Job Search Results for help desk

Traveling Help Desk Analyst

Travel Service Desk supporting internal employees and building out a SOC. Need to be able to travel with the company potentially every week for 6 months.We are a company committed to creating diverse... More and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Service Desk Analyst

Remote Service Desk Analyst to support internal employees - 2 shifts:Friday - Tuesday 6AM - 3PMFriday/Sat/Sun 8PM - 10AMWe are a company committed to creating diverse and inclusive environments where... More people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

User Research Helpline Specialist

Insight Global is seeking Remote Helpline Specialists to assist participants in user research studies with hardware troubleshooting. This team addressing research participant inquiries via email or... More phone, troubleshooting issues, and ensuring compliance with research protocols for consumer electronic devices.Logistics: Schedule: Mon ? Friday Shifts: 8 hour shifts between 7:30am ? 11pm EST *options to work weekends tooProject duration: March ? Sept *with possible extensions Key Responsibilities: ? Respond to participant questions and concerns promptly via email and phone, providing clear and accurate guidance. ? Troubleshoot technical issues participants may encounter with research tools or platforms. ? Follow up with participants to ensure adherence to study protocols and timelines. ? Document interactions with participants and escalate complex issues to the research team as needed. ? Maintain a professional and supportive tone, fostering a positive experience for all participants. ? Collaborate with User Researchers to refine communication strategies and troubleshoot recurring issues.?Work within Zendesk to close out tickets in a timely manner to not delay the research studyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

1 MONTH REMOTE Tier 2 Desktop Support

As an IT Support Technician II (Help Desk Technician), you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support... More for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Field Service Engineer

Job Overview:Insight Global is looking for a full-time Field Service Engineer for a client. This is a customer service focused engineering position that links the Company's Engineering Department to... More a variety of internal and external customers. This individual can sit remotely, but face-to-face meetings and field inspections of rail cars/components may also be required. In this role, you will work closely with customers to troubleshoot issues, providing technical guidance in the help desk/incident management software with the goal of safely repairing and quickly returning company equipment to revenue service. Interactions are primarily via email and phone.Key Responsibilities:?Receive and resolve Engineering Help Desk emails and phone calls?Thoroughly document work activities within the help desk software for future reference and trend analysis?Research requests and communicate appropriate guidance to the customer?Discuss detailed technical information via email, on the telephone, and face-to-faceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE- IT Business Analyst

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need... More level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing. Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Manager, IT Service Delivery ? Field Operations

The Sr. Manager, IT Field Operations manages a national team of onsite IT resources at ITSM practices, handling escalations from the Service Desk, coordinating onsite field support, supplemental... More field support vendor management, and partnering with key stakeholders to advance IT projects and initiatives. As a technical leader overseeing both individual contributors and people managers, this resource will help ensure our onsite and field support teams operate at a high level and consistently advance the broader goals of our IT Support Model. The role will be 80% people management and 20% hands on technical. It will be managing a team of 20 resources located at various practices as Site Managers and Tier 2 support. Travel will be heavier up front as you get acclimated with the team. ? Reports to Director, IT Service Delivery; adhering to all Service Delivery processes and procedures. ? Supervise day-to-day performance of onsite practice IT Support resources, providing guidance, coaching, and support to drive accountability and excellence. ? Act as the primary escalation point for complex IT issues requiring onsite intervention, collaborating closely with the Service Desk team. ? Consistently keeps the customer experience at the center of process creation, team leadership, and day-to-day operations. ? Manage third-party vendor relationships to supplement onsite support where needed, including contract negotiation and performance monitoring. ? Coordinate with the end user computing team to ensure onsite resource cooperation in desktop lifecycle management schedules and standards. ? Work with vCIO and other stakeholders to align onsite activities with Practice IT roadmaps and organizational objectives. ? Establish and monitor KPIs and SLAs for field operations, consistently seeking improvements in service delivery and process efficiency. ? Develop, implement, and enforce policies and procedures for onsite IT support and incident management that address practice nuances, while still following larger service delivery processes. ? Ensure physical installation, configuration, and troubleshooting of physical technologies devices and various IT hardware at each location. ? Oversee onboarding and offboarding processes for onsite IT staff, including training, performance assessments, and career development. ? Maintain effective communication channels between the field team, internal IT leadership, and practice stakeholders. ? Ensure compliance with security, privacy, and regulatory requirements for IT operations in the field. ? Coordinate logistics for IT equipment shipments, moves, and installations as practices open, close, or relocate. ? Drive a culture of customer service, continuous improvement, and operational excellence within the field team. ? Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Contracts Paralegal

IG's client is a healthcare technology company that makes value-based care actually work. Their platform sits between health plans and providers, translating complex quality contracts into real-time,... More actionable incentives for clinical teams. When a medical assistant closes a care gap or a front desk staffer schedules a screening, they see the impact immediately. They help practices get paid for doing the right thing, and we help health plans see results from their quality investments.Role Overview:This Healthcare Contracts Paralegal will work directly with the Lead Attorney to support a value-based care technology platform and their risk-bearing entities (ACO, MSO, and IPA), handling first-pass drafting on commercial contracts that range from straightforward to complex.Their agreements are diverse. They contract upstream with health plans and ACOs and downstream with physician practices. Their deal structures include SaaS vendor arrangements, aggregator models, physician services agreements, and sophisticated partnership agreements. If you like variety and want to understand how all the pieces fit together, you'll enjoy this work.D2D:Commercial Contracting:Draft, review, and prepare first-pass redlines for commercial contracts, including health plan service agreements, provider network and participation agreements, vendor contracts, and data use and business associate agreements.Identify and flag key issues, unusual terms, and risk areas for attorney review.Support negotiations by preparing comparison charts, tracking open issues, and maintaining version control across deal threads.Serve as a responsive point of contact for the sales team on routine contract questions and status updatesLegal Operations & Systems:Own and improve the contract lifecycle in SpotDraft: intake workflows, template libraries, clause banks, approval routing, renewal tracking, and building robust reporting.Maintain and refine the contract obligations of inventory, including key dates, notice requirements, and renewal terms.Run and optimize the legal intake process through Jira.Build playbooks, FAQs, and self-service resources that reduce repetitive questions and let the business move faster.Corporate Records & Governance:Maintain corporate records, entity documents, resolutions, and governance materials for the parent company and subsidiaries.Handle corporate housekeeping: annual filings, registered agent coordination, minute book maintenance.Cross Functional Support:Partner with business teams to gather deal terms and ensure contracts reflect commercial intent.Coordinate with compliance on regulatory research, policy updates, and documentation.External Counsel Coordination:Manage document flow, scheduling, and information exchange for outside counsel engagements.Track outside counsel spend and flag budget variances.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Senior Security Engineer - Cisco (Must Sit in Mid-West Region)

A client of Insight Global is looking for a Remote Senior Security Engineer in the mid-west region to execute all technical components of an enterprise sales and delivery cycle. These components... More include architecting complex solutions, providing demonstrations and presentations, leading technical discussions, developing product customizations, planning and executing customer proof of concepts, providing product training and support, and leading rapid deployment efforts.Essential Duties and Responsibilities:The individual must be able to perform the essential functions of the role successfully, with reasonable accommodation provided where applicable.?Design, implement, configure, troubleshoot, and manage security solutions while researching, evaluating, and recommending security tools and emerging technologies aligned to client needs.?Collaborate with end users and stakeholders to design security solutions, develop policy recommendations, and translate business requirements into functional and technical specifications.?Develop solution architectures and implementation plans that increase system reliability, reduce risk, and optimize total cost of ownership.?Create and evaluate alternative solution designs to meet customer performance, scalability, and cost requirements.?Support engineering teams with complex technical tasks, including debugging, hardware and system support, and advanced troubleshooting.?Diagnose, resolve, and provide root-cause analysis for complex issues escalated from the help desk.?Deliver technical demonstrations, presentations, proposals, and solution collateral to communicate the organization?s value proposition and support sales and branding efforts.?Provide pre sales technical support and identify professional services opportunities across security, networking, systems, storage, virtualization, and voice/mobility solutions.?Oversee project execution by monitoring work assignments, timelines, and deliverables; document solution designs and project scope accurately and concisely.?Contribute to professional services statements of work (SOWs), provide project management support as needed, and deliver client knowledge transfer.?Ensure accurate activity tracking and reporting in Salesforce in compliance with company policies and procedures.Core Competencies:?Demonstrates a strong commitment to delivering exceptional customer service.?Maintains and continuously develops technical expertise in products, applications, and emerging technologies.?Effectively addresses and overcomes technical and business objections from prospective customers.?Proactively learns and applies new tools, technologies, and methodologies based on project requirements.?Communicates effectively at all organizational levels, from end users to senior leadership, on both business and technical topics.?Exhibits strong project management, scoping, troubleshooting, problem resolution, documentation, and customer engagement skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less