Job Search Results for service desk

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the Facilities Maintenance & Engineering team. Dispatch Agents serve as a critical first point of contact for... More facilities-related incidents across approximately 2,800 stores nationwide. This role is highly dynamic and requires strong real-time communication, quick judgment, and the ability to adapt under pressure.Daily responsibilities include answering inbound phone calls and emails related to facilities work orders, accurately documenting issues, and troubleshooting reported events in partnership with field technicians. Dispatch Agents must be able to quickly assess urgency, prioritize competing requests, and guide store teams through established processes while maintaining calm, confident communication.The primary goal of this program is to protect the client against product loss, operational disruption, and safety risks within stores. Dispatch Agents coordinate service with on-site technicians, store management, and internal stakeholders while managing a fast-paced queue of work orders across multiple systems simultaneously.This role requires individuals who can think on their feet, communicate clearly in time-sensitive situations, and make sound decisions with incomplete information. Successful candidates are comfortable operating in a high-volume, call-center-style environment and are confident navigating frequent change, shifting priorities, and real-time problem solving.Key Responsibilities:- Answer inbound phone calls and emails related to facilities incidents and maintenance requests- Create, triage, and prioritize work orders (25?40 per day) based on urgency and business impact- Clearly guide store teams and technicians through established processes and next steps- Troubleshoot and assess issues in real time, escalating appropriately when needed- Coordinate service efforts between technicians, store leadership, and internal partners- Accurately document work orders and interactions across multiple systems (phone, email, Maximo)- Operate effectively in a fast-paced digital environment while handling multiple active ticketsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT... More Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. ? Acts as a liaison between practice stakeholders and the company's technical support teams. ? Participates in timely communication and tracking when emergency or escalated issues arise. ? Leads and oversees technical projects in alignment with practice goals. ? Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. ? Responds to and resolves requests for assistance with computer systems and provides superior customer support (?white glove?) experiences for users. ? Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. ? Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. ? Ensures service support processes, procedures, SLA?s, performance metrics and service quality align with central service team core processes. ? Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. ? Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

DC Project Engineer responsible for designing and leading the implementation of data and telecommunications systems in data center environments, ensuring cabling infrastructure meets safety,... More industry, and contract standards from design through completion.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This candidate will be a team of 1 onsite managing Pactiv's network infrastructure support.We are a company committed to creating diverse and inclusive environments where people can bring their full,... More authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day Insight Global is seeking a FIX Client Enablement Specialist to join one of their top financial clients 3 days a week onsite in New York, NY. This individual will be joining the Global... More Markets Support team within the Electronic Equities desk and will support and contribute to onboarding, testing, certifying, and maintaining Electronic Equities clients. This role requires a solid working knowledge of the FIX protocol, equity trading workflows, and client connectivity. The specialist will manage standard onboarding tasks independently, assist with more complex implementations, and help troubleshoot production issues alongside senior team members. The position involves coordinating with internal technology, trading, and support teams to ensure smooth client connectivity and a high-quality electronic trading experience. The candidate is expected to act as a key point of contact for clients and internal stakeholders, driving delivery across multiple teams while ensuring production stability and a high-quality client experience.Key Responsibilities include:?Support end-to-end electronic client onboarding for Equities, including FIX connectivity setup, certification testing, and assisting with production go-live activities.?Handle FIX certification issues, client questions, and production incidents by troubleshooting and escalating more complex matters to senior team members as needed.?Partner with clients, vendors, and fund administrators to gather technical and functional requirements and translate them into scalable solutions.?Assist with client onboarding processes for both Equities and Swap electronic trading workflows.?Coordinate and execute comprehensive end-to-end testing to ensure production readiness and minimal post-go-live risk.?Oversee deployment of daily changes to the electronic trading stack in line with change-management and release processes?Implement and validate changes in UAT and pre-production environments, coordinating testing with internal teams and external clients?Work closely with development teams on new functionality, enhancements, and defect remediation?Partner with infrastructure and network teams to enable client connectivity (e.g., firewall rules, port configurations)?Promote operational excellence through improved documentation, standardization, and metrics?Maintain clear, proactive communication with global stakeholders, highlighting progress, risks, and dependencies?Produce and maintain project-level documentation, operational runbooks, and support metrics?Identify opportunities to improve client onboarding, certification, and support processesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a qualified Senior HRIS Analyst in support of one of our higher education clients in Virginia Beach VA. This candidate will be supporting and be responsible for serving as... More the critical bridge between HR business operations and HR technology, ensuring HRIS processes are accurate, scalable, secure, and aligned with organizational objectives. The day-to-day will include:? Owning end-to-end functional process design? Driving technical execution across HR, Payroll, Time, and Absence modules? Overseeing data integrity and system governance, and leading both functional and technical workstreams during the UKG-to-Workday implementation.? Support the HR team (currently under remapping with a new enrollment vendor) by managing daily HRIS and operational tasks. ? Source and collaborate with vendors to ensure daily reports run accurately and integrate correctly with operations and system platforms. ? Identify and reduce manual work by leveraging available automations within UKG and Workday. ? Participate in focus groups related to platform integration and help merge processes between Workday and the new system. ? Provide operational support, assisting both HR and Payroll leadership with recurring tasks and small integration projects. ? Work with the Payroll Director for each pay period to validate data, ensure correct system flows, and resolve access or security issues. ? Troubleshoot backend system issues, collaborating with help desk teams when technical problems arise. ? Monitor data flowing into and out of the system, ensuring accuracy, proper synchronization, and compliance. ? Prepare and deliver information for executives, ensuring data and reporting land correctly and professionally.Compensation: $53/hr. to $57/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our large healthcare client in CT is preparing for the Epic go live of a newly acquired four location pediatric practice consisting of approximately 130 employees and 35 providers. This organization... More is mid sized compared to other Community Connect customers within the hospital network, which currently supports around 42 connected practices. We are seeking two experienced Epic Trainers to deliver end user training, support orientation activities, and ensure a smooth transition to the Epic foundation system. Trainers will work closely with the principal trainer and project leadership to execute a structured Tuesday?Saturday training schedule leading up to go live.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area to cover an LOA. This person will be responsible for handling about 50+ calls... More per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of on-site - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Manager, IT Field Operations will report to??Sr. Manager, IT Field Operations. As part of the technical support team, this role will act as an IT team leader for a partner practice. The Manager, IT... More Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the company's central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the company's IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. ? Acts as a liaison between practice stakeholders and the company's technical support teams. ? Participates in timely communication and tracking when emergency or escalated issues arise. ? Leads and oversees technical projects in alignment with practice goals. ? Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. ? Responds to and resolves requests for assistance with computer systems and provides superior customer support (?white glove?) experiences for users. ? Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. ? Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. ? Ensures service support processes, procedures, SLA?s, performance metrics and service quality align with central service team core processes. ? Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. ? Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Sr. Conversational Designer to join our Conversational team where we are iteratively designing and developing best in class experiences for our customers. Responsible for crafting... More intuitive and engaging user experiences across chatbots, IVR applications, messaging apps, and other conversational interfaces. Will leverage expertise in user-centered design principles, natural language processing (NLP), and conversational design methodologies to simplify complex design programs and products, converting the experiences into seamless and engaging. What you?ll be doing? Generate multiple design solutions based on analysis. Conduct user research to understand user needs, preferences, and behaviors in conversational interactions. Stay up to date with emerging trends and best practices in conversational design, artificial intelligence, and natural language processing. Exhibit mastery of shared tools and software for design. Identify appropriate design problems and opportunities within a brief and recommend solutions.Participate in divergent and convergent group work. Work independently with some guidance to solve larger, more open-ended problems. Create prototypes and design mockups to visualize and test conversational experiences, iterating based on user feedback. Explore, refine, and document solutions thoroughly. Objectively evaluate and refine concepts based on learnings from prototypes. Update user personas for brands. Update and research UI elements available for the brand. Support testing related to design specifications. Review & provide feedback on basic designs, wireframes and prototypes. Create medium-complex flowcharts and logic flows.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less