Job Search Results for help desk

Help Desk Technician

Support the flow of inbound help desk tickets throughout a Windows 10/11 upgrade for a major healthcare clientContribute to clearing ServiceNow ticket backlog while also taking 35-40 service desk... More calls per dayTroubleshoot Office 365 and user access points (2FA, MFA)Work on a team of 15 other help desk resources to support long-term growth and maintenance of Windows environment lifecycleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Help Desk- INTL Colombia

Insight Global is seeking a Technical Support Specialist to assist internal users with computer applications and hardware, including PCs, servers, and mainframes. This role involves answering... More questions about system procedures, online transactions, system status, and downtime protocols. The specialist will collaborate with network services, software engineering, and application development teams to restore service and resolve issues. They will maintain a troubleshooting log to ensure timely resolution and communicate regularly with supervisors and senior team members for guidance and feedback. The position also requires building strong internal relationships and explaining relevant policies and practices as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Cloud Service Administrator - Night Shift

Insight Global is looking for a Remote Cloud Administrator to join their team. The working hours will be Friday - Sunday 7pm-7am. This person is responsible for delivering exceptional technical and... More customer support by managing inbound service requests and ensuring timely resolution using strong troubleshooting and communication skills. This role serves as the primary point of contact for customers, resolving system and infrastructure issues across Microsoft and Linux operating systems, VMware vSphere virtualization, and desktop technologies?both physical and virtual. The administrator actively monitors infrastructure, responds to alerts, and collaborates with engineering teams to maintain system availability and business continuity. Responsibilities include executing regular system patching, referencing technical documentation, and adhering to security protocols. Experience with advanced blade architectures such as Cisco UCS and HP BladeSystem, as well as datacenter-wide virtualization, is preferred. The role also involves supporting end-users, maintaining knowledge base resources, and escalating issues within established SLAs. Previous experience in customer service, help desk, or service desk environments is beneficial. A bachelor?s degree in Information Management, Computer Science, or a related field?or equivalent experience?is preferred.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Systems Engineer

Insight Global is seeking a motivated MTS, Corporate IT professional to join a dynamic team supporting identity, devices, SaaS platforms, and end-user operations. This role requires strong... More organizational skills, collaboration, and a willingness to learn while working within established systems and processes. You will provide reliable, hands-on IT support for both in-office and remote employees, efficiently resolving Help Desk tickets while delivering exceptional customer service.Key Responsibilities?Deliver IT support for employees across remote and onsite environments; resolve Help Desk tickets promptly.?Manage and support MDM fleet for macOS, iOS, and Windows devices.?Provide onsite assistance for basic network troubleshooting and A/V systems.?Administer and optimize identity and SaaS platforms (e.g., Okta), including integrations and role-based access controls.?Coordinate hardware procurement and asset management; maintain accurate inventory throughout lifecycle.?Create and maintain clear, accessible IT documentation for technical and non-technical audiences.?Support IT initiatives by managing priorities, executing projects, and communicating updates to stakeholders.?Maintain security hygiene through access reviews and identity security tasks.?Assist with onboarding and offboarding processes for employees and contractors.?Develop simple automations to reduce manual work and improve operational efficiencyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- IT Business Analyst

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need... More level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

AWS Splunk Engineer

Seeking a Cloud Engineer to provide Tier 3 support for a large-scale biometric system. Responsibilities include system monitoring, troubleshooting, software/hardware configuration, and dashboard... More creation. The role involves direct customer interaction and occasional on-call support.Responsibilities include:? Help develop, document, communicate, and enforce a network technology policy. ? Be responsible for the installation and configuration of new software and hardware, including the server network, devices, and firewalls. ? Be responsible for monitoring system performance, IT system operations and storage utilization. ? Plan for necessary hardware or software upgrades to support system growth. ? Manage user accounts and assets and assign and update security permissions on the network according to security policy. ? Provide support with escalated help desk requests. ? Perform typical system administrator activities.? Create, edit, and maintain Splunk dashboards to measure system performance.? Review systems performance logs to identify anomalies and troubleshoot issues. ? Identify root cause and documenting troubleshooting steps to resolution. ? Support active directory/LDAP, certificate services, network communications, and group policy and security compliance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Adoption & Enablement Lead

As an AI Adoption & Enablement Lead, you will serve as the go-to expert who enables both our internal team and clients to adopt and realize value from AI solutions. Think of this as a developer... More relations role applied to consulting: you'll blend technical expertise, training, client advisory, and asset development to make AI accessible, effective, and transformative. This position represents a foundational role in our newly created Data & AI Business Unit, where you'll help establish AI standards and practices from the ground up to drive innovation in restructuring and turnaround engagements. By joining at this early stage, you'll have the opportunity to shape the unit's direction, build internal capabilities, and position the client as a leader in AI-driven transformations for mid-market companies.RESPONSIBILITIES The AI Adoption & Enablement Lead is given significant responsibility and plays a vital role in ensuring successful AI integration and outcomes for our clients and internal teams. Your involvement in initiatives will include, but are not limited to: Internal Enablement (40%)?Act as the AI "help desk": answer questions, troubleshoot issues, guide prompt engineering, and facilitate use-case brainstorming?Run regular office hours, whiteboarding sessions, and role-based training programs (fundamentals for analysts, advanced patterns for senior consultants, governance for partners)?Build and maintain the firm's AI knowledge base: playbooks, prompt patterns, tool selection guides, decision frameworks, and adoption metrics (e.g., usage rates, time-to-competency)?Champion responsible AI practices and safe use with sensitive client data?Track and report internal adoption metrics, including training completion rates and asset reuseClient Enablement (25%)?Lead discovery workshops to identify high-impact AI opportunities in client operations, tailored to restructuring scenarios (e.g., financial analysis, risk assessment)?Design and facilitate pilot programs with clear success criteria, governance, and measurement frameworks?Deliver training to client teams, translating technical capabilities into business outcomes; create adoption roadmaps and client-facing documentation?Partner with consulting teams to embed AI into turnaround playbooks?Advise clients on responsible AI: policies, risk controls, evaluation, and compliance considerations in turnaround contextsAsset Development (25%)?Build and maintain reusable prompt libraries organized by function (e.g., financial analysis, scenario modeling, risk assessment)?Develop AI agents and agentic workflows for common consulting tasks (e.g., knowledge retrieval, doc automation, summarization)?Create context bundles and data preparation templates for rapid deployment?Establish evaluation harnesses to test accuracy, safety, cost, and performance?Implement versioning, governance, and "PromptOps" best practices; document patterns, anti-patterns, and lessons learnedGTM Support (10%)?Create demos, case studies, and proposal content for business development?Support RFP responses with technical narratives and ROI models?Represent the client at conferences, webinars, and client events?Contribute to firm thought leadership through articles, presentations, and community engagementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less