Job Search Results for help desk

Help Desk Specialist - Remote EST

This position is responsible for providing first level support to end-users on hardware, software and network related problems, questions and use. Provides first-level problem resolution on the... More telephone with users; and walks the user through a series of steps to determine problem; classifies level, priority and nature of problem. Responsible for opening, escalating, tracking and closing trouble tickets while promoting end-user satisfaction.Pay range: 18-25/hrWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

System Application Support Analyst

Insight Global is looking to hire a System Application Support Analyst to join one of the largest non-profit healthcare systems in the US. This position is responsible for supporting the operation of... More our Supply & Service Resource Management (SSRM) system applications. In this role, you will provide general support, manage user provisioning, support the system application support engineers as needed, and carry out application security policies. Other responsibilities include: System Configuration and Maintenance: -Collaborate with system application support engineers, application developers, internal stakeholders, and external vendors to ensure the seamless integration of enterprise-wide supply chain applications with other applications both internal and external.-Support the design, testing, implementation of enterprise-wide application upgrades, patches, andenhancements.-Support the thorough testing for all deployments and process changes, providing timely and specific feedback to developers to ensure successful implementation.-Monitor system health, performance and security. Issue Resolution and Risk Management:-Resolve application related Tier 1 help-desk tickets by implementing timely and effective solutions.-Work in an agile environment to document and track reported issues, resolutions, and workarounds in a structured manner.-Manage risk and escalate complex issues to senior staff members or management as needed, ensuring a swift and efficient problem resolution process.-Support the performance of root cause analysis and diagnose application issues, working closely withenterprise-wide cross-functional teams-Contribute to the development of knowledge base articles to facilitate self-service for end-users. User Access and Security:-Manage user access to enterprise-wide supply chain applications and ensure permissions and security protocols.-Enforce data security policies and procedures to protect sensitive healthcare information. User Support, Training, and Communication:-Provide Tier 1 technical support for enterprise-wide supply chain applications, addressing user queries promptly through multiple channels.-Conduct user live training sessions at the enterprise, regional, and facility levels for initial deployments, major enhancements, and new users.-Maintain and support comprehensive documentation, including testing scripts, support procedures, user guides, troubleshooting manuals and pre-recorded walkthroughs.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technology Support Analyst

Insight Global is looking for a Technology Support Analyst to join one of the largest non-profit healthcare systems in the US. In this role, you will be supporting the Supply & Service Resource... More Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value. Other responsibilities include: -Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis. -Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add. -Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders. Manage the site resources jointly with facility management to ensure tasks are completed as scheduled. -Services as a resource for troubleshooting and resolving issues related to SSRM technology -Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents. -Review and test upgrades, and added functionality in order to support ERP system. -Develop reports, analyze data, update data for ERP system. -Develop and train ERP end-users across organization. -Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice. -Acts in an independent manner with minimal supervision, while maintaining high quality standardsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Manhattan SCALE WMS Technical Consultant

The SCALE Resource is responsible for solution and implementation activities as assigned for the Ryder Distribution Management (DM) technology portfolio. Major activities include solution... More documentation, solution estimation, solution design, solution configuration/development, solution continuous improvement, and solution implementation. This position will be required to work closely with business partners and extended technology teams to deliver a competitive and quality distribution management solution.Responsibilities:Requirements author, deployment/implementation managementResponsible for product rollout, product subject matter expert, development and maintenance of product documentation, development andMaintenance of product training, testing support, troubleshootingProduct support for existing clients and Ryder Help Desk Support of internal customers including client demonstrationsWeekly status report on assigned activitiesAccurate and timely timesheet and project required reportingContinuous improvement and internal innovationWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less