Job Search Results for Customer Success Manager

SaaS Project Manager

A large cloud monetized billing cycle company is looking to add a Project Manager to their Implementations team to lead SaaS solutions for enterprise level clients. The ideal candidate will be... More responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. This person will be the first escalation point for customer's technical issues, working alongside a Customer Success Manager and Technical Account Manager for escalated support.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Product Manager

As a Product Manager in the Financial Services team at a Fortune 500 FinTech Company, you will be responsible for strategically designing new capabilities and scaling products that impact millions of... More consumers daily. This role involves collaborating with cross-functional teams to build and execute a product roadmap, leveraging data to identify growth opportunities, and balancing customer needs with business requirements and compliance considerations. Key Responsibilities: Collaborate with Legal, Data Science, Engineering, and Product teams to design solutions that transform complex regulatory mandates into clear, scalable metrics reporting products and processes. Identify, experiment with, and iterate on new features and initiatives by leveraging usability testing, data insights, and market research. Define and evaluate critical performance metrics to guide and support product decisions. Utilize A/B testing, analytics, competitive analysis, usability studies, and market research to drive data-informed decisions. Own and drive the roadmap for key product experiences, ensuring that regulatory and compliance needs are fully addressed. Translate legal and policy requirements into functional product and data specifications. Collaborate with Legal and Data teams to determine required data, devise optimal data structures, and define how data is surfaced for reporting. Develop and maintain comprehensive product requirements, engineering estimates, and delivery timelines. Oversee the implementation of reporting pipelines, dashboards, and publication workflows, ensuring accurate and timely external reporting. Partner with Data Engineering and Analytics to guarantee the integrity, reliability, and clarity of data used in regulatory reporting. Prepare presentations and updates for senior leadership, cross-functional stakeholders, and audit partners.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Secret Cleared Business Development Manager

The Business Development Manager holds primary responsibility for identifying and qualifying Department of Defense (DoD) business opportunities, capturing new business, and building a robust pipeline... More to meet or exceed the companys growth targets. This role involves close collaboration with Operations and Proposal teams to ensure a smooth transition into proposal development and to support proposal efforts as needed. Additionally, the individual will develop and recommend business development strategies aimed at maximizing customer engagement, expanding market presence, and driving both tactical and strategic growth.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Lead Product Manager

One of Insight Global's customers in the Oil and Gas industry is looking for a lead product manager that can either site in Hybrid in Houston, TX or remote with 30% travel to Houston. This person's... More primary focus will be translating consumer insights into strategic product decisions while aligning internal teams to execute. Responsibilities:- Partner closely with both the Houston-based and current - PM to align roadmap with market needs.- Own product strategy process, documents and own quarterly roadmap planning.- Lead cross-functional initiatives like pricing changes, new feature rollouts, or partner integrations.- Manage go-to-market coordination (with Sales, and Customer Success).- Support competitive analysis, win/loss interviews, and business case development for new initiatives.Success Metrics:- Strategic initiative delivery- Product adoption and growth- Internal alignment / cross-team NPSPay: $150,000 - $160,000We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

UC Engineer (Call Manager/Contact Center)

The VOIP Engineers role within IT Service Delivery is to plan, design, build, install, configure, manage, secure, document, and support the systems within Data Center, Distribution Center, Public and... More Private Cloud environments, providing resilient, and scalable IT Services to support a fast-growing company. This role will be responsible for developing, documenting, and implementing best practices and standards aimed at optimizing the VOIP infrastructure within the Reyes Holdings Family of Businesses environment. The VOIP Engineer will provide technical expertise, with ability to work on multiple projects and issues simultaneously, focusing on operational excellence and continuous improvement activities for Global IT Operations through ITIL based IT Service Management processes and procedures. The successful candidate must have excellent customer service, written, and verbal communication skills, and must be able to work collaboratively across multiple departments, business partners, and suppliers to meet operational performance and reliability targets. This role is critical in ensuring we collectively achieve our Reyes Holdings IT Purpose: Enabling Business & Employee Success Through IT Services That Anticipate Demand And Simply Work, Anywhere, Anytime.Position Responsibilities may include, but not limited to: Provide end to end ownership and accountability for the service delivery, maintenance, and support of the global VOIP infrastructure of Reyes Holdings, and performance of the managed service provider(s). Design, build, manage, optimize, support, and maintain the Reyes Holdings global enterprise VOIP environment including, but not limited to: CUCM, SIP CUBE,. Based on industry-best standards, develop and maintain technical standards and system configuration documentation, physical and logical diagrams, knowledge base articles, and runbooks for the proper transition of services to external managed service providers. Build, maintain, and audit all related documentation as it relates to policies, standards, processes, procedures, topologies/diagrams, configuration, training, service records, support contacts, disaster recovery, and backup/recovery CUCM, SIP CUBE. Develop and execute automation playbooks to drive Software Defined Networking through scripting (e.g., Python, PowerShell, etc.) and other automation and orchestration tooling such as Cisco DNA Center and Red Hat Ansible Tower and provide knowledge transfer and training to teammates and other functional areas. Responsible for software and hardware upgrades and EOL/EOS refresh as part of life cycle management, including ongoing security patching and vulnerability remediation according to established policies and standards. Proactively and reactively identify and remediate network performance issues and act as escalation point to review and resolve technical issues through completion, including root cause analysis and corrective actions. Provide Tier 3 technical expertise and support and act as escalation point for the IT Service Center and Managed Service Providers to review and resolve technical issues through completion, including root cause analysis and corrective actions. Participate in an on-call rotation to provide operational support as needed, which may include off hours. Adhere to and participate in the current and future IT Service Management processes including, but not limited to incident, problem, and change control procedures. Other projects or duties as assigned.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less