Job Search Results for help desk

Digital Services Support Coordinator

An employer is looking to hire a Technical Support Coordinator to join their Digital Services Support Team. This individual will provide front line customer support by fielding and processing all... More incoming service requests and monitoring the activity of the Digital Services team. This position is part of an on-call rotation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Digital Services & Tools Analyst (Part-Time Contractor)

We?re looking for a tech-savvy, detail-oriented contractor to support the Digital Services Model (DSM) program. This role is ideal for someone who enjoys working with digital tools, automating... More processes, and helping teams work more efficiently. You?ll be part of a team that makes sure everything runs smoothly and professionally.What You?ll Be Doing:?Digital Tools Expert: Learn and support tools like Salesforce Marketing Cloud, Poll Everywhere, PoliteMail, AniMaker, and more. Help users understand how to use them and troubleshoot issues.?License Management: Track and manage software licenses using Airtable. Automate requests and ensure teams get the right access.?Process Automation: Help simplify manual tasks?like sending emails or updating dashboards?by working closely with the automation lead.?AI Approvals: Assist with getting internal approvals for AI tools through the J&J governance process.?Website & Resource Updates: Maintain SharePoint pages, update training materials, PowerPoint decks, and other resources.?Meeting Support: Help prepare for monthly office hours, training sessions, and check-ins with business partners.?Contract & Document Management: Support the renewal and approval process for contracts like MSAs, OTAs, and POs.?Self-Service Metrics: Use tools like PoliteMail to provide automated reports on email engagement (opens, clicks, etc.).?Vendor Coordination: Schedule vendor demos and presentations to showcase new digital tools.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Call Center Associate

We are seeking a dedicated and detail-oriented Call Center Representative to join our remote support team. In this role, you will serve as the first point of contact for inbound calls and emails... More related to technical issues on aircraft, supporting approximately 30 different airline clients. A key responsibility will be to triage and route these technical issues to the appropriate internal technical teams, ensuring timely and accurate resolution.Compensation:$25/hr to $28/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote L1 Helpdesk

A client is seeking a Helpdesk to joim the team in supporting level 1 customer support and triage.$45K-55K - Exact compensation may vary based on several factors, including skills, experience, and... More education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- IT Business Analyst

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need... More level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

RPG Developer

POSITION SUMMARYThe RPG Developer III plays an important role in the organization by performing a number of activities related to the company?s Information Technology functions. The role is... More primarily responsible, with limited direction, for the design, maintenance, and implementation of in-house applications created using Websmart, RPG (all levels) and CL/CLLE on an IBMi platform. The RPG Developer III also collaborates with business partners, business analysts, and peers to document business requirements, diagnose problems, and understand requested enhancements, translating findings into technical specifications.ESSENTIAL FUNCTIONS?Analyze, design, develop, test and maintain current in-house software applications for our existing systems using a variety of technical platforms and languages including Websmart (PML,HTML,Javascript,jQuery,Bootstrap,CSS), RPG (all versions) and CLLE on an IBM System i platform.?Work on large projects, collaborating with users, Business Analysts, and other IT teammates to develop technical specifications that capture the impact of proposed changes on all applications, systems, and databases.?Create and use binding directories, binder source, prototypes, prototype interfaces, sub-procedures, stored procedures and service programs.?Apply knowledge of data centric architecture, design, programming, and performance to update programs and resolve problems.?Apply knowledge and help manage projects using project management, and change management software tools. ?Work with the Support Desk, Training and our business partners to troubleshoot and resolving application system errors.?Identify and pursue new and evolving technologies; evaluate potential impact to the business and provide management with insight and recommendations.?Demonstrate a high level of personal commitment and accountability to the business with a focus on quality and customer service.?Work in a team environment, and communicate positively with team members, peers, customers, and vendors.?Provide time tracking and project feedback data to the Project Management Office and management.?Identify, lead, plan and implement department projects that involve process improvements for IT. ?Act as a subject matter expert to answer questions from less experienced teammates and business partners.?Respond to escalated inquiries and problems that cannot be resolved by more junior teammates.?Support new hire training, cross train, mentor and work closely with less experienced employees.?Participate in the creation of training materials and job aids, as well as documentation for any new rollouts or updates.?Work to distribute application knowledge throughout team by completing technical research and analysis and sharing findings and possible solutions with team.?Review the output of junior-level teammates, and provide subsequent assessments and recommendations to management.?Create templates and models to be used by all of the department for existing and new processes, modules, or coding techniques.?Provide analysis and work on special initiatives and projects from the Management. ?Perform other duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less