Job Search Results for help desk

Bilingual Japanese Help Desk Analyst

Responds to customer questions received via telephone calls, call backs, emails, and help desk requests.Provides technical and production support for products and systems.Conducts incident... More identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintained.Creates and sustains consistent superior service to customers/clients and prospects.Assists customers in trouble shooting and resolving issues during deployment and ongoing use of products and services.Effectively analyses and diagnoses complex problems with a high level of accuracy and exceptional client service.Fosters trust and confidence by taking ownership of support issues, provides friendly and accurate resolutions.Escalates issues that are beyond the level of expertise through the appropriate channels.Maintains current knowledge and understanding of products, services, processes and relevant legal, regulatory and technology requirements.Monitors completion of all internal and external operational effectiveness/compliance requirements to manage risk within acceptable limits.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Executes work to deliver timely, accurate, and efficient service.Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Service Desk Tier I

We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first point of contact for IT support, providing 24x7x365... More assistance to state employees and affiliated users. This position requires holiday and weekend work, as well as 2nd and 3rd shift availability after the first 60 days of training. The pay for this is $15-22/hour based on experience.Key Responsibilities:- Respond to incoming calls, chats, and emails from users seeking technical assistance.- Provide Tier 1 troubleshooting for hardware, software, network, and application issues.- Accurately log all incidents and service requests into the ticketing system.- Escalate unresolved issues to Tier 2/3 support teams as necessary.- Follow standard operating procedures and knowledge base articles.- Maintain a high level of customer service and professionalism in all interactions.- Support users with varying levels of technical expertise.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Application Support Specialist

Our client is seeking an Application Support Specialist to join their team! As an Application Support Specialist, your day-to-day activities will involve providing remote technical assistance to end... More users for various software applications. You'll respond to help requests via telephone and email, troubleshoot application issues, and ensure timely resolutions based on user needs. Additionally, you'll participate in the design, improvement, and implementation of software applications, and conduct extensive testing of upgrades to ensure everything is working correctly. This role offers the opportunity to give input on software improvements, making it ideal for someone interested in contributing to the development process. Excellent communication skills, strong analytical abilities, and a collaborative approach to problem-solving are essential. Occasionally, you may need to visit the office. This is a permanent position, 100% remote (California and Arizona only). The base salary range for this role is $105,000 - $112,000.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Support- INTL India

A client of Insight Global is looking for two technical support specialists to remotely join their team. This person will be responsible for providing the first line of defense to their clients for... More their product support and provide support via email, phone and the clients ticketing system. This person will be supporting 3 different products within the clients portfolio and be responsible for fielding inbound calls from customers and helping to close out some of the backlog of tickets. The hours for this role will be 8:30am -5 pm AEST (4 am IST-12:30 pm IST ) (6:30 am PHT- 3 pm PHT).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technology Support Analyst

Insight Global is looking for a Technology Support Analyst to join one of the largest non-profit healthcare systems in the US. In this role, you will be supporting the Supply & Service Resource... More Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value. Other responsibilities include: -Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis. -Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add. -Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders. Manage the site resources jointly with facility management to ensure tasks are completed as scheduled. -Services as a resource for troubleshooting and resolving issues related to SSRM technology -Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents. -Review and test upgrades, and added functionality in order to support ERP system. -Develop reports, analyze data, update data for ERP system. -Develop and train ERP end-users across organization. -Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice. -Acts in an independent manner with minimal supervision, while maintaining high quality standardsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

INTL - LLM System Monitor

Insight Global is seeking a skilled LLM System Monitor to support the LLM Proxy team. You will be the person monitoring and interpreting the dashboards that will signal failures and problems in... More order to manage the incident communication. On a day-to-day basis you will be looking at the observability dashboards. You will either begin an incident report yourself from an automated alert, or will be pulled into a chat zone by someone who has created a ticket. From here you will be the main point of contact exhibiting great communication to the end customer and the incident commander. You will give frequent updates of the status of the incident to all parties.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Manhattan SCALE WMS Technical Consultant

The SCALE Resource is responsible for solution and implementation activities as assigned for the Ryder Distribution Management (DM) technology portfolio. Major activities include solution... More documentation, solution estimation, solution design, solution configuration/development, solution continuous improvement, and solution implementation. This position will be required to work closely with business partners and extended technology teams to deliver a competitive and quality distribution management solution.Responsibilities: Requirements author, deployment/implementation management Responsible for product rollout, product subject matter expert, development and maintenance of product documentation, development and Maintenance of product training, testing support, troubleshooting Product support for existing clients and Ryder Help Desk Support of internal customers including client demonstrations Weekly status report on assigned activities Accurate and timely timesheet and project required reporting Continuous improvement and internal innovationCompensation Range: $50/hr to $60/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less