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Feb 13, 2023

Boston, MA

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Help Desk

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Perm

{"JobID":263027,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-71.0416090909091,"Longitude":42.3602636363636,"Distance":null},"State":"Massachusetts","Zip":"02110","ReferenceID":"BOS-603009","PostedDate":"\/Date(1676312177000)\/","Description":"A mid-sized Boston based law firm client of Insight Global is seeking a Jr. Help Desk Specialist to join its cohesive Information Technology department. This person would work with the entire IT team to provide support and assistance to the Firm\u0027s network users. The Jr. Help Desk Specialist will answer questions and solve problems that arise from the Firm\u0027s network users, escalating large-scale problems to other members of the IT Team. The day-to-day responsibilities of this position include: *Maintain a full-service help desk for application questions and issues *Provide in-depth support for questions and issues relating to Microsoft office suite as well as legal-specific add-ons. *Provide fundamental support for all firm-sanctioned applications *Provide fundamental support for other Firm systems, such as phones, printers, remote-access, and audio-visual setups. *Assist with software testing before application deployment *Provide ongoing training for core applications at the direction of the Training Manager This is a full-time position, hybrid 4 days a week onsite in Boston, MA.","Title":"Jr. Help Desk Specialist","City":"Boston","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*1-3 years of help desk experience working within a law firm or professional services environment *Expertise in Windows/Microsoft Office Suite *Excellent interpersonal, verbal, and written communication skills as well as a team-oriented and resourceful attitude *Bachelor\u0027s Degree","Skills":"*Proficiency with legal-specific applications, such as document management systems *Law firm experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":65000.0000,"SalaryLow":55000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A mid-sized Boston based law firm client of Insight Global is seeking a Jr. Help Desk Specialist to join its cohesive Information Technology department. This person would work with the entire IT team... More to provide support and assistance to the Firm's network users. The Jr. Help Desk Specialist will answer questions and solve problems that arise from the Firm's network users, escalating large-scale problems to other members of the IT Team. The day-to-day responsibilities of this position include: *Maintain a full-service help desk for application questions and issues *Provide in-depth support for questions and issues relating to Microsoft office suite as well as legal-specific add-ons. *Provide fundamental support for all firm-sanctioned applications *Provide fundamental support for other Firm systems, such as phones, printers, remote-access, and audio-visual setups. *Assist with software testing before application deployment *Provide ongoing training for core applications at the direction of the Training Manager This is a full-time position, hybrid 4 days a week onsite in Boston, MA.Less

Jan 19, 2023

Washington, DC

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Help Desk

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Contract-to-perm

{"JobID":256872,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-77.0217272727273,"Longitude":38.8914545454545,"Distance":null},"State":"District Of Columbia","Zip":"20540","ReferenceID":"DC0-597094","PostedDate":"\/Date(1674137776000)\/","Description":"Help Desk Specialist to support a Federal Government client at our Washington, DC 20005 location. The Help Desk Specialist will provide support for 5,000+ end users.Responsibilities * Answer phone, retrieve email and voicemail messages and accurately and thoroughly record and document into ServiceNow Incident tracking system * Provide telephone, email and remote support for 5,000+ end users performing problem analysis and troubleshooting to resolve incidents within service level agreements and agreed upon metrics * Communicate and escalate technical issues that cannot be resolved at the first level based upon department operations and procedures to Tier II as necessary * Communicate with the end user regarding their incident, through their corresponding ServiceNow ticket * Determine priority based on problem information and documented guidelines * Encourage and maintain positive employee culture of good communication, customer relations and continuous improvement within team members * Consistently apply customer service best practices * Consistently and diligently work all assigned tickets (i.e., ensure they are pending w/reason, in progress, etc.) * Verify with the customer the problem has been resolved before resolving the ticket","Title":"Help Desk Specialist","City":"Washington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2 years of help desk experience * Very good troubleshooting and problem-solving skills with desktops, laptops and Dell PC\u0027s * Great attention to detail * Very good customer service experience * Comfortable and familiar with working in a dynamic environment and producing quality work with demanding timelines * Experience with troubleshooting network printers * Knowledge of Windows Operating Systems, Windows 7 * Knowledge of Networking * Experience with Microsoft Office SuiteDesired Qualifications * Associates Degree in Computer Science, Engineering or a related technical discipline * Security +, A+, MCTS, MCITP certificationsEducationHS/GED","Skills":"","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":32.7600,"SalaryLow":21.8400,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Help Desk Specialist to support a Federal Government client at our Washington, DC 20005 location. The Help Desk Specialist will provide support for 5,000+ end users.Responsibilities * Answer... More phone, retrieve email and voicemail messages and accurately and thoroughly record and document into ServiceNow Incident tracking system * Provide telephone, email and remote support for 5,000+ end users performing problem analysis and troubleshooting to resolve incidents within service level agreements and agreed upon metrics * Communicate and escalate technical issues that cannot be resolved at the first level based upon department operations and procedures to Tier II as necessary * Communicate with the end user regarding their incident, through their corresponding ServiceNow ticket * Determine priority based on problem information and documented guidelines * Encourage and maintain positive employee culture of good communication, customer relations and continuous improvement within team members * Consistently apply customer service best practices * Consistently and diligently work all assigned tickets (i.e., ensure they are pending w/reason, in progress, etc.) * Verify with the customer the problem has been resolved before resolving the ticketLess

Nov 10, 2022

Oak Ridge, TN

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Help Desk

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Contract

{"JobID":239418,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.2826363636364,"Longitude":35.9653636363636,"Distance":null},"State":"Tennessee","Zip":"37830","ReferenceID":"DEN-535332","PostedDate":"\/Date(1668118441000)\/","Description":"A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.","Title":"Help Desk Support Spec I","City":"Oak Ridge","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-2 years of experience with Desktop and Network support -Ability to problem solve and accurately provide a solution as the first line of technical support -Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days-High School Diploma -Secret / interim Secret Clearance or ability to obtain a clearance","Skills":"-Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":23.7000,"SalaryLow":15.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping... More end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.Less

Mar 02, 2023

Washington, DC

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Help Desk

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Contract-to-perm

{"JobID":268102,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-77.0248181818182,"Longitude":38.8997272727273,"Distance":null},"State":"District Of Columbia","Zip":"20002","ReferenceID":"DC0-607107","PostedDate":"\/Date(1677752173000)\/","Description":"This position provides second level support for all incident and service requests that have been escalated by the Service Desk. Support will be provided onsite, remotely, over the phone, or via email. This position will provide support for desktop, laptop, thin clients, and VM\u0027s, as well as the hardware and applications associated with them. This position will also analyze existing systems along with making proactive recommendations for improvement. Tier II supports all systems, applications, and hardware within the customer environment. Additional responsibilities will be assigned as deemed necessary and will include support requirements that may not be listed below.1.Provide a high-level of customer service to all customers including effective communication.2.Resolve issues for desktop and laptop incidents and requests in a timely manner.3.Troubleshooting and resolving desktop/laptop software including installing, configuring and understanding functionality.5.Troubleshooting and resolving service-related issues such as user data back-up, printing, web ex, etc.6.Effectively document the resolution process and mentor Service Desk personnel.7.Contribute to departmental policies and procedures related to troubleshooting8.Demonstrate a thorough understanding of departmental policies and procedures9.Work with system and application owners to remediate reoccurring issues.10.Ability to troubleshoot virtualized environments and make recommendations for improved performance.12.Respond to and resolve inbound computer-related end user support tickets in a timely manner using Service Manager.14.Support Windows 10, Mac OS, iOS, and Android.15.Provide IT support relating to technical issues involving Microsoft core16.business applications and operating systems.17.Troubleshoot, maintain, repair, upgrade, and install various desktop computer hardware, printers, phones, and other equipment.19.Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees.21.Communicate with customers as required, keeping them informed of support progress and notifying them when their issue has been resolved.23.Ability to handle high call volume and correspondence; multitask and bring up to Tier 3 as needed.25.Able to work multiple issues at one time, both individually and in support of other technicians, while utilizing time management skills to ensure on time appointment arrivals and updates","Title":"Tier 2 Deskside / Help Desk Analyst","City":"Washington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"1.Must have min. of 8 years\u0027 experience with Windows 10 and in Active Directory Environment.2.Must have 5+ years of experience in computer systems or IT support, with technical proficiency in MAC OS, tools and productivity office suites.3.Must have a Minimum of 1 Certification:a.MCSAb.MCSEc.ACSPd.ACMT4.Advanced level experience in MAC/PC hybrid environments including mobile devices.5.Experience installing and supporting applications such as Microsoft Office andOutlook, O365, Windows 10 and Mac OS.6.Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems7.Experience troubleshooting mobile devices using both iOS and Android. Experience with AirWatch/Intelligent Hub a plus.8.Experience in working on a Service Desk teams supporting IT services.9.Experience in working with a ticketing system, such as Service Manager, ServiceNow, Remedy. 10.Must have min. of 1-year experience with JAMF (SCM platform) and SCCM/PXE for Windows.","Skills":"-BS Degree- Previously supported Legislative Branch- ONSITE Flexibility","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":50.7000,"SalaryLow":33.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This position provides second level support for all incident and service requests that have been escalated by the Service Desk. Support will be provided onsite, remotely, over the phone, or via... More email. This position will provide support for desktop, laptop, thin clients, and VM's, as well as the hardware and applications associated with them. This position will also analyze existing systems along with making proactive recommendations for improvement. Tier II supports all systems, applications, and hardware within the customer environment. Additional responsibilities will be assigned as deemed necessary and will include support requirements that may not be listed below.1.Provide a high-level of customer service to all customers including effective communication.2.Resolve issues for desktop and laptop incidents and requests in a timely manner.3.Troubleshooting and resolving desktop/laptop software including installing, configuring and understanding functionality.5.Troubleshooting and resolving service-related issues such as user data back-up, printing, web ex, etc.6.Effectively document the resolution process and mentor Service Desk personnel.7.Contribute to departmental policies and procedures related to troubleshooting8.Demonstrate a thorough understanding of departmental policies and procedures9.Work with system and application owners to remediate reoccurring issues.10.Ability to troubleshoot virtualized environments and make recommendations for improved performance.12.Respond to and resolve inbound computer-related end user support tickets in a timely manner using Service Manager.14.Support Windows 10, Mac OS, iOS, and Android.15.Provide IT support relating to technical issues involving Microsoft core16.business applications and operating systems.17.Troubleshoot, maintain, repair, upgrade, and install various desktop computer hardware, printers, phones, and other equipment.19.Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees.21.Communicate with customers as required, keeping them informed of support progress and notifying them when their issue has been resolved.23.Ability to handle high call volume and correspondence; multitask and bring up to Tier 3 as needed.25.Able to work multiple issues at one time, both individually and in support of other technicians, while utilizing time management skills to ensure on time appointment arrivals and updatesLess

Mar 20, 2023

Fort Bragg, NC

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Help Desk

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Contract-to-perm

{"JobID":273100,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-78.9768181818182,"Longitude":35.1440909090909,"Distance":null},"State":"North Carolina","Zip":"28307","ReferenceID":"CHS-611167","PostedDate":"\/Date(1679318202000)\/","Description":"Insight Global is looking to add three Help Desk/Customer User Support Specialists to the team in support of a Federal customer. The specialists will be responsible for the following:Participate in the flow of information by documenting all solutions in a resolution database, EMTS, which will be available at all times to the Government. * Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop. * Install, configure, and troubleshoot common Network Protocols, including, but not limited to, TCP/IP and wireless protocols. * Install, troubleshoot, and perform repairs, if appropriate, for microcomputers, terminals, mobile devices, peripherals, and software. * Identify and resolve problems with all automation hardware, software, systems, and peripherals, at the customer service support center, the customer site, or by utilizing remote tools. * Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanners, FAXs, and other software and peripherals. * Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers. * Perform all inventory and equipment issues and tracking tasks when deploying new or refurbed equipment in accordance with policies. * Copy all stored data and files to the new equipment and verify that all data and files are present. * Configure and connect any peripherals originally connected to the old equipment and verify that they are functional. * Will, if necessary, wipe data and files from the old equipment AR 25-2 or disposal. The Government will furnish the software necessary to perform this task. * Keep a current inventory of all equipment in their possession from receipt of hardware from Logistics Division to the return of recovered equipment to the Logistics Division. . * Will upon completion of repairs, ensure that the entire system is completely operational. Workstations will be tested both in a standalone mode, and as part of a network, if originally connected. Any hardware repairs, additions, deletions or modifications to the equipment will include all necessary hardware and software (including network software configuration or installation).. * Clearly document the old and new serial numbers of any serially numbered component that is replaced and follow all procedures and requirements for equipment tracking and accountability, including following all procedures for the return of defective parts. * Enter and update all information and solutions relevant to service requests and tasking using EMTS, and participate in the flow of information by documenting more complex solutions, or verbally apprising the IM leadership of less complex solutions. * Follow Army Regulation (AR) 25-2 for purging data on equipment such as hard drives and other storage media. * Provide Tier II technical and security customer service and support to users regarding all facets of In and Out processing. * Provide computer systems security support functions. * Setup and maintain Active Directory account restrictions and user rights. * Ensure password controls and procedures are followed. * Create user accounts, allocates drive space, and establish drive connections. * Acknowledge all trouble tickets that are assigned and ensure that the customer receives correspondence from the assigned technician, within 24 hours. Update the ticket by entering it in progress or acknowledging it in the notes.","Title":"Help Desk/Customer User Support Specialist","City":"Fort Bragg","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Current with desktop Microsoft Operating System and other software being utilized within DOD or Government offices, as evidenced by experience and course completion of that operating system. *At least two (2) years of experience in troubleshooting and repairing both hardware and software-related issues. *Complex and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment in a large critical environment. *Experienced in workstation maintenance and support. *Experienced in troubleshooting and repairing the standard set of peripherals for a workstation in an enterprise medical environment. *Familiar with both cell and smartphone configuration and operations. Be familiar with configuration procedures and troubleshooting of mobile pagers and other remote communications devices. *Ability to demonstrate high standards of customer support and produce high customer satisfaction. *Meet the requirements for an IAT Level II position as defined in DOD 8570-01-M.","Skills":"","Industry":"Help Desk","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":28.0800,"SalaryLow":18.7200,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking to add three Help Desk/Customer User Support Specialists to the team in support of a Federal customer. The specialists will be responsible for the following:Participate in... More the flow of information by documenting all solutions in a resolution database, EMTS, which will be available at all times to the Government. * Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop. * Install, configure, and troubleshoot common Network Protocols, including, but not limited to, TCP/IP and wireless protocols. * Install, troubleshoot, and perform repairs, if appropriate, for microcomputers, terminals, mobile devices, peripherals, and software. * Identify and resolve problems with all automation hardware, software, systems, and peripherals, at the customer service support center, the customer site, or by utilizing remote tools. * Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanners, FAXs, and other software and peripherals. * Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers. * Perform all inventory and equipment issues and tracking tasks when deploying new or refurbed equipment in accordance with policies. * Copy all stored data and files to the new equipment and verify that all data and files are present. * Configure and connect any peripherals originally connected to the old equipment and verify that they are functional. * Will, if necessary, wipe data and files from the old equipment AR 25-2 or disposal. The Government will furnish the software necessary to perform this task. * Keep a current inventory of all equipment in their possession from receipt of hardware from Logistics Division to the return of recovered equipment to the Logistics Division. . * Will upon completion of repairs, ensure that the entire system is completely operational. Workstations will be tested both in a standalone mode, and as part of a network, if originally connected. Any hardware repairs, additions, deletions or modifications to the equipment will include all necessary hardware and software (including network software configuration or installation).. * Clearly document the old and new serial numbers of any serially numbered component that is replaced and follow all procedures and requirements for equipment tracking and accountability, including following all procedures for the return of defective parts. * Enter and update all information and solutions relevant to service requests and tasking using EMTS, and participate in the flow of information by documenting more complex solutions, or verbally apprising the IM leadership of less complex solutions. * Follow Army Regulation (AR) 25-2 for purging data on equipment such as hard drives and other storage media. * Provide Tier II technical and security customer service and support to users regarding all facets of In and Out processing. * Provide computer systems security support functions. * Setup and maintain Active Directory account restrictions and user rights. * Ensure password controls and procedures are followed. * Create user accounts, allocates drive space, and establish drive connections. * Acknowledge all trouble tickets that are assigned and ensure that the customer receives correspondence from the assigned technician, within 24 hours. Update the ticket by entering it in progress or acknowledging it in the notes.Less

Mar 21, 2023

Phoenix, AZ

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Help Desk

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Contract-to-perm

{"JobID":273557,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-112.074181818182,"Longitude":33.7334545454545,"Distance":null},"State":"Arizona","Zip":"85027","ReferenceID":"PHX-611732","PostedDate":"\/Date(1679426158000)\/","Description":"A client in Phoenix is looking for a fully remote Help Desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, uninstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, uninstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.Potential shifts:- Monday-Friday - 1:30 PM -10:00 PM PST OR- Monday, Tuesday, Thursday, Friday, Saturday (OFF DAYS - Wednesday and Sunday - 11:00 AM - 7:30 PM PST*All PST time zone - NO FLEX","Title":"Help Desk - Weekend Shift - FULLY REMOTE","City":"Phoenix","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 5+ years of experience in a Help Desk role working remotely servicing internal and external users * 6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician * Experience working on Microsoft Teams along with other Microsoft Suite tools * Experience using Cisco Jabber for phone calls * Experience working with a large enterprise servicing internal employees * Ticketing system experience (+ ServiceNow) * Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important skill! * Recent experience working remote in a Help Desk setting * Strong customer service orientation","Skills":"- Bilingual in Spanish","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":27.3000,"SalaryLow":18.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client in Phoenix is looking for a fully remote Help Desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents.... More They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, uninstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, uninstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.Potential shifts:- Monday-Friday - 1:30 PM -10:00 PM PST OR- Monday, Tuesday, Thursday, Friday, Saturday (OFF DAYS - Wednesday and Sunday - 11:00 AM - 7:30 PM PST*All PST time zone - NO FLEXLess

Nov 10, 2022

Phoenix, AZ

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Help Desk

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Contract-to-perm

{"JobID":239407,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-112.076272727273,"Longitude":33.7370909090909,"Distance":null},"State":"Arizona","Zip":"85027","ReferenceID":"PHX-526694","PostedDate":"\/Date(1668118440000)\/","Description":"Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.","Title":"Fully Remote Service Desk","City":"Phoenix","ExpirationDate":null,"PriorityOrder":0,"Requirements":"6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important skill! A brief understanding of Microsoft Suit tools and familiarity with a ticketing system Strong customer service orientation","Skills":"Plusses: ServiceNow Experience Bilingual Certifications (A+ \u0026 Google)","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.7400,"SalaryLow":17.1600,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat... More generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.Less

Mar 23, 2023

Costa Mesa, CA

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Help Desk

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Contract,Perm Possible

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$20 - $30 (hourly estimate)

{"JobID":274054,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-117.879272727273,"Longitude":33.6935454545455,"Distance":null},"State":"California","Zip":"92626","ReferenceID":"OCC-612333","PostedDate":"\/Date(1679584579000)\/","Description":"A large credit company is seeking a remote Service Desk Technicians to provide support whenever issues arise within contact center applications. On a daily basis, the Service Desk Technician will reset passwords, provide tier one support, troubleshoot tickets, escalate tickets, and communicate well w/ non-technical agents. Team size: 12. 100% remote.","Title":"Remote Service Desk Technician","City":"Costa Mesa","ExpirationDate":null,"PriorityOrder":0,"Requirements":"4+ years of level one support experience Experience with a ticketing systemExperience working in an enterprise environment Excellent customer service skills","Skills":"1+ years of call center experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":20.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A large credit company is seeking a remote Service Desk Technicians to provide support whenever issues arise within contact center applications. On a daily basis, the Service Desk Technician will... More reset passwords, provide tier one support, troubleshoot tickets, escalate tickets, and communicate well w/ non-technical agents. Team size: 12. 100% remote.Less

Mar 22, 2023

Sidney, OH

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Help Desk

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Contract,Perm Possible

{"JobID":273742,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-84.1525454545454,"Longitude":40.3037272727273,"Distance":null},"State":"Ohio","Zip":"45365","ReferenceID":"HOU-611935","PostedDate":"\/Date(1679494582000)\/","Description":"The IT Site Administrator is responsible for resolving client issues and assisting clients with their IT needs. Field Support, like the Help Desk, is the face of IT to our end users, and must demonstrate a sense of urgency, understanding, and professionalism. This position is responsible for ensuring that end-user needs are met in a timely manner, adhering to, and delivering defined SLAs. Additionally, the IT Site Administrator is responsible for working with other IT resources within a support model capable of providing proper plant support for technology needs by ensuring manufacturing and office needs are met through a broader regional team focus. Multiple sites and business lines are to be supported by the IT Site Administrator. Provide general IT infrastructure, software, system support to end users through telephone, remote desktop support and in person, Issues are properly logged in service management tools Escalate issues to the appropriate IT technical personnel in a timely manner to avoid downtime or loss of data Manage issues to resolution within the IT support management systems Enhance support documentation and issue / solution database Perform IT related administration functions including, but not limited to, the following: IT procurement within organizational guidelines; manage IT equipment inventory; account administration, and administer and participate in special projects as requested Install new software and maintain and / or upgrade existing software Evaluate and replace or repair hardware, Install and configure new hardware, Resolve basic communication issues, Maintain procedures and solution documentation related to issues","Title":"Technical Support","City":"Sidney","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2+ years\u0027 experience in IT Support.Previous experience working with PC, network and/or telephony supportOutstanding organizational skills with good written skills and verbal skillsExtensive knowledge of computer hardware and common desktop software including MS Office and Windows OSWorking knowledge of Network topologies, protocols and enterprise network equipment","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":39.0000,"SalaryLow":26.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

The IT Site Administrator is responsible for resolving client issues and assisting clients with their IT needs. Field Support, like the Help Desk, is the face of IT to our end users, and must... More demonstrate a sense of urgency, understanding, and professionalism. This position is responsible for ensuring that end-user needs are met in a timely manner, adhering to, and delivering defined SLAs. Additionally, the IT Site Administrator is responsible for working with other IT resources within a support model capable of providing proper plant support for technology needs by ensuring manufacturing and office needs are met through a broader regional team focus. Multiple sites and business lines are to be supported by the IT Site Administrator. Provide general IT infrastructure, software, system support to end users through telephone, remote desktop support and in person, Issues are properly logged in service management tools Escalate issues to the appropriate IT technical personnel in a timely manner to avoid downtime or loss of data Manage issues to resolution within the IT support management systems Enhance support documentation and issue / solution database Perform IT related administration functions including, but not limited to, the following: IT procurement within organizational guidelines; manage IT equipment inventory; account administration, and administer and participate in special projects as requested Install new software and maintain and / or upgrade existing software Evaluate and replace or repair hardware, Install and configure new hardware, Resolve basic communication issues, Maintain procedures and solution documentation related to issuesLess

Mar 21, 2023

Stuart, FL

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Help Desk

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Contract,Perm Possible

{"JobID":273489,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-80.2275454545454,"Longitude":27.215,"Distance":null},"State":"Florida","Zip":"34994","ReferenceID":"TPA-611650","PostedDate":"\/Date(1679415366000)\/","Description":"A client based out of Stuart, FL is looking for an IAM specialist to work a hybrid schedule (2-3 days on site) to assist with help desk tickets. *Responding to and resolving escalated Service Desk tickets for all IAM related issues *Performing account analysis between AD, O365, etc. to true up accounts, ensure terminations are in sync for Seacoast Access in-scope identities *De-provisioning/provisioning accounts related to employee transfers *Add, modify and remove user access from windows domains and banking systems *Provide on-site and remote assistance in resolving technology support issues *Support technology implementations/upgrades *Monitor and assign incoming access requests and escalate as required *Perform self-audits of user access in coordination with the information security department *Ability to manage multiple activities and tasks simultaneously *Identity lifecycle and role management *Develop and document operational processes and standard operating procedures","Title":"IAM Support Analyst","City":"Stuart","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Strong active directory- Service Now- IAM experienceoExcellent written and oral communication skills, as well as interpersonal skills including the abilityto articulate requirements to both technical and non-technical audiencesoExceptionally self-motivated, effective multitasker, thrives in a small team environmentoPossess excellent analytical, evaluative, and problem-solving abilitiesoTicket management, customer service, and knowledge of least privilege methodology with security rights, permissions, and groups.oGood understanding of RBAC methodologiesoFamiliarity with PCI and SOX audit programsoPrior experience with identity management tools (e.g. RSA IG\u0026L, SailPoint, Saviynt, Okta)oIdeal candidate will have 2-4 years of experience working within the information security and/oridentity management disciplinesoKnowledge and experience with Active Directory, LDAP, DB, AWS IAM, UNIX/Linux","Skills":"oBachelor\u0027s Degree in Information Technology, Computer Science or Information SecurityoPrior experience with identity management tools (e.g. RSA IG\u0026L, SailPoint, Saviynt, Okta)oITIL, Microsoft or security industry certifications are a plus","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":35.1000,"SalaryLow":23.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client based out of Stuart, FL is looking for an IAM specialist to work a hybrid schedule (2-3 days on site) to assist with help desk tickets. *Responding to and resolving escalated Service... More Desk tickets for all IAM related issues *Performing account analysis between AD, O365, etc. to true up accounts, ensure terminations are in sync for Seacoast Access in-scope identities *De-provisioning/provisioning accounts related to employee transfers *Add, modify and remove user access from windows domains and banking systems *Provide on-site and remote assistance in resolving technology support issues *Support technology implementations/upgrades *Monitor and assign incoming access requests and escalate as required *Perform self-audits of user access in coordination with the information security department *Ability to manage multiple activities and tasks simultaneously *Identity lifecycle and role management *Develop and document operational processes and standard operating proceduresLess

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