Job Search Results for call center

Bilingual Inbound Customer Support Representative (CST/MST/PST)

Insight Global is seeking a Remote Member Support Representative for a client that is one of the largest telehealth networks of registered dietitians in the country. The goal of this client is to... More help people transform their lives by making meaningful changes to their eating habits and lifestyle meeting with a Registered Dietitian virtually. As a member of their support team, you will play a crucial role in this mission. You will be at the front lines, working directly with members who call in to help them reschedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health. Every conversation you have will be a chance to make a real difference in someone's life, and to inspire them to embrace the transformative power of food as medicine. You are the first point of support that most people will have, so your ability to connect with people is crucial.The shift will be Monday-Friday from 8:30AM-5PM PST. The main responsibilities include:? Answer inbound calls from members and address any questions they have? Handle 60-70 tickets per day ? Reschedule and schedule appointments for members when requested on the call? "Upsell" by scheduling packages of visits while members are on the phone? Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment? Assist Registered Dietitians with scheduling and rescheduling members as needed? Address any questions or concerns that members may have about tele-nutritionWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Client Care Specialist- Annuities

An employer is looking for several Customer Care Specialists to join their team remotely and work EST or CST hours. This person will join the newly created "brainchild" of two well established... More private equity firms--this new company will be focused on the fixed annuity space of life insurance. The Customer Care Specialist will work in a call center environment and will report into the Customer Care Supervisor. He/she will provide personalized support to customers through all digital avenues including over the phone, email, SMS, and online chat. Other tasks include be aren't limited to: Effectively manage complex cases, document changes, and resolve customer inquiries Manage high call volumes, respond promptly to written and verbal inquiries, and maintain high performance metrics Leverage product expertise to provide tailored support ; educate customers on self-service tools Complete clear documentation of all client interactions and requests Ensure compliance with industry regulations, standards, and legal requirements and policies specific to the insurance sector--including customer data protection, claims handling, and privacy laws Collaborate cross-functionally with internal teams and vendor partners to escalate and resolve complex issues; escalate critical issues to the Supervisor Utilized advanced AI tools to improve client interactions, streamline service delivery, and enhance overall operational efficiencies This person will serve as the first point of contact customers will have and will need to provide exceptional service delivery as the company launches in Q1 2025. This is an amazing opportunity to join a start-up insurance company backed by well-established private equity firms! Compensation for this role is 65-85k per year annually. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Senior Access Engineer

One of our customers is in need of a Senior Access Engineer to join their team. This individual will provide and maintain highly specialized IT solutions and will serve as liaison between the end... More users and other network resources. They will analyze and document the business needs of project stakeholders in developing detailed business requirements for new and existing systems and/or network elements. They will use communication, analytical and problem-solving skills during the system development life cycle to maximize the benefit of all resources.Responsibilities:-Works closely and effectively with various departments including, but not limited to, Broadband Field Services, the Network Operations Control Center (NOCC), the Consumer Call Center, and Technicians in order to develop and maintain IPTV infrastructure with a keen focus on network integrity and network survivability.-Develops and maintains effective communications and working relationships and appropriately trains personnel and shares information with other departments to ensure cross functional transfer of knowledge company-wide.-Remains available for network repairs, installations, and potentially unforeseen or unplanned circumstances on a 24x7 basis when requested.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

AWS Software Engineer

A client is looking for a fully remote AWS Software Engineer to join their team. The ideal candidate will become part of a Data Center and Cloud Optimization program providing Tier 3 support to the... More Homeland Advanced Recognition Technology biometric system. The Tier 3 team works to maintain the infrastructure by installing and configuring system software and hardware, monitoring system performance, resolving customer tickets within JIRA and supporting system incident troubleshooting calls. Tier 3 members closely interact with the customer to achieve system objectives, provide ticket updates, and system status updates. The AWS developer will be help develop, document, communicate, and enforce a network technology policy. They will be managing applications that use web services to manage queue-based message services in an AWS environment. Tier 3 members are expected to be on-call for a week at a time approximately 4 6 times a year. This is a fully remote role working 9-3pm EST for their core hours.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Customer Service Representative

Insight Global is hiring for Outbound/Inbound Customer Service Representatives to join one of our large healthcare call center teams. This will be calling insurance plan members to assist and/or... More schedule the Annual Wellness Visit, assist with finding new Primary Care Providers and may help members connect with member services for any benefit questions or concerns. Agents need to be able to demonstrate excellent verbal communication and presentation skills with or without a script in a professional, personable, empathetic and friendly way. They must have strong listening skills and have the ability to adapt and respond to any communication from members. This is a full time, 40 hour/week opportunity and attendance/hours will be tracked based on actual calling time. The representative will enter the answers into the automated system online. This information will be transferred automatically to the end client where the database is held. There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day. The managers are looking for people with a strong, pleasant and happy phone presence. Individuals need to have their own computer or laptop with a Windows 10 or 11 based system -- NO Macbook or Chromebook.This project ends on December 12th. There are multiple shifts available on a first come first basis.M-F 8AM - 4:30 ESTM-F 9AM - 5:30 ESTM-F 10AM-6:30 ESTM-F 11AM - 7:30 ESTM-F 2PM - 11:30 ESTWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Landowner Qualification Representative

Insight Global is looking to hire for a Landowner Qualification Representative to join their client on a contract-to-hire engagement. This person must sit on the East Coast. Our client unlocks the... More power of family forests as a climate solution while helping thousands of landowners' care for their land and improve forest health. They are launching the Family Forest Carbon Program, which expands access to the voluntary carbon market for family forest owners from all walks of life while producing high quality forest carbon credits to help companies reach their net zero goals. The organization's strategic direction seeks to enable family forests to capture and store one billion tonnes of carbon by 2050. This Landowner Qualification Representatives ensure that landowners have a positive first experience with the introduction to the organization. The individual will listen to landowners' concerns, answer their questions and provide them with the knowledge they require to make an informed decision about joining the Family Forest Carbon Program (FFCP) family. This will include communicating heavily with landowners via phone, email and other potential channels. Representatives will help to build direct relationships working with a diverse group of landowners and their different goals. This role is central to firsthand landowners' experiences in building their future partnership with the Family Forest Carbon Program.Responsibilities * Manage calendar for daily scheduled calls with our prospective landowners both timely and efficiently. * Educate, screen, qualify, and help to enroll interested landowners into our Family Forest Carbon Program, using provided scripts and system tools. * Follow defined methods for communication to our landowners according to training material and guides provided by the Family Forest Carbon Program. * Complete outbound phone call task assignments in a timely manner. * Receive incoming calls during scheduled business hours. * Return missed calls and left voice messages within specified timeframes. * Monitor and maintain email communication with our landowners via shared inboxes. * Attend scheduled trainings for continued education on programs and services offered by the Family Forest Carbon Program. * Special project assignments as needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less