Job Search Results for help desk

IT Help Desk Technician

Insight Global is looking for a IT Help Desk Technician working for a large healthcare company in the Hampton Roads area. Job responsibilities include but are not limited to: Provide frontline... More support to end-users, addressing IT-related inquiries and troubleshooting technical issues promptly.Escalate complex issues to senior support personnel or appropriate teams for timely resolution.Maintain and update documentation of common issues and resolutions to enhance the efficiency of the support process.Collaborate with other IT teams to ensure seamless communication and issue resolution.Contribute to the improvement of IT support processes and procedures.Assist in training and mentoring junior helpdesk agents.Monitor and respond to IT support tickets, prioritizing based on urgency and impact on business operations.Ensure a high level of customer satisfaction through effective communication and issue resolution. Compensation: $20/hr. to $25/hr. Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Help Desk Support

A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support... More for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities:? Answer and resolve incoming technical support calls with professionalism and efficiency? Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)? Handle escalation points as necessary? Utilize downtime to perform provisioning tasks?prior provisioning experience is a plus but not required? Maintain clear communication with the team and document interactions appropriatelyAdapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift. The ideal candidate would have availability between the hours of 8 AM- 11 PM EST M-F, and will likely end up in the 11:30 AM-8 PM EST shift. Compensation: $16-$20 per hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Help Desk Support- WEEKEND SHIFTS

A local healthcare client of ours is looking for Remote Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support for... More incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities:? Answer and resolve incoming technical support calls with professionalism and efficiency? Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)? Handle escalation points as necessary? Utilize downtime to perform provisioning tasks?prior provisioning experience is a plus but not required? Maintain clear communication with the team and document interactions appropriately? Adapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 9:00 AM?5:30 PM EST, before transitioning into designated shift. The first hire will work the following shift after training:Saturday 7:00 AM?3:30 PM ESTSunday 7:00 AM?3:30 PM ESTMonday, Tuesday, and Wednesday 10:00 AM?6:30 PM EST Compensation:$16-$20 per hourExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Help Desk Support- Evening

A local healthcare client of ours is looking for Remote Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support for... More incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.Key Responsibilities:? Answer and resolve incoming technical support calls with professionalism and efficiency? Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)? Handle escalation points as necessary? Utilize downtime to perform provisioning tasks?prior provisioning experience is a plus but not required? Maintain clear communication with the team and document interactions appropriately? Adapt to overnight work schedules and demonstrate reliability in unsupervised remote work environmentsCandidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 9:00 AM?5:30 PM EST, before transitioning into designated shift. The first hire will work the following shift after training:-11:30 AM?8:00 PM EST-3:00 PM?11:30 PM ESTCompensation:$16-$20 per hourExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Service Desk Consultant

Insight Global is looking for a Service Desk Specialist to support a large University system in Atlanta, GA.This candidate will be joining the Service Desk team as an Analyst with an Account. The... More team is responsible for handling all major incidents throughout the university. The candidate in this role will be handling support via phone, chat, and tickets. Password resets, unlocking accounts, and dealing with phone issues are some of the most common issues they will be resolving. This team escalates any major issues to the Tier 2 Support Team.The candidate responds to service requests and incidents over the phone, via ticketing system, chat, Zoom and maintains a strong understanding of OIT IT (Information Technology) functions, requirements, policies, procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) colleagues This position creates Major Incident Notifications (MINs/SIAs) to resolve issues and assign tickets to IT resources. They recognize patterns of issues and proposes solutions to prevent issue recurrence and improve efficiencies. This position alerts SD management and staff resources to provide rapid responses to incidents, problems and outages.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tier 1 Service Desk Analyst (REMOTE) - WEEKEND OVERNIGHT SHIFT

An international law firm spanning across the US/Europe/Asia is looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. This role is... More primarily a phone support role and focusing on 1st level support, and then each field office has their own Level 2 Desktop techs. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. The Service Desk Analysts shift vary from day shifts, weekend, swing. We are in current need of shift: SAT-WED 12AM EST (midnight)- 830AM EST. This will be an overnight weekend shift.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls.Since this is a 365 desk there will be some US holidays that the analysts will need to work on a skeleton crew.Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation:$25/hr to $27/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Helpdesk

A large home healthcare organization is seeking a Help Desk Technician to join its Application Support team. This role will be responsible for handling incoming technical support requests via phone,... More the JIRA ticketing system, and email.The environment is fast-paced and high-volume, with an average of 15?20 calls per day, translating to approximately 20 tickets resolved daily and 100 tickets per week. Common issues include password resets, troubleshooting Microsoft Office applications (such as Outlook not responding), and supporting internal EMR applications. The role will also address Okta registration and authentication issues, among other technical challenges.In addition, this individual will provide white-glove customer service by proactively following up with users to ensure issues are fully resolved and by providing timely updates on the status of outstanding requests.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- Support Engineer (Colombia)

An employer is looking for a Support Engineer to sit remotely. The client offers an omnichannel, SaaS based platform for ecommerce. You will primarily be focused on providing technical support for... More multinational customers, with a heavy focus on the LATAM region. You will be a key member of the menu team and address technical requirements, troubleshoot any related issues and make adjustments to ensure seamless operations. Issues may be related to menu adjustments, troubleshooting or configuring new content to upload to the platform. You will test new updates, use diagnostic tools like Datadog to analyze issues and document all customer interactions. Additional tasks will include leveraging JSON/ XML, content management and partner with escalation teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Systems Engineer

Insight Global is seeking a motivated MTS, Corporate IT professional to join a dynamic team supporting identity, devices, SaaS platforms, and end-user operations. This role requires strong... More organizational skills, collaboration, and a willingness to learn while working within established systems and processes. You will provide reliable, hands-on IT support for both in-office and remote employees, efficiently resolving Help Desk tickets while delivering exceptional customer service.Key Responsibilities?Deliver IT support for employees across remote and onsite environments; resolve Help Desk tickets promptly.?Manage and support MDM fleet for macOS, iOS, and Windows devices.?Provide onsite assistance for basic network troubleshooting and A/V systems.?Administer and optimize identity and SaaS platforms (e.g., Okta), including integrations and role-based access controls.?Coordinate hardware procurement and asset management; maintain accurate inventory throughout lifecycle.?Create and maintain clear, accessible IT documentation for technical and non-technical audiences.?Support IT initiatives by managing priorities, executing projects, and communicating updates to stakeholders.?Maintain security hygiene through access reviews and identity security tasks.?Assist with onboarding and offboarding processes for employees and contractors.?Develop simple automations to reduce manual work and improve operational efficiencyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- IT Business Analyst

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need... More level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less