Job Search Results for help desk
Aug 26, 2025
Richmond, VA
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Help Desk
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Contract,Perm Possible
|
$17 - $21 (hourly estimate)
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We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first point of contact for IT support, providing 24x7x365... assistance to state employees and affiliated users. This position requires holiday and weekend work, as well as 2nd and 3rd shift availability after the first 60 days of training. The pay for this is $15-22/hour based on experience.Key Responsibilities:- Respond to incoming calls, chats, and emails from users seeking technical assistance.- Provide Tier 1 troubleshooting for hardware, software, network, and application issues.- Accurately log all incidents and service requests into the ticketing system.- Escalate unresolved issues to Tier 2/3 support teams as necessary.- Follow standard operating procedures and knowledge base articles.- Maintain a high level of customer service and professionalism in all interactions.- Support users with varying levels of technical expertise.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 29, 2025
Nashville, TN
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Help Desk
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Contract-to-perm
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$20 - $25 (hourly estimate)
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An employer is looking to hire a Technical Support Coordinator to join their Digital Services Support Team. This individual will provide front line customer support by fielding and processing all... incoming service requests and monitoring the activity of the Digital Services team. This position is part of an on-call rotation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Sep 03, 2025
College Park, GA
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Help Desk
|
Contract
|
$14 - $18 (hourly estimate)
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Utilize ticketing system to communicate and thoroughly document issues and opportunities? Manage ticket queue daily to make sure all tickets are updated and communicated resolvedeffectively? Diagnose and troubleshoot simple and complex issues for both IT hardware and software byutilizing all available resources provided, such as remote access tools, automation scripts, andmonitoring platforms? Using KCS methodology, contribute to the knowledge base by flagging, editing and creatingarticles? Follow all Standard Operating Procedures? Advocate for the restaurants and own issues until completion? Maintain restaurant and business acumen by attending and pass all required training toadequately support the platforms and restaurants? Support departmental goals such as Quality, Customer Satisfaction and other key metrics.? Adhere to published work schedule and maintain excellent attendance? Demonstrate relentless teamwork through collaboration on team projects and initiativesTraining will be Local onsite at the support center-After training the role will be 100% Remote. Training shift will be ; M-F , 8-5 for 3- 4 weeks and then candidates work assigned schedule.Monday-Saturday Work Week with an Off day between (Tuesday, Wednesday, or Thursday)Different Shifts Available- Must be Flexible to work either of the below shifts until the position is offer/accepted and Permanent shift is givenShifts will be provided after training.Compensation: $15/hr to $17/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Helpdesk Analyst","City":"College Park","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Education- Training and experience from which comparable skills can be acquired? 1-3+ years experience? Working knowledge of Microsoft Office? Ability to work independently with minimal supervise? Associates or Bachelor?s Degree in Information Technology, Computer Information Systems, Business,Marketing Degree or related field? 1-3+ years Help Desk/Call Center experience? Customer service experience","Skills":"Hospitality and/or restaurant experience Preferred","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":18.0000,"SalaryLow":14.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
IT Helpdesk Agents are responsible for providing support for all technologies used by our Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our... Operators, Team Members and each other.If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of our culture by fostering collaboration and community.Provide an effortless customer experience through online or phone response to make it easy forrestaurants to get answers and solve problems? Utilize ticketing system to communicate and thoroughly document issues and opportunities? Manage ticket queue daily to make sure all tickets are updated and communicated resolvedeffectively? Diagnose and troubleshoot simple and complex issues for both IT hardware and software byutilizing all available resources provided, such as remote access tools, automation scripts, andmonitoring platforms? Using KCS methodology, contribute to the knowledge base by flagging, editing and creatingarticles? Follow all Standard Operating Procedures? Advocate for the restaurants and own issues until completion? Maintain restaurant and business acumen by attending and pass all required training toadequately support the platforms and restaurants? Support departmental goals such as Quality, Customer Satisfaction and other key metrics.? Adhere to published work schedule and maintain excellent attendance? Demonstrate relentless teamwork through collaboration on team projects and initiativesTraining will be Local onsite at the support center-After training the role will be 100% Remote. Training shift will be ; M-F , 8-5 for 3- 4 weeks and then candidates work assigned schedule.Monday-Saturday Work Week with an Off day between (Tuesday, Wednesday, or Thursday)Different Shifts Available- Must be Flexible to work either of the below shifts until the position is offer/accepted and Permanent shift is givenShifts will be provided after training.Compensation: $15/hr to $17/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 13, 2025
Dunwoody, GA
|
Help Desk
|
Perm
|
$50k - $55k (estimate)
{"JobID":434500,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-84.34,"Longitude":33.92,"Distance":null},"State":"Georgia","Zip":"30346","ReferenceID":"ATL-194346a2-942f-4e8b-bbaf-02a794f4f247","PostedDate":"\/Date(1755089494000)\/","Description":"A client is seeking a Helpdesk to joim the team in supporting level 1 customer support and triage.$45K-55K - Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Remote L1 Helpdesk","City":"Dunwoody","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Highly preferred to be located in Houston, TX - fully remote, but the rest of the team is in Houston- Bachelors Degree- 5+ years experience in SaaS product support, triaging tickets, speaking with customers to udnerstand their issues, and escalating to L2 as needed- Must have experience with Salesforce Sales Cloud, will be using for ticketing- Experience in training users","Skills":"- Houston","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":55000.0000,"SalaryLow":50000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
A client is seeking a Helpdesk to joim the team in supporting level 1 customer support and triage.$45K-55K - Exact compensation may vary based on several factors, including skills, experience, and... education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jul 16, 2025
San Jose, CA
|
Help Desk
|
Contract
|
$13 - $16 (hourly estimate)
{"JobID":428555,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-121.94,"Longitude":37.42,"Distance":null},"State":"California","Zip":"95134","ReferenceID":"SJC-55270ee7-5ad6-45f6-9c61-a408b9a4ef73","PostedDate":"\/Date(1752641076000)\/","Description":"Insight Global is seeking a skilled LLM System Monitor to support the LLM Proxy team. You will be the person monitoring and interpreting the Grafana dashboards that will signal failures and problems in order to manage the incident communication. On a day-to-day basis you will be the SRE monitoring the observability dashboards. You will either begin an incident report yourself from an automated alert, or will be pulled into a chat zone by someone who has created a ticket. From here you will be the main point of contact exhibiting great communication to the end customer and the incident commander. You will give frequent updates of the status of the incident to all parties.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"INTL - INDIA - SRE System Monitor- 3bced1c5","City":"San Jose","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-3 years of experience responding and monitoring a globally deployed web application (keeping track of permutations) -Experience working with microservices that run on a Kubernetes background-Metrics forward thought process and a strong understanding of observability tools focusing on operational Metrics: Quantiles, P99, and Prometheus -Familiarity with AWS services or any cloud provider ? foundational understanding Very Strong Communication and Customer service skills","Skills":"LLM or AI Experience","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":16.0000,"SalaryLow":12.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is seeking a skilled LLM System Monitor to support the LLM Proxy team. You will be the person monitoring and interpreting the Grafana dashboards that will signal failures and problems... in order to manage the incident communication. On a day-to-day basis you will be the SRE monitoring the observability dashboards. You will either begin an incident report yourself from an automated alert, or will be pulled into a chat zone by someone who has created a ticket. From here you will be the main point of contact exhibiting great communication to the end customer and the incident commander. You will give frequent updates of the status of the incident to all parties.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 26, 2025
Atlanta, GA
|
Help Desk
|
Contract-to-perm
|
$22 - $28 (hourly estimate)
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A client of Insight Global is looking for a end user support specialist to join their team.Must be local to AtlantaPay Rate: $30 - $35/hrWe are a company committed to creating diverse and inclusive... environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 08, 2025
Fort Worth, TX
|
Desktop Support
|
Contract-to-perm
|
$46 - $57 (hourly estimate)
{"JobID":433800,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-97.3055454545455,"Longitude":32.7526363636364,"Distance":null},"State":"Texas","Zip":"76177","ReferenceID":"FTW-801105","PostedDate":"\/Date(1754658992000)\/","Description":"As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"REMOTE- IT Business Analyst","City":"Fort Worth","ExpirationDate":null,"PriorityOrder":0,"Requirements":"2 recent years working as a Business Analyst 2 past years working within Helpdesk/ IT SupportExtensive experience with Excel for documenting projects/ requirementsExperience working with ticketing systems- ServiceNow preferredExperience with Transportation management / Logistics knowledge is requiredDetail oriented and self-driven/ proficient to work independently","Skills":"Extensive Excel and PowerPoint experience is preferredIT Help Desk Certification is a plusExperience with servers (SQL, DB)Agile process methodology experience is a plus","Industry":"Desktop Support","Country":"US","Division":"Government","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need... level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .