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Jun 12, 2024

Seattle, WA

|

Help Desk

|

Contract,Perm Possible

|

$18 - $26 (hourly estimate)

{"JobID":362893,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-122.321272727273,"Longitude":47.5911818181818,"Distance":null},"State":"Washington","Zip":"98134","ReferenceID":"SEA-711353","PostedDate":"\/Date(1718216260000)\/","Description":"An Employer is looking for a Help Desk Associate in the Seattle, WA area. This individual will act as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. They will also respond to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and roasting plants globally. If this sounds like you, please apply online today!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Tier 1 Help Desk Associate","City":"Seattle","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Must Haves: ? Experience in a Help desk or customer support environment supporting various hardware, software and personal computer tools: 1 year. ? Experience in problem management and knowledge base tools? Ability to communicate clearly and concisely, both orally and in writing. ? Ability to handle multiple tasks. ? Ability to work in a fast-paced and changing environment. ? Ability to work as part of a team. ? Ability to deliver customer service to users with various levels of computer knowledge. ? Ability to work with users of various levels of computer knowledge. ? Strong technical aptitude and troubleshooting skills.","Skills":"Any experience with retail Point of Sale systems and or computing systems is a plus","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.4000,"SalaryLow":17.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An Employer is looking for a Help Desk Associate in the Seattle, WA area. This individual will act as a first point of contact within the Enterprise Help Desk (EHD) for information systems user... problems. They will also respond to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and roasting plants globally. If this sounds like you, please apply online today!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 17, 2024

Columbus, IN

|

Desktop Support

|

Contract

|

$14 - $22 (hourly estimate)

{"JobID":358107,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-85.9,"Longitude":39.2132727272727,"Distance":null},"State":"Indiana","Zip":"47201","ReferenceID":"CLV-705478","PostedDate":"\/Date(1715962605000)\/","Description":"Main Responsibilities: *Communication between field, sales, business development managers, clients, and or co-workers *Provide a complete daily turnover including active wells, pending tickets, resource outages, and outstanding issues * Answers and directs phone calls to appropriate departments * LiftWatcher + LiftIQ Administrative tasks + help desk monitoring *Well Management (Creation, deletion, modification, Admin Center) *User account management *Basic real-time communication troubleshooting *Check RTU Address *Check IP AddressWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Help Desk Assistant","City":"Columbus","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Knowledge and experience using ticketing systems preferred *1-2 years of prior support experience *Attention to detail *Initiative *Excellent written \u0026 verbal communication *Problem-solving skills *Excellent customer service skills","Skills":"","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":21.6000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Main Responsibilities: *Communication between field, sales, business development managers, clients, and or co-workers *Provide a complete daily turnover including active wells, pending tickets,... resource outages, and outstanding issues * Answers and directs phone calls to appropriate departments * LiftWatcher + LiftIQ Administrative tasks + help desk monitoring *Well Management (Creation, deletion, modification, Admin Center) *User account management *Basic real-time communication troubleshooting *Check RTU Address *Check IP AddressWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Nov 10, 2022

Phoenix, AZ

|

Help Desk

|

Contract-to-perm

|

$17 - $26 (hourly estimate)

{"JobID":239407,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-112.061,"Longitude":33.736,"Distance":null},"State":"Arizona","Zip":"85027","ReferenceID":"PHX-526694","PostedDate":"\/Date(1668118440000)\/","Description":"Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Fully Remote Service Desk","City":"Phoenix","ExpirationDate":null,"PriorityOrder":0,"Requirements":"6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important skill! A brief understanding of Microsoft Suit tools and familiarity with a ticketing system Strong customer service orientation","Skills":"Plusses: ServiceNow Experience Bilingual Certifications (A+ \u0026 Google)","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":25.7400,"SalaryLow":17.1600,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Day to Day:A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat... generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, deinstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, deinstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 12, 2024

Purchase, NY

|

Help Desk

|

Contract

|

$18 - $26 (hourly estimate)

{"JobID":362817,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-73.6852727272727,"Longitude":41.0542727272727,"Distance":null},"State":"New York","Zip":"10577","ReferenceID":"HAR-711437","PostedDate":"\/Date(1718205405000)\/","Description":"A client is looking for an IT Support Technician to sit fully remote for a global cargo airline company. This person will be responsible for first level support for all incoming technical incidents and managing and documenting resolutions in the Cherwell ticketing system. They will be troubleshooting primarily software incidents, working closely with Active Directory, O365, and Citrix, while also maintaining and resolving incidents with internal airline-specific applications that will be part of the training process. They will also manage hardware repairs, as well as occasional network or connectivity support. The end-users may consist of corporate employees, as well as pilots and airline staff. Most of their shift will consist of helping end users via phone support, along with prioritizing tasks, communicating with the other technician on shift, and tracking status of repairs, replacements, and hardware delivery schedules. This person will need to have the ability to develop and maintain positive customer relations as well as having the technical skills to diagnose and resolve issues. They need to be comfortable with a pay rate between $20-22/hr based on experience level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Night Shift REMOTE IT Support Technician","City":"Purchase","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2-3+ years of experience in an IT support role in a Windows environmentStrong recent experience using Active Directory to reset password and create accountsStrong experience troubleshooting O365Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptopsStrong recent experience using a ticketing system Understanding network fundamentals and how to troubleshoot connectivity issues Strong communication and customer service skills","Skills":"Experience troubleshooting ExchangeUnderstanding of, if not experience with, what Citrix isExperience working with Cherwell ticketing system Experience using Bomgar Experience using Cisco agent Experience troubleshooting MS Teams Experience working for an airline","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.4000,"SalaryLow":17.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client is looking for an IT Support Technician to sit fully remote for a global cargo airline company. This person will be responsible for first level support for all incoming technical incidents... and managing and documenting resolutions in the Cherwell ticketing system. They will be troubleshooting primarily software incidents, working closely with Active Directory, O365, and Citrix, while also maintaining and resolving incidents with internal airline-specific applications that will be part of the training process. They will also manage hardware repairs, as well as occasional network or connectivity support. The end-users may consist of corporate employees, as well as pilots and airline staff. Most of their shift will consist of helping end users via phone support, along with prioritizing tasks, communicating with the other technician on shift, and tracking status of repairs, replacements, and hardware delivery schedules. This person will need to have the ability to develop and maintain positive customer relations as well as having the technical skills to diagnose and resolve issues. They need to be comfortable with a pay rate between $20-22/hr based on experience level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 13, 2024

Phoenix, AZ

|

Help Desk

|

Contract-to-perm

|

$28 - $42 (hourly estimate)

{"JobID":363185,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-112.009,"Longitude":33.5192727272727,"Distance":null},"State":"Arizona","Zip":"85016","ReferenceID":"PHX-711736","PostedDate":"\/Date(1718313392000)\/","Description":"We are looking for a Printer Fleet Lead/Specialist to join our client\u0027s solutions team. This resource will be administrating AC solutions, working with non-reporting devices. The day to day of this role will be administrating and managing HP AC, DSS systems, and WebJet Admin.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Printer Fleet Leader","City":"Phoenix","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Demonstrates expert knowledge of HP\u0027s latest technology \u0026 solutions.-Digital Send Software (DSS) (DSS Workflow Solutions)-HP Access Control (HPAC), so knowledge of secure pull print, knowledge of security behind print jobs, print release, etc.-Secure Pull Print (SPP)-HP Security Manager (HPSM)-Webjet Admin-FirmwareHas a deep understanding of HP\u0027s product \u0026 service capability.Experience with IP networking.","Skills":"","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":42.0000,"SalaryLow":28.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are looking for a Printer Fleet Lead/Specialist to join our client's solutions team. This resource will be administrating AC solutions, working with non-reporting devices. The day to day of this... role will be administrating and managing HP AC, DSS systems, and WebJet Admin.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 04, 2024

San Diego, CA

|

Software Engineering

|

Contract-to-perm

|

$40 - $60 (hourly estimate)

{"JobID":361166,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-117.159181818182,"Longitude":32.7366363636364,"Distance":null},"State":"California","Zip":"92101","ReferenceID":"SDG-709375","PostedDate":"\/Date(1717524960000)\/","Description":"An employer in the insurance industry is looking for a junior Salesforce Administrator to join the team and sit fully-remote. The Salesforce Administrator will support the Property and Casualty (P\u0026C) side of the business, ensuring the Salesforce platform is optimally configured and maintained. This role involves a blend of technical skills and people skills, with a focus on handling help desk tickets, providing Tier 1 support, and implementing changes within the Salesforce environment. The Salesforce Administrator will receive and address help desk tickets, identify user issues, and provide training to enhance user competence. They will classify issues into appropriate categories, whether they are enhancements or bugs, and implement solutions as part of the change management process. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Salesforce Administrator","City":"San Diego","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2-3 years\u0027 experience as a Salesforce AdministratorUnderstanding of Flow Builder within Salesforce -- able to create objects, fields, and reportsSalesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, and Salesforce Certified Platform App BuilderStrong communication skills required","Skills":"Omni Studio ExperienceExperience working in Azure DevOpsExperience working in the insurance industry","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":60.0000,"SalaryLow":40.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer in the insurance industry is looking for a junior Salesforce Administrator to join the team and sit fully-remote. The Salesforce Administrator will support the Property and Casualty (P&C)... side of the business, ensuring the Salesforce platform is optimally configured and maintained. This role involves a blend of technical skills and people skills, with a focus on handling help desk tickets, providing Tier 1 support, and implementing changes within the Salesforce environment. The Salesforce Administrator will receive and address help desk tickets, identify user issues, and provide training to enhance user competence. They will classify issues into appropriate categories, whether they are enhancements or bugs, and implement solutions as part of the change management process. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 18, 2024

Fort Walton Beach, FL

|

Desktop Support

|

Contract,Perm Possible

|

$26 - $38 (hourly estimate)

{"JobID":363877,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-86.5985454545455,"Longitude":30.4262727272727,"Distance":null},"State":"Florida","Zip":"32547","ReferenceID":"DGO-711787","PostedDate":"\/Date(1718730983000)\/","Description":"Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month contract with the possibility of extensions.In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems. Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to google workspace administration issues. In this role we are looking for someone to have experience with both Google Workspace administration and Active Directory administration. This is for a team that will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, as the processes for this role are still undefined, so we are looking for people who like to take on a challenge.You must be someone who works well in a collaborative environment as teamwork is key in a role like this.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Technical Support Engineer","City":"Fort Walton Beach","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- In depth knowledge on Windows and Chrome OS (administration experience)- Google Workspace administration experience formerly known as G Suite- Active Directory Administration experience- Must have strong knowledge of service desk operations, standard processes, ticketing systems and technologies- Comfortable with phone and video support","Skills":"- Education technology experience, ideally PowerSchool or Canvas- Zendesk Ticketing experience","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":38.4000,"SalaryLow":25.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month... contract with the possibility of extensions.In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems. Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to google workspace administration issues. In this role we are looking for someone to have experience with both Google Workspace administration and Active Directory administration. This is for a team that will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, as the processes for this role are still undefined, so we are looking for people who like to take on a challenge.You must be someone who works well in a collaborative environment as teamwork is key in a role like this.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 18, 2024

Tacoma, WA

|

Desktop Support

|

Contract,Perm Possible

|

$26 - $38 (hourly estimate)

{"JobID":363876,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-122.467363636364,"Longitude":47.224,"Distance":null},"State":"Washington","Zip":"98409","ReferenceID":"DGO-711781","PostedDate":"\/Date(1718730983000)\/","Description":"Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month contract with the possibility of extensions.In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems. Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to google workspace administration issues. In this role we are looking for someone to have experience with both Google Workspace administration and Active Directory administration. This is for a team that will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, as the processes for this role are still undefined, so we are looking for people who like to take on a challenge.You must be someone who works well in a collaborative environment as teamwork is key in a role like this.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Technical Support Engineer","City":"Tacoma","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- In depth knowledge on Windows and Chrome OS (administration experience)- Google Workspace administration experience formerly known as G Suite- Active Directory Administration experience- Must have strong knowledge of service desk operations, standard processes, ticketing systems and technologies- Comfortable with phone and video support","Skills":"- Education technology experience, ideally PowerSchool or Canvas- Zendesk Ticketing experience","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":38.4000,"SalaryLow":25.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month... contract with the possibility of extensions.In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems. Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to google workspace administration issues. In this role we are looking for someone to have experience with both Google Workspace administration and Active Directory administration. This is for a team that will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, as the processes for this role are still undefined, so we are looking for people who like to take on a challenge.You must be someone who works well in a collaborative environment as teamwork is key in a role like this.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 20, 2024

Atlanta, GA

|

Project Manager

|

Contract

|

$42 - $62 (hourly estimate)

{"JobID":364354,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.3872727272727,"Longitude":33.7531818181818,"Distance":null},"State":"Georgia","Zip":"30303","ReferenceID":"ATL-713352","PostedDate":"\/Date(1718885767000)\/","Description":"A federal client of Insight Global is looking for highly motivated or experienced analyst with an interest of background, respectively in healthcare, public health, or health information technology to directly assist on an Electronic Case Reporting Onboarding Team with daily federal end client customer inquiries related to onboarding new healthcare organizations submitting electronic case reports to the appropriate public health agencies. The analyst will be expected to manage daily the eCR Mailbox, triage emails appropriately, and optimize mailbox management to meet evolving needs of the client and the eCR Onboarding Team. Must be extremely organized, responsive to multiple client needs simultaneously, and have exceptional communications skills. Background in communications, Knowledge Management tools, Customer Relationship Management tools and continuous business process improvement a plus. Prior experience with Digital Bridge/electronic Case Reporting (eCR) project is a huge plus. Rate Range: $35-$55/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Public Health Project Coordinator","City":"Atlanta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s Degree and 5+ years of experience OR 7years of experienceExperience serving public health or healthcare customers in a technical support environmentExperience leading help desk teamsStrong understanding of O365 suiteAbility to create SOPs and documentationUnderstanding of technical activities such as codingExcellent written and verbal communication skills","Skills":"Microsoft Dynamics a plus -- CRM specifically","Industry":"Project Manager","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":62.4000,"SalaryLow":41.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A federal client of Insight Global is looking for highly motivated or experienced analyst with an interest of background, respectively in healthcare, public health, or health information technology... to directly assist on an Electronic Case Reporting Onboarding Team with daily federal end client customer inquiries related to onboarding new healthcare organizations submitting electronic case reports to the appropriate public health agencies. The analyst will be expected to manage daily the eCR Mailbox, triage emails appropriately, and optimize mailbox management to meet evolving needs of the client and the eCR Onboarding Team. Must be extremely organized, responsive to multiple client needs simultaneously, and have exceptional communications skills. Background in communications, Knowledge Management tools, Customer Relationship Management tools and continuous business process improvement a plus. Prior experience with Digital Bridge/electronic Case Reporting (eCR) project is a huge plus. Rate Range: $35-$55/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 12, 2024

San Antonio, TX

|

Computer Engineering

|

Contract-to-perm

|

$46 - $70 (hourly estimate)

{"JobID":351079,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-98.4862727272727,"Longitude":29.4595454545455,"Distance":null},"State":"Texas","Zip":"78248","ReferenceID":"CHS-697206","PostedDate":"\/Date(1712942177000)\/","Description":"Insight Global is looking for a Secret cleared Computer Systems Engineer to join the team sitting fully remote in support of a Federal client. The engineer will be responsible for the following: *Provide Software, System, Systems, and Cloud Architecture expertise and support. This work shall leverage the DoD Architecture Framework (DoDAF) to design enterprise ?level systems effectively and efficiently. *Monitor and interpret MHS, DoD, and higher? level engineering/information architecture policies, including systems acquisition, architecture, and interoperability, and information assurance, to determine applicability to the operating environment. *Work with a multidisciplinary team to translate project-specific needs into an approved architecture that will suit those needs, giving due consideration to resource usage and scalability. *Carry out deployment, maintenance, monitoring, and management tasks within assigned platforms including documentation development for implementations. *Participate in platform security reviews, improvements, and audits. *Develop project plans for the integration of new and migrating applications into the target environment. *Assist in scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and production deployment. *Educate teams on the implementation of new architecture initiatives, providing associated training as directed. *Develop and maintain a library of deployable reference architectures approved for use by supported customers (internal and external). *Participate in all aspects of the software development life cycle for solutions, including planning, requirements, development, testing, and quality assurance. *Maintain overall industry knowledge for assigned platform(s). *Ensure delivered solutions meet/perform to technical and functional/non-functional requirements. *Provide technical expertise and ownership in the diagnosis and resolution of issues, including documentation and root cause, remediation, and prevention strategies. *Lead architectural discussions with customers and technical teams to understand customer research, business, and technical requirements in order to develop and tailor internal and cloud reference architectures and patterns to maximize business value and ensure compliance. *Lead architectural discussions with technical teams to develop transition architectures, roadmaps and design patterns to ensure each solution is successful. *Ensure all systems and environments comply with DoD/NIST RMF standards for Federal Information Systems *Produce well written, technically detailed documents that are tailored specifically to the customer\u0027s environment, objectives and requirements. *Provide hands on implementation of proofs of concepts and pilot architectures to serve as references for large scale implementations. *Institute best practices, lessons learned, and technological approaches for IT managed services and IT modernization capabilities including service catalog, service/help desk, network services, end-user services, compute/hosting services, and other modern technologies. *Document and prepare RMF and ATO packages for final review and approval for by a federal designee. *Meld commercial products with custom developed solutions to meet functional requirements while working within the constraints of customer IT and cyber infrastructure.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Secret Computer Systems Engineer","City":"San Antonio","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*6+ years of relevant work experience *Bachelor\u0027s Degree in related field *Proficiency in providing production ready IT solutions using services from leading cloud service providers. *Strong understanding of DevOps and DevSecOps practices. *Must Have Executive Speaking and Presentation Skills -- including White board, small and large group presentations. *Must possess and maintain a DOD Secret Clearance or have the ability to obtain one . *Experience using cybersecurity tools to assess proposed software, applications and/or hardware *CISSP is preferred","Skills":"","Industry":"Computer Engineering","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":69.6000,"SalaryLow":46.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a Secret cleared Computer Systems Engineer to join the team sitting fully remote in support of a Federal client. The engineer will be responsible for the following: ... *Provide Software, System, Systems, and Cloud Architecture expertise and support. This work shall leverage the DoD Architecture Framework (DoDAF) to design enterprise ?level systems effectively and efficiently. *Monitor and interpret MHS, DoD, and higher? level engineering/information architecture policies, including systems acquisition, architecture, and interoperability, and information assurance, to determine applicability to the operating environment. *Work with a multidisciplinary team to translate project-specific needs into an approved architecture that will suit those needs, giving due consideration to resource usage and scalability. *Carry out deployment, maintenance, monitoring, and management tasks within assigned platforms including documentation development for implementations. *Participate in platform security reviews, improvements, and audits. *Develop project plans for the integration of new and migrating applications into the target environment. *Assist in scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and production deployment. *Educate teams on the implementation of new architecture initiatives, providing associated training as directed. *Develop and maintain a library of deployable reference architectures approved for use by supported customers (internal and external). *Participate in all aspects of the software development life cycle for solutions, including planning, requirements, development, testing, and quality assurance. *Maintain overall industry knowledge for assigned platform(s). *Ensure delivered solutions meet/perform to technical and functional/non-functional requirements. *Provide technical expertise and ownership in the diagnosis and resolution of issues, including documentation and root cause, remediation, and prevention strategies. *Lead architectural discussions with customers and technical teams to understand customer research, business, and technical requirements in order to develop and tailor internal and cloud reference architectures and patterns to maximize business value and ensure compliance. *Lead architectural discussions with technical teams to develop transition architectures, roadmaps and design patterns to ensure each solution is successful. *Ensure all systems and environments comply with DoD/NIST RMF standards for Federal Information Systems *Produce well written, technically detailed documents that are tailored specifically to the customer's environment, objectives and requirements. *Provide hands on implementation of proofs of concepts and pilot architectures to serve as references for large scale implementations. *Institute best practices, lessons learned, and technological approaches for IT managed services and IT modernization capabilities including service catalog, service/help desk, network services, end-user services, compute/hosting services, and other modern technologies. *Document and prepare RMF and ATO packages for final review and approval for by a federal designee. *Meld commercial products with custom developed solutions to meet functional requirements while working within the constraints of customer IT and cyber infrastructure.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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