Job Search Results for analyst

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Boston MA office 5 days a week - The shift is 8-5pm EST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 8-5pmCompensation: $28-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Senior Business Analyst plays a critical role in supporting the acceleration of People & Culture technology by translating complex business needs into clear, actionable requirements. This role... More leads stakeholder engagement activities, including workshops and interviews to gather and prioritize requirements, and develops key project artifacts such as business requirements documents and process maps. With deep subject matter expertise in People & Culture (P&C) functions and a strong understanding of the HRIS landscape, the Senior Business Analyst assesses where global solutions can be applied or adapted to meet local needs. They work closely with global business partners, COEs (P&C Centers of Excellence) and technology teams to align on scope, prioritize requests for implementation and identify risks or compliance considerations. Additionally, they support testing efforts by collaborating with enablement teams (e.g. Technology) and end-users, and support change management efforts. This role is essential in ensuring scalable, compliant, and efficient P&C processes across new and expanding markets.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Associate IT Service Desk Analyst is responsible for acknowledging, triaging, and resolving advanced remote hardware and software incidents. The analyst responds to incoming tickets, phone calls,... More and service requests while documenting all work in the ticketing system. The role includes troubleshooting issues across technologies such as Active Directory, Office 365, Exchange, Citrix, VPN, virtual desktops, Windows, MAC OS, mobile devices, printers, and standard business applications. The analyst performs in depth problem analysis, executes thorough troubleshooting steps, and escalates issues when appropriate. The position collaborates with team members to identify trends, improve processes, and maintain strong service delivery. The analyst provides a high level of customer service during every interaction and follows up with end users to confirm successful resolution. The role also requires staying current on evolving tools and technologies through ongoing training.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Denver office - The shift is... More 8am-5pm MST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to hire a TS/SCI cleared Cyber Operations Analyst sitting onsite at the Pentagon. This individual will review and analyze cyber activity and security incident data, then... More translate complex findings into clear, concise insights for senior leadership. They will deliver daily and weekly briefings to senior DoD stakeholders, ensuring information is accurate, timely, and actionable. The role requires organizing and synthesizing large volumes of information, maintaining awareness of ongoing systems and operations, and effectively communicating across both technical teams and non-technical senior leaders.Compensation: $48.88/hr to $52.88/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a skilled Tactical Data Link Analyst to support flight simulation training operations at Oak Harbor. In this role, you will be responsible for maintaining, operating, and monitoring... More the Link 16 network to ensure seamless execution of mission training events. You will support cryptographic key management, perform basic hardware troubleshooting, and operate simulation tools that enhance readiness across Navy and Air Force training environments.Key Responsibilities-Operate and maintain the Link 16 Tactical Data Link network during flight simulation training events.-Monitor network performance, identify issues, and escalate when necessary.-Perform basic hardware maintenance and initial troubleshooting on mission systems.-Load and manage monthly COMSEC crypto keys using a Simple Key Loader (SKL).-Configure, validate, and support mission equipment prior to training operations.-Utilize the Next Generation Threat System (NGTS) to run and support simulation scenarios.-Coordinate with Navy, Air Force, and contractor personnel to ensure mission readiness.Target Pay 33.65/hr to 45.67/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job DescriptionAs part of the Enterprise Asset Management team, you will work within our operations team that provides full life cycle management of endpoint (laptop) hardware for faculty and staff.... More You will help build and maintain corporate policies for asset management, provisioning, deployment, reclaims of associate hardware, and end-of-life hardware disposal services for our institution, as well as providing operations support through request management within our ServiceNow ticketing system. You will also help identify process improvements within our focus area and guide changes to implementation. This position helps accurately capture and document project requirements and ensures that all stakeholders understand the project's scope and objectives. The ideal candidate has hands on experience with HAM, vendor management, and ITAM/Service management tools, and can effectively partner with IT, procurement, finance, and academic stakeholders in a complex campus environment. Areas you will support: ?Leasing/purchasing hardware ?Inventory management ?Data governance ?Provisioning/deployment ?Asset returns ?ITAD Responsibilities: ?Facilitate laptop refreshes of faculty & staff to help expedite implementation of our leasing program ?Perform hardware return outreach to faculty & staff, both from refresh and terminations ?Maintain client asset assignment data within our IT services database ?Create and maintain ServiceNow knowledge base documentation in alignment with operational standards to support hardware processes ?Work to identify business process improvements within the endpoint focus area and guide changes to implementation ?Gather, document, and manage business and functional requirements related to hardware lifecycle processes and tools?Evaluate current state lifecycle workflows and identify opportunities to improve efficiency, standardization, and user experience?Support hardware refresh programs for faculty, staff, students, and shared environments (e.g., labs, classrooms)?Assist with hardware asset management practices, including inventory tracking, lifecycle reporting, and compliance?Collaborate with vendors and internal teams on hardware standards, pricing models, and lifecycle strategy?Develop documentation such as business requirements documents (BRDs), process flows, lifecycle models, and gap analyses?Support testing, validation, and rollout of lifecycle related tools or process improvements?Provide ongoing analysis and recommendations to continuously improve lifecycle governance and sustainabilityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is supporting our client in identifying a high level Senior Financial Analyst, FP&A who will go on site in Boca Raton 5 days a week. Under supervision, this position provides support... More in the planning, preparation and analysis of the company?s annual budget and forecasts. Additionally, this position will be responsible for summarizing various financial analyses in reports for senior management. This position is dynamic and operates in a fast-paced environment. Additionally, this position will have visibility among all levels of the organization. Key Responsibilities?Assists all aspects of the budget & forecasting processes. Develops and coordinates detailed checklists to meet deadlines across all business units.?Helps prepare the annual budget and quarterly forecasts including data input, tracking user submissions, creating reports, and making recommendations based on analysis. Helps to ensure integrity and accuracy of data within the Hyperion database.?Assists in administration of Hyperion Planning Security and design architecture.?Leads overhead cost analysis and prepares monthly variance reports with findings by working with all departments.?Develops, prepares, and analyzes financial reports based on actual, forecast, and budget data. Research variances utilizing our software platforms to understand certain accounts and/or variances. Makes recommendations accordingly.?Compares monthly financial performance against budget and/or forecast. Investigates variances and communicates to management findings.?Assists facilities in budget preparation as needed. Prepares budget data and budget justification information as required. Responds to a variety of budget related questions or inquiries. ?Documents processes and identifies areas for improvement. ?Prepares weekly reporting dashboard.?Prepares ad hoc reports as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Computer Operations Support Analyst to be located in the Colorado Springs area. This individual will perform daily system monitoring, operations and maintenance of the... More program systems in a 24x7 operations and test environment. The candidate will provide first level technical support to the warfighter and perform initial troubleshooting of all local system hardware, software and networks. The candidate will document and report all events/issues to the CWO and receive tasking and direction from the CCC for all operations, test & real world events. The candidate will also assist in all hardware/software installations as directed by the local SMEs and create and maintain user accounts as directed by the local ISSO.40-51/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Senior Supply Chain Analyst - EWM for a pharmaceutical client in the Raleigh area. The Senior Supply Chain Analyst will:? Establish & maintain standards, SOPs &... More requirements for Site SAP Extended Warehouse Management? Interpret Supply Chain Management-related data using a wide variety of techniques ranging from simple aggregations & statistical analyses to complex data mining & forecasting techniques? Create transparency in the Supply Chain by developing metrics & monitoring systems to track, analyze, & improve master data quality, transaction data timeliness, & adherence to global standards? Analyze, develop & optimize logistics workflow processes to improve production, distribution, communication, & inventory levels? Train, support & coach site on SAP EWM? Participate in Area Responsible Super User (ARSU) meetings & workshopsProvide support, training & guidance for SAP EWM warehouse operationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less