system procedures, online transactions, system status, and downtime protocols. The specialist will collaborate with network services, software engineering, and application development teams to restore service and resolve issues. They will maintain a troubleshooting log to ensure timely resolution and communicate regularly with supervisors and senior team members for guidance and feedback. The position also requires building strong internal relationships and explaining relevant policies and practices as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Service Desk

Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline... More support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform.This is an ongoing contract with possibility of conversion to FTE.Pay $22/hr M-F, 40 hours/week?Available Shifts: o6:00am ? 3:00pm CTo8:00am ? 5:00pm CTA PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

INTL - Implementation Consultant

This is a customer-facing role and is a great opportunity for a candidate who is looking to apply what they have learned in previous positions and to learn new technologies. The individual will... More assist our customers in the implementation and configuration of our Intelligent Compliance suite of products. The candidate will require expert level technical experience and skills, as well as outstanding interpersonal and communication skills. The candidate will need to build technical relationships and be responsible for customer success. Additional tasks include troubleshooting and resolving issues, tuning and optimization, documenting customer environments/configurations, working with internal teams, and our customers. Knowledge of cloud-based technologies is preferred. The ideal candidate should enjoy working with people, solving problems, and be a self-starter. We invest in our people and provide product training, mentoring, and career advancement opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Atlassian Administrator

Respond quickly and clearly to Jira-related support requests via Slack, email, or ticketing tools.Handle routine admin tasks such as:Adding/removing users and managing group access.Creating and... More modifying filters, dashboards, and boards.Making minor workflow updates (statuses, transitions, field screens).Helping users set up or configure projects based on templates.Troubleshoot issues related to permissions, notifications, or missing fields.Escalate complex or non-standard requests to the senior admin team.Document common questions, how-tos, and admin procedures in Confluence.Monitor incoming requests and ensure timely follow-up and resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- Support Engineer (Colombia)

An employer is looking for a Support Engineer to sit remotely. The client offers an omnichannel, SaaS based platform for ecommerce. You will primarily be focused on providing technical support for... More multinational customers, with a heavy focus on the LATAM region. You will be a key member of the menu team and address technical requirements, troubleshoot any related issues and make adjustments to ensure seamless operations. Issues may be related to menu adjustments, troubleshooting or configuring new content to upload to the platform. You will test new updates, use diagnostic tools like Datadog to analyze issues and document all customer interactions. Additional tasks will include leveraging JSON/ XML, content management and partner with escalation teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Systems Engineer

Insight Global is seeking a motivated MTS, Corporate IT professional to join a dynamic team supporting identity, devices, SaaS platforms, and end-user operations. This role requires strong... More organizational skills, collaboration, and a willingness to learn while working within established systems and processes. You will provide reliable, hands-on IT support for both in-office and remote employees, efficiently resolving Help Desk tickets while delivering exceptional customer service.Key Responsibilities?Deliver IT support for employees across remote and onsite environments; resolve Help Desk tickets promptly.?Manage and support MDM fleet for macOS, iOS, and Windows devices.?Provide onsite assistance for basic network troubleshooting and A/V systems.?Administer and optimize identity and SaaS platforms (e.g., Okta), including integrations and role-based access controls.?Coordinate hardware procurement and asset management; maintain accurate inventory throughout lifecycle.?Create and maintain clear, accessible IT documentation for technical and non-technical audiences.?Support IT initiatives by managing priorities, executing projects, and communicating updates to stakeholders.?Maintain security hygiene through access reviews and identity security tasks.?Assist with onboarding and offboarding processes for employees and contractors.?Develop simple automations to reduce manual work and improve operational efficiencyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote AI Architect/ Product Owner

In this role, you will act as the university?s senior AI product and technical leader, overseeing the day-to-day operation and advancement of the enterprise AI platform hosted in the university?s... More Microsoft Azure environment. You will manage and configure enterprise AI services and vendor relationships?including platforms such as Cloudforce nebulaONE and enterprise agreements with OpenAI, Anthropic, and Google?ensuring appropriate controls, security, and usage across the institution. A key part of your day will involve partnering with faculty, researchers, and administrative stakeholders to prioritize AI use cases, drive adoption, and enable responsible use through training, standards, and support. You will advise university technology leadership on the rapidly evolving generative AI landscape, helping shape strategic direction, platform roadmap decisions, and long-term investment priorities. This role collaborates closely with IT service teams including cloud enablement, identity and access management (IAM), service desk, training, and compliance functions to ensure smooth enterprise integration and support. Over time, you will help establish and guide a small central AI development function, initially leveraging part-time staff or students, while focusing primarily on governance, enablement, and platform evolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- IT Business Analyst

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need... More level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less