Job Search Results for help desk

Senior Director, HR

This interim leadership role provides critical coverage during the planned leave of absence of the VP of People. Serving as the senior functional lead for all People & Culture matters, the role... More ensures seamless operational continuity across global HR functions. Responsibilities include maintaining compliance, mitigating organizational risk, and offering strategic guidance to senior leadership. The interim leader will support and manage the People & Culture team, acting as a trusted advisor while driving high-impact initiatives such as employee relations, HR compliance oversight, and operational support during key periods like year-end, benefits transitions, and HRIS implementation. This position is essential for sustaining stability and delivering senior-level HR expertise throughout a high-stakes, peak business cycle.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Digital Support Specialist

In this Digital Support Specialist role, you will be on the front line of a small, mission-driven team that is focused on ensuring the uptime of our ever-growing digital display network by reviewing... More and verifying incoming technical service requests, automated alerts and issues across the United States. You will be focused on verifying the severity of the issues and then communicating and following up with our markets and vendors towards issue resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

EMR Application support technician

A large home healthcare company is looking to hire an EMR Application support technician to join their support team of 9. This person will act as a SME for an EMR application called HomeCare Homebase... More and be responsible for supporting/troubleshooting any technical issues for office staff and clinical field workers. This person will respond to a wide range of ticket requests coming through via phone call, email, chat and JIRA ticketing system. There will be a wide range of troubleshooting requests coming through the system such as: resolving a workflow issue within the application, resolving scheduling issues to password resets. There will be a robust training program provided and upon conversion to a FTE shifts could change slightly and there will be a on call rotation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Cloud Service Administrator - Night Shift

Insight Global is looking for a Remote Cloud Administrator to join their team. The working hours will be Friday - Sunday 7pm-7am. This person is responsible for delivering exceptional technical and... More customer support by managing inbound service requests and ensuring timely resolution using strong troubleshooting and communication skills. This role serves as the primary point of contact for customers, resolving system and infrastructure issues across Microsoft and Linux operating systems, VMware vSphere virtualization, and desktop technologies?both physical and virtual. The administrator actively monitors infrastructure, responds to alerts, and collaborates with engineering teams to maintain system availability and business continuity. Responsibilities include executing regular system patching, referencing technical documentation, and adhering to security protocols. Experience with advanced blade architectures such as Cisco UCS and HP BladeSystem, as well as datacenter-wide virtualization, is preferred. The role also involves supporting end-users, maintaining knowledge base resources, and escalating issues within established SLAs. Previous experience in customer service, help desk, or service desk environments is beneficial. A bachelor?s degree in Information Management, Computer Science, or a related field?or equivalent experience?is preferred.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- IT Business Analyst

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need... More level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

AWS Splunk Engineer

Seeking a Cloud Engineer to provide Tier 3 support for a large-scale biometric system. Responsibilities include system monitoring, troubleshooting, software/hardware configuration, and dashboard... More creation. The role involves direct customer interaction and occasional on-call support.Responsibilities include:? Help develop, document, communicate, and enforce a network technology policy. ? Be responsible for the installation and configuration of new software and hardware, including the server network, devices, and firewalls. ? Be responsible for monitoring system performance, IT system operations and storage utilization. ? Plan for necessary hardware or software upgrades to support system growth. ? Manage user accounts and assets and assign and update security permissions on the network according to security policy. ? Provide support with escalated help desk requests. ? Perform typical system administrator activities.? Create, edit, and maintain Splunk dashboards to measure system performance.? Review systems performance logs to identify anomalies and troubleshoot issues. ? Identify root cause and documenting troubleshooting steps to resolution. ? Support active directory/LDAP, certificate services, network communications, and group policy and security compliance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less