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We are seeking an experienced AI Agent Developer to design, build, deploy, and support production-grade AI agents across our enterprise technology ecosystem. This role is central to our AI initiative... More to deliver AI agents?that drive measurable business outcomes across retail, service, finance, and customer experience.The ideal candidate has hands-on experience shipping AI agents in enterprise environments and is comfortable working across multiple platforms including Anthropic Claude, Google Gemini on Vertex AI, Microsoft Azure AI, DevRev, and Sierra AI. You will partner closely with solution architects, infrastructure engineers, data teams, and business stakeholders to turn use cases into deployed, monitored, production-ready agents.Core ResponsibilitiesAgent Design & Development?Design, develop, and iterate on AI agents using agentic frameworks across Claude (MCP, tool use, multi-turn orchestration), Gemini on Vertex AI (Agent Builder, extensions, grounding), Azure AI (Azure OpenAI Service, Semantic Kernel, Promptflow), DevRev, and Sierra AI.?Implement agent architectures including ReAct, plan-and-execute, multi-agent orchestration, and retrieval-augmented generation (RAG) patterns.?Build agents that integrate with enterprise systems such as Snowflake, Salesforce, ServiceNow, and internal APIs via function calling, tool use, and MCP server configurations.?Develop and maintain reusable agent components, prompt libraries, and evaluation harnesses.Deployment & Production Operations?Deploy agents into production environments on GCP, Azure, and hybrid infrastructure with full CI/CD pipelines (Harness).?Implement observability, tracing, and logging for agent workflows using Dynatrace and platform-native tooling.?Build guardrails, content filtering, and safety mechanisms to ensure responsible agent behavior in production.?Own agent lifecycle management: versioning, A/B testing, canary deployments, rollback procedures, and performance monitoring.Data & Integration?Design and implement grounding pipelines that connect agents to enterprise data sources including Snowflake data warehouses, SharePoint document libraries, and Salesforce CRM.?Build and optimize vector search, embedding pipelines, and knowledge retrieval systems (pgvector, Vertex AI Search, Azure AI Search).?Develop API integrations using Kong/Konnect API gateway and RESTful service patterns.Security & Compliance?Implement prompt injection defenses, input/output validation, and PII handling safeguards for all agents.?Work with security teams to ensure agents meet enterprise security standards including CyberArk credential management and Chainguard container security.?Conduct red-team testing and adversarial evaluation of agent behaviors prior to production release.Collaboration & Enablement?Partner with AI Solution Architects to translate business requirements into technical agent specifications.?Contribute to internal developer documentation, runbooks, and best-practice guides for agent development.?Participate in code reviews focused on AI-generated code quality and security.?Support cross-functional teams in evaluating new agent platforms and capabilities.Pay Rate: $50-75We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Description:A client of Insight Global in the railcar manufacturing industry is looking for a Master Data Administrator. The Master Data Administrator reports to the Manager of Fleet Data and is a... More member of the Leasing and Fleet Management organization. This position is a key part of our data transformation as we prepare for a growing leasing and fleet management services market. Part of this data transformation includes transitioning master data from multiple legacy applications to a single next generation master data management (MDM) platform. A successful candidate will have experience working with large data sets and have a keen eye for details as we transition and cleanse data to the new platform as well as enter and maintain existing data in new as well as legacy systems. This role does require someone who is data-minded, comfortable in technical conversations, and experienced working with master data and integrations. The person in this role will support day-to-day data administration, data cleanup, and integration-related activities while partnering closely with technical teams and business stakeholders. Responsibilities Include:Serve as the data owner and subject matter expert for Leasing and Fleet Management master dataSupport customer onboarding by collecting and validating required reference data for new customers and vendors, communicating directly via email and phone in a professional and friendly mannerFulfill internal data update requests, independently analyzing and executing updates within the MDM platform and legacy systems (including record matching, validation, and survivorship), and communicate resolution within agreed timelinesPerform all data updates with strong attention to detail, understanding downstream impacts and consulting stakeholders as neededCollaborate closely with Service Delivery Teams and Subject Matter Experts to ensure accurate data updates and evaluate upstream and downstream implications for end usersEnsure adherence to Leasing and Fleet Management standard operating procedures, contributing to process improvements and updating SOP documentation as processes evolveExpand working knowledge of additional master reference data domains within Leasing and Fleet ManagementFollow established electronic document management practices, including use of SharePoint and OnBaseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT... More Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. ? Acts as a liaison between practice stakeholders and the company's technical support teams. ? Participates in timely communication and tracking when emergency or escalated issues arise. ? Leads and oversees technical projects in alignment with practice goals. ? Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. ? Responds to and resolves requests for assistance with computer systems and provides superior customer support (?white glove?) experiences for users. ? Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. ? Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. ? Ensures service support processes, procedures, SLA?s, performance metrics and service quality align with central service team core processes. ? Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. ? Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.*Provides efficient day-to-day... More operational support for all Desktop/Laptop and all End-User Devices throughout the company.*Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.*Ensures internal and external customer satisfaction at all times. *Identifies and implements improvements to enhance customer satisfaction on a continual basis.*Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.*Performs software installations on all desktops/laptops, and End-User devices.*Performs software distribution tasks as required.*Update firmware on laptops, smart phones and MFPs.*Configure and active smartphones and tablets*Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.*Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the MSC Network.*Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.*Contributes to PC Support related documentation as required.*Performs appropriate change control procedures with regards to all PC Support systems.*Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.*Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. *Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.*Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment.*Ensures the confidentiality of sensitive information. *Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.Participation in special projects and performs additional duties as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.*Provides efficient day-to-day... More operational support for all Desktop/Laptop and all End-User Devices throughout the company.*Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.*Ensures internal and external customer satisfaction at all times. *Identifies and implements improvements to enhance customer satisfaction on a continual basis.*Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.*Performs software installations on all desktops/laptops, and End-User devices.*Performs software distribution tasks as required.*Update firmware on laptops, smart phones and MFPs.*Configure and active smartphones and tablets*Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.*Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the MSC Network.*Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.*Contributes to PC Support related documentation as required.*Performs appropriate change control procedures with regards to all PC Support systems.*Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.*Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. *Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.*Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment.*Ensures the confidentiality of sensitive information. *Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.Participation in special projects and performs additional duties as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Job Summary:The Internal Audit Manager ? Hospitality executes risk-based financial, operational, and compliance audits across a diverse portfolio of hospitality affiliate companies, including... More national park concessions, hotel properties, adventure travel, and cruise operations. In a privately held, non-Sarbanes-Oxley (SOX) environment, audit activities are planned and performed based on quantitative and qualitative risk assessments to prioritize areas of highest risk and value. This role provides independent assurance over internal controls, governance, and risk management practices, delivering practical insights to strengthen control environments and support effective operations. This position reports to Our Clients Director of Internal Audit andmaintains a dotted-line reporting relationship with affiliate CFOs to support coordination on audit planning, risk assessment, communication of findings, and timely remediation. Key ResponsibilitiesAudit planning, execution, reporting & post-audit- Develop and execute 10?12 risk-based audits aligned with enterprise risk priorities each year. The audit plan will cover financial, operational, and compliance across the full portfolio of hospitality affiliate companies, covering hospitality, food and beverage, retail, tour operations, and cruise activities. - Identify audit-relevant operational, financial, regulatory, and reputational risks within the scope of the audit engagements and recommend practical, value-added improvements.- Prepare and present detailed audit findings, risk assessments, and corrective action plans, working closely with business leaders to communicate results, recommend improvements, and support timely implementation of corrective actions, including opportunities for process improvements, cost savings, and risk mitigation. - Track remediation efforts and perform follow-up audits, providing periodic status updates to the affiliate management on remediation progress and outstanding issues. - Develop and maintain audit analytics tools, dashboards, and documentation standards to support efficient and effective audit execution.Operational and internal control effectiveness: - Evaluate the design and operating effectiveness of internal controls, including: - Appropriate segregation of duties over revenue, cash handling, inventory management, payroll, procurement, capital expenditures, treasury activities, and the financial close and reporting process. - Compliance with local, state, and federal regulations (tax, labor laws, licensing, etc.).- Shipboard financial controls, onboard revenue processes, and related shoreside support controls for cruise services.- Contract compliance and required reporting under agreements with agencies such as the National Park Service and other government authorities.- Governance processes related to management?s compliance with safety, environmental, maritime, and transportation regulatory compliance.- Provide advisory feedback to management on existing internal control policies and procedures, informed by audit results and observed control practices. Process Improvement and other audits:- Lead the integration of data analytics across the audit lifecycle to enhance risk assessment and control evaluation.- Analyze complex datasets to identify control gaps, fraud indicators, and inefficiencies, translating findings into clear, actionable insights for senior leadership and the Audit Committee.- Review a risk-based sample of concession fee calculations, franchise fee reporting, and management agreements to evaluate accuracy and compliance with contractual terms. - Perform risk-based, sample testing of vendor contracts, third-party agreements, and procurement processes. - Participate annually in at least one audit led by another internal audit team outside the hospitality portfolio, supporting audits of sister companies in other lines of business.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less