Job Search Results for help desk

On Site Help Desk Technician

Our client is looking for a level 1 help desk technician to assist with the following: * Help users to resolve desktop hardware and software issues, including set-up of user accounts and related... More administrative duties (e.g., installing, upgrading, and supporting Mac and Windows desktop software and hardware)* Troubleshoot and resolve software and hardware related issues* Respond to requests for technical assistance in person, via phone or electronically* Support Systems Administrators on day-to-day duties and routine maintenance* Provide remote computer and hardware setup and replacement* Perform remote configurations and equipment setup* Track, log and route problems/requests and document resolutions* Research questions using available information resources* Stay current with system information, changes and updates* Maintain mobile devices including Androids, iPads, and iPhoneLess

Help Desk Support Spec I

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping... More end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.Less

IT Help Desk Associate

A local intellectual property law firm is looking to hire a full time, onsite, IT help desk associate to help their IT support in the following: *Use Active Directory and Office 365 to assist... More clients with password resets, user creation and deletion, distribution list creation etc. *Provide remote and on-site technical support to their clients as well as on-call emergency services as needed *Help with onboarding new clients *Diagnose, research, and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, and server both remotely and on-site. *Install, configure, and support desktops, laptops, servers, virtual machines, network devices, VOIP products, backup systems, and miscellaneous devices. *Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.Less

Remote Tier 1 Help Desk Support

One of our top clients is looking for a Tier 1 Help Desk Support resource that can sit remotely. This person will be assisting with Password Resets, Account Lock Outs, and low level Email... More Troubleshooting. They are going to be working within the ISupport ticketing system while the team transitions to Salesforce or ServiceNow. There might be some overlap of both systems.Less

Help Desk Analyst - Junior

Job Title: Help Desk Analyst - Junior Possibility of extension: possible contract will be for a minimum of 6 months with a max of 12 months Possibility of FTE: possible Hours of Work: Monday-Friday:... More 8:00-4:30-Over time possible Working Location: Remote currently but with the possibility of Hybrid in the future 2465 Argentia Rd Mississauga ON Bill Rate: 35.79/hr GROUP/PROJECT INFO: Fulfill routine and occasionally non-routine transactions internal business partner and/or external customer inquiries/ requests and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards. ROLE SUMMARY: bull Project is based on replacing system of wire payments to electronic based payments bull Replacing current process to web based though migration of customer data RESPONSIBILITIES INCLUDE but are not limited to: bull Conversion of wire payment data from spreadsheets to new electronic system bull Validation of all data on spreadsheets and transferring applicable information though bank programing programs bull Transferring information correctly though the use of Excel VLOOP UP and Pivot tables -given raw data and responsible for creating a pivot table to convert the information in to the new system bull Processing of wire payments as secondary function TOP SKILLS / EXPERIENCE: bull Previous data entry experience bull Good working knowledge of the MS Suite of products specifically Excel VLOOKUP up pivot tables* bull Ability to organize and prioritize organize and make critical decisions bull Attention to detail working with sensitive information SOFT SKILLS: bull Verbal and written communication skills attention to detail customer service and interpersonal skills. bull Ability to work independently and manage ones time. NICE TO HAVES bull Previous experience in wire payment environments bull Experience in data migration EDUCATION/CERTIFICATIONS: bull University Degree*/College Diploma Interview Process: One Round -up to 60min Teams meeting with HMs and supervisor Format will consist of behavioral and getting to know you type questions.Less

Fully Remote Service Desk

Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat... More generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.Less

On Site Help Desk Technician

An employer in Pittsburg, PA is looking for a Help Desk Technician. This role will be onsite 5 days a week working alongside a team of 1 locally and team of 8 remotely dealing with level 2 technical... More issues. This person will be supporting about 75-100 users locally/1,400 users remotely doing 60% remote phone support and 40% desk side support resolving 15-20 tickets per day. Some of the main responsibilities of this role includes: hardware troubleshooting, connectivity issues, exchange management, Active Directory issues, 0365 issues, supporting Windows OS systems, and other level 2 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and either remote in and resolve the ticket or go desk side and resolve it that way. They will also be interacting with their System Admins and Networking team for any escalated issues.Less

*Remote* Service Desk Analyst

Insight Global is seeking a remote Service Desk Analyst for a full-time role with a Technology Services Provider in the King of Prussia, PA area. This person will join a team of Service Desk... More Analysts that support an array of customers with various technical environments. The team supports customers with all aspects of Infrastructure support, including Windows OS, O365, servers, hardware, networking, Citrix, security etc. This person should be well rounded in the infrastructure space and be comfortable balancing both project work and daily support initiatives. They will provide Level 1-2 support and escalate issues on an as needed basis.Less

Help Desk Analyst - Junior

Job Description: Position Title: Help Desk Analyst x 5 LOB: Treasury Payment Solutions Est. Start Date: ASAP Length of Contract: 6 months Possibility of Extension?: Yes Possibility of FTE?: Yes... More Physical Working Location required: Meadowvale CCC 2465 Argentia Rd Mississauga ON - BMO Is this role remote?: Remote however required to be available to work from the office - plan is to move to work from office once a week. Hours of Operation: call center is open from 7:30am-7:30pm Monday-Friday 8 hour shifts- for the initial portion of the contract candidates will likely need to work the 11:30am-7:30pm shift though this can be changed over time. Max Bill Rate hourly: 35.79/hr MUST HAVE: Excellent communication skills as it is a call center type role. Group Info: It is a large fun group of individuals new to the bank allowing these new individuals to fit right in! In addition to initial training ongoing opportunities for further learning are always available. The team consists of both English-only and Bilingual analysts as well. Candidate Value Preposition CVP: This is a safe and fun environment for someone looking to orient themselves with the BMO realm and banking in general. It will allow them to flex their professional muscles and work on their customer service skills as well as improve their knowledge of BMO products/call center environments. Daily Responsibilities: bull Provide response to customer questions received via telephone calls callbacks emails and help desk requests. bull Provide technical and production support for TM/FX/CC products and services including incident identification recording classification initial support investigation and diagnosis resolution and recovery incident closure ownership tracking monitoring and communication to ensure service levels are maintained. bull Assist customers in trouble shooting and resolving issues during deployment and ongoing use of products services effectively diagnosing and working through complex problems with a high level of accuracy and with a focus on providing exceptional customer service. bull Promote positive customer relations by consistently providing exceptional customer service and fostering trust and confidence by taking ownership of support issues providing friendly and accurate resolutions and diligently searching for solutions when the answer is unknown bull Escalate issues that are beyond the level of expertise through the appropriate channels. bull Maintain up-to-date knowledge and understanding of TPS products services processes and relevant legal regulatory and technology requirements bull Monitor completion of all internal and external operational effectiveness/compliance requirements to manage risk within acceptable limits bull Protect the Banks assets by adhering to all applicable regulations Policies and Procedures legal and ethical requirements process requirements established risk guidelines and regulation requirements. bull Maintain the confidentiality of both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policies Procedures. Follow security and safeguarding procedures in accordance with Bank policy for the prevention of loss due to fraud money laundering or defalcation identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering. Must Have Skills: bull 1-2 years of experience in a similar call center/customer service role fielding similar user-based issues including: o Customers inability to sign into their accounts o Resetting user passwords o Tracking payments that have not parsed through o Customers inability to locate the website/navigate the proper channels bull Microsoft Office Suite particularly Outlook bull Experience using Internet Explorer within a Windows 10 OS Nice-to-Have Skills: bull Previous experience in a call center environment bull Familiarity with ticketing systems the one used in this role is relatively simple and easy to pick up bull Knowledge of how to do remote access work is a nice bonus bull Fluency in French is nice to have- note this is not a bilingual help desk role so this is not necessary for consideration Soft Skills: bull Excellent oral and written communication skills- this is arguably the TOP skill for this role bull Excellent problem solving skills bull Good phone manner customer service mentality bull Positive attitude particularly evident over the phone bull Patient particularly when fielding customer inquiries bull Ability to thrive in a fast paced environment similar to this Educational Requirements: bull Post-secondary degree preferable Interview Process: bull One round Teams 30-45 minutes with HM and possibly an assistant managerLess

2nd Shift- Service Desk Agent

Day to day:This person will be joining as a member of the Service Desk Department. They will be coming in daily and prioritizing the internal/remote user trouble ticket list each morning. They will... More be setting up passwords and resetting passwords. They will be doing break fixes, working with internal on-site users and remote users (450 people work in the building and another 1000 remote users consist of internal employees at other branches and also distributors that work on the system.) The 450 on-site users will require this contractor to conduct PC refreshes, software upgrades, software installations, break fix issues, password resets, password resets, office 365 help, printer diagnosis/repair, PC building.Less