Job Search Results for help desk

ITSM Analyst

The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service... More Management functions. This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization. Maintain and support Knowledge Management repository and monitor ageing tickets and service levels. This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle. The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams. In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed. Essential Duties and Responsibilities:- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting. Reports findings to Manager of ITSM & Business Applications for feedback/action- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date. This includes but is not limited to employee onboarding, annual training and system training. - Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.- Provide on-call rotation support during non-business hours for deployments, changes, or major incident response.Schedule:- Training Period (first 2-3 weeks): M-F, 8am-5pm ET- Standard Hours: Tuesday-Saturday, 2pm ? 11pm ET- The position will require work and support for international time zones.Location:Remote anywhere in the US - equipment providedEstimated Pay Rage: $15 - $19 / hour*The pay rate for this position may vary based on several factors, including but not limited to the candidate's qualifications, experience, certifications and location. Additionally, the final pay rate may be contingent upon the successful completion of pre-employment requirements such as background checks, drug testing, and physical examinations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

PMS Specialist - LATAM

Provide expert-level operational and functional support for Opera Cloud PMS across Hyatt hotels worldwideAct as Level 3 Application Support for PMS and in-house applications (Colleague... More Advantage)Investigate, troubleshoot, and resolve complex system issues escalated to L3 supportServe as liaison between hotel operations teams, PMS deployment, Oracle Support, and other internal teamsEnsure adherence to Hyatt?s business practices and brand standards for PMS configuration and usageMaintain up-to-date documentation, job aids, and configuration guidesSupport colleagues during project development, beta testing, and post-installation phasesCoordinate with vendors to achieve property system resolutionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

EMR Application support technician

A large home healthcare company is looking to hire an EMR Application support technician to join their support team of 9. This person will act as a SME for an EMR application called HomeCare Homebase... More and be responsible for supporting/troubleshooting any technical issues for office staff and clinical field workers. This person will respond to a wide range of ticket requests coming through via phone call, email, chat and JIRA ticketing system. There will be a wide range of troubleshooting requests coming through the system such as: resolving a workflow issue within the application, resolving scheduling issues to password resets. There will be a robust training program provided and upon conversion to a FTE shifts could change slightly and there will be a on call rotation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Director, HR

This interim leadership role provides critical coverage during the planned leave of absence of the VP of People. Serving as the senior functional lead for all People & Culture matters, the role... More ensures seamless operational continuity across global HR functions. Responsibilities include maintaining compliance, mitigating organizational risk, and offering strategic guidance to senior leadership. The interim leader will support and manage the People & Culture team, acting as a trusted advisor while driving high-impact initiatives such as employee relations, HR compliance oversight, and operational support during key periods like year-end, benefits transitions, and HRIS implementation. This position is essential for sustaining stability and delivering senior-level HR expertise throughout a high-stakes, peak business cycle.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Cloud Service Administrator - Night Shift

Insight Global is looking for a Remote Cloud Administrator to join their team. The working hours will be Friday - Sunday 7pm-7am. This person is responsible for delivering exceptional technical and... More customer support by managing inbound service requests and ensuring timely resolution using strong troubleshooting and communication skills. This role serves as the primary point of contact for customers, resolving system and infrastructure issues across Microsoft and Linux operating systems, VMware vSphere virtualization, and desktop technologies?both physical and virtual. The administrator actively monitors infrastructure, responds to alerts, and collaborates with engineering teams to maintain system availability and business continuity. Responsibilities include executing regular system patching, referencing technical documentation, and adhering to security protocols. Experience with advanced blade architectures such as Cisco UCS and HP BladeSystem, as well as datacenter-wide virtualization, is preferred. The role also involves supporting end-users, maintaining knowledge base resources, and escalating issues within established SLAs. Previous experience in customer service, help desk, or service desk environments is beneficial. A bachelor?s degree in Information Management, Computer Science, or a related field?or equivalent experience?is preferred.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AWS Splunk Engineer

Seeking a Cloud Engineer to provide Tier 3 support for a large-scale biometric system. Responsibilities include system monitoring, troubleshooting, software/hardware configuration, and dashboard... More creation. The role involves direct customer interaction and occasional on-call support.Responsibilities include:? Help develop, document, communicate, and enforce a network technology policy. ? Be responsible for the installation and configuration of new software and hardware, including the server network, devices, and firewalls. ? Be responsible for monitoring system performance, IT system operations and storage utilization. ? Plan for necessary hardware or software upgrades to support system growth. ? Manage user accounts and assets and assign and update security permissions on the network according to security policy. ? Provide support with escalated help desk requests. ? Perform typical system administrator activities.? Create, edit, and maintain Splunk dashboards to measure system performance.? Review systems performance logs to identify anomalies and troubleshoot issues. ? Identify root cause and documenting troubleshooting steps to resolution. ? Support active directory/LDAP, certificate services, network communications, and group policy and security compliance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- IT Business Analyst

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need... More level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Active Directory Administrator- REMOTE INTL MEXICO

A large retail & commercial bank is looking for an Active Directory Admin to join their team in Mexico. The role can be fully REMOTE. The bank has close to $90B in assets, 9K employees and more than... More 2M customers along the east coast. In addition to providing excellent banking experiences for their customers, the bank also very involved in the community through charitable giving and philanthropy to give back to low/moderate income and underserved communities. Responsibilities and Duties- Process onboarding, offboarding, and transfer requests from the ticket queue to add/change/delete accounts in Active Directory, RHEL and Databases (Oracle, DB2, MySQL)- Provisioning and maintenance of access permissions for shared folders (NAS), configuring SFTP (WIN/RHEL)- Maintenance and standardization of service accounts in Active Directory- Responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with AD, LINUX (RHEL,Solaris, CentOS, etc.) and DB.Compensation:$15/hr to $20/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less