Job Search Results for analyst

KEY RESPONSIBILITIES: ?Research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues?Provide 2nd level user support for incidents that require local... More resolution and cannot be resolved by the Service Desk.?Response to service desk request tickets and outages via phone, email or online incident management ensuring completeness of tickets and follow up with other team members in case of incident escalation.?Provide hands-on support for IT project implementations and performs miscellaneous job-related duties as assigned.?Collaborate with End User Services Team to resolve end-user?s technology issues.?Support hardware and software installation/configuration in accordance with corporate policies and as designed by the End User?s team.?Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.?Support PC replacement programs and emergency exchanges.?Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.?Assist in the asset management of all end-user devices and manage the stock level of spare equipment. Additional Duties?Develop/optimized, repair and return to user procedures on OS/hardware related issues.?Keep IT manager inform about the state of the local infrastructure.?Support the Platform Service team for local backup operation in line with corporate policies?Any additional responsibilities assigned by his supervisor as required.?Orders and/or manages repair parts as required.?Assists with any necessary wiring for networks and phone services as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is actively hiring multiple Cyber Network Defense and Exploitation Analyst (Blue Team and Red Team) to join our team supporting a large Intelligence Program out of Fort Meade. The... More selected candidates will work on a team of Senior Analyst providing a wide range of Computer Network Operations (CNO) including Defensive Cyber Operations, Offensive Cyber Operations, and Exploitation Operations. Candidates should have s strong, hands on background in similar type environments, and have hands on experience with multiple intelligence tools, classified and unclassified cyber tools, and experience performing hands on Cyber Operations. An active TS/SCI with CI Polygraph is required for this position. Fullscope Polygraph is highly preferredSalaries offered will be based on candidates level of expertise, education, and clearance level; but likely fall between 150K - 300KWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Oracle Financials Business Analyst / Systems Analyst to support a client in the utility-industry undergoing modernization of long-standing Oracle Financials... More implementations. This role will focus on enhancing AP/AR and Treasury processes, reducing manual work through automation, and ensuring Oracle functionality is fully leveraged. The ideal candidate brings a strong blend of finance expertise and technical systems analysis, acts as a trusted technical lead, and plays a key role in requirements documentation, testing, and solution validation.?Document business and system requirements for Oracle Financials enhancements ?Support AP/AR and Treasury process improvements and automation initiatives ?Review and validate Oracle configurations ?Make recommendations to leverage Oracle functionality more effectively ?Execute system and integration testing; prepare detailed test cases ?Analyze Excel DB macros and identify automation opportunities ?Cross-check system functionality post-development pay range: $30-45/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is a mid to senior SAP Security specialist. The person will handle user access, permissions, and system security in SAP S4HANA Public Cloud. They will also do some light SAP Basis administration... More and workflow configuration. Think of this role as the gatekeeper for who can do what inside the SAP system. -Create their SAP access, new access.?Lead SAP Security and Basis administration with working experience in SAP Public cloud.?Manage the complete user lifecycle management.?Manage Role & Authorization Management enforcing the principle of least privilege?Configure and manage authentication mechanisms like SSO and integration with Identity Authentication Service (IAS)?Manage Transport Management across systems while maintaining configuration consistency.?Ensure role design and access assignments comply with SoD policies and minimize security risks through proper access governance.?Configure, maintain, and troubleshoot SAP S/4HANA Public Cloud flexible workflows (such as purchase order, supplier invoice, and journal entry approvals), including defining workflow steps, approval hierarchies, conditions, and ensuring proper role-based access for approvers.?Monitor user activities, maintain audit logs, generate access reports, and support internal and external security audits along with Access review & governance.?Maintain secure integration between SAP S/4HANA Cloud, SAP BTP, and 3rd party applications for seamless identity synchronization and access management.?Review and maintenance of application operations, including batch jobs, connections to 3rd-party applications, monitoring and resolution of system errors, and associated tasks?The role is described as an individual contributor role focused on executing tasks related to SAP security basis work, including moving transports.?The role involves managing a large volume of tasks related to project work and daily requests, such as setting up accounts.?The person will be handling user access permissions, system security, and SAP Public Cloud tasks.?The core responsibilities include SAP system administration, SAP security role administration and creation, and SAP basis work.SAP Security Administration?Involves creating SAP IDs for new hires and managing user access.?Also involves removing access for departing employees.?Includes granting new access as needed and creating new roles to support business requirements.?The person in this role would also help test the new roles.System Administration Tasks?Managing patch levels.?Evaluating hotfixes.?Tweaking settings and connecting different servers.?Ensuring all systems are communicating, especially with BTP at the IP level.Basis and Transport Management?Moving code between environments.?Resolving issues when code transports are blocked.?Managing the process of requesting access and approvals.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Evergreen, Insight Global's Manage Service Division is partnering with a local utility company and is looking for a Strong Scheduler to support the Major Projects team. The Scheduler, in coordination... More with Project Manager develop project schedule and cash flow/forecast plans with functional department input, attend Project and Job kickoff and walk down meetings, and create, maintain and update schedules. This position requires a minimum of 5 years of functional experience. They will also be able to develop, maintain and control project schedule plans using appropriate software (for ex: SAP Project System, SAP Work Management System, Primavera P6, and MS Project). You?ll be responsible for supporting operations and leadership in schedule development using Primavera P6 and will also be responsible for cost plan development and analysis. The successful candidate should be comfortable working on multiple projects at once and have a successful background supporting project management teams. Schedule Development and Analysis: ?In coordination with Project manager, and project team, develop resource and cost loaded project baseline schedule and forecast ?Create, maintain, and update construction schedules in Primavera P6?Document, monitor, and communicate project milestone, and risks with appropriate stakeholders?Prepare and maintain companywide labor resource schedule and provide insights into capacity and demand forecastWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Support service level and operating level commitments as an integrated component of ITSM processes such as incident, request, and change within the ServiceNow platform.Ensure availability commitments... More are active for high priority applications and services.Monitor, negotiate, enable, and report on service levels, operating levels, and application availability commitments.Proactively identify service level and availability challenges and opportunities Prepare service level and availability reviews to drive benefits and improvements.Engage, inform, and empower support teams and management to ensure service levels are healthy, feasible and meet the needs of both our business and customers.Educate, communicate, and share knowledge on service level/availability topics to increase organizational awareness; drive sustainable adoption and behavior; and contribute to a high performing culture.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. *Fill in the role as part of the Tier 1 support to provide CCaaS 800 Number support when... More needed (high call volumes or absence Tier 1 resources) to log issues and requests in ServiceNow IT Service Manager. *Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution. *Triage requests to ensure accurate transfers and escalation of customer requests or issues. *Provide off-hour emergency support as needed.The pay range for this position is $35/hr - $48/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a senior, multi-disciplinary Systems Analyst who can operate as a Business Systems Analyst, Product Owner/Manager, and Project Lead. This individual will serve as the connective tissue... More between executive stakeholders, business partners, IT, development/engineering teams, and QA, translating ambiguity into clarity and strategy into executable solutions.This role supports large-scale modernization initiatives across regulated, transactional systems while also handling day-to-day operational enhancements. The ideal candidate is technically savvy, creative, and forward-thinking, with a strong desire to continuously evolve as technology evolves?particularly in the areas of automation, system optimization, and modern delivery practices. Success requires executive presence, technical depth, disciplined documentation, and the ability to lead through influence across cross-functional and offshore teams.Key Responsibilities:- Act as the primary bridge between executive leadership, business partners, IT, engineering, and QA teams, ensuring end-to-end alignment from strategy through delivery- Lead requirements definition for complex, large-scale programs while supporting ongoing operational requests- Translate ambiguous business needs into clear, structured, and testable deliverables, including:~User stories with acceptance criteria (2)~Use cases~Process flows~Traceability matrices~Epics~Technical and functional documentation- Facilitate cross-functional workshops and stakeholder alignment sessions across business and technology teams- Partner closely with development, QA, and offshore delivery teams to drive execution and measurable outcomes- Serve as a thought partner on solution design, trade-offs, and approach justification, ensuring alignment with both business goals and technical realities- Evaluate how systems interact, including APIs, web services, and service-oriented architecture, to inform solutioningIdentify opportunities to leverage automation and emerging technologies to improve processes, efficiency, quality, and scalability- Establish and enforce documentation standards, traceability, and governance throughout the delivery lifecycleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a highly motivated and analytical Customer Experience Analytics & Research Consultant to support strategic customer experience initiatives. This role requires a unique blend of... More Customer Experience (CX), Market Research, Survey Programming, Advanced Analytics, and AI/ML expertise.The ideal candidate will have hands-on experience managing Voice of Customer (VoC) programs, designing and programming surveys, analyzing customer feedback and behavioral data, and leveraging advanced analytics and AI/ML techniques to generate actionable insights that improve customer satisfaction, engagement, and business outcomes. This is a hybrid role reporting into the Chennai, India location 3 days per week. Key Responsibilities below but not limited to:Customer Experience & Voice of Customer (VoC)Analyze customer feedback across surveys, support interactions, digital channels, and other customer touchpoints.Identify key drivers of customer satisfaction, loyalty, engagement, adoption, and retention.Support customer journey analysis and recommend experience improvements based on data-driven insights.Design and maintain CX dashboards, scorecards, and reporting frameworks.Drive closed-loop feedback initiatives and help measure the impact of CX improvement programs.Market Research & Customer InsightsDesign and execute quantitative and qualitative research studies.Conduct customer segmentation, persona development, and journey analysis.Analyze market trends, customer needs, and competitive benchmarks.Synthesize research findings into clear recommendations for business stakeholders.Survey Design & ProgrammingDesign, program, test, and deploy customer surveys using platforms such as Qualtrics, Forsta, Medallia, or similar tools.Develop advanced survey logic including branching, display logic, quotas, randomization, and multilingual surveys.Ensure survey quality through testing, validation, and response quality checks.Manage end-to-end survey deployment and reporting processes.Customize surveys using JavaScript, HTML, and CSS to support advanced functionality and user experience requirements.Advanced Analytics & AI/MLAnalyze structured and unstructured customer data to uncover actionable insights.Build predictive models for customer satisfaction, retention, churn, and engagement.Apply machine learning and statistical techniques such as segmentation, regression, driver analysis, and forecasting.Utilize AI and Generative AI capabilities to enhance customer insight generation and reporting.Partner with business teams to identify and prioritize opportunities for customer experience improvement.Data Visualization & StorytellingDevelop dashboards and reports using Power BI, Tableau, Looker, or similar tools.Present findings and recommendations through compelling data storytelling.Communicate complex analytical insights effectively to technical and non-technical stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

-understands how to automate processes, etc.-do heavy data-driven work and analysis-breaks down the product to something you can transform into data for reporting purposes-ability to drive and... More execute and facilitate meetings We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less