Job Search Results for call center

Remote Call Center Representative

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities: *Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Call Center Representative - Part 2

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities: *Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Care Specialist

This is a 6-month commitment with 0 distractions - my client is looking to build out a call center of excellence which means? They are looking for a dynamic individual who has extensive call center... More experience: 5 P's - Punctual, Poise, Professional, Purposeful, & Passionate. You are looking at high call volume center (60-80 calls per day), and you'll be serving as the liaison between the company and their members and providers. You will deal with 4 different types of calls including claims status, addresses (mail), repricing of a claim, and inquiry status. Having a level of independence & being solution-oriented is a non-negotiable, reason being in this center of excellence, they are looking to shave down holding times which currently sit at 11-12 minutes? there will be supervisors on shift to escalate calls but my client is looking for someone to be resourceful enough to troubleshoot on their own before escalating. This is a metric/performance driven role - your first 60 days is mission critical for this 6-month assignment, missing any training and development (which is your first 30 days - first 4 weeks) is not permitted only in emergency case. You will be evaluated during this time and any days off will be taken into consideration. You will be a part of team that is mission critical to the overall success of the onshore call center, so commitment is EVERYTHING in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

NICE CXone Administrator

The NICE CXone Administrator is responsible for the administration, configuration, and ongoing support of the NICE CXone contact center platform in a large, enterprise environment. This role ensures... More platform stability, efficient call routing, accurate user provisioning, and a high-quality agent and customer experience. The administrator will serve as a technical subject matter expert for CXone, supporting 200+ users across multiple lines of business and partnering closely with operations, workforce management, and technology teams.Key ResponsibilitiesPlatform Administration & Configuration? Administer and support the NICE CXone platform for a large-scale contact center environment supporting 200+ agents and supervisors.? Manage user provisioning, deprovisioning, roles, permissions, skills, teams, and security profiles within CXone Admin and ACD modules.? Maintain business continuity by ensuring routing accuracy, queue performance, and system availability across voice and digital channels.? Serve as the primary escalation point for CXone-related incidents, including login issues, call routing failures, script errors, and performance concerns.? Diagnose and resolve issues involving call flows, skills assignments, agent states, and system behaviors.? Partner with NICE Support and internal technology teams to manage incidents, outages, defects, and platform upgrades.? Provide timely communication and status updates to stakeholders during incidents or service disruptions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IVR Platform Designer - Remote

Day- to-Day:One of our healthcare clients in hiring a highly analytical and technically skilled IVR & Contact Center Platform Designer to join their Contact Center Operations team. This role is ideal... More for someone who thrives at the intersection of technology, operations, and customer experience. The designer will own the creation and optimization of IVR flows, outbound dialing strategies, platform configuration, and interaction analytics?ultimately ensuring members have a seamless, efficient, and compliant experience. This is a great opportunity for a candidate who enjoys solving complex routing challenges, improving operational performance, and bringing clarity to technical processes through strong documentation. Ideal candidate looking for $45-55/hrResponsibilities:Design, build, and optimize IVR call flows across multiple business areas (Portfolio, Conversion, Member Experience, Hybrid).Create and maintain clear, well-documented IVR flowcharts that make routing logic easy for stakeholders to understand.Manage outbound dialers and campaigns, ensuring alignment with business priorities, compliance rules, and operational capacity.Maintain platform configuration including roles, permissions, routing attributes, teams, hours of operation (HOO), and do-not-call (DNC) settings.Monitor and analyze interaction analytics to identify trends, performance gaps, and opportunities to improve both IVR and agent-assisted experiences.Produce ad hoc reports to support leadership requests and operational decision-making.Develop and maintain documentation for IVR logic, platform configuration, reporting workflows, and operational standards.Partner with Operations, Technology, and Compliance to ensure contact center platforms support business goals and regulatory requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insurance Sales Manager

Salary: 80k + commission (OTE high 100k)Our client is launching a net-new remote sales team and is hiring an experienced Insurance Sales Manager to lead and scale it. This leader will own... More performance, coaching, and KPI management for a growing team of remote sales agents in a highly metrics-driven environment. This is a high-impact leadership role with strong earning potential and visibility across sales leadership. Other responsibilities include but are not limited to: ? Live call monitoring and performance coaching? Own KPIs and performance metrics (conversion, close rate, QA, productivity)? Use Excel and CRM data to drive decisions and improvements? Performance engagement, 1:1s, and team development? Partner cross-functionally with internal departmentsMay attend carrier meetings for product updatesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Verint Implementation Specialist

? Responsible for providing technical and analytical support to several large contact center sites. ? Utilize unified Workforce Optimization functionality to address a broad range of contact center... More functions.? Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team.? Improve Workforce Optimization processes by mapping and analyzing them in near real-time to identify variances, bottlenecks and opportunities to streamline steps.? Responsible for all activities associated with Workforce Management resource and schedule calculation, monitoring and evaluation.? Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.? Provide Contact Center application support and assistance. ? Provide CCaaS application administration support. Identify research process The pay range for this position is $45/hr - $60/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Scrum Master - INTL INDIA

Insight Global is seeking a strong, detail-oriented Scrum Master for one of their top banking clients to bring structure, accountability, and momentum to an established software development team.... More This role is critical to improving delivery, driving team performance, and ensuring Agile best practices are executed not just discussed. The ideal candidate is technically fluent, confident leading conversations with engineers and stakeholders, and comfortable being firm when needed. This team requires someone who can push forward progress, remove blockers decisively, and hold teams accountable to commitments.Key ResponsibilitiesLead and facilitate all Agile ceremonies including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectivesDrive consistent execution of Scrum and Agile best practices across the teamActively remove impediments and escalate issues when necessary to maintain delivery timelinesPartner closely with engineering, product, and contact center stakeholders to ensure alignmentManage and maintain Jira boards, sprint metrics, and reportingEnsure the team is meeting commitments and continuously improving velocity and qualityProvide clear structure, expectations, and follow-through?this is a hands-on, assertive Scrum Master rolePay ranges from $7-12/hr based on qualifications and years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

P&C Sales Agent

Salary: 45k + uncapped commissionLocation: Remote (Anywhere but NY, MA or CA)Shift Options: 10AM-7PM EST, 11AM-8PM EST, or 12PM-9PM ESTMy client, one of the largest providers of property and casualty... More solutions is looking to add a new class of P&C Insurance Sales Representatives to their growing Household Insurance Solutions Team. We are looking for self-motivated, high energy individuals with 2+ years of sales & insurance experience holding a P&C license to join the team, where you will sell property and casualty insurance to a captive portfolio of 1.5 MM+ existing mortgage clients. On average, you will make 40 outbound calls a day and receive up to 10-15 inbound calls a day handling inbound sales calls, following up with warm leads to attempt one-call-closes, and quote home and auto policies through a rating system. You will be required to complete a Practical Skills Assessment after your first 4 weeks and successfully demonstrate you are able to take a call from intake through quoting process (simulated customer interaction) and know the sales workflow.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Genesys Cloud Engineer

Client is seeking a hands on Genesys Cloud Engineer with strong integration experience to support a large scale enterprise transformation moving the organization from Cisco CCX to Genesys Cloud,... More while integrating Genesys with Epic, Salesforce (CRM), ServiceNow, and other supporting systems.Day to Day ResponsibilitiesGenesys Cloud Delivery? Configure and support Genesys Cloud (not Engage)? Build and modify IVR flows and call routing logic? Support lift and shift migrations from Cisco? Stand up new call center groups and pods within an existing Genesys environment? Troubleshoot call flows, routing issues, and configuration problems? Support evening cutovers and production stabilization as requiredIntegration & Automation Support? Support Epic + Genesys integration ? Assist with automated outbound dialing? Bridge Genesys with Salesforce / CRM, particularly for Patient Financial Services use cases? Help reduce fragmented, manual workflows through system integrationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less