Job Search Results for Customer Success Manager

Remote Client Success Executive (Healthcare)

Insight Global is seeking a Client Success Executive to join a Nashville-based data analytics company. This person will manage existing customers throughout the full customer lifecycle, with a focus... More on strategic metrics to secure customer renewal and expansion opportunities. Additionally, this person will build strong relationships with customers and collaborate with various departments to ensure a positive client experience. This is a significant opportunity to drive value within an institutionally backed technology company that is quickly expanding.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Program Manager, Launch

A client of Insight Global in the technology industry is hiring a Program Manager II to assist with the launch of new locations in an effort to grow the business and increase access to the product... More for the customer base. This person will be responsible for owning the launch of new warehouse & distribution centers in rural locations and managing that process. The job requires working cross functionally across multiple teams to assist with the coordination of schedules & communication amongst leaders to complete the launches on schedule and on budget. This person will be the central point of contact for all vendors and parties involved in the site launches they are assigned to and must be able to effectively communicate with all parties and track project success. Additionally, we are looking for someone with data analysis and review experience who can help create SOPs and procedures to elevate and improve the launch process. This role will require 50-80% travel across the country, primarily via plane to rural locations - the typical travel schedule will be Monday - Thursday with a remote work day on Fridays.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Head of iLottery & Digital Operations - INTL UK/EU

Scientific Games is a global leading, award-winning company providing the Technology and Services for Lottery and Gaming Systems. They offer Lottery Instant Products, Sports Betting, and Digital... More Interactive Gaming to name a few. They are headquartered in Atlanta, Georgia and have a global presence in over 50 countries with 150+ customers. They attest their success to their purpose-driven culture and relentless innovation to consistently pioneer in the Lottery and Gaming Technology industry. As they continue to grow, they are seeking a Head of iLottery & Digital Operations to join their team. They are seeking an individual who is heavily data driven and result oriented. This individual will have 2 direct reports and cross functionally work with the customer accounts, print, marketing and tech teams to lead and operate a new product being brought to the market.Compensation range between $110,000.0 - $150,000.0We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Account Director

Insight Global is seeking an Account Director for an event agency client. The Account Director serves as the primary client contact for both existing and new accounts. This role involves identifying... More client event needs, building and maintaining relationships, and executing specific account strategies. The Account Director collaborates closely with all departments, from sales management to event execution, and is a key figure in mentoring and guiding teams towards customer success. This position exemplifies leadership, methodology, and effective communication both internally and externally.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not exhaustive and additional duties may be assigned.Reinforce Department Goals: Promote the companys aspirations and the five critical behaviors for success:Customer First: Prioritize customer needs and deliver exceptional service.Know Your Stuff: Demonstrate expertise in event logistics and leadership, encouraging continuous learning.Listen Carefully: Foster a culture of active listening and responsiveness.Execute With Excellence: Commit to high-quality execution in all initiatives.Client Liaison: Act as the primary liaison for account clients.Relationship Building: Work with the account owner to build strong relationships with key contacts.Business Planning: Collaborate with the Owner, General Manager, and Director of Account Services to create a business plan for gaining market share within existing accounts.Identify Opportunities: Discover new business opportunities within existing accounts.Program Development: Work with other Account Directors on program scope and development.Program Execution: Oversee the development and execution of program operations within assigned accounts.Quality Assurance: Ensure the overall quality of accounts and the success of events.RFP Management: Provide necessary pre-sale information to Strategic Sourcing.Salesforce Updates: Keep Salesforce updated with all event activity.Business Briefs: Maintain business brief documents for each account, including organizational structure, executive leadership, company revenue, business structure, competitors, event landscape, and client team structure.Contract Management: Maintain account contract terms and rate cards annually.Business Reselling: Resell business year to year.Client Contracts: Manage and maintain client contracts, including LOCs, SOWs, and MSAs.Strategic Sourcing Support: Assist with program costing, planning, and development.Program Budgeting: Manage the program budget for all programs on the account.Financial Tracking: Issue preliminary payment schedules, good faith client invoicing, and track financials throughout the event lifecycle.Consultative Strategy: Provide strategic guidance, including:Quarterly and Annual Business ReviewsCompetitive Landscape AnalysisEvent Roadmap and Staffing StructureIndustry TrendsCustomer-focused CommunicationsIdentifying moments of care for customersProactive Sourcing and PlanningThird-Party Vendor ReviewsMentorship: Mentor and guide all employees assigned to the account.Innovation: Introduce new ideas and improved processes to streamline operations and enhance client experience.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less