Job Search Results for help desk

Help Desk - Weekend Shift - FULLY REMOTE

A client based in Phoenix is seeking a fully remote Help Desk Technician to join their growing IT support organization. This role will serve as the first point of contact for all incoming IT-related... More incidents and requests via phone, email, and chat, supporting corporate users, retail stores, and distribution centers.The technician will intake and manage tickets through ServiceNow, utilizing incident management, request fulfillment, and the knowledge base to ensure timely and accurate resolution. Daily responsibilities include troubleshooting POS issues within retail stores, supporting store-level hardware and peripherals such as Lexmark printers and Zebra printers/scanners, and assisting with basic network connectivity and equipment-related issues.This role also includes diagnosing and resolving issues related to PC software, operating systems, and hardware, including installing, uninstalling, patching, upgrading, and replacing devices remotely. The technician will regularly support users through Microsoft Teams, handle phone-based troubleshooting using Cisco Jabber, and ensure all activity is properly documented, escalated when needed, and resolved within SLA expectations.The ideal candidate is comfortable multitasking, communicating with diverse user groups, and navigating IT issues efficiently in a large enterprise and retail IT environment. This is a great opportunity to join a collaborative team of 19 service desk professionals, with strong potential for growth within the organization.Potential Shifts:Tues - Sat 5a - 130p off Sun/MonTues -Sat 6a - 230p off Sun/MonSun - Thurs 5a - 130p off Fri/SatWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Service Desk Analyst

The Service Desk Analyst provides high volume support to patients who need help accessing and using their online health portal. A typical day includes answering 40 to 45 inbound calls, walking... More patients through password resets, account login issues, and basic navigation steps. The analyst guides callers on clearing browser cache and cookies, linking family accounts, and resolving simple access errors using a shadowing tool that lets them see what the patient sees. They document each interaction in the ticketing system and escalate more complex health record issues when needed. The work is customer-focused and requires strong communication, patience, and the ability to stay calm with upset callers. The role is remote but requires Orlando residency for potential future hybrid work.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Mortgage Software Support Specialist

Insight Global is looking for a Mortgage Software Support Specialist who will serve as the primary support resource for their mortgage technology stack, including nCino Mortgage and ICE Encompass... More (Banker Edition). This individual will play a key role in supporting end users across the full mortgage lifecycle?from origination through servicing?while helping improve system efficiency and user experience in a fast-paced lending environment. Key Responsibilities include: - Act as the front-line support for internal help desk requests related to Encompass LOS and other mortgage applications- Troubleshoot user issues, resolve Level 1 tickets, and escalate more complex problems to vendors (nCino, ICE, or third-party partners) when needed- Diagnose system and application issues, identify root causes, and recommend effective solutions- Track, document, and provide updates on all support tickets to ensure visibility and resolutionIdentify recurring issues and proactively suggest process or system improvements- Leverage internal knowledge bases and documentation to drive efficient issue resolution- Train and support end users to improve system adoption and reduce repeat issues- Partner cross-functionally with teams across the business, maintaining a high level of professionalism and service- Assist in improving help desk workflows and overall system functionalityCompensation:$45,000.00 to $55,000.00 per year annual salary.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Medicare Sales Support Specialist (PST)

Insight Global is seeking Medicare Sales Support Representatives to support a large Health Insurance client in a fully remote environment. This is a Tier 1 support role responsible for assisting... More insurance agents with account access, system navigation, troubleshooting, and general support requests. The ideal candidate has strong customer service skills, experience working in a high-volume support environment, and the ability to resolve issues efficiently while providing excellent customer service.? Serve as the first point of contact for agent support inquiries via email, phone, and Teams.? Assist agents with account setup, password resets, profile updates, and access-related issues.? Troubleshoot basic system and application issues and escalate complex cases when necessary.? Document support requests, track tickets, and maintain accurate records of agent interactions.? Support internal teams by processing agent requests and assisting with operational and administrative tasks.Schedule:? Non-AEP (Annual Enrollment Period): Monday-Friday, 8-hour shift with a 1-hour lunch break? AEP Season: Standard weekday schedule plus approximately 8-9 hours of overtime per week, including coverage for one weekend shiftThis role is open to PST, looking for a pay range $20-25/hrNon-AEP Model (Jan?Sept)Coverage: 8 AM?8 PM ESTResourceTime ZoneEST HoursLocal HoursResource 3Pacific11:00 AM ? 8:00 PM8:00 AM ? 5:00 PM PTResource 4Pacific1:00 PM ? 10:00 PM10:00 AM ? 7:00 PM PTAEP Model (Oct?Dec)Coverage: 8 AM?1 AM ESTResourceTime ZoneEST HoursLocal HoursResource 3Pacific1:00 PM ? 10:00 PM10:00 AM ? 7:00 PM PTResource 4Pacific4:00 PM ? 1:00 AM1:00 PM ? 10:00 PM PTWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Clinical System Support Specialist

Insight Global is seeking an RTSM (Randomization & Trial Supply Management) Support Specialist to provide technical and operational support for RTSM systems used in clinical trials. This role focuses... More on troubleshooting issues, resolving system tickets, and ensuring seamless support for clinical sites and study teams.Key Responsibilities? Monitor and manage incoming tickets (ServiceNow or similar systems) related to RTSM platforms? Troubleshoot and resolve issues such as: ? User access and permissions? System functionality errors? Study configuration-related inquiries? Act as the first line of support for clinical sites and study teams? Resolve approximately 80% of issues independently; escalate complex issues to PMs or technical teams? Communicate with stakeholders (e.g., clinical sites, study teams) via email or system updates? Maintain accurate documentation of issues, resolutions, and escalations? Support ongoing system operations across active clinical trialsThis individual must reside in EST.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Medicare Sales Support Specialist (CST/EST)

Insight Global is seeking Medicare Sales Support Representatives to support a large Health Insurance client in a fully remote environment. This is a Tier 1 support role responsible for assisting... More insurance agents with account access, system navigation, troubleshooting, and general support requests. The ideal candidate has strong customer service skills, experience working in a high-volume support environment, and the ability to resolve issues efficiently while providing excellent customer service.? Serve as the first point of contact for agent support inquiries via email, phone, and Teams.? Assist agents with account setup, password resets, profile updates, and access-related issues.? Troubleshoot basic system and application issues and escalate complex cases when necessary.? Document support requests, track tickets, and maintain accurate records of agent interactions.? Support internal teams by processing agent requests and assisting with operational and administrative tasks.Schedule:? Non-AEP (Annual Enrollment Period): Monday-Friday, 8-hour shift with a 1-hour lunch break? AEP Season: Standard weekday schedule plus approximately 8-9 hours of overtime per week, including coverage for one weekend shiftThis role is open to CST/EST hours looking for a pay range $20-25/hrNon-AEP Model (Jan?Sept)Coverage: 8 AM?8 PM ESTResourceTime ZoneEST HoursLocal HoursResource 1Eastern8:00 AM ? 5:00 PM8:00 AM ? 5:00 PM ETResource 2Central9:00 AM ? 6:00 PM8:00 AM ? 5:00 PM CTAEP Model (Oct?Dec)Coverage: 8 AM?1 AM ESTResourceTime ZoneEST HoursLocal HoursResource 1Eastern8:00 AM ? 5:00 PM8:00 AM ? 5:00 PM ETResource 2Central10:00 AM ? 7:00 PM9:00 AM ? 6:00 PM CTWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Support Analyst

We are looking for a strong Technical Support Analyst to join a Service Desk team supporting 8a-5p CST. This role supports a globally recognized, full-service law firm known for handling high-stakes... More litigation, complex transactions, regulatory matters, and cross-border disputes for leading companies and financial institutions. With a strong footprint across major U.S. legal markets and key international hubs in Europe and South America, the firm operates at the intersection of law, business, and global commerce. Its practices are consistently top-ranked by Chambers, The Legal 500, Benchmark Litigation, and Lawdragon, with attorneys frequently recognized among the leading litigators and dealmakers worldwide?making it an ideal environment for professionals who want exposure to sophisticated matters, elite legal talent, and work that truly moves the needle.This role can sit remotely near Chicago, IL, New York, NY, Washington, DC, Los Angeles, CA, San Francisco, CA, Silicon Valley (Redwood City), CA, Dallas, TX, Houston, TX, Miami, FL, and Charlotte, NC. The role will be mostly remote, with the occasional in office meeting. The shifts will be Monday - Fridays. The role will provide technical support and service with a high degree of customer service, technical expertise, and primary understanding of the law firm environment and associated applications. Ensure customer satisfaction with services rendered.Key ResponsibilitiesServe as the first point of contact for Information Services support via MS Teams telephony and email, delivering a high-quality customer experience.Troubleshoot and resolve hardware and software issues across Microsoft 365, remote connectivity, networking, security, mobile devices (Intune), iManage, Adobe, and related applications.Use advanced troubleshooting techniques, including remote access, to diagnose issues, identify root causes, and implement effective solutions.Communicate clearly and professionally with both technical and non-technical users; provide timely updates and thorough documentation.Achieve service targets, including 85% first-contact resolution (FCR).Manage and resolve assigned tickets within the incident tracking system, ensuring accurate records and knowledge documentation.Identify recurring issues and trends; proactively recommend improvements or training opportunities.Participate in team training, knowledge sharing, project work, and provide backup support as needed.Support new technology rollouts by assisting and training end users.Compensation:$18-20/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Manufacturing Support Specialist (Tier 2)

Our client, a leader in global Data Center enclosure and cooling solutions is looking for a IT Support Specialist to perform Tier 2 support to their manufacturing site on the weekend Friday through... More Monday. On a day-to-day basis, this role acts as the primary escalation point for IT support within a manufacturing environment, managing and resolving complex technical issues across hardware, software, networks, and operating systems. The individual partners closely with plant operations, business stakeholders, and cross-functional IT teams to understand needs and deliver effective solutions while ensuring timely ticket resolution in line with SLAs. They spend time troubleshooting end-user and infrastructure issues both remotely and onsite, coordinating with other teams to expedite fixes, and documenting resolutions to strengthen the knowledge base. Additionally, they contribute to continuous improvement by leading small projects, supporting system and network deployments, maintaining IT asset visibility, and proactively identifying opportunities to enhance overall IT operations and reliability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

LMS Specialist - INTL (India) - EOR

This role supports UL Solutions? internal Learning Management System (LMS), focusing on eLearning development, system administration, and ongoing platform support.The LMS Specialist will partner... More closely with Instructional Designers and subject matter experts to develop and deploy training solutions, improve system functionality, and enhance learner engagement. This role blends technical troubleshooting with training strategy and content delivery.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Regulated Voice Recording (RVR) Support Analyst I

We are seeking a Regulated Voice Recording (RVR) Support Analyst I to support day-to-day operational activities within a regulated communications recording environment. This position is ideal for... More candidates with experience in IT support, telecommunications operations, compliance support, or technical administration who are looking to grow within a highly regulated enterprise organization.The RVR Support Analyst will assist with monitoring voice recording platforms, responding to user inquiries, documenting issues, tracking service requests, maintaining operational records, and supporting governance and compliance teams. This role is operational in nature and does not require engineering, architecture, development, or advanced platform administration experience.________________________________________Key Responsibilities?Monitor regulated voice recording systems and escalate issues as needed.?Review daily system health reports and identify recording gaps or abnormalities.?Create, update, and manage tickets through ServiceNow or similar ticketing systems.?Support user onboarding, offboarding, and access requests.?Assist with validating recorded communications and performing basic quality checks.?Maintain documentation, operational procedures, and knowledge base articles.?Support audit and compliance teams by gathering requested documentation and records.?Track incident resolution activities and follow up on outstanding action items.?Generate operational reports and dashboards for internal stakeholders.?Participate in recurring team meetings and provide status updates.?Assist with retention, legal hold, and records management processes.?Collaborate with infrastructure, telecom, compliance, and support teams to resolve issues.This is fully remote or in Jersey City, NJ. This is offering 25-34/hr. This is a 6-month contract with strong chance of extensions or conversion.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less