Job Search Results for call center

Sr. Network Automation Engineer (NV, TX, MI, GA)

Insight Global is seeking a highly skilled Senior Network Automation Engineer to support a major data center client. This individual will take the lead on automation projects and the onboarding of... More new network products. The ideal candidate has a strong background in scripting, orchestration, and modern infrastructure technologies. This is a hands-on role responsible for evaluating, designing, configuring, and implementing advanced network solutions, while also mentoring junior team members and developing documentation and training resources. Youll serve as a senior technical escalation point and participate in an on-call rotation.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Network Administrator (NV, TX, MI, GA)

Insight Global is seeking an experienced Network Administrator to join our team remotely, working with our largest data center client. This role involves managing network operations, handling daily... More requests, providing services for internal and external customers, incident response, monitoring, planning, and implementing changes in the network infrastructure during maintenance windows. Responsibilities include provisioning and troubleshooting customer network circuits, implementing approved network setups and configuration standards, and developing and maintaining internal process documentation. This role includes participation in an on-call rotation, providing fourth-level technical support for escalated customer issues, and supporting Sales Engineers on an ad hoc basis.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Landowner Qualification Representative

Insight Global is looking to hire for a Landowner Qualification Representative to join their client on a contract-to-hire engagement. This person must sit on the East Coast. Our client unlocks the... More power of family forests as a climate solution while helping thousands of landowners' care for their land and improve forest health. They are launching the Family Forest Carbon Program, which expands access to the voluntary carbon market for family forest owners from all walks of life while producing high quality forest carbon credits to help companies reach their net zero goals. The organization's strategic direction seeks to enable family forests to capture and store one billion tonnes of carbon by 2050. This Landowner Qualification Representatives ensure that landowners have a positive first experience with the introduction to the organization. The individual will listen to landowners' concerns, answer their questions and provide them with the knowledge they require to make an informed decision about joining the Family Forest Carbon Program (FFCP) family. This will include communicating heavily with landowners via phone, email and other potential channels. Representatives will help to build direct relationships working with a diverse group of landowners and their different goals. This role is central to firsthand landowners' experiences in building their future partnership with the Family Forest Carbon Program.Responsibilities * Manage calendar for daily scheduled calls with our prospective landowners both timely and efficiently. * Educate, screen, qualify, and help to enroll interested landowners into our Family Forest Carbon Program, using provided scripts and system tools. * Follow defined methods for communication to our landowners according to training material and guides provided by the Family Forest Carbon Program. * Complete outbound phone call task assignments in a timely manner. * Receive incoming calls during scheduled business hours. * Return missed calls and left voice messages within specified timeframes. * Monitor and maintain email communication with our landowners via shared inboxes. * Attend scheduled trainings for continued education on programs and services offered by the Family Forest Carbon Program. * Special project assignments as needed.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

EU - Lead DBA

1. Database Design, Tuning & Scaling Architect and optimize complex PostgreSQL and MySQL database clusters to handlehigh-velocity OLTP workloads. Implement horizontal scaling strategies (e.g.,... More sharding, logical partitioning) to supportincreased load. Tune vertical scaling parameters such as connection pools, caching layers, buffer sizes,and memory allocation. Continuously improve schema design and normalization strategies for performance andflexibility.2. Query Optimization & Workload Profiling Analyze query patterns, slow query logs, and application metrics. Identify long-running or inefficient queries and collaborate with developers to refactorthem. Implement advanced indexing strategies (partial indexes, BRIN, GIN, etc.) to reducequery latency. Conduct proactive workload profiling to prevent performance degradation at scale. Thisincludes regularly benchmarking representative workloads, identifying emerging hotspotsor contention areas, analyzing I/O and CPU usage under various load patterns, andforecasting capacity requirements. The consultant will develop profiling automationscripts, simulate growth scenarios, and implement preemptive optimizations to safeguardagainst latency spikes and throughput bottlenecks as the player base or featurecomplexity grows.3. Infrastructure & Platform Engineering Manage and optimize databases on AWS (RDS, Aurora) Google Cloud Platform(CloudSQL) and MySQL/Postgres on Data center platforms Design multi-region, fault-tolerant, and geo-replicated systems to support global gameavailability. Support both cloud-native and hybrid infrastructure environments, includingKubernetes-based deployments. Contribute to IaC tooling (Terraform, Ansible) to automate DB provisioning, scaling, andconfiguration.4. High Availability, Replication, and DR Design and implement high availability (HA) setups using streaming replication, GTID,failover nodes, etc. Ensure low-latency and durable replication strategies across regions and cloudproviders. Define and test comprehensive backup/recovery and disaster recovery (DR)procedures. Minimize RTO/RPO for game-critical workloads.5. Monitoring, Observability & Incident Response Build and maintain observability dashboards using Datadog, Grafana, CloudWatch,and native DB tools. Set up and fine-tune alerts for key metrics (e.g., replication lag, query timeouts, cache hitratios). Participate in 24/7 on-call rotations, triaging incidents and driving resolution. Perform root cause analysis (RCA) and contribute to post-mortems for high-impactissues.6. Team Collaboration & CI/CD Integration Work closely with DevOps, backend engineering, and SRE teams to ensure seamlessintegration into CI/CD pipelines. Provide tooling and standards for DB migrations, version control, and rollback safety. Mentor engineers on DB best practices, data modeling, and query tuningWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less