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Sep 02, 2025

Hallandale Beach, FL

|

Technical Writer

|

Perm

|

$42k - $48k (estimate)

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Journal Management:- Curate and commission content for annual medical journals.- Identify trending topics and invite medical professionals to contribute.- Manage the editorial calendar and peer... review process.- Liaise with design teams for formatting and publication.- Handle all correspondence and administrative tasks related to journal production.Daily News Writing:- Research and write clinical news articles using PubMed, Google Trends, and other tools.- Focus on real-world, bedside clinical developments rather than lab-based studies.- Upload content to the website and optimize for SEO.- Collaborate with the marketing team to distribute content to healthcare professionals.Content Strategy & Development:- Attend medical conferences and conduct interviews with experts.- Contribute to newsletters and quarterly editorial projects.- Participate in podcast and webinar production.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Sep 03, 2025

Nashville, TN

|

Administrative Assistant

|

Perm

|

$112k - $138k (estimate)

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The Director of Admissions at Newport Healthcare will collaborate closely with three other directors to manage census and ensure optimal bed utilization across the facility. This role involves... overseeing admissions flow, coordinating placements, and maintaining real-time awareness of bed availability. The director will also lead waitlist management, ensuring timely and appropriate transitions for incoming clients. Success in this position requires someone who thrives in fast-paced, detail-heavy environments and is comfortable being ?in the weeds? of daily operations. Strong communication, organizational, and decision-making skills are essential for aligning admissions with clinical and operational priorities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Aug 27, 2025

Roseville, CA

|

Programmer / Developer

|

Contract

|

$43 - $54 (hourly estimate)

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One of Insight Global?s top clients is looking for a Sr ServiceNow Engineer to support a large government contract. This role is essential in designing, implementing, and customizing workflows and... business rules.Job Description: ?Develop and maintain ServiceNow applications, primarily ITSM, including workflows, UI policies, and automation.?Integrate ServiceNow with external systems using REST, SOAP, and other APIs; write custom SQL scripts for reporting.?Troubleshoot and resolve platform issues, debug scripts, and support existing configurations and solutions.?Document technical processes and configurations, and provide input on module enhancements (e.g., DHCS).?Apply ITSM and ITIL best practices to design and customize workflows and business rules effectivelyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Aug 18, 2025

Cincinnati, OH

|

Pharmacy Technician

|

Contract-to-perm

|

$19 - $24 (hourly estimate)

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Job Summary:The Medication Reconciliation Technician plays a critical role in ensuring patient safety by accurately collecting, reviewing, and documenting medication histories. This position supports... pharmacists and other healthcare providers in identifying and resolving discrepancies in medication records during transitions of care, such as admission, transfer, and discharge.________________________________________Key Responsibilities:Obtain and document accurate medication histories from patients upon admission.Going into patients rooms with doctors and nurses to obtain history (patient facing role)Review and compare current medications with newly prescribed ones to identify discrepancies.Collaborate with pharmacists, physicians, nurses, and outpatient pharmacies to clarify medication information.Assist in updating allergy information and medication lists in electronic health records (EHR).Educate patients and caregivers (families) on medication changes, usage, and potential side effects.Ensure medication lists are accurate during transitions of care.Update accurate medications in EMR (epic)Calling pharmacies to cross check medicationsSupport inventory control and medication labeling as needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 12, 2025

Nashville, TN

|

IT (DNU)

|

Contract-to-perm

|

$47 - $59 (hourly estimate)

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A company in the Nashville area is looking to add a SR level Automation Engineer to their Automation Center of Excellence. This role will execute on automation efforts with significant... interdependencies, size, visibility, and complexity levels and communicate across multiple channels including IT and Business Operations, to design and document desired solutions, develop automatons according to best practices and guidelines, and test automations to approved plans. The Consulting Automation Engineer will have ownership of their efforts from conception, through the deployment of their products, including turnover to the appropriate technical and user support organizations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Mar 27, 2024

Braintree, MA

|

Desktop Support

|

Contract

|

$34 - $42 (hourly estimate)

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Examples: Moves, Adds, Changes and Desk Side support. *Support business approved standard desktop software as well as business approved custom developed applications *Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images *Support business approved hardware PC/Laptops/ Printers/Projectors *Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform *Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users *Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing *Creating and maintaining agency standard Images via Microsoft Deployment Tools system *Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tier 3 Support Specialist","City":"Braintree","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Windows Desktop Operating Systems -- version 10 \u0026 11 -- Expert Level skillset required *Windows server 2016 \u0026 2019 experience (Basic understanding of build, configure, troubleshoot, app. Installs) Experience is required *Citrix Virtual Desktop -- Desktop Director experience/understanding, or at a minimum understand the Virtual Desktop Technology solutions *VMware 6.5 or greater -- strong skillset given Aspire is 80% virtualized, intermediate experience supporting and working with Virtual servers *Microsoft Deployment Tools (MDT) Server experience -- level 2 or 3 skillset with this application (level 2 = advanced, level 3 = expert) *Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies *Printing and MS Server Print Servers -- conceptual understanding, experience is a plus *Cloud phone solutions (Ring Central) -- not a must, a strong technical person can pick this up. *HP Desktop experience, Lenovo \u0026 HP Laptops experience *Strong understanding of Imaging systems -- MDT comes into play here *Experience with some end point encryption tools e.g. Sophos preferred *Strong Customer Service Skills (will need reference checks here) *Mobility -- a vehicle is a MUST as this individual will travel to the various Aspire sites and assist with on site end user support, or assist with backend infrastructure support for the NOC and Tier 3 resource *Wireless Technologies understanding e.g. Meraki, Cisco, Aerohive, Ruckus, etc. *Ability to foster and build upon vendor relationships *Understanding of Apple IOS devices and technology, iCloud, iTunes, familiarity with Apple iPhone devices","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":42.0000,"SalaryLow":33.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. *Escalation point of issues or services forwarded from the IT Help Desk that may... require hands on or onsite support *Answering IT requests via phone, email and walk-ins *Track request through call and incident tracking software (Autotask/Service Now) *Manage and resolve requests and as needed escalate calls using incident management system *Analyze, coordinate, and deliver timely and accurate problem resolutions for end users *Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support. *Support business approved standard desktop software as well as business approved custom developed applications *Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images *Support business approved hardware PC/Laptops/ Printers/Projectors *Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform *Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users *Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing *Creating and maintaining agency standard Images via Microsoft Deployment Tools system *Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Aug 13, 2025

Larkspur, CA

|

Medical Assistant

|

Contract

|

$20 - $25 (hourly estimate)

{"JobID":434564,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.53,"Longitude":37.93,"Distance":null},"State":"California","Zip":"94939","ReferenceID":"HSA-ee241728-bdd6-4cea-bd3a-232f31ab7ac9","PostedDate":"\/Date(1755097129000)\/","Description":"Overview: The Medical Assistant - Front/Back Swing, under the supervision of the Clinical Lead and Practice Leader, is responsible for assisting in the delivery of healthcare and patient care management. This role assists the providers within scope of practice to provide quality patient care. This includes gathering patient information, assessing patient requests, obtaining and monitoring patient vitals, assisting with procedures and re-processing instruments.Responsibilities:Direct Patient care:Rooming patients, including obtaining vital signs, obtaining reason for visit, and documenting symptoms their frequency, and severity.Provide courteous and compassionate care. Documents all required information in electronic medical record. This includes meaningful Use data, Pay for Performance data, and ACO related information.Provide injections, immunizations and other patient care services as ordered by the medical provider.Provide assistance during medical procedures.Communication and correspondence including lab results, prescription management, and referrals:Use electronic medical records and work off ?task lists? to complete patient visits or requests.Recognize urgent medical needs and triage care appropriately.Provides patients with accurate information when answering questions and concerns.Maintains patient records and protects patient confidentiality.Complete referrals accurately and appropriately.Maintain patient areas and supplies:Disinfects exam rooms between patients and all patient areas at end of the day.Assist with clinic upkeep, including daily cleaning and supply ordering/inventory.Admin Support Essential Functions and Responsibilities:Answer telephones in a cheerful manner.Schedule appointments.Take messages for patients using electronic medical records.Greet and check in patients.Address patient requests and inquires.Resolve patient concerns.Process insurance issues (i.e., verifications and authorizations) and assist patients in understanding insurance plans.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Medical Assistant- Cardio/Larkspur","City":"Larkspur","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Medical Assistant certificate is required.High school diploma or GED certificate required.BLS certification (American Heart Association) required.At least one year of related medical assisting experience in a physician?s office or other clinical setting.","Skills":"EKG certification.","Industry":"Medical Assistant","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.0000,"SalaryLow":20.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Overview: The Medical Assistant - Front/Back Swing, under the supervision of the Clinical Lead and Practice Leader, is responsible for assisting in the delivery of healthcare and patient care... management. This role assists the providers within scope of practice to provide quality patient care. This includes gathering patient information, assessing patient requests, obtaining and monitoring patient vitals, assisting with procedures and re-processing instruments.Responsibilities:Direct Patient care:Rooming patients, including obtaining vital signs, obtaining reason for visit, and documenting symptoms their frequency, and severity.Provide courteous and compassionate care. Documents all required information in electronic medical record. This includes meaningful Use data, Pay for Performance data, and ACO related information.Provide injections, immunizations and other patient care services as ordered by the medical provider.Provide assistance during medical procedures.Communication and correspondence including lab results, prescription management, and referrals:Use electronic medical records and work off ?task lists? to complete patient visits or requests.Recognize urgent medical needs and triage care appropriately.Provides patients with accurate information when answering questions and concerns.Maintains patient records and protects patient confidentiality.Complete referrals accurately and appropriately.Maintain patient areas and supplies:Disinfects exam rooms between patients and all patient areas at end of the day.Assist with clinic upkeep, including daily cleaning and supply ordering/inventory.Admin Support Essential Functions and Responsibilities:Answer telephones in a cheerful manner.Schedule appointments.Take messages for patients using electronic medical records.Greet and check in patients.Address patient requests and inquires.Resolve patient concerns.Process insurance issues (i.e., verifications and authorizations) and assist patients in understanding insurance plans.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 24, 2025

Burbank, CA

|

Claims/Denials

|

Perm

|

$58k - $65k (estimate)

{"JobID":426505,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-118.34,"Longitude":34.17,"Distance":null},"State":"California","Zip":"91505","ReferenceID":"DGO-2bf9e73f-5f2d-43f4-8f1c-b953e39d4bf8","PostedDate":"\/Date(1750786965000)\/","Description":"This role is customer facing and is considered a key customer service representative for the Health Fund. The Senior Participant Service Specialist/Analyst will process health insurance claims and answers calls from the customer (participant, providers, physicians, hospitals etc.) Adhere to eligibility, claims and call policies and procedures while making sound claim/call decisions. Foster strong relationships through the resolution of customer incoming call requests. Serve our customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining key performance measures. Build strong working relationships with others within the company by demonstrating effective people skills and interpersonal savviness. Essential Job Functions:-?Meet all key performance indicators established for this position in the areas of: efficiency, accuracy, quality, productivity, system adherence, customer satisfaction and attendance-?Elevate and enhance the Health Funds reputation by providing ?World Class Customer Service?-?Answer incoming phone calls from customers and identify the type of assistance the customer needs (e.g. benefit and eligibility, billing and payment inquiries, authorizations for treatment and explanation of benefits (EOBs))-?Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in real-time -?Communicate and collaborate with customer to resolve issues, using clear, simple language to ensure understanding -?Fulfill requests by clarifying desired information; forward requests and follow through on all customer commitments-?Resolve problems by interpreting and clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; addressing unresolved problems-?Review and research incoming healthcare claims by navigating multiple computer systems and platforms and verify the data/information necessary for processing (e.g. pricing, prior authorizations, and applicable benefits)-?Go the extra mile to engage customers-?Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, federal mandates, CMS/Medicare guidelines, and benefit plan documents/certificates)-?Train and coach new staff Analysis Function:-?Analyzes existing business procedure documentation to identify content gaps or inconsistencies and prepares new or updated documentation, flowcharts, processes and procedures-?Assesses business processes and identifies opportunities for improvement-?Evaluates and prepares for expected changes in software applications or regulatory mandates across business processes and procedures-?Conducts research and analysis of historical, current and future benefit trends, service improvements and impacts to fund-?Identifies internal control weaknesses and makes recommendations for improvements-?Maintains and develops a detailed library of policies and procedures including new or updated documentation, flowcharts, policies and procedures-?Works with Team to conduct analysis focused on improving business process flow and customer issue resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Participant Services Analyst","City":"Burbank","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-?Bachelor?s Degree in Healthcare, Math, Engineering or related field, or equivalent work experience-?Minimum of four (4) years of claims processing -?Minimum of four (4) years in heavy call center required-?Learn various software applications and become self-sufficient in using the software in a user interface environment-?Quickly learn and apply new tools, processes, and standards-?Demonstrate adaptability and forward-thinking in the face of technological or organizational change-?Strong analytical and interpersonal skills-?Proficient with Microsoft products, including Word, Excel and Outlook-?Excellent customer service and telephone skills-?Individual must be reliable, dependable, and punctual-?Ability to balance and prioritize multiple tasks -?Ability to work in an environment with fluctuating workloads-?Ability to effectively balance workload in a fast-paced work environment-?Excellent verbal and written communication skills-?Ability to solve problems systematically, using sound business judgment-?Ability to make decisions with every call and handle escalated issues-?Knowledge of medical terminology-?Ability to research and verify claims payment, benefits, and eligibility issues-?Strong knowledge of benefits plans, policies and procedures-?Demonstrates organization and time management skills","Skills":"","Industry":"Claims/Denials","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":65000.0000,"SalaryLow":58000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This role is customer facing and is considered a key customer service representative for the Health Fund. The Senior Participant Service Specialist/Analyst will process health insurance claims and... answers calls from the customer (participant, providers, physicians, hospitals etc.) Adhere to eligibility, claims and call policies and procedures while making sound claim/call decisions. Foster strong relationships through the resolution of customer incoming call requests. Serve our customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining key performance measures. Build strong working relationships with others within the company by demonstrating effective people skills and interpersonal savviness. Essential Job Functions:-?Meet all key performance indicators established for this position in the areas of: efficiency, accuracy, quality, productivity, system adherence, customer satisfaction and attendance-?Elevate and enhance the Health Funds reputation by providing ?World Class Customer Service?-?Answer incoming phone calls from customers and identify the type of assistance the customer needs (e.g. benefit and eligibility, billing and payment inquiries, authorizations for treatment and explanation of benefits (EOBs))-?Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in real-time -?Communicate and collaborate with customer to resolve issues, using clear, simple language to ensure understanding -?Fulfill requests by clarifying desired information; forward requests and follow through on all customer commitments-?Resolve problems by interpreting and clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; addressing unresolved problems-?Review and research incoming healthcare claims by navigating multiple computer systems and platforms and verify the data/information necessary for processing (e.g. pricing, prior authorizations, and applicable benefits)-?Go the extra mile to engage customers-?Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, federal mandates, CMS/Medicare guidelines, and benefit plan documents/certificates)-?Train and coach new staff Analysis Function:-?Analyzes existing business procedure documentation to identify content gaps or inconsistencies and prepares new or updated documentation, flowcharts, processes and procedures-?Assesses business processes and identifies opportunities for improvement-?Evaluates and prepares for expected changes in software applications or regulatory mandates across business processes and procedures-?Conducts research and analysis of historical, current and future benefit trends, service improvements and impacts to fund-?Identifies internal control weaknesses and makes recommendations for improvements-?Maintains and develops a detailed library of policies and procedures including new or updated documentation, flowcharts, policies and procedures-?Works with Team to conduct analysis focused on improving business process flow and customer issue resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Sep 12, 2024

Camden, NJ

|

Accounts Receivable

|

Contract

|

$18 - $22 (hourly estimate)

{"JobID":380406,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-75.0921363636364,"Longitude":39.9527090909091,"Distance":null},"State":"New Jersey","Zip":"08103","ReferenceID":"HPA-733612","PostedDate":"\/Date(1726139775000)\/","Description":"Insight Global is looking for a Credit/Balance Specialist to join one of our healthcare clients teams in Camden, NJ. The ideal candidate will have strong experience within hospital billing, specifically with credits/overpayments, refunds, submitting/disputing/appealing high dollar claims, authorizations, benefits, accounts receivable/follow up, and payment resolution. This individual will also upload patient medical records using revenue cycle management tools (NaviNet, Pear, and Availity.) They must feel confident working in a fast-paced environment while paying attention to detail (Working within 2-3 work ques, completing 50 claims/denials per day).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Credit/Balance Specialist","City":"Camden","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- High School Diploma- 3-5 years of experience with Hospital Billing- Experience with credit/overpayments and/or insurance refund processes- Strong knowledge of Medicare/Medicaid- Experience with EMR systems- Experience working with Primary Payers- Team player","Skills":"- EPIC experience","Industry":"Accounts Receivable","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":22.0000,"SalaryLow":17.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Credit/Balance Specialist to join one of our healthcare clients teams in Camden, NJ. The ideal candidate will have strong experience within hospital billing,... specifically with credits/overpayments, refunds, submitting/disputing/appealing high dollar claims, authorizations, benefits, accounts receivable/follow up, and payment resolution. This individual will also upload patient medical records using revenue cycle management tools (NaviNet, Pear, and Availity.) They must feel confident working in a fast-paced environment while paying attention to detail (Working within 2-3 work ques, completing 50 claims/denials per day).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 23, 2025

Coral Gables, FL

|

Programmer / Developer

|

Perm

|

$61k - $79k (estimate)

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A leading healthcare system in South Florida is seeking a Digital Marketing Analyst to join their team. This person will be working under the Marketing Department, helping handle the web traffic... analytics, data visualization, marketing campaign reporting, and client side of the organizations marketing. The day to day will consist of collaborating with stakeholders and analyzing varied data sources, and then help provide insights to these stakeholders to enhance marketing effectiveness and strategic goals. They will be working within SQL, GA4, Salesforce, CDC, Marketing Cloud Intelligence, Looker Studio, and more. This person should also have experience or understanding with Snowflake and BigQuery. The role can be remote or onsite, and hours are 8:30-5 PM EST.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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