Job Search Results for Customer Success Manager

Test Customer Success Manager

A client of Insight Global is seeking an experienced Client Success Manager (CSM) to own strategic relationships with our enterprise customers. You will be responsible for driving adoption, ensuring... More long-term success, minimizing churn, and identifying expansion opportunities. The ideal candidate is a proactive, customer-centric professional who thrives in a high-growth SaaS environment and excels at building trusted partnerships with large organizations.Additionally, you will manage a portfolio of enterprise accounts as the primary post-sale point of contact, driving seamless onboarding, strong product adoption, and continuous value realization. You will proactively engage customers through success planning, strategic business reviews, training sessions, and workshops, while closely monitoring customer health to identify risks and execute targeted retention strategies. Partnering with Sales, Product, Support, and Engineering, you will address customer needs, resolve issues, and help influence product direction. You will also identify and pursue upsell and cross-sell opportunities by understanding customer goals and aligning them with our solutions, while creating customer-facing materials such as success plans, ROI reports, and best-practice resources. The role requires leading meetings with stakeholders at every level?from technical users to senior executives?to drive alignment and support informed decision-making. Additionally, you will develop deep expertise in the company's SaaS platform through structured training and ongoing enablement, and contribute to the scaling of Customer Success processes, playbooks, and tools as the organization grows.Compensation:? $50/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law in Poland.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Client Success Manager (CSM) - INTL | Peru or Costa Rica

OverviewWe are seeking experienced Customer Success Managers to support U.S.-based managed services customers. This role is highly relationship-driven and customer-facing, focused on driving value,... More managing executive relationships, and ensuring a strong overall client experience.Responsibilities- Serve as the primary or supporting CSM for a portfolio of U.S.-based enterprise accounts- Build and maintain trusted relationships with IT leaders and executive stakeholders (Director?VP level)- Tracking KPIs, SLAs, and service performance and translating that data into clear business value for your clients- Supporting account financial health including margin awareness, retention strategy, and identifying cross-sell/upsell opportunities- Proactively managing risk, maintaining risk registers, and leading recovery efforts when accounts need attention- Coordinating between client and internal delivery teams to ensure seamless service execution- Leading QBRs and executive business reviews with confidence- Handle escalations with professionalism, ownership, and empathy- Maintain a strong on-camera presence and professional presentationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Product Manager

This position contributes to Client's success by contributing to the strategic value, usability, and performance of one or more of our digital products. To be successful, the technical product... More manager needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging digital experiencesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager - Managed Print (REMOTE)

Role OverviewThis role leads the delivery of large, complex customer projects and is considered a subject matter expert in project management. You?ll work on high-risk, high-visibility initiatives,... More provide strategic guidance, and help shape project management best practices across the organization. Strong client leadership, financial ownership, and team management are key to success in this role.Key ResponsibilitiesProject Delivery & Financial Management-Lead end-to-end delivery of large, complex customer projects, often across multiple regions-Manage high-risk projects with complex legal, commercial, and operational requirements-Own project financials, including P&L, budgeting, and forecasting-Meet or exceed SOAR-approved budgets and provide accurate financial forecasts to leadershipClient & Business Development-Manage senior-level client relationships and act as a trusted delivery partner-Represent the organization with external customers and stakeholders-Identify and develop new business opportunities within existing clients-Support early qualification and assessment of large, complex opportunities-Act as opportunity manager for high-risk dealsProcess & Expertise-Serve as a subject matter expert in project management methodologies-Drive process improvements and help establish project management standards and policies-Contribute to the project management professional community and share best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager - Launch

A client of Insight Global in the retail technology industry is hiring a Program Manager to assist with the launch of new locations across both urban and rural locations in North America. This person... More will be overseeing a number of internal and external partnerships and tracking project life cycles in an effort to grow the business and increase access to the product for the customer base through overseeing the launch of new buildings and sites. This person will be the central point of contact for vendors and parties involved in the site launches they are assigned to and must be able to effectively communicate with all parties and track project success. We are looking for someone with a proven track record of successful project management who has a functional project management skill set and great interpersonal skills. Partnership & collaboration is paramount to this role in addition to the ability to be flexible and adaptable to change as project scopes and timelines adjust. This role will require roughly 50% travel throughout the year; traditionally Monday ? Thursday and expenses are fully reimbursed but must be purchased on a personal credit card and can be submitted weekly for reimbursement. A credit card limit of 6-8k is recommended to support booking numerous trips at once if needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

LATAM - Sr. Product Manager

THE TEAMThe Marketplace Product team for our client owns the fan-facing experience across web and mobile. This team ensures fans can easily discover, evaluate, and purchase tickets for live events... More they care about. The group partners closely with engineering, design, marketing, and operations to deliver reliable and transparent buying experiences at global scale.THE ROLEAs a Senior Product Manager on the Purchase team, you will own key product capabilities that support ticket pricing and availability across the our clients marketplace.You will focus on how pricing, fees, and inventory are presented to fans throughout the purchase journey. Your work ensures fans clearly understand what tickets are available, what they include, and what they cost before they buy.This role emphasizes functional product ownership, stakeholder collaboration, and outcome-driven execution. You will translate business needs into clear product requirements, prioritize roadmaps, and guide delivery from concept through launch and continuous improvement.Your work will directly support our clients' goals around pricing transparency, marketplace consistency, and fan trust across first-party and partner experiences.WHAT YOU WILL DOOwn the end-to-end product lifecycle for pricing and availability experiences across the marketplaceDefine product vision, roadmap, and success metrics aligned to fan experience and business goalsPartner with engineering and design to deliver reliable, scalable solutions that support real-time purchasingGather and translate business requirements such as pricing rules, fees, taxes, and inventory states into clear product definitionsCollaborate with legal, compliance, and operations teams to ensure regional and regulatory requirements are metDrive initiatives focused on pricing transparency and consistent fan-facing experiencesUse data and feedback to evaluate performance, identify opportunities, and guide continuous improvementCommunicate progress, risks, and tradeoffs clearly to cross-functional partners and leadershipWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Digital Services Project Manager

Insight Global is sourcing for a Digital Services Project Manager sitting fully remote, working EST hours for a leading North American wholesale distributor of grocery products. This Project Manager... More will lead and deliver digital service initiatives focused on enterprise EDI modernization, backend application-to-system integrations, and internal digital architecture enhancements. This role oversees project intake, planning, execution, and delivery for technical initiatives across EDI (map buildouts, upgrades, architectural enhancements), digital integration efforts between applications and backend sources, and other digital transformation work. The Project Manager will also manage and track budgets for the Digital Services organization, requiring strong financial acumen and comfort with budget planning, forecasting, and reporting. The ideal candidate brings strong technical project management experience, exceptional communication abilities, and a proven track record driving cross-functional technology initiatives to completion. Day-to-Day Responsibilities Manage multiple digital service and integration projects throughout the full project lifecycle.Lead EDI-related initiatives, including architecture updates, upgrades, and map buildouts.Oversee backend digital integration projects that enable application connectivity to internal systems and data sources (architecture, new connections, modernization work).Conduct project planning, build work plans, assign responsibilities, and manage resource needs.Track, report, and maintain project budgets, financial forecasts, and spend alignment.Collaborate closely with engineering, architecture, development, and vendor teams on project execution.Identify risks, manage issues, remove roadblocks, and ensure timely delivery.Prepare and deliver project status reports to leadership and stakeholders.Ensure all project documentation, artifacts, and deliverables are accurate, complete, and properly stored.Support quality assurance activities, testing readiness, and deployment coordination.Occasionally work outside normal business hours to support critical project milestones. Key Responsibilities Manage and deliver digital service projects across EDI, integrations, and backend technology platforms.Ensure alignment of project scope, timeline, and budget with organizational goals.Lead cross-functional and vendor collaboration to deliver scalable digital solutions.Act as primary intake for new project requests within the Digital Services function.Maintain financial oversight of departmental budgets, including budget tracking, reporting, and variance analysis.Ensure solutions follow enterprise standards, security requirements, and best practices.Coach or guide junior PMs or project contributors when needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Digital Product Manager- Supply Chain Domain

Digital Product Managers are strategic leaders responsible for driving the development, launch, and ongoing support of a companys digital products. They focus on long-term vision, market trends, and... More identifying new opportunities.Responsibilities:Understanding and delivering digital product or other product goals established including quantifying business benefit.Product roadmap management, creating and guiding roadmaps for product deliveryGuiding UX design and working cross functionally with Change Management, Virtual reality and Data teamsSet ambitious and clear product vision deliverables and communicate it effectively to stakeholders, the team, and the rest of the unit.End to end team, digital product, output strategy from inception to production. Own and drive product lifecycle from design to launch Develop key cross functional partnerships to deliver value added products for PepsiCo Define product requirements and roadmaps Maintain multiple product roadmaps in-line with company vision & strategy Work cross-functionally with Design, Engineering, Sustain, Transformation and Market teams Pursue a deep understanding of user and customer needs through research, workshops and data analysis Capture detailed business product requirements as user stories Drive scalable processes and innovation around the product development cycle Develop metrics and KPIs to measure the success of products, identify areas for and drive improvement with key stakeholders Collaborate across teams to communicate product strategies with internal stakeholders and adjust priorities according to feedbackWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Account Executive

The Account Executive role focuses on helping enterprise organizations accelerate software development and delivery through Jenkins and DevOps solutions. This position is responsible for building... More trusted relationships with engineers and senior IT/business leaders, managing a high value sales pipeline, and driving growth across named accounts and top prospects. The AE will demonstrate product offerings, qualify opportunities using MEDDPICC, and collaborate closely with partners such as AWS, GCP, and Regional SIs to expand adoption and deliver measurable customer outcomes.If you feel this role could be a fit, apply today!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Enterprise Account Executive

Location: Remote - must be located in Bay Area, CA or willing to relocateJob Type: Direct Hire About Our ClientOur client is a well-funded, fast-growing deep-tech organization founded in 2019. As the... More largest quantum software provider in the EU, the client has been recognized by CB Insights (2023 and 2025) as one of the world?s 100 most promising AI companies.With 180+ employees and expanding, the client operates with a highly international, multicultural team. They develop hyper-efficient software for enterprises seeking competitive advantages through quantum computing and artificial intelligence.The client?s flagship products?CompactifAI and Singularity?address critical needs across multiple sectors:? CompactifAI is an advanced compression solution for foundational AI models using Tensor Networks. It enables large systems, including language models, to be significantly more efficient and portable.? Singularity is a quantum and quantum-inspired optimization platform used by leading global companies to solve complex problems in finance, energy, manufacturing, and more. It integrates seamlessly with existing workflows and delivers immediate performance improvements on both classical and quantum hardware.You will join a team of world-class experts building solutions that address real-world challenges. The client is seeking passionate individuals who want to grow in an ethics-driven, sustainability-focused, and deeply diverse environment.The client is committed to building an inclusive culture?come be a part of it.About the RoleThe client is seeking a high-impact GTM specialist to lead enterprise customer acquisition and expansion across the U.S. market. This role owns strategic accounts, drives complex AI adoption cycles, and plays a key part in shaping commercial strategy as the organization scales. Ideal candidates thrive in technical, high-growth, customer-centric environments.Key ResponsibilitiesEnterprise Sales & Revenue Growth? Manage the full sales cycle for strategic enterprise accounts (prospecting ? negotiation ? closing ? expansion).? Meet and exceed quarterly and annual revenue targets.? Build and maintain a multi-million-euro pipeline across priority verticals.GTM Execution & Market Development? Develop regional GTM strategies for key industries and high-value customer segments.? Identify and pursue new opportunities across AI, cloud, security, data, and integration use cases.? Represent the client at C-suite and senior technical levels.Cross-Functional Leadership? Collaborate with product, engineering, and solutions teams to shape customer-centric offerings.? Lead cross-functional deal teams to ensure smooth commercial and technical execution.? Provide structured customer feedback to influence product roadmap decisions.Customer Engagement & Success? Build and nurture long-term, multi-level relationships within enterprise accounts.? Support successful deployment and adoption of AI/ML solutions.? Act as a trusted advisor for digital transformation and innovation initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less