Bordentown, NJ
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Patient Services (i.e. Scheduler)
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Contract-to-perm
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- Answer telephones handling multiple phone lines - Route patient calls to appropriate area/individual - Schedule and cancel's appointments; Schedule patients for outpatient tests and surgeries -... More Prepare for day, reviews eligibility and phone reports, prepares new patient charts and/or paperwork at patient presentation - Greet patients and visitors Informs patient of privacy policies and procedures; Informs patients of delay's in physician schedules - Perform registration to ensure demographic and insurance information is accurate and complete - Comply with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights - Obtain copies of insurance cards, driver's license, authorizations, and referrals; enters into system - Collect co-payments and outstanding balances at check-in, and time of service balances and estimated balances at check-out - Refer patients to Central Billing Office staff regarding past due balances, questions and/or resolution - Review and comply with patient account notes and appointment Notes in system - Confirm charges / approves claim creations in system at Check-Out; Validates and submits claims for real time adjudication; Work "Day End Review" report and designated Tier-based HOLD Claim Worklists on a daily basis - Schedule follow-up appointments, creates appointment ticklers in system, and works associated Worklists/boxes relative to both based on assignment - Complete referrals and pre-authorizations as required - Create a Time of Service batch and li! nks it to a deposit batch daily; Reconciles, balances, and closes each batch /drawer at end of day; Turns over batches to designated resource daily - Perform clerical duties including, but not limited to processing mail, confirming appointments, sending out follow-up notices, and maintaining statistics - Perform other duties as assigned and may be assigned to other Capital Health Medical Group Practices as neededLess