Find Your Perfect Job

Job Search Results for help desk

Sort and Filter  | 6 Results for help desk  | Save This Search

Jul 11, 2025

Columbus, OH

|

Help Desk

|

Contract

|

$17 - $21 (hourly estimate)

{"JobID":427030,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-82.9774545454545,"Longitude":39.9829090909091,"Distance":null},"State":"Ohio","Zip":"43215","ReferenceID":"COL-793543","PostedDate":"\/Date(1752193030000)\/","Description":"PAY RATE RANGE 20-24.50/hr. JOB DESCRIPTION:A Service Desk Technician is a highly visible position within Greif IT Services as this position is a primary conduit for our colleagues with the rest of the department. A successful candidate will have good interpersonal, customer service and communication skills. They will also possess the ability to follow procedures, identify trends, prioritize work, and follow job tickets through to completion or escalation. A successful candidate will be agile enough to make the best decision based on available facts, even when uncertainties exist.RESPONSIBILITIES:oPrompt answering of phone calls or walk-up requests in clear and consistent manner.oAbility to quickly take control of situations and to assess impact and urgency.oAbility to convey a sense of empathy to the end user, and to ensure they have called the right place and their issue will be fully and properly addressed.oAbility to document clearly and concisely, yet quickly all calls within the IT Services Management System.oAbility to follow on-call rotation list to contact the correct resolver group or on-call regional technician when necessary.oThe ability to follow written instructions and procedures for password reset of various systems.oThe ability to follow written instructions on quick-resolution procedures for common issues for various system.oThe wisdom to know when to discontinue troubleshooting before it becomes prolonged and engage higher levels of technical or hierarchical support.oMonitoring of ticket queues to process incidents and service requests in a timely matter with regard to priority.oCompletion of Standard Service Requests including software installations, and other administrative tasks.oManagement of IT asset inventoryoAbility to interface and build relationships with outside vendors (phone company, printer repair, etc.)We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk Technician","City":"Columbus","ExpirationDate":null,"PriorityOrder":0,"Requirements":"MUST HAVES: oExcellent customer service and teamwork ethicsoAbility to multitask and manage high-stress situations or agitated colleagues o1-2 years of experience in call-center, telephone-based troubleshooting with end users. oGood general computer and network hardware skillsoTroubleshooting general hardware failuresoAbility to lift 35 pounds without assistance","Skills":"PLUSSES:oEnterprise IT supportoExperience with Lenovo equipmentoExperience troubleshooting WAN outagesoExperience in a corporate environment oGood skills with Microsoft Windows 10 or Windows 11 oTroubleshooting general Windows errors oTroubleshooting general network connectivity issues oMicrosoft Office 365 (2019 or 2016) oTroubleshooting general Office issues oKnowledge of basic office functions and settings oOutlook 365 (2019 or 2026) oTroubleshooting general Outlook errors oKnowledge of basic Outlook functions and settings oiPhone troubleshooting oMDM experience (MobileIron) oTyping skills oFamiliarity with remote control tools (TeamViewer, Dameware, VNC) oITIL v3/v4oAbility to occasionally travel to Greif plants throughout the US","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.0000,"SalaryLow":16.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

PAY RATE RANGE 20-24.50/hr. JOB DESCRIPTION:A Service Desk Technician is a highly visible position within Greif IT Services as this position is a primary conduit for our colleagues with the rest of... the department. A successful candidate will have good interpersonal, customer service and communication skills. They will also possess the ability to follow procedures, identify trends, prioritize work, and follow job tickets through to completion or escalation. A successful candidate will be agile enough to make the best decision based on available facts, even when uncertainties exist.RESPONSIBILITIES:oPrompt answering of phone calls or walk-up requests in clear and consistent manner.oAbility to quickly take control of situations and to assess impact and urgency.oAbility to convey a sense of empathy to the end user, and to ensure they have called the right place and their issue will be fully and properly addressed.oAbility to document clearly and concisely, yet quickly all calls within the IT Services Management System.oAbility to follow on-call rotation list to contact the correct resolver group or on-call regional technician when necessary.oThe ability to follow written instructions and procedures for password reset of various systems.oThe ability to follow written instructions on quick-resolution procedures for common issues for various system.oThe wisdom to know when to discontinue troubleshooting before it becomes prolonged and engage higher levels of technical or hierarchical support.oMonitoring of ticket queues to process incidents and service requests in a timely matter with regard to priority.oCompletion of Standard Service Requests including software installations, and other administrative tasks.oManagement of IT asset inventoryoAbility to interface and build relationships with outside vendors (phone company, printer repair, etc.)We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 11, 2025

Richmond, VA

|

Help Desk

|

Contract,Perm Possible

|

$17 - $21 (hourly estimate)

{"JobID":426850,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-77.4388181818182,"Longitude":37.5512727272727,"Distance":null},"State":"Virginia","Zip":"23219","ReferenceID":"RIC-793041","PostedDate":"\/Date(1752193021000)\/","Description":"We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first point of contact for IT support, providing 24x7x365 assistance to state employees and affiliated users. This position requires holiday and weekend work, as well as 2nd and 3rd shift availability after the first 60 days of training. The pay for this is $15-22/hour based on experience.Key Responsibilities:- Respond to incoming calls, chats, and emails from users seeking technical assistance.- Provide Tier 1 troubleshooting for hardware, software, network, and application issues.- Accurately log all incidents and service requests into the ticketing system.- Escalate unresolved issues to Tier 2/3 support teams as necessary.- Follow standard operating procedures and knowledge base articles.- Maintain a high level of customer service and professionalism in all interactions.- Support users with varying levels of technical expertise.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Service Desk Tier I","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- High School diploma and bachelor\u0027s degree or equivalent work experience- 1+ year of experience in a customer service or IT support role.- Strong communication and problem-solving skills.- Basic understanding of Windows OS, Microsoft Office, and common IT systems.- Ability to work in a fast-paced, team-oriented environment.- Experience with ServiceNow or similar ticketing systems.- CompTIA A+, ITIL, or other relevant certifications.","Skills":"","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.0000,"SalaryLow":16.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first point of contact for IT support, providing 24x7x365... assistance to state employees and affiliated users. This position requires holiday and weekend work, as well as 2nd and 3rd shift availability after the first 60 days of training. The pay for this is $15-22/hour based on experience.Key Responsibilities:- Respond to incoming calls, chats, and emails from users seeking technical assistance.- Provide Tier 1 troubleshooting for hardware, software, network, and application issues.- Accurately log all incidents and service requests into the ticketing system.- Escalate unresolved issues to Tier 2/3 support teams as necessary.- Follow standard operating procedures and knowledge base articles.- Maintain a high level of customer service and professionalism in all interactions.- Support users with varying levels of technical expertise.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 27, 2025

Irvine, CA

|

Help Desk

|

Perm

|

$105k - $112k (estimate)

{"JobID":422179,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-117.783909090909,"Longitude":33.6555454545455,"Distance":null},"State":"California","Zip":"92612","ReferenceID":"OCC-791672","PostedDate":"\/Date(1751030191000)\/","Description":"Our client is seeking an Application Support Specialist to join their team! As an Application Support Specialist, your day-to-day activities will involve providing remote technical assistance to end users for various software applications. You\u0027ll respond to help requests via telephone and email, troubleshoot application issues, and ensure timely resolutions based on user needs. Additionally, you\u0027ll participate in the design, improvement, and implementation of software applications, and conduct extensive testing of upgrades to ensure everything is working correctly. This role offers the opportunity to give input on software improvements, making it ideal for someone interested in contributing to the development process. Excellent communication skills, strong analytical abilities, and a collaborative approach to problem-solving are essential. Occasionally, you may need to visit the office. This is a permanent position, 100% remote (California and Arizona only). The base salary range for this role is $105,000 - $112,000.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Application Support Specialist","City":"Irvine","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years of experience in an application support/help desk role, with experience in a law firm setting Experience supporting the following applications: Microsoft Office 365 Suite? Extensive knowledge in Word (advanced numbering and styles) Adobe Acrobat DC or pdfDocs iManage Work or NetDocs Redlining program experience (ex. CompareDocs or workshare) Understanding of macro packages Excellent verbal and written communication skills","Skills":"Bachelor\u0027s Degree in Computer Science, Information Systems, or in a related field Document comparison applications Zoom \u0026 Microsoft Teams","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":112000.0000,"SalaryLow":105000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is seeking an Application Support Specialist to join their team! As an Application Support Specialist, your day-to-day activities will involve providing remote technical assistance to end... users for various software applications. You'll respond to help requests via telephone and email, troubleshoot application issues, and ensure timely resolutions based on user needs. Additionally, you'll participate in the design, improvement, and implementation of software applications, and conduct extensive testing of upgrades to ensure everything is working correctly. This role offers the opportunity to give input on software improvements, making it ideal for someone interested in contributing to the development process. Excellent communication skills, strong analytical abilities, and a collaborative approach to problem-solving are essential. Occasionally, you may need to visit the office. This is a permanent position, 100% remote (California and Arizona only). The base salary range for this role is $105,000 - $112,000.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 11, 2025

Phoenix, AZ

|

Help Desk

|

Contract

|

$32 - $40 (hourly estimate)

{"JobID":425967,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-112.065545454545,"Longitude":33.5024545454545,"Distance":null},"State":"Arizona","Zip":"85013","ReferenceID":"HPX-793820","PostedDate":"\/Date(1752192880000)\/","Description":"Insight Global is looking for a Technology Support Analyst to join one of the largest non-profit healthcare systems in the US. In this role, you will be supporting the Supply \u0026 Service Resource Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value. Other responsibilities include: -Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis. -Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add. -Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders. Manage the site resources jointly with facility management to ensure tasks are completed as scheduled. -Services as a resource for troubleshooting and resolving issues related to SSRM technology -Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents. -Review and test upgrades, and added functionality in order to support ERP system. -Develop reports, analyze data, update data for ERP system. -Develop and train ERP end-users across organization. -Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice. -Acts in an independent manner with minimal supervision, while maintaining high quality standardsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Technology Support Analyst","City":"Phoenix","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-4+ years of experience in a technology support related role-Must have experience supporting supply chain management systems (SCM)-Proficient in Lawson, Oracle, Workday or another similar ERP system-Proficient in a variety of data analysis programs including Microsoft Access and Excel Ability to work successfully in a matrix environment-Experience manipulating large data sets and, an appreciation of data integrity issues -Demonstrated team leadership and facilitation skills. Must be an independent worker with strong critical thinking skills. -Strong background in reporting along with enterprise reporting business experience-Must be ok with working 8-5pm PST","Skills":"-Willing to travel 50-75% during ERP implementation time frame -Bachelors Degree -Workday or Lawson experience -SQL experience","Industry":"Help Desk","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":40.0000,"SalaryLow":32.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Technology Support Analyst to join one of the largest non-profit healthcare systems in the US. In this role, you will be supporting the Supply & Service Resource... Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value. Other responsibilities include: -Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis. -Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add. -Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders. Manage the site resources jointly with facility management to ensure tasks are completed as scheduled. -Services as a resource for troubleshooting and resolving issues related to SSRM technology -Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents. -Review and test upgrades, and added functionality in order to support ERP system. -Develop reports, analyze data, update data for ERP system. -Develop and train ERP end-users across organization. -Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice. -Acts in an independent manner with minimal supervision, while maintaining high quality standardsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 01, 2025

Tampa, FL

|

Help Desk

|

Contract

|

$8 - $10 (hourly estimate)

{"JobID":422764,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-82.471,"Longitude":27.9580909090909,"Distance":null},"State":"Florida","Zip":"33607","ReferenceID":"TPA-792533","PostedDate":"\/Date(1751379357000)\/","Description":"A client of Insight Global is looking for two technical support specialists to remotely join their team. This person will be responsible for providing the first line of defense to their clients for their product support and provide support via email, phone and the clients ticketing system. This person will be supporting 3 different products within the clients portfolio and be responsible for fielding inbound calls from customers and helping to close out some of the backlog of tickets. The hours for this role will be 8:30am -5 pm AEST (4 am IST-12:30 pm IST ) (6:30 am PHT- 3 pm PHT).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Technical Support- INTL India","City":"Tampa","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 2+ years of experience providing technical support with enterprise and b2b e-commerce customers Phone support \u0026 Email support - Experience working in an agile environment - Must have good communication skills (Written \u0026 Verbal) Must speak fluent English","Skills":"- Strong SQL skills (queries, stored procedures, triggers, functions)- Experience with relational databases (MSSQL, MySQL, PostgreSQL)- Debugging skills using web browser development tools- Experience with REST APIs- Familiarity with PHP, JavaScript, HTML, CSS, jQueryExposure to CRM and ERP systems (e.g., PRONTO, Microsoft Dynamics NAV/AX, NetSuite, SAP)","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":10.0000,"SalaryLow":8.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client of Insight Global is looking for two technical support specialists to remotely join their team. This person will be responsible for providing the first line of defense to their clients for... their product support and provide support via email, phone and the clients ticketing system. This person will be supporting 3 different products within the clients portfolio and be responsible for fielding inbound calls from customers and helping to close out some of the backlog of tickets. The hours for this role will be 8:30am -5 pm AEST (4 am IST-12:30 pm IST ) (6:30 am PHT- 3 pm PHT).We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 11, 2025

Dunwoody, GA

|

Computer Engineering

|

Contract-to-perm

|

$48 - $60 (hourly estimate)

{"JobID":427714,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-84.324,"Longitude":33.9335454545455,"Distance":null},"State":"Georgia","Zip":"30346","ReferenceID":"FTW-794677","PostedDate":"\/Date(1752247002000)\/","Description":"The SCALE Resource is responsible for solution and implementation activities as assigned for the Ryder Distribution Management (DM) technology portfolio. Major activities include solution documentation, solution estimation, solution design, solution configuration/development, solution continuous improvement, and solution implementation. This position will be required to work closely with business partners and extended technology teams to deliver a competitive and quality distribution management solution.Responsibilities: Requirements author, deployment/implementation management Responsible for product rollout, product subject matter expert, development and maintenance of product documentation, development and Maintenance of product training, testing support, troubleshooting Product support for existing clients and Ryder Help Desk Support of internal customers including client demonstrations Weekly status report on assigned activities Accurate and timely timesheet and project required reporting Continuous improvement and internal innovationCompensation Range: $50/hr to $60/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Manhattan SCALE WMS Technical Consultant","City":"Dunwoody","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2-8+ years of hands-on experience working within Manhattan SCALE WMS from a technical perspective (Development, configuration, support, etc.) Two(2) years or more experience in information technology or supply chain management systems Well-rounded knowledge of distribution/3PL industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions Proficiency using MS SQL for data analytics and data extraction Proficiency in distribution / supply chain services overall business flows Strong documentation skills as it relates to business requirements, functional design definition, and solution configuration Ability to:o Conceptualize how systems need to be configured and used to solve daily business problemso Manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments preferredo Possess flexibility to work in a fast paced, dynamic environment Leadership competencies: Organizational Agility, Intellectual Horsepower, Dealing with Ambiguity, Integrity and Trust","Skills":"- Experience in designing/coding custom user/system interfaces via csharp, JavaScript, Android, HTML5, or PowerShell programming languages- Experience in Web Services or API development","Industry":"Computer Engineering","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":60.0000,"SalaryLow":48.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The SCALE Resource is responsible for solution and implementation activities as assigned for the Ryder Distribution Management (DM) technology portfolio. Major activities include solution... documentation, solution estimation, solution design, solution configuration/development, solution continuous improvement, and solution implementation. This position will be required to work closely with business partners and extended technology teams to deliver a competitive and quality distribution management solution.Responsibilities: Requirements author, deployment/implementation management Responsible for product rollout, product subject matter expert, development and maintenance of product documentation, development and Maintenance of product training, testing support, troubleshooting Product support for existing clients and Ryder Help Desk Support of internal customers including client demonstrations Weekly status report on assigned activities Accurate and timely timesheet and project required reporting Continuous improvement and internal innovationCompensation Range: $50/hr to $60/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

1 - 6 of 6