Job Search Results for help desk

It Help Desk - INTL Colombia

Insight Global is seeking an IT Help Desk Technician to provide exceptional technical support to internal users while delivering a high level of customer service. This role will serve as a primary... More point of contact for resolving hardware, software, and operational issues through phone, chat, and email support. The technician will manage and prioritize help desk tickets based on urgency, ensure timely resolution within established service level agreements, and escalate complex issues to specialized IT teams when necessary. Responsibilities include troubleshooting user issues using tools such as Microsoft Teams, ServiceNow, Cisco WebEx, and Bomgar Remote Support, while maintaining detailed documentation of all resolutions and escalations. The ideal candidate will collaborate closely with fellow analysts, senior technicians, and IT leadership to resolve technical challenges, improve support processes, and ensure a seamless and positive end-user experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Help Desk Support

A large healthcare client of ours is looking for Remote Help Desk Support professional to join their growing team. This role is an essential part of the IT Technology team and will provide support... More for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities:? Answer and resolve incoming technical support calls with professionalism and efficiency? Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)? Handle escalation points as necessary? Utilize downtime to perform provisioning tasks?prior provisioning experience is a plus but not required? Maintain clear communication with the team and document interactions appropriatelyAdapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsThere will be a training period ranging from 3-6 months where all candidates will work 9- 5:30 EST with a 30 minute lunch, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, but shift preferences will be made.Compensation: $16-$20 per hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Help Desk - Weekend Shift - FULLY REMOTE

A client based in Phoenix is seeking a fully remote Help Desk Technician to join their growing IT support organization. This role will serve as the first point of contact for all incoming IT-related... More incidents and requests via phone, email, and chat, supporting corporate users, retail stores, and distribution centers.The technician will intake and manage tickets through ServiceNow, utilizing incident management, request fulfillment, and the knowledge base to ensure timely and accurate resolution. Daily responsibilities include troubleshooting POS issues within retail stores, supporting store-level hardware and peripherals such as Lexmark printers and Zebra printers/scanners, and assisting with basic network connectivity and equipment-related issues.This role also includes diagnosing and resolving issues related to PC software, operating systems, and hardware, including installing, uninstalling, patching, upgrading, and replacing devices remotely. The technician will regularly support users through Microsoft Teams, handle phone-based troubleshooting using Cisco Jabber, and ensure all activity is properly documented, escalated when needed, and resolved within SLA expectations.The ideal candidate is comfortable multitasking, communicating with diverse user groups, and navigating IT issues efficiently in a large enterprise and retail IT environment. This is a great opportunity to join a collaborative team of 19 service desk professionals, with strong potential for growth within the organization.Potential Shifts:Tues - Sat 5a - 130p off Sun/MonTues -Sat 6a - 230p off Sun/MonSun - Thurs 5a - 130p off Fri/SatWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Service Desk Analyst

The Service Desk Analyst provides high volume support to patients who need help accessing and using their online health portal. A typical day includes answering 40 to 45 inbound calls, walking... More patients through password resets, account login issues, and basic navigation steps. The analyst guides callers on clearing browser cache and cookies, linking family accounts, and resolving simple access errors using a shadowing tool that lets them see what the patient sees. They document each interaction in the ticketing system and escalate more complex health record issues when needed. The work is customer-focused and requires strong communication, patience, and the ability to stay calm with upset callers. The role is remote but requires Orlando residency for potential future hybrid work.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Service Desk Consultant

Insight Global is looking for a Service Desk Specialist to support a large University system in Atlanta, GA.This candidate will be joining the Service Desk team as an Analyst with an Account. The... More team is responsible for handling all major incidents throughout the university. The candidate in this role will be handling support via phone, chat, and tickets. Password resets, unlocking accounts, and dealing with phone issues are some of the most common issues they will be resolving. This team escalates any major issues to the Tier 2 Support Team.The candidate responds to service requests and incidents over the phone, via ticketing system, chat, Zoom and maintains a strong understanding of OIT IT (Information Technology) functions, requirements, policies, procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) colleagues This position creates Major Incident Notifications (MINs/SIAs) to resolve issues and assign tickets to IT resources. They recognize patterns of issues and proposes solutions to prevent issue recurrence and improve efficiencies. This position alerts SD management and staff resources to provide rapid responses to incidents, problems and outages.Compensation:$18/hr to $19/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one ofemployment, including options for medical, dental, and vision insurance. Eligibility to enroll inthe 401(k) retirement plan begins after 90 days of employment. Additionally, employees in thisrole will have access to paid sick leave and other paid time off benefits as required under theapplicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Mortgage Software Support Specialist

Insight Global is looking for a Mortgage Software Support Specialist who will serve as the primary support resource for their mortgage technology stack, including nCino Mortgage and ICE Encompass... More (Banker Edition). This individual will play a key role in supporting end users across the full mortgage lifecycle?from origination through servicing?while helping improve system efficiency and user experience in a fast-paced lending environment. Key Responsibilities include: - Act as the front-line support for internal help desk requests related to Encompass LOS and other mortgage applications- Troubleshoot user issues, resolve Level 1 tickets, and escalate more complex problems to vendors (nCino, ICE, or third-party partners) when needed- Diagnose system and application issues, identify root causes, and recommend effective solutions- Track, document, and provide updates on all support tickets to ensure visibility and resolutionIdentify recurring issues and proactively suggest process or system improvements- Leverage internal knowledge bases and documentation to drive efficient issue resolution- Train and support end users to improve system adoption and reduce repeat issues- Partner cross-functionally with teams across the business, maintaining a high level of professionalism and service- Assist in improving help desk workflows and overall system functionalityCompensation:$45,000.00 to $55,000.00 per year annual salary.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Medicare Sales Support Specialist (CST/EST)

Insight Global is seeking Medicare Sales Support Representatives to support a large Health Insurance client in a fully remote environment. This is a Tier 1 support role responsible for assisting... More insurance agents with account access, system navigation, troubleshooting, and general support requests. The ideal candidate has strong customer service skills, experience working in a high-volume support environment, and the ability to resolve issues efficiently while providing excellent customer service.? Serve as the first point of contact for agent support inquiries via email, phone, and Teams.? Assist agents with account setup, password resets, profile updates, and access-related issues.? Troubleshoot basic system and application issues and escalate complex cases when necessary.? Document support requests, track tickets, and maintain accurate records of agent interactions.? Support internal teams by processing agent requests and assisting with operational and administrative tasks.Schedule:? Non-AEP (Annual Enrollment Period): Monday-Friday, 8-hour shift with a 1-hour lunch break? AEP Season: Standard weekday schedule plus approximately 8-9 hours of overtime per week, including coverage for one weekend shiftThis role is open to CST/EST hours looking for a pay range $20-25/hrNon-AEP Model (Jan?Sept)Coverage: 8 AM?8 PM ESTResourceTime ZoneEST HoursLocal HoursResource 1Eastern8:00 AM ? 5:00 PM8:00 AM ? 5:00 PM ETResource 2Central9:00 AM ? 6:00 PM8:00 AM ? 5:00 PM CTAEP Model (Oct?Dec)Coverage: 8 AM?1 AM ESTResourceTime ZoneEST HoursLocal HoursResource 1Eastern8:00 AM ? 5:00 PM8:00 AM ? 5:00 PM ETResource 2Central10:00 AM ? 7:00 PM9:00 AM ? 6:00 PM CTWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Medicare Sales Support Specialist (PST)

Insight Global is seeking Medicare Sales Support Representatives to support a large Health Insurance client in a fully remote environment. This is a Tier 1 support role responsible for assisting... More insurance agents with account access, system navigation, troubleshooting, and general support requests. The ideal candidate has strong customer service skills, experience working in a high-volume support environment, and the ability to resolve issues efficiently while providing excellent customer service.? Serve as the first point of contact for agent support inquiries via email, phone, and Teams.? Assist agents with account setup, password resets, profile updates, and access-related issues.? Troubleshoot basic system and application issues and escalate complex cases when necessary.? Document support requests, track tickets, and maintain accurate records of agent interactions.? Support internal teams by processing agent requests and assisting with operational and administrative tasks.Schedule:? Non-AEP (Annual Enrollment Period): Monday-Friday, 8-hour shift with a 1-hour lunch break? AEP Season: Standard weekday schedule plus approximately 8-9 hours of overtime per week, including coverage for one weekend shiftThis role is open to PST, looking for a pay range $20-25/hrNon-AEP Model (Jan?Sept)Coverage: 8 AM?8 PM ESTResourceTime ZoneEST HoursLocal HoursResource 3Pacific11:00 AM ? 8:00 PM8:00 AM ? 5:00 PM PTResource 4Pacific1:00 PM ? 10:00 PM10:00 AM ? 7:00 PM PTAEP Model (Oct?Dec)Coverage: 8 AM?1 AM ESTResourceTime ZoneEST HoursLocal HoursResource 3Pacific1:00 PM ? 10:00 PM10:00 AM ? 7:00 PM PTResource 4Pacific4:00 PM ? 1:00 AM1:00 PM ? 10:00 PM PTWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

National IT Support Manager

Our client is seeking a National IT Support Manager to lead and develop a distributed IT support organization responsible for supporting care centers and corporate operations across the United... More States.This individual will oversee daily support operations, manage a team of approximately 15 technicians and leaders, establish IT service management standards, and drive continuous improvement initiatives across the organization. The role requires a strong people leader who can balance operational oversight, process improvement, customer service, and strategic thinking.This position is ideal for a candidate who enjoys building scalable processes, leading remote teams, analyzing operational metrics, and creating a high-performing support organizationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Support Analyst

We are looking for a strong Technical Support Analyst to join a Service Desk team supporting 8a-5p CST. This role supports a globally recognized, full-service law firm known for handling high-stakes... More litigation, complex transactions, regulatory matters, and cross-border disputes for leading companies and financial institutions. With a strong footprint across major U.S. legal markets and key international hubs in Europe and South America, the firm operates at the intersection of law, business, and global commerce. Its practices are consistently top-ranked by Chambers, The Legal 500, Benchmark Litigation, and Lawdragon, with attorneys frequently recognized among the leading litigators and dealmakers worldwide?making it an ideal environment for professionals who want exposure to sophisticated matters, elite legal talent, and work that truly moves the needle.This role can sit remotely near Chicago, IL, New York, NY, Washington, DC, Los Angeles, CA, San Francisco, CA, Silicon Valley (Redwood City), CA, Dallas, TX, Houston, TX, Miami, FL, and Charlotte, NC. The role will be mostly remote, with the occasional in office meeting. The shifts will be Monday - Fridays. The role will provide technical support and service with a high degree of customer service, technical expertise, and primary understanding of the law firm environment and associated applications. Ensure customer satisfaction with services rendered.Key ResponsibilitiesServe as the first point of contact for Information Services support via MS Teams telephony and email, delivering a high-quality customer experience.Troubleshoot and resolve hardware and software issues across Microsoft 365, remote connectivity, networking, security, mobile devices (Intune), iManage, Adobe, and related applications.Use advanced troubleshooting techniques, including remote access, to diagnose issues, identify root causes, and implement effective solutions.Communicate clearly and professionally with both technical and non-technical users; provide timely updates and thorough documentation.Achieve service targets, including 85% first-contact resolution (FCR).Manage and resolve assigned tickets within the incident tracking system, ensuring accurate records and knowledge documentation.Identify recurring issues and trends; proactively recommend improvements or training opportunities.Participate in team training, knowledge sharing, project work, and provide backup support as needed.Support new technology rollouts by assisting and training end users.Compensation:$18-20/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less