Spring, TX
|
QA
|
Contract
|
$24 - $30 (hourly estimate)
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Insight Global is looking for a 3rd Level Support Engineer to work onsite at one of their premier customers in North Houston (Spring, Texas). This person will be utilizing their advanced PC hardware... and software knowledge to troubleshoot/debug complex cases that are presented from top customers. They will replicate enterprise customer issues in a lab environment and then debug/root cause the issue (hardware, OS issue, supporting software, etc.) and work with the appropriate engineering teams, vendors, and customer IT teams on issue resolution. Once a solution has been identified, they will test to make sure the proposed solution is correct before submitting to the customer. This person must advanced knowledge of PC hardware and be able to tear down a device to the sub-assembly level. They must have advanced knowledge of PC software and related items, including Windows OS troubleshooting, drivers, imaging, network connectivity, security, etc. and On occasion, this engineer will be asked to join customer calls to discuss the issue, provide updates, and assurance to the customer. This role will be working onsite in Spring, TX in a lab environment. A typical work schedule is Monday-Friday, 8:00am-5:00pm, excluding holidays.Compensation: $30.00-45.00/hrExact compensation may vary based on several factors, including, but not limited to skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .