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The IT Conversion Technician is responsible for executing Pulse server conversions for our client's stores by following documented conversion walkthrough procedures. This role performs detailed pre... More conversion readiness checks, executes server host swaps and data migrations, validates encryption, configures software and hardware components, performs post conversion testing with stores, and completes all required documentation. The technician is also responsible for troubleshooting issues during conversions and coordinating escalations or rollbacks when required.This role performs hands on technical execution and works directly with store contacts during live conversions.Pre Conversion (Day Before)?Complete conversion checklists and readiness validation?Schedule host encryptionDay Of Conversion Execution?Verify host encryption completion?Confirm processing date and credit card settlement?Coordinate host swaps with stores?Perform data migrations using approved Jenkins jobs?Validate file transfers and database integrity?Join hosts to the domain and correct time synchronization?Install drivers, software, certificates, and required updates?Configure printers, caller ID, replication, and services?Conduct post conversion calls with stores?Document completion and update ServiceNow and related systems?Rerun failed jobs and corrective steps?Execute documented rollback procedures when requiredWork environment:-Remote execution with live store interaction -Early morning, overnight, or time sensitive conversion windows -Production impacting work requiring accuracy and attention to detail$18/hr - $21/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Boston MA office 5 days a week - The shift is 8-5pm EST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $28-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of ours is seeking a high-performing Vice President of Business Development for our MSP practice to join our well-established midmarket enterprise sales team. This is a hunter role focused... More on sourcing new business within our specific target industries and channels.The role is primarily focused on enterprise and upper midmarket MSP opportunities, while also owning the qualification and conversion of inbound SMB leads through a structured, high-velocity sales motion.This individual will be supported by a highly responsive presales and solution architecture team, enabling rapid solutioning, technical validation, and competitive deal execution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a self-driven Platform Operations & Enablement Project Manager to own day-to-day operational support for our automation platform and digital workforce. This individual... More contributor role requires strong technical aptitude, the ability to work independently, and comfort navigating a highly complex ecosystem of applications, stakeholders, and automation processes.The Project Manager will offload operational workload from senior leaders, maintain platform hygiene, and ensure consistent visibility into enablement, non-delivery work, and RPA ecosystem health.Key Responsibilities-Serve as the primary operational point of contact for platform and automation inquiries.-Own daily platform operations, including intake management, tracking, follow-ups, and dependency coordination.-Manage operational oversight for ~150 RPA ?digital workers,? including access audits, ID recertifications, and onboarding/offboarding.-Maintain Jira, Jira Align, and Confluence for platform enablement and non-delivery (non-feature) work.-Ensure operational tasks, enablement efforts, and documentation are accurate, up to date, and easily visible to stakeholders.-Support special projects such as platform transitions, tooling changes, and process improvements (e.g., vaulting migrations).-Coordinate with cross-functional teams including engineering, product, RTEs, network, and infra teams to resolve operational issues.-Participate in technical meetings when needed and provide basic tooling understanding (primarily UI Path;)-Identify operational gaps, streamline handoffs, and proactively surface risks or issues.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an AV Technician for a top reinsurance client to support conference room technology and end users in a fast-paced, professional office environment. This individual will be... More responsible for hands-on AV support, troubleshooting, and installation work, with a strong focus on Microsoft Teams Rooms and Crestron-based systems. The ideal candidate has an enterprise AV background, is comfortable being onsite, and can confidently handle everything from live meeting support to mounting displays and resolving break/fix issues. This is a 3 month contract-to-hire opportunity with long-term growth potential and strong exposure to modern corporate AV environments. This is a hybrid role in Stamford, CT with a pay range of 25-32$/hr.Day-to-Day:? Provide on-site AV support for conference rooms and end users in the Stamford office? Troubleshoot and resolve AV issues (displays, microphones, speakers, cameras, control systems)? Support Microsoft Teams meetings and conference room technology? Perform AV installations and upgrades (TVs, peripherals, cabling, room setups)? Respond to break/fix issues (e.g., dead TVs, room outages)? Conduct room checks to ensure conference spaces are fully functional? Travel occasionally to NYC or other offices for AV support or installations? Deliver high-touch, customer-focused support to internal usersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Purchasing Specialist for a top manufacturing client. This individual will play a critical role in supporting plant operations by managing the procurement of raw... More materials, chemicals, equipment, and services. The ideal candidate is detail-oriented, comfortable working in NetSuite, and experienced in vendor coordination and inventory management. This role partners closely with plant leadership to ensure materials are available, inventory is accurate, and supplier performance meets operational standards?making it a great opportunity for someone looking to grow within a stable, production-focused environment.Day-to-Day:? Obtain quotes for materials, services, tools, and equipment? Create and process purchase orders per approval policies and spending limits? Place orders for raw materials, chemicals, subcontracted services, and supplies via NetSuite? Follow up with vendors to expedite, modify, or resolve order issues? Evaluate and monitor supplier performance; maintain Approved Vendors List? Enter and maintain purchasing, receiving, and production data in NetSuite? Review inventory levels (glass, resin, hardener) and adjust as needed? Process receipts of goods, invoices, and reconcile purchase clearing accounts? Support physical inventory counts and reconciliation efforts? Partner with the Plant Manager on monthly and ad hoc inventory countsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is partnering with one of the fast-growing national AV, security, and IT contractor. This company is committed to delivering high-quality projects on time and within budget. To... More support our continued growth, we are seeking a Project Manager. This position will be located on-site at one of their data-center clients. This is a great opportunity for the right person to join one of the fastest-growing businesses in the data center space. Day to Day:- Develops and implements program plans and strategies in accordance with supported customer requirements, policies and guidelines.- Attends foreman and leadership meetings daily to progress the project forward- Manages the sub-contracting partners, manpower and materials onsite at the DC- Communicates milestones with leadership team and clients- Analyzes customer requirements, develops course of action, makes sound recommendations and implements actions to ensure program success.- Reports status updates to senior leadership team and clients The expected hours are 6::30AM-3PM.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a RMA technicians to joining their RMA (Returned Materials) Team in North Scottsdale. These individuals will be overseeing the logging and testing of returned product to... More the distribution center. During this testing they will be involved in discovering the problem, solving the problem that caused malfunctions and then also test the product and recover video. They will be processing the product through a return log and then update the log when it is fixed. Responsible for determining device failure source and put together refurbished products. Responsibilities also include:?May be requested to assisted in testing specific functions per RMA Manager as generated from Quality team.?Will coordinate with RMA Manager for specific devices to be tested.?Act as an individual contributor in the development of process improvements.?Maintain RMA Databases used, such as JIRA.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is partnering with one of the fast-growing national AV, security, and IT contractor. This company is committed to delivering high-quality projects on time and within budget. To... More support our continued growth, we are seeking a Project Manager. This position will be located on-site at one of their data-center clients. This is a great opportunity for the right person to join one of the fastest-growing businesses in the data center space. Day to Day:- Develops and implements program plans and strategies in accordance with supported customer requirements, policies and guidelines.- Attends foreman and leadership meetings daily to progress the project forward- Manages the sub-contracting partners, manpower and materials onsite at the DC- Communicates milestones with leadership team and clients- Analyzes customer requirements, develops course of action, makes sound recommendations and implements actions to ensure program success.- Reports status updates to senior leadership team and clients The expected hours are 6::30AM-3PM.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Billing Specialist to join their clients growing team. The right person will have 2-3 years of experience in a role similar to the duties outlined below.? Review... More unbilled and billed jobs, ensuring that all billable production is invoiced? Apply industry standards and project specific units to red line documents and compare with units placed in production to determine proper quantities to be billed tocustomer? Review customer invoicing, ensuring timely, complete, and accurate billings? Collect and review all project documentation, prepare the final closeout package and submit it to appropriate personnel/customer in a timely fashion? Identify documentation deficiencies in the billing package and report to appropriate project leaders for resolution? Work with finance on accrual of revenue and cost? Investigate and research billing issues and follow-up on resolution? Assist in other recording and billing processes as necessary? Other Administrative duties as required to support the Billing SupervisorWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less