Job Search Results for help desk

Help Desk - Weekend Shift - FULLY REMOTE

* This role must be OK working MST/ PST (Arizona Hours), weekends, and 3rd shift.SHIFT OPTIONS:7am-330pm MST Wed -- Sunday (With Mon/Tues off) 7am-330pm MST Thurs-Monday with Tues/Wed off. A client... More in Phoenix is looking for a fully remote Help Desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, uninstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, uninstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Help Desk Support Specialist

A Fortune 100 healthcare company in the Alpharetta, Georgia area is seeking several software support representatives to support their enterprise Rx software. This will be a mostly remote role with... More onsite training, so the ideal candidates must be located in or near Alpharetta. Software support representatives in this role can expect to take anywhere from 10-50 inbound calls per day directly from pharmacies to assist with adjudication or automation issues as well as an array of other issues. The ideal candidate is very comfortable working in a remote environment and has the ability/desire to participate in team camaraderie.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Fully Remote Service Desk

Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat... More generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Service Desk Entry Level Remote

This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external... More B2B customers through designated support channels such as telephone and electronic mediums. This customer-centric role will focus on a variety of operational and technical support requests related Business Customers (Only), applications, and user access needs. This position will require the excellent use of judgment and desire to drive resolutions on behalf of our customers. *Provide exceptional customer service to all our internal and external customers by being courteous, polite and friendly toward all those we serve. Acknowledge and address customer's issues immediately to determine the overall support needs and proper resolution path. *Search Knowledge Base articles and/or Standard Operating Procedures for possible resolutions or the escalation of individual requests to an elevated support team for further assistance. Actively and energetically participate in departmental programs that promote and deliver exceptional customer service to those we serve. *Provide first level technical support and triage by receiving, processing, and responding to work requests for timely resolutions through a variety of support channels including email, telephone, ITSM ticketing system, and email. Independently owning the customer experience throughout support engagement. *Assess customer support needs by guiding and assisting customers in established procedures for requesting equipment, relocations, software installation, sign on or programming changes. Evaluate the nature of and complexity of call to ensure proper call handling. *Fully document all associated resolutions/ actions taken in ITSM ticking system; including, description of incident, troubleshooting methods performed, and actions taken to final resolution. *Assist Tier 2/ 3 Team Members on support projects and departmental operations as engaged or requested. *Consult with team lead on escalated tickets and follow-ups. *Maintain and demonstrate excellent teamwork on all assigned and scheduled support projects. *Responsible and accountable for being on time and ready to perform duties and assignments when scheduled and without challenge. Will be self-directed and self-governing as it relates to your responsibilities whether working in the office or remote. *Responsible for completing all timesheets, compliance training, and shift changes independently. *Perform all other duties and special projects as assigned by senior tier members or Customer Support Leadership. *Ability to work all shifts, weekends, and holidays to support the business. *Language skills English (required), Spanish (optional plus) *Ability to work remote and office in Hybrid model. TU reserves the right to require in-office only.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Part-Time IT Technician

We are looking for a driven and customer-centric individual to join our IT Help Desk team. Our goal is to provide excellent technical support with outstanding customer service. The ideal candidate... More will share a passion for problem solving while delivering an exceptional support experience to maintain a high bar for customer satisfaction. In this role, you will play a crucial part in supporting our internal employees by resolving their technical problems. You will act as the first line of support for internal employees. We are seeking a self-motivated and dependable Helpdesk Tech who is passionate about IT support. Responsibilities: Answer and respond to all help desk tickets, emails, and IT support slack channels in a timely mannerTrack and monitor support tickets and access requests to ensure timely resolution that is compliant with the IT teams SLA targets Support new and existing employees while delivering an excellent customer experience Assist customers with technical problems related to Apple MacBooks, monitors, and Bluetooth enabled devices such as wireless keyboards and miceAssist customers with their technical issues in corporate SaaS applications like Google Workspace, Okta, Slack, Jira, Confluence, etc. Document IT help desk team processes and customer facing knowledge base articlesAssist with any other tasks or projects as assigned by IT Manager Collaborate regularly with IT Engineering and InfoSec teams to complete support requests and elevate the IT experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Server Administrator

Insight Global is looking for a Senior Server Administrator to provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. This... More person would be assisting the Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking incidents in a consistent and timely manner to ensure that quality standards are met. This person will be a third shift individual, with hours from Tuesday-Saturday, 11:00pm to 7:30am.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Salesforce Administrator

An employer in the insurance industry is looking for a junior Salesforce Administrator to join the team and sit fully-remote. The Salesforce Administrator will support the Property and Casualty (P&C)... More side of the business, ensuring the Salesforce platform is optimally configured and maintained. This role involves a blend of technical skills and people skills, with a focus on handling help desk tickets, providing Tier 1 support, and implementing changes within the Salesforce environment. The Salesforce Administrator will receive and address help desk tickets, identify user issues, and provide training to enhance user competence. They will classify issues into appropriate categories, whether they are enhancements or bugs, and implement solutions as part of the change management process. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Technical Support Engineer

Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month... More contract with the possibility of extensions.In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems. Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to google workspace administration issues. In this role we are looking for someone to have experience with both Google Workspace administration and Active Directory administration. This is for a team that will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, as the processes for this role are still undefined, so we are looking for people who like to take on a challenge.You must be someone who works well in a collaborative environment as teamwork is key in a role like this.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less