Job Search Results for help desk

Tier II Help Desk

Insight Global is seeking an individual with a strong IT Help Desk background to assist with a PC refresh project and a windows 11 upgrade. In this role, this candidate will be assisting with both... More projects plus handling advanced IT service requests and all escalations across the organization. This candidate should be able to handle and provide assistance to employees regarding their use of computer hardware and software and be fielding tickets via phone, email, and in person.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

L2 Technical Support/ Network Admin (5x Onsite, Chicago Area)

One of the largest Supply Chain and Logistics companies is looking for a skilled Desktop Support/Network Administrator to join their growing team. This role involves traveling to all 17 sites in the... More Chicago area to provide on-site technical support. You will work closely with the enterprise network admin team to ensure seamless operation and maintenance of our network infrastructure in our Distribution Centers. Key Responsibilities:On-Site Technical Support: Travel to various sites to provide hands-on support for network, phone, and desktop issues.Printer Management: Manage and troubleshoot a fleet of 50+ Zebra printers, addressing reconfiguration and ongoing issues.Network Administration: Handle networking tasks such as taking down and reconfiguring access points (APs) and upgrading network circuits to 5 Gbps.Helpdesk Support: Assist corporate end-users through the helpdesk by diagnosing problems and offering solutions through a logical sequence of questions.Problem-Solving: Utilize strong troubleshooting skills to resolve a wide variety of technical issues efficiently, minimizing downtime.Documentation: Document procedures and follow established protocols to help IT Management identify and address recurring trends.Communication: Effectively communicate issues and resolutions to users, ensuring they are informed and satisfied with the support provided.Hardware/Software Setup: Set up new hardware and software as needed.On-Call Support: Be available for on-call support as required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Night Shift REMOTE IT Support Technician

A client is looking for an IT Support Technician to sit fully remote for a global cargo airline company. This person will be responsible for first level support for all incoming technical incidents... More and managing and documenting resolutions in the Cherwell ticketing system. They will be troubleshooting primarily software incidents, working closely with Active Directory, O365, and Citrix, while also maintaining and resolving incidents with internal airline-specific applications that will be part of the training process. They will also manage hardware repairs, as well as occasional network or connectivity support. The end-users may consist of corporate employees, as well as pilots and airline staff. Most of their shift will consist of helping end users via phone support, along with prioritizing tasks, communicating with the other technician on shift, and tracking status of repairs, replacements, and hardware delivery schedules. This person will need to have the ability to develop and maintain positive customer relations as well as having the technical skills to diagnose and resolve issues. They need to be comfortable with a pay rate between $20-22/hr based on experience level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

MDM Specialist - LOCAL TO SOCAL

Day to day: The Endpoint Asset and MDM Specialist is responsible for managing the endpoint inventory and Mobile Device Management (MDM) environments for Information Technology Services and its... More adjacent departments. This role demands a solid foundation in inventory management and a demonstrated ability to implement and support MDM solutions, particularly within a higher education context. The ideal candidate will have an in-depth understanding of endpoint management principles and a successful track record in managing large-scale environments.Pay Rate for this job is $35 - 40/hr based on seniority.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less