Job Search Results for help desk

Helpdesk

A large home healthcare organization is seeking a Help Desk Technician to join its Application Support team. This role will be responsible for handling incoming technical support requests via phone,... More the JIRA ticketing system, and email.The environment is fast-paced and high-volume, with an average of 15?20 calls per day, translating to approximately 20 tickets resolved daily and 100 tickets per week. Common issues include password resets, troubleshooting Microsoft Office applications (such as Outlook not responding), and supporting internal EMR applications. The role will also address Okta registration and authentication issues, among other technical challenges.In addition, this individual will provide white-glove customer service by proactively following up with users to ensure issues are fully resolved and by providing timely updates on the status of outstanding requests.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote - IT Support Analyst

?Provide first-level technical support to employees and clients via phone, chat, and ServiceNow.?Handle incidents and service requests related to:oPassword resetsoSoftware and system issuesoNetwork... More connectivityoChange inquiriesoGeneral IT questions?Troubleshoot hardware and software issues across:oMicrosoft Windows OS, macOSoDesktops, laptops, printers, serversoMS Office Suite, MS ExchangeoVendor-specific platforms?Use remote access tools and admin applications to resolve issues.?Participate in data recovery operations and continuous improvement initiatives.?Follow knowledgebase articles and contribute to documentation updates.?Collaborate actively with team members and other departments via chat channels to prevent silos and promote transparency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Owner Relations Coordinator

Insight Global is seeking a proactive and detail-oriented Owner Relations Coordinator with experience in the oil and gas industry. This role involves managing incoming support tickets through... More ServiceNow, responding to owner inquiries?primarily via email?and ensuring clear, professional written communication. The ideal candidate will have a strong understanding of oil and gas operations, be comfortable handling a high volume of tickets, and possess excellent organizational and communication skills. Experience in a helpdesk or customer support environment are a plus.Compensation:$18/hr to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

User Research Helpline Specialist (Senior)

Hiring a Senior User Research Helpline Specialist to develop the helpline processes used to support electronic prototype devices in user research studies.Logistics: Mon - Friday 9 to 5 PST ... More Duration: March - Sept* potential extensions Responsibilities?Create and document helpline processes and troubleshooting workflows for electronic prototype devices?Support participants during user research studies and ensure proper onboarding?Troubleshoot prototype device issues with participants via phone, email, and video?Serve as an escalation point for complex participant or device issues?Track and manage issues using a ticketing system (preferably Zendesk)?Partner with research teams to ensure consistent, high quality participant supportWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Incident Minder - INTL India

Role SummaryThe Incident Minder is responsible for moving incidents efficiently from opening to closure. This role focuses on coordination, communication and operational follow-through during active... More incidents. The goal is to ensure incidents are handled consistently, updates are timely and no issues stall due to lack of ownership. This role supports customer trust by ensuring predictable and disciplined incident handling during high-volume periods.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- IT Business Analyst

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need... More level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Manager, IT Field Operations

The Sr. Manager, IT Field Operations manages a national team of onsite IT resources at ITSM practices, handling escalations from the Service Desk, coordinating onsite field support, supplemental... More field support vendor management, and partnering with key stakeholders to advance IT projects and initiatives. As a technical leader overseeing both individual contributors and people managers, this resource will help ensure our onsite and field support teams operate at a high level and consistently advance the broader goals of our IT Support Model. The role will be 80% people management and 20% hands on technical. It will be managing a team of 20 resources located at various practices as Site Managers and Tier 2 support. Travel will be heavier up front as you get acclimated with the team. ? Reports to Director, IT Service Delivery; adhering to all Service Delivery processes and procedures. ? Supervise day-to-day performance of onsite practice IT Support resources, providing guidance, coaching, and support to drive accountability and excellence. ? Act as the primary escalation point for complex IT issues requiring onsite intervention, collaborating closely with the Service Desk team. ? Consistently keeps the customer experience at the center of process creation, team leadership, and day-to-day operations. ? Manage third-party vendor relationships to supplement onsite support where needed, including contract negotiation and performance monitoring. ? Coordinate with the end user computing team to ensure onsite resource cooperation in desktop lifecycle management schedules and standards. ? Work with vCIO and other stakeholders to align onsite activities with Practice IT roadmaps and organizational objectives. ? Establish and monitor KPIs and SLAs for field operations, consistently seeking improvements in service delivery and process efficiency. ? Develop, implement, and enforce policies and procedures for onsite IT support and incident management that address practice nuances, while still following larger service delivery processes. ? Ensure physical installation, configuration, and troubleshooting of physical technologies devices and various IT hardware at each location. ? Oversee onboarding and offboarding processes for onsite IT staff, including training, performance assessments, and career development. ? Maintain effective communication channels between the field team, internal IT leadership, and practice stakeholders. ? Ensure compliance with security, privacy, and regulatory requirements for IT operations in the field. ? Coordinate logistics for IT equipment shipments, moves, and installations as practices open, close, or relocate. ? Drive a culture of customer service, continuous improvement, and operational excellence within the field team. ? Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Account Executive

Insight Global is seeking a Strategic Account Executive for a full-time opportunity, with an IT Services Provider headquartered in the Houston, TX area. This person will have a vertical specific... More territory, that focuses on the Senior Living industry. It is highly preferred that this individual has previous experience selling to this type of client. This Account Executive will sit remotely, and travel to client sites for meetings on a regular basis. This Account Executive will focus on New Logo acquisition, and will generate their own leads in addition to their supplied leads, in order to meet monthly and quarterly goals. This person will sell a portfolio of services in the Infrastructure-as-a-Service (IaaS) space, including desktop/service desk, back-up/DRaaS, UCaaS, Managed Security Services, Cloud, Networking, etc. These Strategic Account Exec's must have prior Managed Services sales experience with some or all of the technologies listed prior. This role will focus in the mid-market to low enterprise space. During the sales process, Account Exec's will partner with Pre-Sales Engineers to help facilitate a technical deep-dive of prospective customer environments. However, this person should still have the ability to provide technical recommendations based on the results of discovery meetings during the sales process. Average deal size for this role is around $30-$40K in revenue per month.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less