Job Search Results for Employment

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Maintenance HVAC Technician located near Kalamazoo, MI. Looking for a person that has a 20?30-minute commute. You will join a highly respected real estate company and... More will be a part of their facilities team. Main function of this role is to travel to multiple commercial facilities to operate, maintain, troubleshoot, and repair facility equipment on all systems. This individual must assure that equipment is being maintained in any energy efficient, safe manner, and down time is reduced to a minimum by anticipation of necessary repairs and keeping records of past operating experiences. You will be expected to perform inspections and repairs to assigned property interior and exterior areas, including wars and flooring, installed fixture, roofing systems, lighting etc. You will be given a company van, work cell phone, uniform, and equipment as needed to perform job functions. Administrative Tasks?Submit P-card Receipts Daily ?Update work order status in real time ?Utilize CMMS systems such as Corrigo for all work performed. ?Perform Vehicle Safety Inspection ?Escalating problems or issues to Customer and Manager in a timely manner ?Attend work and safety meetings as required ?Any and all other duties and tasks assigned. Physical Work Requirements: ?Lifting up to 80 lbs. ?Working from heights. ?Frequently climbing, bending, lifting, kneeling, stooping, and working/extending overhead. ?Working in adverse conditions (i.e., extreme cold,?extreme?hot). ?Driving for long periods of time. ?Climbing a ladder with a 300 lb weight limit while carrying a tool bag weighing approximately 20 lbs. ?Climbing a ladder up to 30 feet. ?Must be available for Call-in work and perform other duties as required. Job Responsibilities:?Performance of ongoing preventive and repair response work orders on facility mechanical, electrical, and other installed systems, equipment, and other components.?Maintain, operate, and repair all HVAC systems and associated equipment, electrical distribution equipment, plumbing systems, building interior/exterior repair, and related grounds as it pertains to assigned buildings.?Perform assigned facility inspections and due diligence efforts, reporting on as found conditions impacting satisfactory client occupancy and operations.?Respond effectively to all emergencies.?Prepare and submit to management summary reports listing conditions found in the performance of assigned work and recommend and/or suggest action to be taken.?Study and become familiar with the various items of equipment, and the methods required to use them properly, that are required in everyday activities. This to include building automation systems, fire / life safety systems, and any other building related equipment.?Comply with all safety procedures, maintaining good housekeeping and safety of work areas. Recognize danger and safety hazards and propose methods to eliminate them.?Maintain compliance to State, County, or City Ordinances, Codes, or Laws.?Must be willing and able to support any afterhours building related activity as required.?Attend periodic training seminars.?Other assigned operational tasks as may be typically expected of the Mobile Engineer role.?Candidate will be provided tools required to perform assigned work scope.Compensation:$30/hr to $38/hrExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global partners with a large local utility company and is looking for Journey or Senior Substation Civil Engineers. You will lead the engineering and design of complex substation projects,... More applying independent judgment and working with minimal supervision. You will be responsible for converting conceptual ideas into practical, functional designs that meet technical, safety, and regulatory standards. The role requires a strong emphasis on structural engineering, with significant involvement in site civil work, including access roads and environmental considerations. All deliverables must be PE signed and stamped.Key ResponsibilitiesProvide technical expertise and perform engineering analyses, studies, and conceptual designs for substation projects, with an emphasis on structural components and site civil work.Prepare and present findings to internal teams, contractors, and vendors.Conduct site walkdowns and design review meetings, focusing on both structural and civil site elements.Develop technical documents, including design criteria, specifications, and reports, ensuring all are suitable for PE signature and stamping.Evaluate and recommend alternative project proposals, considering both structural and site civil requirements.Prepare and review contracts and proposals from engineering consultants for technical compliance.Interpret and apply relevant codes, standards, and regulations.Assist in root cause analysis and develop restoration plans.Approve reports, new drawings, and revisions to existing drawings, ensuring PE compliance.Respond promptly to facility failures during emergencies.Represent the company in interactions with government agencies as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP... More phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.Recommends solutions as appropriate to resolve complex Telecommunications service request.2.Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.3.Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations. 4.Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.5.Conducts site surveys for all new projects to estimate equipment required and labor time.6.Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.7.Participates in construction and renovation projects involving multi-disciplinary teams.8.Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization. 9. Oversees the weekly work efforts of the contracted vendor technical staff.10.Maintain the Nurse Call servers and application backend.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

*Helping software development teams apply the Scrum framework. *Planning deliverables and helping teams monitor performance. *Manage each project's scope and timeline. *Facilitate internal... More communication and effective collaboration. *Be the point of contact for external communications (e.g. from customers or stakeholders). *Help teams implement changes effectively. *Ensure deliverables are up to quality standards at the end of each sprint. *Guide development teams to higher scrum maturity. *Help build a productive environment where team members 'own' the product and enjoy working. on it *Facilitate the Agile development process and Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. *Coach and mentor the development team on Agile principles, Scrum practices, and self-organization to foster high-performing, cross-functional teams. *Serve as a servant leader, removing impediments and ensuring the team has the necessary resources and support to deliver quality software on time. *Collaborate with the product owner to manage the product backlog, prioritize user stories, and ensure alignment between business objectives and development efforts. *Promote and enforce Agile values, principles, and practices, and create an environment that fosters continuous improvement, learning, and adaptability. *Foster a culture of transparency, collaboration, and trust among team members and stakeholders. *Track and report team progress, sprint metrics, and project status to stakeholders, facilitating communication and visibility of project outcomes. *Identify and resolve conflicts within the team and facilitate constructive problem-solving discussions to promote team harmony and collaboration. *Continuously monitor and assess team dynamics, identifying opportunities to enhance teamwork, communication, and productivity. *Stay up to date with Agile and Scrum best practices, industry trends, and emerging methodologies, sharing knowledge and promoting continuous learning within the team.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day: An employer is looking for a Splunk Engineer to join their compliance team within their data and middleware department who will be responsible for managing their Enterprise Security... More Module within Splunk to configure and manage alarms. The purpose of this role is for the employer to reduce their time to detect threats as well as steamline investigations through rapid response and creating automated actions and workflows. This resource will be ingesting any machine data from cloud or on prem servers to quickly detect malicious threats in their environment. They will also investigate and triage activities associated with a potential security incident and respond quickly and appropriately with automated actions and workflows. A successful candidate will have excellent experience managing the enterprise security module within Splunk.Day to Day: An employer is looking for a This ServiceNow Developer will be joining the compliance team within their data and middleware department in support for their Video on Demand initiatives. This resource will be utilizing their Compliance Module to create workflows, create inventory reports and import data, etc. A successful resource will knows CI / CMDB associations and have experience with writing discrepancy reports to confirm that the servers and devices that they are using are fully compliant *Experience hardening OS configurationsDay to Day: An employer is looking for a This Linux Security Engineer who will be joining the compliance team within their data and middleware department in support for their Video on Demand initiatives. This resource will be identifying vulnerabilities and gaps in their infrastructure as well as understanding where files are not visible to their team. They will use their open source configuration management system to provide automated configuration maintenance of their large-scale computer systems. They will be responsible for using their Enterprise Security Management system to gather and interpret that data pretaining to the security of their host systems and make all their files visible to their team without breaking the platform.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our... More clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management. Responsibilities:? Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity.? Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems.? Assist with user account management, password resets, and permissions in Microsoft Active Directory (AD) and Azure Active Directory (AAD).? Log, track, and manage support tickets using ConnectWise, ensuring timely resolution and accurate documentation.? Escalate complex issues to Level 2 technicians or other specialized teams while maintaining clear communication with clients.? Perform basic network troubleshooting, including connectivity issues, VPN access, and basic router/switch configurations.? Provide excellent customer service, ensuring client inquiries are handled professionally and promptly.? Assist with onboarding new users, including setting up workstations, email accounts, and software installations.? Maintain up-to-date knowledge of IT best practices, company processes, and client systems.? Contribute to team documentation, including knowledge base articles and standard operating procedures.Salary: 40kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's client is a data technology business specializing in the management, application, storage, and usage of business data. Partnering with various government departments to help business... More leaders obtain the key information and insights needed to guide their organizations to new accomplishments. We're looking for a highly skilled Google Cloud Platform (GCP) Engineer to design, build, and maintain our core cloud infrastructure. This will support DHS CBP and you'll be the go-to expert for all things related to GCP's foundational services, ensuring our platform is scalable, secure, and reliable. If you have a deep knowledge of GCP's networking, storage, database and security features, we want to hear from you.Responsibilities:?Design and implement scalable and secure cloud infrastructure on Google Cloud.?Manage core GCP services, including Virtual Private Cloud (VPC), subnets, firewalls, and routing tables.?Configure and maintain GCP storage solutions like Cloud Storage, Filestore, and Persistent Disk.?Oversee identity and access management (IAM) to ensure the principle of least privilege is applied.?Manage and operate cloud-native database services such as Cloud SQL, Cloud Spanner, and Bigtable, including performance tuning and high-availability configuration.?Monitor system performance, troubleshoot issues, and optimize infrastructure costs.?Manage container orchestration platforms such as Google Kubernetes Engine (GKE).?Collaborate with development teams to ensure their applications have the necessary infrastructure resources.?Develop and maintain infrastructure as code (IaC) using tools like Terraform or Cloud Deployment Manager.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Summary:Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails.... More Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads Required: High school diploma, GED, or equivalent Required: Basic knowledge of computer hardware, servers, and components. Required: 1+ year(s) experience supporting IT equipment or related technology. Required: Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word) Required: Flexibility to work non-standard business hours that may include weekends and/or holidays. Previous datacenter experience a plusThe main function of a Data Center Technician is to monitor software to process business, scientific, engineering, and other data according to operating instructions.Job Responsibilities:? Monitor the system for equipment failure or errors in performance? Respond to program error messages by finding and correcting problems or terminating the program? Help programmers and systems analysts test and debug new programs? Operate spreadsheet programs and other types of software to load and manipulate data and to produce reportsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Flow Forming/Heat Treat Engineer is responsible for developing, optimizing, and supporting manufacturing processes related to flow forming, heat treatment, and associated metallurgical operations... More for aerospace components. This role ensures that all processes meet rigorous aerospace standards for quality, performance, and repeatability while supporting continuous improvement and cost reduction initiatives. The position requires execution of the following essential job functions:?Develop, document, and improve flow forming and heat treatment processes to meet aerospace specifications and customer requirements?Define process parameters and controls to ensure consistent dimensional accuracy, mechanical properties, and metallurgical integrity?Evaluate and implement new technologies, tooling, and automation to improve process capability and throughput?Provide daily technical support to manufacturing operations, troubleshooting process and equipment issues in real time?Lead root cause analyses and corrective action implementation for nonconformances or process deviations?Support shop floor personnel with technical guidance, process training, and best practices for flow forming and heat treat operations?Ensure processes comply with customer, AS9100, and NADCAP standards?Develop and maintain process documentation including work instructions, process control plans, FMEAs, and validation reports?Support audits, process qualifications, and customer source inspections?Collaborate with design engineering on manufacturability, material selection, and heat treat requirements during product development?Support cost estimation and new product introduction (NPI) efforts related to flow forming and heat treat capabilities?Utilize statistical process control (SPC), data acquisition, and analytical methods to monitor and improve process performance?Develop and track KPIs for process capability, quality, and efficiencyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less