Job Search Results for aws
Mar 10, 2026
Pittsburgh, PA
|
Data Warehousing
|
Perm
|
$200k - $210k (estimate)
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This role is responsible for ensuring strong governance, compliance, and regulatory controls across data and AI assets, while promoting high standards of data quality, integrity, and trust.The ideal candidate is a strategic and collaborative leader who can partner across business, technology, risk, and analytics teams, influence senior stakeholders, and embed governance into day to day data and AI delivery.________________________________________Key Responsibilities?Lead Enterprise Data Governance Framework:Own and drive the enterprise data governance framework, ensuring day to day adherence to policies, standards, and control procedures across data and AI initiatives.?Data Quality \u0026 Controls Oversight:Establish and enforce best practices across core data quality dimensions including accuracy, completeness, consistency, security, availability/timeliness, and validity.?Policy, Standards \u0026 Metrics:Define and maintain governance policies, procedures, control frameworks, and standard metrics aligned to regulatory and compliance requirements.?Operating Model \u0026 Governance Execution:Lead the governance operating model (policies, standards, RACI), steward network, and governance committees, aligned to industry frameworks such as DCAM and DAMA.?Embed Governance into Delivery:Integrate governance checkpoints into the data product lifecycle and portfolio management processes to ensure governance by design.?Enterprise Platform Influence:Influence the design and evolution of scalable, secure enterprise data and AI platforms to ensure data products meet governance, quality, and compliance standards.?Ownership, Metadata \u0026 Lineage:Align and enforce data and data product ownership decision rights, and drive enterprise practices for metadata management, cataloging, lineage tracking, and stewardship.?Leadership \u0026 Capability Building:Coach, mentor, and train internal teams and external partners on data governance and control frameworks, fostering accountability and adoption.?Continuous Improvement \u0026 Innovation:Identify opportunities to enhance governance processes, manage improvement initiatives, and promote a continuous improvement mindset across the organization.?Industry Awareness:Stay current on industry trends, best practices, and emerging standards in data governance, data management, and AI governance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Director, Enterprise Data Governance and Controls","City":"Pittsburgh","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?10+ years of experience in data governance, data management, data quality, data analytics, and/or AI governance in enterprise environments ?Strong understanding of regulatory and compliance requirements (e.g., SOX, GDPR, or similar) oSOX mandatory?Expertise in a data lake environment ? Databricks, AWS, or GCP?Proven experience leading enterprise scale, cross functional initiatives and influencing senior stakeholders ?Familiarity with data governance frameworks (e.g., DCAM, DAMA DMBOK) ?Experience with data ownership, stewardship, metadata management, and lineage practices ?Bachelor?s degree in a relevant field (e.g., Information Systems, Computer Science, Data, Business, or related discipline)","Skills":"?Leading internal IT Audit ?Working with or as an external audit?Collaborative, influential leadership style with strong communication skills ?Passion for data quality, integrity, and trusted analytics ?Ability to balance strategic vision with operational execution ?Experience governing data and AI in regulated or complex enterprise environments","Industry":"Data Warehousing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":210000.0000,"SalaryLow":200000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
The Director of Enterprise Data Governance & Controls will lead the design, execution, and continuous improvement of the enterprise data governance framework. This role is responsible for ensuring... strong governance, compliance, and regulatory controls across data and AI assets, while promoting high standards of data quality, integrity, and trust.The ideal candidate is a strategic and collaborative leader who can partner across business, technology, risk, and analytics teams, influence senior stakeholders, and embed governance into day to day data and AI delivery.________________________________________Key Responsibilities?Lead Enterprise Data Governance Framework:Own and drive the enterprise data governance framework, ensuring day to day adherence to policies, standards, and control procedures across data and AI initiatives.?Data Quality & Controls Oversight:Establish and enforce best practices across core data quality dimensions including accuracy, completeness, consistency, security, availability/timeliness, and validity.?Policy, Standards & Metrics:Define and maintain governance policies, procedures, control frameworks, and standard metrics aligned to regulatory and compliance requirements.?Operating Model & Governance Execution:Lead the governance operating model (policies, standards, RACI), steward network, and governance committees, aligned to industry frameworks such as DCAM and DAMA.?Embed Governance into Delivery:Integrate governance checkpoints into the data product lifecycle and portfolio management processes to ensure governance by design.?Enterprise Platform Influence:Influence the design and evolution of scalable, secure enterprise data and AI platforms to ensure data products meet governance, quality, and compliance standards.?Ownership, Metadata & Lineage:Align and enforce data and data product ownership decision rights, and drive enterprise practices for metadata management, cataloging, lineage tracking, and stewardship.?Leadership & Capability Building:Coach, mentor, and train internal teams and external partners on data governance and control frameworks, fostering accountability and adoption.?Continuous Improvement & Innovation:Identify opportunities to enhance governance processes, manage improvement initiatives, and promote a continuous improvement mindset across the organization.?Industry Awareness:Stay current on industry trends, best practices, and emerging standards in data governance, data management, and AI governance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 10, 2026
Charlotte, NC
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Data Warehousing
|
Contract,Perm Possible
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$56 - $70 (hourly estimate)
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Position SummaryThe Data Scientist provides advanced analytics, modeling, and data-driven decision support across enterprise functions. This role includes designing and developing machine learning... models, performing statistical analysis, and collaborating with partners to frame problems, gather relevant data, and translate insights into strategic business recommendations. The Data Scientist ensures model development and deployment aligns with enterprise governance standards and drives measurable impact across key performance areas.Key Responsibilities:Translates complex business problems into analytical solutions using machine learning, statistical modeling, and AI techniquesDesigns, develops, and evaluates models and algorithms for classification, prediction, clustering, and optimizationWorks closely with data engineers and platform administrators to ensure proper data pipelines, infrastructure readiness, and scalable solutionsCommunicates findings and insights clearly to both technical and non-technical stakeholdersAdheres to enterprise model governance standards, including documentation, validation, and risk assessmentPartners with business and technical teams to ensure models are continuously monitored and updated as neededUtilizes structured and unstructured data from various systems (internal and external) to enhance model accuracy and performanceStays current on emerging techniques and tools in data science and applies them where appropriateWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 06, 2026
Lake Mary, FL
|
Programmer / Developer
|
Perm
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$160k - $180k (estimate)
{"JobID":515390,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-81.33,"Longitude":28.75,"Distance":null},"State":"Florida","Zip":"32746","ReferenceID":"ORL-be1c40b9-a948-4abf-a7ae-8e76b1b93df8","PostedDate":"\/Date(1775491169000)\/","Description":"A client of Insight Global\u0027s is looking for an Application Guidewire Production Support Manager. They will be leading the support, stability, and continuous improvement of Guidewire InsuranceSuite?primarily PolicyCenter, with oversight of BillingCenter and ClaimCenter. You will manage day-to-day production support operations, drive incident resolution, perform root-cause analysis, and ensure long-term system reliability. The position also guides a team of analysts/engineers, coordinates with vendors, and partners with product, DevOps, infrastructure, and QA teams to resolve complex issues across integrated systems.This person will contribute hands-on across the SDLC, including requirements analysis, Gosu development, configuration, integration work, testing, and deployment. Responsibilities include designing and reviewing Guidewire solutions, troubleshooting end-to-end issues, optimizing application performance, and supporting upgrades and enhancements. Participation in Agile ceremonies and continuous improvement initiatives is expected.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Application Manager, Guidewire PolicyCenter","City":"Lake Mary","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-7-10 years implementing and supporting production support within Guidewire applications, especially PolicyCenter.-Strong experience in Guidewire configuration, customization, integrations, and interface development.-Proficiency with Gosu, PCFs, plug-ins, SOAP/REST APIs, XML/JSON, workflows, and batch processes.-Experience with PolicyCenter/BillingCenter/ClaimCenter integrations and Guidewire Portals/Edge APIs.-Background in Guidewire upgrades and SOAP-based web services.-Strong debugging, problem-solving, and production support leadership.-Ability to manage vendors and communicate effectively with architects and stakeholders.- Experience with AWS environments, CI tools, and SDLC best practices.- Ability to work independently in a fast-paced, high-performance IT environment.","Skills":"- Prior leadership or management experience.- Guidewire Cloud exposure.","Industry":"Programmer / Developer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":180000.0000,"SalaryLow":160000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A client of Insight Global's is looking for an Application Guidewire Production Support Manager. They will be leading the support, stability, and continuous improvement of Guidewire... InsuranceSuite?primarily PolicyCenter, with oversight of BillingCenter and ClaimCenter. You will manage day-to-day production support operations, drive incident resolution, perform root-cause analysis, and ensure long-term system reliability. The position also guides a team of analysts/engineers, coordinates with vendors, and partners with product, DevOps, infrastructure, and QA teams to resolve complex issues across integrated systems.This person will contribute hands-on across the SDLC, including requirements analysis, Gosu development, configuration, integration work, testing, and deployment. Responsibilities include designing and reviewing Guidewire solutions, troubleshooting end-to-end issues, optimizing application performance, and supporting upgrades and enhancements. Participation in Agile ceremonies and continuous improvement initiatives is expected.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 02, 2026
Little Rock, AR
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Project Manager
|
Contract
|
$38 - $48 (hourly estimate)
{"JobID":514315,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-92.35,"Longitude":34.72,"Distance":null},"State":"Arkansas","Zip":"72223","ReferenceID":"BEN-4fba8833-7b42-470b-b935-7ef7c6061a66","PostedDate":"\/Date(1775143266000)\/","Description":"Technical Project Manager who will collaborate with teams across the company to solve critical IT business problems, navigate ambiguity, and manage stakeholder expectations. In this role, you will leverage your exceptional project management skills and technical depth to deliver high visibility IT initiatives across the organization.As a technical project manager, you will be accountable for the overall projects and driving teams to deliver results. You will be a partner with IT, engineering, markets and operation teams to determine priorities, manage diverse requests from the teams, and balance business needs against technical constraints. Your ability to anticipate bottlenecks, provide escalation management, and coordinate large, multi-functional projects on time will be crucial to our success.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Technical Project Manager","City":"Little Rock","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 8+ years of Project Management Expertise ? Proven experience managing complex technical projects ? 10+ years experience working with IT Teamswith Agile or hybrid methodologies.? Cloud Architecture Knowledge ? Deep understanding of cloud platforms (AWS, Azure, IBM Cloud) and optimization strategies.? AI \u0026 Emerging Technologies ? Familiarity with AI frameworks, data governance, and implementation best practices.? Stakeholder Communication ? Ability to translate technical concepts into business language for executive leadership.? Governance \u0026 Compliance ? Experience establishing standards for technology deployment and security.? Bachelor\u0027s degree in Engineering, Computer Science, or related technical field","Skills":"Certifications: PMP, Scrum Master, or ITIL.? Hands-on experience with DevOps and CI/CD pipelines.? Experience in vendor management? Project management, performance tracking and reporting? Financial and Budget management? Communications to stakeholders for research, planning, and implementation ? Standards, policies, training, and support of organization? In-depth knowledge of IT Infrastructure (network and server)? The ability to manage multiple projects and work streams.? Develop and maintain metrics for leadership through a variety of dashboards for presentations.? Management of projects in Workfront, Jira, Confluence, and budgets? Self-starter who acts as a single point of contact for high complexity projects for the IT department? Work with other departments within the organization to establish customer requirements and project costs.? Proactive leadership mindset","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":48.0000,"SalaryLow":38.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Technical Project Manager who will collaborate with teams across the company to solve critical IT business problems, navigate ambiguity, and manage stakeholder expectations. In this role, you will... leverage your exceptional project management skills and technical depth to deliver high visibility IT initiatives across the organization.As a technical project manager, you will be accountable for the overall projects and driving teams to deliver results. You will be a partner with IT, engineering, markets and operation teams to determine priorities, manage diverse requests from the teams, and balance business needs against technical constraints. Your ability to anticipate bottlenecks, provide escalation management, and coordinate large, multi-functional projects on time will be crucial to our success.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
May 14, 2026
San Diego, CA
|
Data Warehousing
|
Contract
|
$64 - $80 (hourly estimate)
{"JobID":530622,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-117.16,"Longitude":32.71,"Distance":null},"State":"California","Zip":"92101","ReferenceID":"SDG-6219aa6b-4b73-4646-8a30-607a7d83778f","PostedDate":"\/Date(1778788434000)\/","Description":"Insight Global is seeking a Data Scientist who is passionate about the physical world and wants to see their code come to life in the hum of machinery. You will be the go-to expert for translating high-frequency sensor data into predictive intelligence and for pioneering the use of Generative AI to solve core engineering challenges. You will collaborate shoulder-to-shoulder with mechanical, electrical, combustion and controls engineers to move beyond reactive problem-solving and create a proactive, data-driven manufacturing environment. This is a contract role, working onsite full-time 5 days per week This will be a continuation a project creating digital twins on the manufacturing floor. The twin will show if the machine overloaded/underloaded and if there is better sequencing for optimization for floor.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Data Scientist","City":"San Diego","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-5+ years of Data Science experience (can include educational experience)-Ability to work independently on end-to-end full-stack Data Science solutions, working directly with stakeholders, understanding problems and use cases, building, testing, deploying and refining models-Experience building predictive models within python -Experience with ML Ops, deploying commercialized models into cloud based environment (AWS preferred, Azure acceptable)-Experience with Generative AI and LLMs (building RAG systems)-Strong background and foundation in Mathematics -Minimum of Bachelors Degree, ideally within Mathematics, Statistics, Physics, Engineering or related field -Strong communication both verbal and written -Curious mindset and passion for problem solving","Skills":"+Digital twin experience+Manufacturing experience","Industry":"Data Warehousing","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":80.0000,"SalaryLow":64.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking a Data Scientist who is passionate about the physical world and wants to see their code come to life in the hum of machinery. You will be the go-to expert for translating... high-frequency sensor data into predictive intelligence and for pioneering the use of Generative AI to solve core engineering challenges. You will collaborate shoulder-to-shoulder with mechanical, electrical, combustion and controls engineers to move beyond reactive problem-solving and create a proactive, data-driven manufacturing environment. This is a contract role, working onsite full-time 5 days per week This will be a continuation a project creating digital twins on the manufacturing floor. The twin will show if the machine overloaded/underloaded and if there is better sequencing for optimization for floor.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jun 08, 2026
Arlington, VA
|
Database Administrator (DBA)
|
Contract-to-perm
|
$53 - $66 (hourly estimate)
{"JobID":539144,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-77.1,"Longitude":38.87,"Distance":null},"State":"Virginia","Zip":"22209","ReferenceID":"BAL-4ae8e60f-c642-467c-8313-96b41a821032","PostedDate":"\/Date(1780954909000)\/","Description":"An employer is looking for an Oracle DBA to sit in Arlington, VA. The team current provides comprehensive application and database management services to support software build and deployment, as well as identity and access management (IdAM). The services include creating implementation plans that outline the scope, approach, and execution for all application deployments, performing data migration from existing systems to new systems, and sustaining and maintaining production, replica test, and unclassified database environments. This candidate will coordinate and assist with deployment and support activities, develop data migration plans and scripts, and update, patch, and improve applications and databases as required. Compensation:$65/hr to $72/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"TSSCI Oracle DBA","City":"Arlington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Currently have a TS/SCI with the ability to obtain and maintain a CI PolyIAT Level II Baseline Certification (e.g. CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP) Ability to obtain an AWS Cloud Practitioner Certification within 120 days10 years as database administrator to include tasks such as data migration, data replication, user administration, backup and recovery, performance tuning, issue investigation, issue resolution, and general administration. Must have experience using Oracle SQL/PLSQL, Postgres SQL and SQL Experience setting up disaster recovery using RMAN and data guard Experience developing database structures that fit into overall architecture of the system under development","Skills":"Prior experienced with DISA and DISA?s support to mission partnersActive CI Poly Preferred","Industry":"Database Administrator (DBA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":66.0000,"SalaryLow":52.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
An employer is looking for an Oracle DBA to sit in Arlington, VA. The team current provides comprehensive application and database management services to support software build and deployment, as... well as identity and access management (IdAM). The services include creating implementation plans that outline the scope, approach, and execution for all application deployments, performing data migration from existing systems to new systems, and sustaining and maintaining production, replica test, and unclassified database environments. This candidate will coordinate and assist with deployment and support activities, develop data migration plans and scripts, and update, patch, and improve applications and databases as required. Compensation:$65/hr to $72/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jun 11, 2026
Dallas, TX
|
QA
|
Perm
|
$35 - $45 (hourly estimate)
{"JobID":540731,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-96.76,"Longitude":32.79,"Distance":null},"State":"Texas","Zip":"75220","ReferenceID":"AUS-e845b0b4-5335-4dbe-969a-26c168d37c92","PostedDate":"\/Date(1781209884000)\/","Description":"Job Description:We are seeking a qualified and experienced Mechanical Contractor\u0027s Quality Control (QC) Technician to join our dynamic team. The Shop QC Technician will play a critical role in ensuring that our mechanical construction projects meet the highest standards of quality. If you are a detail-oriented professional with a strong background in mechanical contracting and quality assurance, we encourage you to apply.Key Responsibilities:1. Quality Control Oversight:? Inspect materials, products, and work in progress.? Inspect fabrications in process for compliance with specifications and drawings? Inspect welds for compliance with various codes? Observe and monitor production operations and equipment to ensure proper assembly of parts or assist in testing and monitoring activities.2. Document Management:? Mark items for acceptance or rejection? Maintain welding documentation including, weld logs, welding procedures, and welder qualifications.? Maintain receiving and inspection documentation for received materials and equipment.3. Training and Education:? Support shop personnel in facilitating quality control processes, procedures, and best practices.? Promote a culture of quality awareness and continuous improvement throughout the organization.4. Supplier and Subcontractor Coordination:? Collaborate with suppliers and subcontractors to ensure that materials and equipment meet specified quality standards.? Coordinate any 3rd party NDE/NDT required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Mechanical Contractor Shop QC Technician","City":"Dallas","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Qualifications:? Openness to feedback and a desire for continuous learning.? Punctual and dependable with a consistent attendance record.? Minimum of 2 years of experience in mechanical contracting with a focus on quality control.? Experience inspecting welds (with or without certification)? Experience in a fabrication shop environment? Knowledge of industry codes, standards, and regulations (e.g., ASME Sec IX, B31.9, B31.3, B31.1, AWS D1.1, etc.).? Strong analytical and problem-solving skills.? Excellent communication and interpersonal skills.? Proficiency in using quality management tools.? Proficiency in basic computer software applications (MS Office, PDF editing, etc.)? Experience in semiconductor and/or pharmaceutical industries is a plus.","Skills":"","Industry":"QA","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":45.0000,"SalaryLow":35.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Job Description:We are seeking a qualified and experienced Mechanical Contractor's Quality Control (QC) Technician to join our dynamic team. The Shop QC Technician will play a critical role in... ensuring that our mechanical construction projects meet the highest standards of quality. If you are a detail-oriented professional with a strong background in mechanical contracting and quality assurance, we encourage you to apply.Key Responsibilities:1. Quality Control Oversight:? Inspect materials, products, and work in progress.? Inspect fabrications in process for compliance with specifications and drawings? Inspect welds for compliance with various codes? Observe and monitor production operations and equipment to ensure proper assembly of parts or assist in testing and monitoring activities.2. Document Management:? Mark items for acceptance or rejection? Maintain welding documentation including, weld logs, welding procedures, and welder qualifications.? Maintain receiving and inspection documentation for received materials and equipment.3. Training and Education:? Support shop personnel in facilitating quality control processes, procedures, and best practices.? Promote a culture of quality awareness and continuous improvement throughout the organization.4. Supplier and Subcontractor Coordination:? Collaborate with suppliers and subcontractors to ensure that materials and equipment meet specified quality standards.? Coordinate any 3rd party NDE/NDT required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
May 21, 2026
Boston, MA
|
Software Engineering
|
Contract-to-perm
|
$60 - $75 (hourly estimate)
{"JobID":532778,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-71.0527,"Longitude":42.3559,"Distance":null},"State":"Massachusetts","Zip":"02110","ReferenceID":"BOS-c2603184-60e2-4932-a1f4-30ab9f6befb3","PostedDate":"\/Date(1779363985000)\/","Description":"One of Insight Global?s leading insurance clients is seeking a Principal Software Engineer to join its Enterprise Solutions team in Boston. This role is ideal for a highly experienced Principal Engineer or Technical Architect who wants to remain deeply hands-on while serving as a technical authority across enterprise systems.The majority of this role focuses on hands-on technical leadership?including system architecture, cloud-native application design, code quality, and mentoring engineers?rather than people management. This is a senior individual contributor role with significant influence over architectural decisions, engineering standards, and long-term technical strategy. This role is well-suited for someone who values architectural ownership, autonomy, and meaningful technical impact, and who thrives in a collaborative, fast-paced environment.Compensation $80?96/hrExact compensation may vary based on skills, experience, and education.Benefit packages for this role begin on the first day of employment and include medical, dental, and vision insurance, HSA/FSA/DCFSA options, 401(k) with employer match, and paid sick leave and/or other paid time off as required by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Principal Full Stack Engineer","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"10+ years of hands-on software engineering experience delivering enterprise-grade applications.Proven experience as a Principal Engineer, Technical Lead, or Architect.Strong expertise in csharp/.NET (ASP.NET, .NET Core) and modern backend development practices.Extensive experience designing cloud-native systems (Azure preferred; AWS experience acceptable).Strong understanding of microservices, distributed systems, and event-driven architectures.Deep experience with API design, service-to-service communication (REST, gRPC), and integration patterns.Advanced knowledge of relational databases, including schema design, query optimization, and performance tuning.Experience operating in Agile development environments.Strong communication skills with the ability to collaborate across technical and non-technical stakeholders.Demonstrated ability to mentor engineers and lead through influence rather than authority.","Skills":"Experience in Property \u0026 Casualty, Specialty, or Commercial Insurance.Front-end experience with Angular or React.Experience with DevOps tooling, CI/CD pipelines, and observability platforms.Exposure to high-availability, high-throughput production systems.Familiarity with security, compliance, and governance in regulated enterprise environments.","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":75.0000,"SalaryLow":60.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
One of Insight Global?s leading insurance clients is seeking a Principal Software Engineer to join its Enterprise Solutions team in Boston. This role is ideal for a highly experienced Principal... Engineer or Technical Architect who wants to remain deeply hands-on while serving as a technical authority across enterprise systems.The majority of this role focuses on hands-on technical leadership?including system architecture, cloud-native application design, code quality, and mentoring engineers?rather than people management. This is a senior individual contributor role with significant influence over architectural decisions, engineering standards, and long-term technical strategy. This role is well-suited for someone who values architectural ownership, autonomy, and meaningful technical impact, and who thrives in a collaborative, fast-paced environment.Compensation $80?96/hrExact compensation may vary based on skills, experience, and education.Benefit packages for this role begin on the first day of employment and include medical, dental, and vision insurance, HSA/FSA/DCFSA options, 401(k) with employer match, and paid sick leave and/or other paid time off as required by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
May 21, 2026
Toronto, ON
|
Security Engineering
|
Contract
|
$62 - $77 (hourly estimate)
{"JobID":533128,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Ontario","Zip":"M5X 2","ReferenceID":"TOR-e35d0189-7a03-4a63-97be-233cff07936d","PostedDate":"\/Date(1779391427000)\/","Description":"Insight Global is looking for a Sr. Firewall Security Analyst with strong experience in Splunk and network traffic analysis to join a large banking client on a 6 month contract remotely working EST hours. This role will focus on validating system configurations and analyzing real-world network activity to ensure alignment with expected behaviors across the environment. Previous experience working with firewalls, security groups in Wiz, Splunk logs, and strong documentation skills is essential to succeed in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Sr. Firewall Security Analyst","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 5-7+ years experience working as a Firewall Security Analyst in medium-large enterprises- Strong experience working with Juniper, Checkpoint, and Palo Alto firewalls to assess the firewalls, and document over permissive rules, and provide recommendations on firewall rules- Strong experience with Wiz or Defender for Cloud for security group access and understanding the VPC structure- Strong understanding of network security in AWS security groups- Strong understanding of networking, routing, how environments are connected with VPCs- Experience using Tufin to access summaries of all firewall rules - Experience using Splunk to check firewall rule sets within logs for network traffic verification- Excellent communication skills both written and verbal, and self-starter mentality","Skills":"- Previous experience working with AI firewall projects","Industry":"Security Engineering","Country":"Canada","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":77.0000,"SalaryLow":61.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for a Sr. Firewall Security Analyst with strong experience in Splunk and network traffic analysis to join a large banking client on a 6 month contract remotely working EST... hours. This role will focus on validating system configurations and analyzing real-world network activity to ensure alignment with expected behaviors across the environment. Previous experience working with firewalls, security groups in Wiz, Splunk logs, and strong documentation skills is essential to succeed in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 21, 2026
Los Angeles, CA
|
Help Desk
|
Contract
|
$30 - $37 (hourly estimate)
{"JobID":485484,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.25,"Longitude":34.05,"Distance":null},"State":"California","Zip":"90071","ReferenceID":"BOS-e9bb602b-4dbd-4c34-a6d3-93d6dcf58558","PostedDate":"\/Date(1769029211000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite LA)","City":"Los Angeles","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":37.0000,"SalaryLow":29.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... users. This analyst will sit onsite in the Los Angeles CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.The shift is 8-5pmWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. 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