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Insight Global is looking for a Senior EDI Engineer for a large client of ours in Cleveland, OH. In this role you will work closely with leadership, Business Owners, Trading Partners, and fellow IT... More (Information Technology) members to administer and monitor EDI activities. You will oversee the day-to-day activities to ensure our organization capitalizes on the benefits of a stable EDI ecosystem. Knowledge of Gentran: Server for Windows, ANSI x12 Standards, MuleSoft Anypoint Partner Manager, FTP, SFTP. Confluence, Jira, SAP IDOCs and Oracle Database knowledge a plus. Continuously demonstrate a proactive approach to monitoring, maintaining support, resolving problems, conducting analysis, producing analytics, and documentation of our EDI processes.System support: * Must have working experience on EDI to support third-party vendor integrations. * Execute server restart and verify Gentran is operating within optimal parameters. * Collaborate with Windows Admins to support software installation and updates. * Coordinate testing across the EDI pre-prod ecosystem: Gentran, MuleSoft, SAP, Oracle. * Maintain Disaster Recovery protocols, compliance, and testing support. * Conversant in the following X12 Specification: 810, 812, 850, 832, 855, 865, 996, 997. * Responsible for onboarding new trading partners, VANs, 3PLs with precise requirements.Analyst: * Research failed inbound and outbound documents. If necessary, work with Trading Partners and application support to resolve source document issues. * Monitor Process Control for long running jobs. * Monitor Mailbox communications for any failed connections. * Monitor Alerts generated by EDI applications: Gentran, CIF, MuleSoft, SAP * Manage ServiceNow and Jira queues to determine prioritization of daily work tasks. * Conduct Incident management -- Prioritize incidents; Conduct analysis to determine the source of the issue; and Resolve Incidents. * Conduct Request research -- Elicit requirements, assess business needs, Prioritize, and establish commitment timeline. * Create and maintain technical documentation.Development: * Execute EDI strategy to promote partnerships with all applicable business functions in the organization through EDI. * Participate in developing solutions according to established requirements, technical plans, standards, policies, procedures, system architecture specifications, and best practices. * Must be conversant with all phases of the Software Development Life Cycle (SDLC). * Strong ability to create technical diagrams, workflows, UML process flows. * Ability to create technical standards, methodologies, and processes for successfully building first class external client integration (B2B) environment. * Experience Architect, design, development, test, and implement applications. * Responsible for ownership and completion the assigned projects within specified timelinesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Site/Operations Managers manages all administration, service workload, capacity planning, labor effectiveness and productivity for STC Site Operations while ensuring customer expectations (cost,... More delivery, lead-time, quality, etc.) are met. They are responsible for ensuring safety and environmental compliance are met in support of company policy and programs. Scope of the job:- The role leads the operation team and is based within a Service Technology Center. It may involve regular travel to customer sites within a region and the occasional global travel when required for management reporting.- This role requires daily interaction with all levels of the organization, in both written and verbal formats.- The Operations Manager role requires extensive planning, priority setting, coordinating of work and competing priorities. The incumbent must be able to balance all these items at any given time. - This position manages an annual budget. Previous experience with managing operational/departmental budget/revenue targets is a must. - Depending on the size of the STC site, this role will have between 5 and 15 direct reports and may have overall management responsibility of a site ranging from 15 to 150+ employees.Main Responsibilities:- Oversees the Services business to achieve annual business goals for revenue & gross profit in coordination with the regional and Global STC services strategies and provide monthly reports. - Manages service process improvement, manpower loading, equipment and material needs, and accurate control of all inventories.- Manages and drives all customer issues to closure or initiates support when required.- Manages and develops the service team leaders daily to optimize resource utilization, quality and on-time delivery, time reporting, prioritize and coordinate daily workload, dealing with day-to-day employee issues, and interface with the service team leaders.- Oversees operational expense budgets within agreed upon targets. Evaluates assigned staff skills, develops and deploys employee development programs.- Manages human resources, including selection, recommends staffing levels and changes in accordance with company and departmental mission, coaching, discipline, manpower planning and motivation of staff. - Develops, generates and provides strategic analysis reports (with focus on reason for variance deviation between planned and actual) for Key Performance -Indicators such as: capacity planning, on-time delivery, turn-around-time (TAT), quality, labor hour cost, etc.- Interfaces with appropriate STC personnel (BLM, SHE, HR, Quality, Engineering) on priorities, strategies, and issues.- Ensures that safety standards (SHE) are met and the cleanliness (5S standards) of the shop.- Develops and maintain Quality & ISO procedures, work instructions within the ISO certification guidelines.- Develops and implement adequate and visible measures that are linked to continuous improvement.- Champion VTPS guidelines and principles.This position pays between 125k-135k depending on level of experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Environmental Field Specialist (EFS) supporting projects in Eastern Sierra's contributes significantly in developing company procedures, guidance, specifications and guidelines. The EFS maintains... More a lead role in environmental regulatory agency communications and negotiations, effectively defines and manages large or complex projects or tasks, and adequately addresses resources when planning work scopes. The EFS will also perform assignments of broad scope and high complexity, with few precedents or standards established, and which require integration of information from a variety of sources and routinely applies extensive knowledge of technical principles, practices and regulatory requirements within one or more areas of expertise to resolve complex problems.As a member of multi-disciplinary project teams, the position acts as the Environmental Lead and main point of contact for the LOB during the construction phase and coordinates with the various subject matter experts on their tasks and deadlines. The EFS provide guidance, technical direction, coordination with internal clients, act as the liaison on environmental issues and work with external regulators.Job ResponsibilitiesThe EFS is required to monitor routine/emergency project and facility activities with potential environmental impacts, provide professional consultation, direction, and training to both the client and contract personnel for environmental compliance related activities. Furthermore, the EFS position would respond to field queries related to operational emergencies. Finally, EFS duties which encompass environmental compliance consist of: *Prepare project environmental reviews in support of construction projects *Have contractor oversight on small to large projects to ensure that environmental guidelines under air, water, and hazardous materials/waste disciplines are being followed. *Participate in agency inspections and site reviews. *Use independent judgment in applying appropriate principles and techniques in a broad range of situations to arrive at optimum solutions to maintain environmental compliance and safety. *Write letters, reports, or other submittals regarding small to large scale projects. *Utilize appropriate and effective presentation skills during training sessions or at group meetings. *Serve as leader at group meetings; interact with staff and client organizations. *Improve processes and procedures by identifying and evaluating new methods, techniques, and creative thinking to achieve department and company goals. *Effectively manage medium to large projects or tasks (scope, schedule and budget); multiple assignments concurrently. *Work independently on routine job tasks or projects and on non-routine job tasks as a member of a team on large projects with some supervision and guidance. *Provide training and coaching of employees and contractors. *Perform internal audits and site assessments. *Information and data management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's client is looking for a Project Manager to help manage projects related to the update/rebrand of their facilities. There is no project plan, this person would create the project... More plan. They are looking for someone who can help create the process and is excited to leave an impact. The Facilities Manager position is responsible for planning, coordinating, and delivering capital projects across this company's portfolio within budgets approved by Operations and Finance during the scoping phase of each project. This role partners closely with Operations, Marketing, Finance, and vendor partners to scope projects, manage bids, track spend, support rebrands, and ensure facilities upgrades align with this company's standards of safety, brand consistency, and customer experience. While local leadership own daily repairs and maintenance, the Facilities Manager supports the broader infrastructure of how R&M is managed ? consolidating vendor information, standardizing contracts, and creating tools that empower General Managers to independently handle routine repairs efficiently and consistently. Directors and above to retain responsibility for negotiating initial rates and commercial terms for major projects; the Facilities Manager maintains centralized visibility to active contracts, negotiated rates, and historical pricing to support scalable, portfolio-wide agreements over time. ?The projects involve rebranding tasks like painting and signage, and setting up suites with prefabricated elements.?The role requires high organization to manage 10 projects per quarter across the enterprise, interfacing with general managers and contractors.?The role requires someone fully focused with a strong network to ensure quality work, asking the right questions, and completing projects on budget.?The expected pace is about 10 capital projects and rebrands per quarter, with consideration for seasonality to avoid disruptions during peak boarding times like the Fourth of July.?Essential skills include project management, budget oversight, and field-level experience to ensure work is completed correctly and on time.?The role requires someone fully focused with a strong network to ensure quality work, asking the right questions, and completing projects on budget.?The expected pace is about 10 capital projects and rebrands per quarter, with consideration for seasonality to avoid disruptions during peak boarding times like the Fourth of July.?Essential skills include project management, budget oversight, and field-level experience to ensure work is completed correctly and on time.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global client will be performing wide-ranging facility management services to include but not limited to: planning, programming, design, asset management, construction inspection, energy... More management, real estate, environmental, cultural resources, space planning, CAD, GIS, cost estimating, and numerous other functions. Ideal candidates will have knowledge and/or experience with federal contracts and/or the Air Force Civil Engineering Squadron. They will also have a strong enthusiasm to ensure the cadets and future Air Force Leaders live and learn in state-of-the-art facilities and have the necessary resources to serve our country to the best of their abilities. This position is full time and located on-site at the USAFA. The expected start date is March 1, 2026. In the role of Programmer Lead your duties are predominantly intellectual in nature and vary depending on each project?s needs. The position requires discretion and judgment based upon knowledge of Unified Facilities Criteria, Air Force Programming requirements e.g. DAFMAN 32-1084 and Air Force Institute of Technology programming course instruction e.g. WMGT 423. We'll count on you to: - Be responsible for managing the Facility AMP and coordinate project authorizations independently, reflecting a leadership role within the installation planning team. - Lean on your deep technical knowledge of AFI 32-1032 and AFI 32-1023 for planning and programming appropriated fund maintenance, repair, and construction projects for garnering funding from higher headquarters. - Have a deep understanding of the facility programming process to articulate the requirements and benefits of each project to the Air Force as well as any adverse impacts not approving a project may have. - Identify project requirements (define project scopes) to satisfy current and future mission needs. - Provide advice and assistance to the Engineering Flight in writing, coordinating, and processing DOD Form 1391s in support of Facility Sustainment Restoration Modernization (FSRM) and Military Construction (MILCON) projects. - Manage the development of 1391's, threshold reporting and compliance with AFI's. - Develop rough order of magnitude (ROM) construction cost estimates utilizing government provided software (similar to RS Means). - Be responsible for a wide range of detailed deliverables including justifications, space requirement calculations, site plans, coordination with HHQ authorization tools, and the integration of funding timelines with construction schedules. - Provide advice in development of the Base Comprehensive Asset Management Plan (BCAMP). - Provide advice with documenting requirements and acquiring both the authority and resources necessary to accomplish the work. - Provide advice with obtaining and verifying information to justify and gain Congressional funding approval. - Provide advice in support of working with Civil Engineering Operations Flight and other USAFA mission partners through asset management to develop requirements. - Provide advice in support of generating documentation in pre-acquisition efforts for FSRM and MILCON projects. - Develop and submit project lists (e.g., BCAMP, MILCON, Unspecified Minor Military Construction (UMMC), Energy Resilience and Conservation Investment Program (ERCIP), etc.). - Perform other duties as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Field Technician II at SCS Engineers, you will have a working knowledge of the terminology, processes, and equipment used in the operation, maintenance, and monitoring (OM&M) of various... More environmental control systems. You will report to a senior-level supervisor, such as a Project Superintendent or a Project Manager. We are looking for a Field Technician s to service the Denver, CO area.Demonstrates knowledge and ability to operate and maintain gas collection system on a cost-effective basis to keep systems operating and in compliance with different prescribed operating parameters and goals, including:Routine wellfield balancing and maintenanceRoutine blower / flare operationsCondensate management system operations and maintenanceSurface emissions monitoringWorking knowledge of and compliance with SCS policies and procedures, with a primary focus on:The SCS Injury and Illness Prevention Plan (IIPP) as it pertains to the SCS Health & Safety program.The SCS Quality Management System as it pertains to the quality of our work; and,The SCS Standards of Business Conduct and Ethics as they pertain to our behavior as employee owners at SCS.Takes on more responsibility when working with senior staff in the planning and execution of assigned tasks, including daily Crew Activity Plans (CAP), monitoring, and/or adjustment of various environmental control system components.Performs moderate-level maintenance and repairs of various environmental control system components.Conducts field observations/actions and reports those observations/actions by way of field notes and daily logs. Under the direction of a supervisor, may prepare verbal and written client communications.Utilize field instruments to measure required environmental control system data, including calibration and proper care and handling of field instruments.Performs environmental sampling using collection canisters and Tedlar bags and is trained in the preparation of chain of custody documents for shipment.Conducts preliminary review of collected data with oversight from supervisor. Required to communicate review of data to a supervisor or other designee for further direction.Performs operational adjustments to environmental control system components in conjunction with the results of preliminary data reviews.Utilize the appropriate tools, equipment, and materials to maintain and repair environmental control system components.Assists Laborers, Field Technician I, Senior Field Technicians, or other staff with removal and servicing of landfill liquids pumps.Provide limited direction to vendors or subcontractors following authorization by supervisor.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Enterprise Mobility team is a world-class delivery group that builds and maintains the underpinnings of lululemon?s technology environment. We are multiple product and platform teams that share a... More passion for continuous and high-quality delivery and work closely with our internal teams and our business partners. With these business and technology partners we co-create a powerful roadmap to deliver amazing experiences to our guests with innovation, value and reliability. As an Enterprise Mobility Infrastructure Engineer you will work cohesively and collaboratively with various, diverse teams, as well as independently to:? Act as SME Windows endpoint (device) management capabilities? Provide guidance and production support for Windows endpoint (device) management in a complex, geographically distributed environment? Serve as an escalation point for all aspects of device lifecycle management (Enrollment, Configuration, Protection and Retirement), including, but not limited to: o Policy creation o Task sequence creation, maintenance and troubleshooting o Configuration profile development o OS updating o Application packaging and management o Endpoint Security? Automate and document standard operational procedures and processes? Continuously research and identify recommendations and solutions to improve and streamline the day-to-day, end-user, and business experience? Keep up to date with, and use current technology and industry best practices and standard? Use critical thinking and background to look at complex problems, offer feedback and guidance as to how to solve them, and be an active member of the team that delivers the ultimate solution? Collaborate with other teams, both technical and non-technical? Partner and work closely with: o Operational and support teams o Intermediate and Senior Engineers? Occasionally participate in the implementation of projects ? Provide accurate and timely updates to product and project management about shifts in scope, requirements, timelines and prioritization? Practice inclusion and enjoy being a role model; listening, clearly and openly communicating, educating and informing? Provide clear and effective communication, documentation and reporting on technical/complex information, concepts, solutions and decision point? Participate in Community of Practice and project-based meetings? Key tools and applications used by this role: o ServiceNow o Microsoft Configuration Manager (SCCM) o Microsoft PowerShell oJira o ConfluenceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Come join an exciting team within Global Information Security (GIS). Cyber Security Technology (CST) is responsible for cyber security innovation and architecture, engineering, solutions and... More capabilities development, cyber resiliency, access management engineering, data strategy, deployment maintenance, technical project management and information technology security control support.This role, as an individual contributor is responsible for delivering best-in-class technology solutions in Identity and Authentication domain.A strong candidate for this role will demonstrate past performance of delivering innovative products. A candidate for this position should be able to demonstrate strong proficiency in area of expertise and complex problem-solving skills. They should have a strong understanding of current development practices, and they should demonstrate a history of ownership to accomplish outcomes.Key responsibilities of the role include technical ownership, software developing, delivering features based on their knowledge of design/architectural patterns and Agile/DevOps practices.This role ensures the systems design and requirements are aligned to achieve the desired business outcomes, and that team practices and coding/quality principles are aligned to achieve the desired technology outcomes.A good candidate must understand secure coding practices.A candidate must have significant experience through multiple software implementations and have developed demonstrate strong technical competencies.Primary Level of Engagement: Works as a ?senior developer? under minimum supervision from a senior domain expert.Primary Interactions:Product OwnerBusiness OwnerScrum MasterDevelopment TeamArchitectTestingRelease Train EngineerKey Responsibilities:? Design, develop and be accountable for feature delivery.? Apply enterprise standards for solution design, coding, and quality.? Ensure solution meets product acceptance criteria with minimal technical debt.? Responsible for compliance and security items and audit support.? Act as a liaison for production activities/issues.? Participate in work breakdown and execution.? Play a team member role, as an individual contributor.? Mentor other team members whenever required.? Participate in planning & estimation, peer reviews and other engineering practices.? Identify skill and role gaps, and work with Technology Manager to address them.? Patriciate in creating resource contingency plans where required.? Oversee detailed execution of assigned deliverable at every level - Requirements gathering, technical design, build and quality assurance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Director of Client Delivery is accountable for the end-to-end execution, performance, and overall health of the company?s federal contract portfolio across DoD and civilian agencies. This role... More serves as the senior delivery executive for the firm, owning delivery outcomes from contract award through execution and closeout, while ensuring exceptional customer satisfaction, strong CPARS performance, and scalable operational rigor.The Director oversees all Project Managers and Program Managers, establishes and enforces disciplined delivery standards, serves as the senior escalation authority for delivery, contractual, personnel, and performance issues, and represents the firm with credibility and authority to government stakeholders. This role partners closely with executive leadership to ensure delivery excellence directly supports organizational growth, recompetes, and expansion within existing agencies.Key Responsibilities:Portfolio Delivery Ownership?Own delivery performance across all active federal contracts, ensuring scope, schedule, quality, staffing, and performance commitments are consistently met or exceeded.?Maintain executive-level visibility into portfolio health, including risks, issues, financial performance, staffing stability, and customer sentiment. Contract Execution & Compliance?Ensure contracts are executed in accordance with contract terms, labor categories, pricing structures, and performance requirements across FFP, T&M, and Cost-Plus environments. ?Partner with contracts leadership to manage modifications, option exercises, scope changes, and performance-related discussions with government stakeholders. Customer Relationship Management & CPARS Excellence?Act as a senior client-facing leader, engaging directly with CORs, COs, and government program leadership. ?Proactively manage performance to support Excellent or Very Good CPARS outcomes.People Leadership & Accountability?Directly manage Project Managers and Program Managers; set clear expectations, performance goals, and accountability standards.?Recruit, develop, coach, and retain high-performing delivery leaders; address performance issues decisively when expectations are not met.Operational Excellence, Governance & Quality Management?Ensure delivery execution aligns with the organization?s established quality management, process maturity, and information protection frameworks, including CMMI and ISO standards.?Lead consistent application of certified processes across all programs, reinforcing disciplined planning, execution, measurement, and continuous improvement.Organic Growth & Recompete Support?Support organic growth within existing agencies by identifying expansion opportunities and delivery-driven value.?Contribute delivery insights to proposals, including staffing strategies, management approaches, transition plans, and risk mitigation.Executive & Cross-Functional Leadership?Provide regular delivery briefings to executive leadership highlighting risks, trends, and recommended actions.?Serve as the executive delegate for delivery matters, representing the firm with professionalism and sound judgment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Global Networks & Asset Protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business... More partner?s needs for today, but ensuring a robust roadmap for the coming future. Our ultimate goal is to create a smooth and hassle-free experience for our enterprise business and technology partners. Operating in a dynamic and high-energy setting, the GNAP team places great emphasis on setting and achieving goals, prioritizing well-being, and fostering personal growth through our core values. A day in the life:You?ll support the Global Networks & Infrastructure team by ensuring the reliability of our physical security systems?access control, video surveillance, and related infrastructure?across retail, corporate, and distribution sites. As a key technical and network resource, you?ll help troubleshoot system and connectivity issues, monitor performance, and collaborate with internal teams and vendors to maintain seamless operationsThe role:? Support service/operational delivery for Asset Protection, Access Control, and network-related infrastructure.? Troubleshoot, diagnose, and resolve issues with on-premise network video recording devices and related connectivity concerns.? Regularly check the status of video surveillance cameras, NVR devices, and associated network components to ensure they are online and functioning.? Manage tickets in ServiceNow, providing timely updates and meeting SLAs and KPIs.? Ensure smooth and efficient operations of video surveillance, access control, and supporting network systems.? Collaborate with internal/external partners to support upcoming planned deployments, including network readiness assessments.? Support queue management by identifying trends, opening Parent and/or Problem tickets, and escalating to the correct teams for quick resolution.? Contribute to the improvement of processes, network reliability, and implementation of new technologies.? Demonstrate professional and effective communication skills to support users, peers, and cross-functional partners. This comes in all forms of communication: telephone, email, remote sessions, and in-person. All touch points to be documented in incidents.? Build a positive working relationship with our retail team, 3rd party vendors, integrators, and cross-functional partners.? Collaborate with vendors to resolve longstanding support tickets and proactively develop solutions for potential issues? Participate as a technical project resource as and when required, including network-related initiatives.? Participate in on-call rotation as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less