Job Search Results for help desk

Jr. Help Desk Specialist

A mid-sized Boston based law firm client of Insight Global is seeking a Jr. Help Desk Specialist to join its cohesive Information Technology department. This person would work with the entire IT team... More to provide support and assistance to the Firm's network users. The Jr. Help Desk Specialist will answer questions and solve problems that arise from the Firm's network users, escalating large-scale problems to other members of the IT Team. The day-to-day responsibilities of this position include: *Maintain a full-service help desk for application questions and issues *Provide in-depth support for questions and issues relating to Microsoft office suite as well as legal-specific add-ons. *Provide fundamental support for all firm-sanctioned applications *Provide fundamental support for other Firm systems, such as phones, printers, remote-access, and audio-visual setups. *Assist with software testing before application deployment *Provide ongoing training for core applications at the direction of the Training Manager This is a full-time position, hybrid 4 days a week onsite in Boston, MA.Less

Help Desk Specialist

Help Desk Specialist to support a Federal Government client at our Washington, DC 20005 location. The Help Desk Specialist will provide support for 5,000+ end users.Responsibilities * Answer... More phone, retrieve email and voicemail messages and accurately and thoroughly record and document into ServiceNow Incident tracking system * Provide telephone, email and remote support for 5,000+ end users performing problem analysis and troubleshooting to resolve incidents within service level agreements and agreed upon metrics * Communicate and escalate technical issues that cannot be resolved at the first level based upon department operations and procedures to Tier II as necessary * Communicate with the end user regarding their incident, through their corresponding ServiceNow ticket * Determine priority based on problem information and documented guidelines * Encourage and maintain positive employee culture of good communication, customer relations and continuous improvement within team members * Consistently apply customer service best practices * Consistently and diligently work all assigned tickets (i.e., ensure they are pending w/reason, in progress, etc.) * Verify with the customer the problem has been resolved before resolving the ticketLess

Help Desk Support Spec I

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping... More end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.Less

Tier 2 Deskside / Help Desk Analyst

This position provides second level support for all incident and service requests that have been escalated by the Service Desk. Support will be provided onsite, remotely, over the phone, or via... More email. This position will provide support for desktop, laptop, thin clients, and VM's, as well as the hardware and applications associated with them. This position will also analyze existing systems along with making proactive recommendations for improvement. Tier II supports all systems, applications, and hardware within the customer environment. Additional responsibilities will be assigned as deemed necessary and will include support requirements that may not be listed below.1.Provide a high-level of customer service to all customers including effective communication.2.Resolve issues for desktop and laptop incidents and requests in a timely manner.3.Troubleshooting and resolving desktop/laptop software including installing, configuring and understanding functionality.5.Troubleshooting and resolving service-related issues such as user data back-up, printing, web ex, etc.6.Effectively document the resolution process and mentor Service Desk personnel.7.Contribute to departmental policies and procedures related to troubleshooting8.Demonstrate a thorough understanding of departmental policies and procedures9.Work with system and application owners to remediate reoccurring issues.10.Ability to troubleshoot virtualized environments and make recommendations for improved performance.12.Respond to and resolve inbound computer-related end user support tickets in a timely manner using Service Manager.14.Support Windows 10, Mac OS, iOS, and Android.15.Provide IT support relating to technical issues involving Microsoft core16.business applications and operating systems.17.Troubleshoot, maintain, repair, upgrade, and install various desktop computer hardware, printers, phones, and other equipment.19.Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees.21.Communicate with customers as required, keeping them informed of support progress and notifying them when their issue has been resolved.23.Ability to handle high call volume and correspondence; multitask and bring up to Tier 3 as needed.25.Able to work multiple issues at one time, both individually and in support of other technicians, while utilizing time management skills to ensure on time appointment arrivals and updatesLess

Help Desk/Customer User Support Specialist

Insight Global is looking to add three Help Desk/Customer User Support Specialists to the team in support of a Federal customer. The specialists will be responsible for the following:Participate in... More the flow of information by documenting all solutions in a resolution database, EMTS, which will be available at all times to the Government. * Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop. * Install, configure, and troubleshoot common Network Protocols, including, but not limited to, TCP/IP and wireless protocols. * Install, troubleshoot, and perform repairs, if appropriate, for microcomputers, terminals, mobile devices, peripherals, and software. * Identify and resolve problems with all automation hardware, software, systems, and peripherals, at the customer service support center, the customer site, or by utilizing remote tools. * Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanners, FAXs, and other software and peripherals. * Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers. * Perform all inventory and equipment issues and tracking tasks when deploying new or refurbed equipment in accordance with policies. * Copy all stored data and files to the new equipment and verify that all data and files are present. * Configure and connect any peripherals originally connected to the old equipment and verify that they are functional. * Will, if necessary, wipe data and files from the old equipment AR 25-2 or disposal. The Government will furnish the software necessary to perform this task. * Keep a current inventory of all equipment in their possession from receipt of hardware from Logistics Division to the return of recovered equipment to the Logistics Division. . * Will upon completion of repairs, ensure that the entire system is completely operational. Workstations will be tested both in a standalone mode, and as part of a network, if originally connected. Any hardware repairs, additions, deletions or modifications to the equipment will include all necessary hardware and software (including network software configuration or installation).. * Clearly document the old and new serial numbers of any serially numbered component that is replaced and follow all procedures and requirements for equipment tracking and accountability, including following all procedures for the return of defective parts. * Enter and update all information and solutions relevant to service requests and tasking using EMTS, and participate in the flow of information by documenting more complex solutions, or verbally apprising the IM leadership of less complex solutions. * Follow Army Regulation (AR) 25-2 for purging data on equipment such as hard drives and other storage media. * Provide Tier II technical and security customer service and support to users regarding all facets of In and Out processing. * Provide computer systems security support functions. * Setup and maintain Active Directory account restrictions and user rights. * Ensure password controls and procedures are followed. * Create user accounts, allocates drive space, and establish drive connections. * Acknowledge all trouble tickets that are assigned and ensure that the customer receives correspondence from the assigned technician, within 24 hours. Update the ticket by entering it in progress or acknowledging it in the notes.Less

Help Desk - Weekend Shift - FULLY REMOTE

A client in Phoenix is looking for a fully remote Help Desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents.... More They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, uninstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, uninstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.Potential shifts:- Monday-Friday - 1:30 PM -10:00 PM PST OR- Monday, Tuesday, Thursday, Friday, Saturday (OFF DAYS - Wednesday and Sunday - 11:00 AM - 7:30 PM PST*All PST time zone - NO FLEXLess

Fully Remote Service Desk

Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat... More generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.Less

Remote Service Desk Technician

A large credit company is seeking a remote Service Desk Technicians to provide support whenever issues arise within contact center applications. On a daily basis, the Service Desk Technician will... More reset passwords, provide tier one support, troubleshoot tickets, escalate tickets, and communicate well w/ non-technical agents. Team size: 12. 100% remote.Less

Technical Support

The IT Site Administrator is responsible for resolving client issues and assisting clients with their IT needs. Field Support, like the Help Desk, is the face of IT to our end users, and must... More demonstrate a sense of urgency, understanding, and professionalism. This position is responsible for ensuring that end-user needs are met in a timely manner, adhering to, and delivering defined SLAs. Additionally, the IT Site Administrator is responsible for working with other IT resources within a support model capable of providing proper plant support for technology needs by ensuring manufacturing and office needs are met through a broader regional team focus. Multiple sites and business lines are to be supported by the IT Site Administrator. Provide general IT infrastructure, software, system support to end users through telephone, remote desktop support and in person, Issues are properly logged in service management tools Escalate issues to the appropriate IT technical personnel in a timely manner to avoid downtime or loss of data Manage issues to resolution within the IT support management systems Enhance support documentation and issue / solution database Perform IT related administration functions including, but not limited to, the following: IT procurement within organizational guidelines; manage IT equipment inventory; account administration, and administer and participate in special projects as requested Install new software and maintain and / or upgrade existing software Evaluate and replace or repair hardware, Install and configure new hardware, Resolve basic communication issues, Maintain procedures and solution documentation related to issuesLess

IAM Support Analyst

A client based out of Stuart, FL is looking for an IAM specialist to work a hybrid schedule (2-3 days on site) to assist with help desk tickets. *Responding to and resolving escalated Service... More Desk tickets for all IAM related issues *Performing account analysis between AD, O365, etc. to true up accounts, ensure terminations are in sync for Seacoast Access in-scope identities *De-provisioning/provisioning accounts related to employee transfers *Add, modify and remove user access from windows domains and banking systems *Provide on-site and remote assistance in resolving technology support issues *Support technology implementations/upgrades *Monitor and assign incoming access requests and escalate as required *Perform self-audits of user access in coordination with the information security department *Ability to manage multiple activities and tasks simultaneously *Identity lifecycle and role management *Develop and document operational processes and standard operating proceduresLess