Job Search Results for Operations Manager

ServiceNow Event Manager

Event Management? Configure and support ServiceNow Event Management, including event rules, alert management rules, and alert correlation.? Ensure accurate ingestion and processing of events from... More monitoring tools.? Assist in tuning thresholds, filtering noise, and improving alert quality.? Support the full alert lifecycle, including creation, acknowledgment, remediation, and closure.CMDB & Service Mapping Support? Apply CMDB fundamentals to correctly associate events and alerts to Configuration Items (CIs).? Understand CI relationships and dependencies to support meaningful alert correlation.? Collaborate with CMDB and Service Mapping teams to ensure data quality required for Event Management.ITOM & Operations Collaboration? Understand how Event Management fits within IT Operations Management (ITOM).? Support integration with Incident Management for automated or assisted incident creation.? Work closely with IT Operations, NOC, and monitoring teams to align Event Management behavior with operational needs.Documentation & Continuous Improvement? Develop and maintain Event Management documentation, including event rules, alert logic, correlation strategies, and integrations.? Contribute to and help define a standardized onboarding process for integrating new monitoring tools into ServiceNow Event Management, ensuring consistency, governance, and operational readiness across all sources.? Assist in documenting monitoring onboarding standards, including required data elements, CI mapping expectations, validation steps, and operational acceptance criteria.? Help define and document roles and responsibilities related to Event Management (e.g., Administrator, Operator, Monitoring Tool Owner, Platform Owner).? Support the creation and maintenance of segregation of duties models for Event Management, ensuring clear separation between configuration, approval, and operational execution to support auditability and compliance.? Partner with IT Operations, platform teams, and security/governance stakeholders to ensure Event Management processes are well-governed, scalable, and compliant.? Participate in continuous improvement efforts by reviewing Event Management effectiveness, identifying gaps, and recommending process or configuration enhancements.Day to Day:The ServiceNow Event Management Specialist is responsible for supporting, configuring, and operating the Event Management capability within the ServiceNow platform. This role focuses on ensuring reliable event ingestion, effective alerting and correlation, and strong alignment with CMDB and IT Operations Management (ITOM) processes.The ideal candidate has hands-on experience with ServiceNow Event Management fundamentals, understands CMDB concepts, and can administer ServiceNow at a foundational level while working closely with IT Operations and platform teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Product Manager

The Technical Product Manager serves as a vital bridge between product management and engineering at Facilitron, ensuring technical alignment, clarity, and efficiency across the development... More lifecycle. This role is uniquely positioned at the intersection of our product and engineering organizations?translating PRDs and feature requests into actionable technical plans, reducing engineering overhead, and driving the processes that allow our development teams to stay focused on building.You will work across Facilitron?s core product lines?S&R (facility scheduling and rentals on Node.js/AWS), Works (maintenance and work order management on .NET/Azure), and FIT (mobile inspections in React Native)?providing the technical decomposition, documentation, and cross-team coordination that keeps our multi-stack development organization shipping efficiently.Responsibilities: Technical Requirement Development? Analyze and translate Feature Requests (FRs) and Product Requirement Documents (PRDs) from Confluence into clear, detailed technical requirements and development-ready stories in Jira? Collaborate with Product Managers to evaluate technical feasibility and identify the best implementation approaches for proposed features across S&R (Node.js, MongoDB/PostgreSQL, AWS) and Works (.NET WebForms/Core, SQL Server, Azure)? Decompose complex product initiatives into well-scoped engineering work items with clear dependencies, edge cases, and technical considerations documented? Identify cross-product technical implications?particularly where S&R and Works intersect (e.g., service rules, rule-based work order generation, availability configurations, insurance integrations)Engineering Support and Facilitation? Conduct upfront research and provide engineering teams with the business context, data models, API contracts, and system behavior documentation they need?minimizing time engineers spend on background gathering? Break down business needs into actionable technical items that facilitate accurate engineering estimations and sprint planning? Act as the primary bridge between Product and Engineering, ensuring mutual understanding of priorities, technical constraints, and tradeoffs? Represent the engineering team in business, product, and contractor meetings?surfacing critical decisions to the right stakeholders without overloading engineers? schedules? Support the ongoing Works platform migration from legacy .NET WebForms to .NET Core by identifying modernization opportunities within feature workTicket and Workflow Management? Review and finalize Jira tickets to ensure they contain clear, concise, and actionable technical details before they enter the sprint backlog? Maintain consistency and clarity across all tickets, linking to relevant PRDs in Confluence, design assets in Figma, and technical design documents? Ensure acceptance criteria are technically precise and testable, coordinating with QA teams on test plan alignment? Manage ticket hygiene across Jira projects for both S&R and Works product lines, maintaining accurate status, priority, and dependency trackingProcess and Documentation Development? Develop and implement standardized processes for product releases across both the S&R (GitHub, AWS) and Works (Bitbucket, Azure DevOps) deployment pipelines? Create and maintain templates and documentation standards for technical design documents, PRDs, and Jira ticket layouts in Confluence? Establish repeatable workflows for feature development?from PRD handoff through technical specification, engineering estimation, implementation, QA, and release? Document system architecture decisions, API designs, data flow diagrams, and integration patterns to build institutional knowledgeFeature Development Support? Break down new features from an engineering perspective, researching the existing codebase and presenting implementation options with tradeoffs to the team for final technical decisions? Author centralized technical design documents in Confluence that serve as the engineering blueprint for complex features? Evaluate technical debt and platform modernization opportunities, recommending where to invest in refactoring alongside feature work? Support cross-platform feature development, particularly for integrations between S&R and Works (e.g., work order automation, service exceptions, facility availability synchronization)AI and Emerging Technology? Evaluate opportunities to integrate large language models (LLMs) and agentic AI into Facilitron?s development workflows and product capabilities?from AI-assisted code generation and automated testing to intelligent user-facing features ? Research and prototype AI-driven solutions that can automate facility management workflows, enhance maintenance scheduling, or improve the renter experience? Partner with engineering leadership to define technical standards and architectural patterns for AI/ML feature development across both S&R and Works platformsProduct Release Management? Collaborate with product and engineering teams to create and maintain structured, efficient release processes across both platforms? Coordinate release timelines and dependencies across S&R and Works, ensuring smooth and timely deployments? Create release documentation including Loom walkthroughs, release notes, and technical change summaries for internal stakeholders? Monitor post-release metrics and coordinate with engineering on bug triage and hotfix prioritization using FullStory session data and support ticket analysisWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

LATAM - Sr. Technical Product Manager

THE TEAM The Marketplace Product team for our Client is responsible for the online and mobile face of the business and the technology behind it - which enables fans to discover, buy and access the... More music, sports, arts and theatre tickets they just can?t miss out on. THE JOB As a Technical Product Manager in our Purchase team, you will own the evolution of the platform services that power real-time pricing and inventory availability across our clients Marketplace. You?ll define service architectures, partner deeply with engineering, and deliver the APIs and data streams that enable fans to discover and purchase tickets with clarity and confidence of our modern fan platform. Our product team manages the finding and selection of tickets for live events ? how we make fans aware of which tickets are available for sale, what those tickets include, what they cost and more ? in a highly performant, error-free environment. This role will exercise more of your technical capabilities and build on the APIs that power this experience. You will work closely with engineering to translate distributed systems concepts (Kafka streaming, real-time pricing services, inventory services) into clear product requirements and platform capabilities. As we continue to build out this service and related APIs, it will be used to not only power our maps at Ticketmaster, but also pricing and inventory information throughout the site, our offerings on third party partners, and many of our marketing campaigns. WHAT WE NEED YOU FOR ? Lead full lifecycle ownership of platform services powering real-time pricing and availability?from roadmap definition to launch, monitoring, and iterative optimization.? Translate complex business requirements (eligibility rules, taxes, pricing logic, inventory states) into clear technical specifications and API contracts.? Partner with engineering to design and evolve high-throughput, low-latency services, including Kafka-based data pipelines.? Define telemetry, SLIs/SLOs, and data contracts required for observability, monitoring, and operational excellence.? Collaborate across Marketplace teams to ensure consistent, accurate fan-facing price and inventory presentation.? Own the Pricing Transparency initiative, delivering a unified pricing service with centralized eligibility & tax logic, market-specific compliance, and real-time updates across the fan journey.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager

The Project Manager for R&D Infrastructure will lead the planning, coordination, and execution of initiatives that support a complex research and development environment. This role oversees the... More operational effectiveness of labs, 3D printing resources, equipment inventory, and other technical spaces across multiple locations. A key responsibility is consolidating data from various sources, organizing it in Smartsheet, and converting it into clear, actionable dashboards and reports in Power BI.The ideal candidate excels in fast-paced, engineering-focused settings and brings strong project management discipline, excellent communication skills, and a drive to build scalable, reliable systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Development Executive ? Army

Preferred candidates will have prior Army service or deep Army mission-network experience, ideally as a former officer (O-3/O-4), warrant officer, or senior enlisted leader (E-7 to E-9), with... More established relationships across Army cyber, IT modernization, network, spectrum, and electronic warfare communities. The role will primarily focus on Army cyber, IT modernization, cloud, zero trust, enterprise networks, and managed IT services. Secondary focus areas include electronic warfare, spectrum operations, EMSO, RF-enabled mission systems, and opportunities aligned to Indigo IT's Xtremis/spectrumOS strategic partnership ecosystem.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Go to Channel Program Manager

?Plan or Record Management: Bring process rigor & operational excellence to the end to end management of our global Plan of Record. ?Reporting and Analysis: Synthesize and distill all weekly... More activities and changes into digestible reports and updates, leveraging data filtering and dashboards to deliver key updates.?Project Planning & Alignment: Oversee detailed project plans outlining all tasks, timelines, and dependency requirements at the right altitude. Monitor / track progress against goals and make adjustments as needed. Hold teams accountable. ?Stakeholder Alignment: Ensure the right people come together at the right moments to have the right conversations to build & land global sales plans. Develop & provide an objective viewpoint based on an in-depth understanding of the business & desired outcomes. ?Dependency Tracking & Risk Management: Ensure team identifies critical interdependencies across Global Sales to support key strategic initiatives. Proactively assess risks and roadblocks and develop mitigation plans to maintain momentum. ?Cross-Functional Collaboration & Communications: Serve as the central communication lead for key strategic initiatives. Ensure regular check-ins and status updates to keep stakeholders informed. Be the escalation point. ?Rhythm of Business: Establish & run structured cadences to track progress, mitigate risk & ensure all cross functional teams are aligned. Ensure key discussions happen at the right time to maintain strategic focus, alignment, reviews, and delivery of key documents. ?Ensure project quality: Oversee the quality of deliverables across the team to ensure they are meeting Sales? teams needs. When issues arise, proactively resolve. ?Best Practices: Develop, document, and drive awareness of scalable processes and global best practices. Standardize processes to improve scalability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sales Manager

The Sales Manager is responsible for driving growth in the education sector by securing and maintaining new K?12 public and charter school partners to host international teachers through the J-1 visa... More program. This individual will own the end-to-end sales cycle?from lead generation to contract close? while cultivating high-value relationships with district leaders, superintendents, and HR administrators. The role requires consultative sales expertise, strong knowledge of school operations, and the ability to translate organizational solutions into measurable value for schools and districts. Responsibilities: ?Prospect, qualify, and engage U.S. schools/districts in need of international teacher placements. ?Build and manage a robust pipeline of opportunities, from first outreach through signed agreement. ?Lead consultative sales conversations to understand district needs and position tailored solutions. ?Build strong relationships with decision-makers, including superintendents, human resources, and principals. ?Represent the organization at superintendent meetings, conferences, and professional events. ?Oversee teacher placement process in partnership with placement managers (candidate matching, interviews, confirmations). ?Maximize placement opportunities, ensuring all allocations and forms are utilized annually.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Texas State Manager

Insight Global is seeking an experienced Texas State Manager ? Title Operations to lead and scale title operations across the state of Texas. This is a highly strategic leadership role overseeing... More residential and commercial search, examination, and curative teams. The ideal candidate will drive operational excellence while helping modernize and future-proof the organization through process improvement and technology adoptionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Production Support Manager

The Production Support Manager will lead a team responsible for supporting and enhancing a live, client-facing production environment. This individual will manage resources supporting both new system... More implementations and ongoing enhancements, while ensuring day-to-day operations run smoothly and consistently. They will serve as the primary escalation point for clients and internal teams, stepping in to de-escalate situations, communicate clearly, and drive resolution when issues arise. The manager will train, mentor, and support their team, ensuring they understand and correctly apply a wide range of detailed operational rules and decision paths, including how specific scenarios impact what actions or data can be released. They will collaborate closely with business stakeholders, clients, and technology partners to identify areas for improvement, recommend process or system enhancements, and align support activities with evolving business needs. While the technical work itself is straightforward, success in this role depends on strong leadership, attention to detail, sound judgment, and the ability to confidently manage both people and customer expectations in a fast-paced production environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Project Manager ? Hyperscale Data Center Construction

Insight Global is seeking experienced Senior Project Managers to assist in large scale hyperscale data center construction projects across the U.S. This role is a critical component for full... More lifecycle project leadership?from preconstruction through closeout?on complex, high value new builds and finish out scopes. The ideal candidate brings deep hyperscale experience, strong financial and schedule ownership, and the ability to own pieces of large, multidisciplinary teams in fast paced environments. One of these 2 positions will be joining an ongoing project in Cedar Rapids, IA and MUST be local to the area or willing to relocate. The second opening can be located anywhere in the United States, but willing to travel 75% and/or relocate to an undetermined jobsite. For both of these positions once a job is completed, the expectation is 75% travel + ability and willingness to relocate for future projects. Key Notes:- Travel cadence often follows Thursday?Monday, approximately twice per month - M-F onsite work expectations, 45-50 hours per week- PM's are expected to be on site heavily during preconstruction, early execution, and closeout, with reduced presence during less busy phases - Daily per diem offered 7x weekDay to Day: - Manage daily construction operations, subcontractors, and field coordination - Own project schedule execution, including short-interval planning and milestone tracking (P6) - Track labor productivity, cost performance, and production metrics - Maintain project documentation: RFIs, submittals, change orders, meeting minutes - Coordinate closely with PX on forecasting, earned value, and reporting - Serve as a primary client-facing representative on site, especially during close-out and commissioning phases - Travel to HQ for onboarding and process alignment as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less