Job Search Results for Employment

A financial institution is seeking a Systems Engineer to join their team. The System Engineer will be responsible for managing and reporting on day-to-day tasks associated with the deployment and... More installation of the monitoring and asset management systems. They will review the development of policy and procedures for maintaining the monitoring and asset management systems. This position will be responsible for coordinating and leading in the design, testing, evaluation, implementation, and support for multiple complex platforms of large size and complexity (hardware, operating systems, software, and systems tools). They will utilize tools focused on configuration management, deployment, and automation. They must understand how data flows through business system, and have the ability to understand business applications and how they interact with the system infrastructure including knowledge of storage and security. The System Engineer leads in providing consultation and direct technical support in life cycle planning, problem management, integration, and systems programming. This role focuses on the day-to-day management, stability, and performance of enterprise systems and platforms. It involves leading complex capacity planning and workload modeling while administering, maintaining, and diagnosing operating systems, hardware, and network platforms. On a regular basis, the role analyzes, designs, documents, installs, tests, and troubleshoots systems to meet business and enterprise requirements, ensuring they align with established security, operational, and industry standards. The position is responsible for monitoring and tuning platforms to maintain expected availability and performance, performing root cause analysis to resolve service disruptions, and implementing lifecycle management for both hardware and software. It works closely with internal teams and external vendors to support product installations, coordinate changes, and implement complex releases and upgrades with minimal business impact. The role also researches emerging technologies, evaluates industry trends, and recommends improvements that enhance performance, reliability, and total cost of ownership, while providing technical support, on-site and 24x7 on-call coverage as needed, and delivering professional, high-quality communication and customer service to stakeholders at all levels.This role is a 6 month contract to hire. The expectation is that this person will convert fulltime pending performance. The annual salary target for this role is between $90,000-$125,000/yr. Please note that rate is determined by a variety of factors and is subject to change.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global customer is seeking to hire a Fire Alarm Field Superintendent for a high-tech, large scale, construction project in the Queen Creek, AZ area. This person will be responsible for... More leading and supervising the installation and commissioning of fire alarm and detection systems across the entire project. Key responsibilities include: - Plan and coordinate daily work activities based on project schedules (P6 schedule) - Conduct pre-walks of installation routes to verify constructability, identify constraints, and ensure code compliance prior to installation - Coordinate with other trades (mechanical, electrical, controls) to ensure proper system integration and sequencing - Interface with inspectors, fire marshal, and local AHJ to support inspections, approvals, and turnover - Ensure installations comply with applicable codes, including: o National Fire Protection Association standards (including NFPA 72) o National Electrical Code (NEC) - Verify proper separation and routing of SLC (Signaling Line Circuits) and NAC (Notification Appliance Circuits) - Oversee installation and integration of: o Fire alarm control panels (FACP) and command centers o Smoke detection systems, including duct detectors and air sampling systems o Elevator recall/shutdown interfaces o Fire/smoke dampers and associated controls o Pull stations, notification devices, and evacuation systems o Relay modules and interlock systems VESDA / Aspirating Systems Expertise:? Demonstrate in-depth knowledge of VESDA systems ? Review and validate system design, including pipe layouts and detector placement ? Perform and interpret Aspire calculations to confirm system performance ? Ensure installation meets manufacturer recommendations and industry standards ? Lead testing, commissioning, and troubleshooting of aspirating detection systems Commissioning & Quality:? Lead commissioning activities including pre-functional and functional testing ? Ensure systems are fully operational, tested, and ready for inspection and turnover ? Identify and correct deficiencies prior to AHJ inspections ? Maintain high standards of QA/QC without reliance on external validation Scheduling & Project Controls:? Utilize P6 to track progress and drive field execution ? Align manpower and installation sequencing with project milestones ? Identify schedule impacts and develop recovery plans to maintain progress ? Provide accurate field reporting, progress updates, and forecastingCandidates for this role can expect to work at the construction site full-time. Daily work is completed between 5 AM and 3:30 PM. This role is for a short-term contract initially but there is potential for contract extensions or full-time conversion. Extensions are determined from our client's needs in Arizona or if the candidate is willing to travel. If candidates are open to travel, there are likely more opportunities for a longer-term position. This role can pay between $55/hr and $65/hr but exact compensation will be determined based on candidate education and experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is assisting a client in identifying a Data Migration Assistant for a 3?6-month contract for a local and established non-profit in New York City. This person will support the data team... More during a major data clean up and CRM migration. The role mostly focuses on data entry, data clean up, deduplication, record validation, and migration preparation tasks within Salesforce fundraising system. Key responsibilities: Data Cleaning and Standardization: ? Clean and standardize donor data in accordance with data guidelines (e.g., New York, NY format; phone formatting; address standards; non-deletion of historical addresses). ? Review, correct, and normalize contact records to ensure consistency across all fields. ? Update outdated addresses, mark old addresses as ?former,? and ensure new information is properly saved. ? Support cleanup of international address formats using English letters when required. Deduplication and Record Verification: ? Review duplicate records identified by IS or Development teams and confirm correct primary records prior to merging. ? Assist with contact and account merges in Salesforce (in collaboration with IS). ? Validate that donor records meet migration-ready criteria, including correct names, emails, phone numbers, and giving histories. Migration Preparation: ? Assist with data exports, mapping, and field-level review to prepare datasets for the new CRM. ? Compare data between Salesforce, Classy, and other platforms to identify discrepancies. ? Help prepare and organize files for migration consultants (En Pointe, DonorDrive team, etc.). ? Conduct record-by-record checks for accuracy during test uploads or dry runs. Data Entry and Maintenance: ? Perform high-volume, high-accuracy data entry for donor records, contacts, gifts, and event-related updates. ? Correct incomplete or inaccurate fields based on donor history and system notes. Reporting and Quality Control: ? Run Salesforce reports to identify errors, missing data, or inconsistencies. ? Support weekly data quality audits with the Development VP and IS team. ? Provide progress updates on cleanup task completion and migration readiness. TECHNICAL SKILLS ? Salesforce (Required): Proficiency in data entry, report generation, list cleanup, deduplication, and basic troubleshooting to ensure data accuracy and migration readiness. ? Microsoft Office with Advanced Excel: Strong skills using filters, formulas, VLOOKUP/XLOOKUP, and pivot tables to analyze data, identify duplicates, and reconcile records across datasets. ? Fundraising & CRM Systems: Familiarity with donor and CRM platforms such as Classy, Raiser?s Edge, DonorDrive, or similar systems; ability to quickly learn new database environments. ? Data Cleaning & Verification: Ability to review, standardize, and validate records; identify and resolve inconsistencies; and prepare datasets for migration or system integration. ? Cross-Platform Research Tools: Experience working across external platforms such as ZoomInfo, DonorSearch, or similar tools to verify, update, and enrich records as needed. ? Reporting & Quality Control: Ability to run reports, audit data for accuracy, and ensure data integrity before, during, and after migration. Data Security & Confidentiality: Strong understanding of handling sensitive information with accuracy, discretion, and compliance with organizational data privacy standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an OSP Project Manager to support a large telecommunications customer. This role is responsible for end-to-end project ownership of fiber connectivity initiatives, serving... More as the single point of contact for customers post-sale. The Project Manager will lead planning, execution, coordination, and communication to ensure projects are delivered on time, on budget, and to construction standards. This role pays $32-$45/hr. Key ResponsibilitiesProject & Customer Management? Serve as the primary customer contact, providing post-sale support, project leadership, and ongoing communication.? Manage customer orders, service requests, and installation coordination.? Support and lead customer meetings, including in-person site visits and travel as required.? Provide project-level and executive reporting with regular updates to key stakeholders.Fiber Planning & Technical Oversight? Assess and validate route requirements, including routing, fiber counts, hut spacing, and overall design objectives.? Provide technical expertise related to fiber optic splicing and testing.? Perform on-site surveys and attend field meetings to ensure delivery and commitment dates are met.? Ensure splicing documentation is completed and delivered to support teams in a timely manner.Vendor & Construction Management? Manage splicing and testing vendors across multiple projects to expedite route delivery.? Coordinate access to customer and network points of presence for splicing and testing activities.? Ensure compliance with splicing maintenance schedules and customer notification processes.? Conduct construction resource planning to meet project objectives.Scheduling, Budget & Risk Management? Collaborate with internal project managers to refine schedules and budgets.? Actively manage project schedules, vendor processes, documentation, and budgets throughout execution.? Proactively identify project risks and develop mitigation and contingency plans.? Ensure routes are delivered on time, within budget, and in compliance with construction standards.Procurement & Contract Management? Oversee procurement of materials and equipment required for project implementation.? Monitor material inventory and lead times to prevent project delays.? Develop RFPs for splicing and testing services, manage the bid process, and negotiate contracts.? Manage contract terms and vendor performance throughout the contract lifecycle.Stakeholder & Municipality Coordination? Interface directly with customers, subcontractors, internal teams, and jurisdictional authorities.Meet with municipalities and vendors to review project scope and maintain positive communication.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Assistant Controller supports the Controller in overseeing the accounting operations of a Real Estate Development company, property leasing and management company, ensuring accurate financial... More reporting, regulatory compliance, and strong internal controls across multiple properties, entities, and business lines. This role is responsible for day-to-day accounting operations, month-end close, financial statement preparation, and collaboration with property management, leasing, and operations teams to ensure financial accuracy and operational alignment.The Assistant Controller plays a critical role in scaling accounting processes, supporting audits, improving systems, and maintaining financial integrity across residential, commercial, and mixed-use portfolios.Key ResponsibilitiesFinancial Reporting & Close Process?Manage and execute the monthly, quarterly, and annual close process for multiple properties and legal entities?Prepare and review monthly financial statements, including balance sheets, income statements, cash flow reports, and variance analyses across multiple financial entities.?Ensure accurate intercompany transactions, eliminations, and allocations?Reconcile general ledger accounts, including cash, prepaid expenses, accruals, security deposits, and reserves?Review journal entries and supporting documentation for accuracy and complianceReal Estate, Construction, Property & Leasing Accounting?Oversee accounting for job costing, rental income, CAM charges, late fees, concessions, and tenant reimbursements?Ensure proper recognition of revenue in accordance with lease agreements and accounting standards?Review and reconcile tenant ledgers, rent rolls, and occupancy reports?Coordinate with leasing and property management teams to resolve billing tenant account discrepancies and posting issues?Support accounting related to new property acquisitions, dispositions, and lease-upsAccounts Payable, Receivable & Cash Management?Oversee Supports accounts payable processes department, including invoice coding, approvals, and vendor payments?Review accounts receivable aging, delinquency reports, collections, and tenant balances?Monitor cash balances and assist with cash flow forecasting?Reconcile operating accounts, trust accounts, and security deposit accountsBudgeting & Forecasting?Assist in the preparation of annual operating budgets and capital budgets for properties and management entities?Track actual performance against budget and provide variance explanations?Support forecasting and financial modeling for new developments, property improvements, and operational changesCompliance, Controls & Audit Support?Maintain and enforce internal accounting controls and standard operating procedures?Ensure compliance with GAAP, lender requirements, and regulatory standards?Support internal and external audits, including preparation of schedules and documentation?Assist with tax preparation support, including coordination with external tax advisors?Ensure compliance with state and local requirements related to property management and escrow accountsSystems & Process Improvement?Assist with the implementation, optimization, and maintenance of property management and accounting systems (e.g., Yardi, AppFolio, MRI, RealPage, or similar)?Identify opportunities to improve efficiency, accuracy, and reporting capabilities?Develop and document accounting procedures and workflows?Support automation initiatives related to reporting, reconciliations, and data validationLeadership & Collaboration?Supervise and mentor accounting staff, including property accountants and AP/AR team members?Serve as a financial partner to property managers, regional managers, and operations leadership?Provide training and guidance on accounting policies, procedures, and best practices?Act as backup to the Controller as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position Summary Responsible for the facilitation of training for Patient Access Center?s schedulers and referral agents. This includes new hire onboarding, core skills, customer experience, call... More flow, technologies, and standardized workflows for multiple service lines. Evaluates the needs and current practices and creates and delivers a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. Essential Functions ? Facilitates New Team Member Training program, onboarding, continuous education, and additional training initiatives, as assigned. ? Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance. ? Continuously monitors Patient Access Center call flow, core skills, and workflows to ensure accurate patient registration, appointment scheduling, and call handling in alignment with established quality assurance expectations. ? Demonstrates proficiency with core applications and workflows, providing subject matter expertise. ? Proactively seeks to gain knowledge in all areas of patient access to include workflows and standard operating procedures in all service lines supported by the Access Center. ? Actively participates in access center departmental meetings to promote open, consistent communications for continuous performance improvement, collaborating with department leaders to identify and assess organizational, departmental, and individual training needs. ? Analyzes workflows and processes, identifies knowledge needs, and collaborates with direct leadership and stakeholders to establish a vision for creating, updating, and managing instructional content. ? Develops instructional materials, computer tutorials, reference materials, and visual aids for meeting specific access center training program objectives. ? Consistently reviews training materials and instructional content to ensure that materials are current and in alignment with organizational and departmental goals and initiatives. ? Reviews, resolves, and documents any training, trainee performance and behavior or workflow issues encountered in a timely and efficient manner and communicates issues with direct leadership and corresponding stakeholders. ? Assists and supports the implementation of process improvements, both intradepartmental and interdepartmental. Promotes efficiency, identifying opportunities to streamline processes and workflows, when applicable. ? Responds positively to change and acts as an ambassador in support of organizational and departmental goals and initiatives. ? Maintain records of training activities and team member progress. ? Supports Contact Center leadership by providing trainee feedback during assigned training. ? Exhibits compassion, empathy, patience, and understanding in alignment with the Way. ? Demonstrates effective and efficient use of department and organizational resources. ? Maintains reasonably regular, punctual attendance consistent with policies, the ADA, FMLA and other federal, state, and local standards. ? Maintains compliance with all policies and procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?This is an operations engineering role intended to assist and supplement the existing operational engineers and management team. ?Demonstrate a proactive desire and capability to learn, grow, and... More develop new skills.?Promote a culture of safety, security, and compliance in all aspects of data center operations.?Collaborate with design, construction and commissioning teams to properly test and validate the installation, operation, and performance of electrical systems.?Understand the design, functionality, and operational requirements of the data centers.?Support 24x7x365 on-site data center operations and electrical infrastructure.?Serve as a technical authority for on-site operations related to large-scale, mission-critical electrical systems - including design and functionality.?Lead the establishment of operational procedures, ensuring highly redundant electrical operations are maintained?Manage electrical infrastructure across the data center campus, ranging from a single large-capacity facility to multiple smaller sites.Job Tasks: ?Reviews and approves MSOW for third-party contractors, sub-contractors, vendors, and service providers on site. ?Perform analysis of monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center with supervision ?Safely leads emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures (EOPs). ?Authors, reviews and approves operational procedures (SOP, MOP, EOP) for planned and corrective work?Provides after-hours and on-call engineering escalation support including attending to site if incidents cannot be resolved remotely. Escalation responsibilities are 24/7/365 as coordinated with operations management. ?Ensure all safety procedures are adhered to while performing work and comply with all physical security procedures and policies ?Take daily operational readings of all electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.) ?Provide oversight and execution of operational procedures including but not limited to oEnergize a cabinet in a Colo oUninterruptible Power Supply (UPS) preventative maintenance quarterly and annually oSystem control panel preventative maintenance oBattery preventative maintenance oSwitchgear, transformer, and service board maintenanceoRemote Power Panel (RPP) shutdown of 1 source. Critical Load is still supplied through one source (?N?). oPDU shutdown for power meter replacement. oPower Interruption Testing (PIT) oMaster controller shutdown or replacement.?Expert understanding of the Provincial Electrical Code and lock out tag out standards. ?Demonstrated experience utilizing CSA Z462 in operational safety management.?Review and interpret protective coordination and incident energy studies. ?Oversee the maintenance and operation of fire alarm and life safety systems. ?Lead the troubleshooting, repair and replacement of instrument sensors and calibration. ?Experience with building and power management systems (BAS, EPMS)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Under minimal supervision, conducts preventive maintenance, repair, installation, commissioning and general servicing of systems. Performs point to point check out to verify that controls systems... More have been installed properly. Completes assigned system commissioning and performs device verification. Troubleshoots and resolves HVAC mechanical, electrical, and controls problems. Properly completes required project documentation. Responsible for high levels of customer satisfaction through direct, on site, customer interface. Properly completes required project and service documentation. ? Performs start up, checking, testing, system diagnostics and commissioning from system-level controllers to end devices for small to medium sized new or retrofit projects. ? Performs preventative and predictive maintenance service activities to ensure optimal performance of system. ? Ability to troubleshoot, diagnose and repair and/or replace control components and controls systems. Also, the ability to troubleshoot mechanical, HVAC and electrical issues related to the BAS Control system operation. ? Understanding complex control systems including diagnosing and troubleshooting networking and integration. ? Ability to write, create, load, test and commission programming software and graphics utilizing various programming languages and software. ? Performs and executes assigned work efficiently and professionally. ? Communicates with customer upon arrival and before leaving the work site. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work. ? Trains the customer in control systems operations including obtaining customer training form, providing training certificates. ? Completes, compiles and submits job documentation such as commissioning documentation, punch lists, etc. Marks up controls submittals to capture field changes and discrepancies for engineering to create As-Builts. ? Interfaces with service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner. Reports problems or changes to management immediately. ? Assists sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and or enhancements to existing equipment. May assist with job layout. ? Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company. ? Ability to load and update software on network controllers, field controllers, computers and servers. ? Completes and submits timely electronic documentation including but not limited to time sheets, expense reports, and on-site documentation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Service Delivery Supervisor is a critical leadership role within the IT organization, responsible for overseeing the delivery of high-quality IT services and support to end users across... More multiple locations. This position manages service support and delivery processes, leads a team of IT professionals, and acts as a key liaison between IT and business stakeholders. The role requires strong leadership, advanced technical skills, and a passion for service improvement, with a focus on operational excellence, customer satisfaction, and continuous process enhancement. This is a hybrid position based out of our Washington, DC office.Key Responsibilities: Service Leadership & Team Management ? Lead, coach, and mentor IT Service Delivery teams, specifically IT Specialists in the AMERS region.? Assist in setting & supporting the direction and culture of the Service Delivery team. manage performance expectations and conduct regular one-on-ones and coaching sessions.? Oversee onboarding/offboarding, training, and professional development for IT staff.? Act as the escalation point for major incidents and sensitive issues, ensuring effective resolution and communication.? Foster a collaborative environment, working with multinational teams across time zones. Service Delivery & Operational Excellence ? Maintain high-performing service support functions (tier 1, tier 2, VIP support) across offices.? Own and manage Incident, Request, and Escalation processes, ensuring SLAs and KPIs are met across the Service Delivery team.? Drive operational excellence in incident, problem, and request management, following ITIL-based processes.? Monitor dashboards and service tickets to ensure timely and quality resolution.? Lead service review meetings, focusing on performance, service improvements, and quality assurance.? Champion service and support in projects, minimizing service impact and ensuring alignment with business needs.? Coordinate ITSM presence for on-site events and manage IT Health Check programs.? Assist in establishing standards (and adherence) on how Tier 2 Service Delivery operates regardless of location? Ensure a Tier 2 Office IT readiness program exists, effective, is adhered to and is reviewed as part of continuous improvement. Goal being an excellent end-user experience across our offices. Technical Oversight & Continuous Improvement ? Oversee the deployment, maintenance, and security of hardware and software (Windows, Mac, mobile, virtual environments).? Ensure patching, anti-virus, and backup processes are conducted promptly and effectively.? Ability to oversee and support zero-touch device deployment strategies using Microsoft Intune, ensuring standardized, secure, and scalable laptop provisioning across the organization.? Develop and maintain knowledge articles, drive knowledge sharing, and support quality assurance initiatives.? Analyze and recommend system and process improvements, leveraging ITIL, Six Sigma, or LEAN methodologies.? Work with internal and third-party teams to protect and improve IT services.? Manage Entra ID (Active Directory) and user settings as needed. Stakeholder Engagement & Communication ? Act as an ambassador for IT, building relationships with other departments and ensuring effective communication on IT matters.? Provide excellent customer service, especially to executive-level clients and VIPs.? Arrange and support meeting room technology, ensuring high availability and user training.? Coordinate project actions with IT leadership, vendors, and clients. Salary: 120-160kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is a critical role on the Shared Services team, providing care and resources for our associates? health and wellbeing while supporting business continuity. The Leave and Accommodations... More Case Specialist provides expert and empathetic guidance to our associates related to their leave of absence and/ or workplace accommodation needs. This position will help the associates navigate through Leave of Absence and Job Accommodation process. You will manage leaves and disability accommodations in accordance with applicable laws and local regulations, including FMLA, ADA, state and local guidance. This role is responsible for leading the interactive process under the ADA or other applicable disability-related guidance, and making recommendations to HR and Operations Leaders regarding accommodations (leave and on-the-job). The Leave and Accommodations Case Specialist will serve as the subject matter expert for FMLA, ADA and all other state, local and company leaves of absence (LOAs). The Case Specialist creates a seamless customer experience by building rapport with the associate and maintaining knowledge of the associate's case throughout leave or accommodation journey. Qualified individuals will have at least 2 years of prior experience managing complex leaves of absence and/or workplace accommodations. Optimal candidates will demonstrate strong communication, documentation, organization, and problem-solving skills, and an ability to hold information in confidence.Major Responsibilities:?Lead the ADA leave and on-the-job interactive process using strong problem solving and creative thinking skills; analyze essential job functions as compared to restrictions; develop recommendations for HR and operators regarding leave and on-the-job accommodations; consult with Risk Management (workers comp), Labor and Legal as necessary?Resolve issues escalated from leave vendor on associate requests for leaves;, discuss with HR and Operations (as appropriate), and make recommendations regarding grant/denial of ADA leave requests?Serve as subject matter experts to associates and managers regarding the LOA process, ADA job accommodations?Lead ADA reassignments/vacant position search process with HR and Staffing team?Thoroughly document all cases in appropriate systems accurately and timely.?Other projects as assigned by the ManagerWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less