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Insight Global's client is a top IP Law Firm and are seeking an Enterprise Applications Engineer to support the Firm?s critical applications and enterprise workflows. While collaborating closely with... More the Senior Manager of Enterprise Application and Data, this individual will assist in the implementation of, perform updates to, and provide support and optimization for the enterprise applications used by the Firm.This highly skilled individual will bridge the gap between the Firm?s business applications and our technical infrastructure while acting as a key liaison between IT, vendors, and other business stakeholders to facilitate all phases of application support from incident resolution to system enhancements and integrations. In this role, they will oversee the daily operations of those applications (including but not limited to) matter management systems, timekeeping, accounting and billing, document management platforms, and other integrated business applications for ongoing optimizations.MAJOR RESPONSIBILITES:Collaborates closely with firm departments , focusing on managing enterprise applications from research, implementation to ongoing support.Provides tier 2 and tier 3 technical support for enterprise applications including document management systems, time and billing platforms, and related intellectual property technology solutions as an escalation resource.Monitors system performance and proactively identifies and resolves technical issues to minimize downtime.Troubleshoots application errors, performs root cause analysis, and implements corrective actions.Manages user access, permissions, and security configurations across all enterprise applications.Develops and maintains system integrations between enterprise applications using APIs, middleware, and custom scripts.Creates and maintains automated workflows and business rules within enterprise applications.Assists in the configuration and customization of applications to meet evolving business needs.Supports the implementation of new features, modules, and system upgrades.Provides training and ongoing support to end users on enterprise application functionality and best practices.Creates and maintains comprehensive technical documentation including system configurations, integration specifications, and troubleshooting guides.Develops user guides, knowledge base articles, and training materials for various stakeholder groups.Conducts training sessions and workshops for new system features and enhancements for technical team(s).Participates in application implementation projects from planning through go-live and post-implementation support.Identifies opportunities for process optimization, automation, and system efficiency improvements.Collaborates with vendors and third-party providers to resolve technical issues and implement new capabilities.Maintains project documentation and ensures deliverables meet established timelines and quality standards.Builds and maintains seamless data flows between legal applications and enterprise systems like iManage, Aderant, Okta, Microsoft 365, etc.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is partnering with a large local utility as they grow their Electric Transmission Engineering organization. The Work & Resource Planning Analyst supports effective delivery of... More transmission and substation engineering work by analyzing portfolio demand, engineering capacity, and resource utilization. This role partners closely with engineers, project managers, and planning stakeholders to manage project intake, assess workload and bandwidth, and support data-driven decisions on how work is assigned and prioritized. The role integrates data from multiple enterprise systems to provide clear visibility into portfolio health and resourcing needs.Key ResponsibilitiesWork & Resource Planning SupportMaintain visibility into the current and upcoming transmission and substation engineering portfolio.Work directly with individual engineers and engineering leads to understand active assignments, upcoming work, and available capacity.Analyze workload and bandwidth to support effective partitioning and assignment of work across teams.Identify potential over-allocation or under-utilization of resources and escalate findings with recommendations.Project Intake & Portfolio TrackingSupport and coordinate the intake of new transmission and substation projects into the planning pipeline.Ensure incoming work is captured accurately, prioritized appropriately, and aligned with available resources.Assist with portfolio-level tracking to support short- and mid-term planning decisions.Data Analysis & Systems IntegrationCollect, reconcile, and analyze data from multiple systems, including SAP, Primavera P6, eZclariTy, and other planning or tracking tools.Identify data quality gaps, inconsistencies, and timing issues across systems and work with stakeholders to improve accuracy and reliability.Develop routine and ad-hoc reports that summarize workload, resource utilization, and portfolio trends.Problem Solving & Decision SupportAnalyze planning and workload data to support key questions such as:Do teams have too much or too little work?Are resources aligned with portfolio priorities?Where are emerging bottlenecks or risks?Provide analytical support and recommendations to improve assignment strategies and overall planning effectiveness.Communication & CollaborationCommunicate clearly and effectively with engineering, project management, and cross-functional partners.Translate data and analysis into clear insights suitable for both technical and non-technical audiences.Support collaborative discussions around workload, priorities, and trade-offs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The client is seeking a Structural Engineer Group Lead / Project?Manager to support and grow its transportation structures practice in Maryland. This is a key leadership position reporting directly... More to the Structural Group Lead and serving as a second-in-command within the group. The position is looking for a strong technical leader and offers significant opportunity to grow and double the size of the team.This role is designed for a go-getter who brings both strong technical credibility and the ability to leverage existing client relationships to generate new work. The successful candidate will help expand the group?s footprint across Maryland counties, guide business development strategy, mentor junior staff, and position the team to pursue and win transportation and infrastructure projects.________________________________________Key ResponsibilitiesBusiness Development & Client RelationshipsLeverage existing relationships within the Maryland transportation market to identify upcoming opportunities and generate new work.Engage in intelligent, forward-looking conversations with clients to understand future needs and position the team accordingly.Collaborate with partner firms and subcontractors to pursue projects where strategic teaming provides the best chance to win.Participate heavily in RFP identification, strategy, and preparation, providing technical input and scope development.Project Leadership & DevelopmentServe as Senior or Lead Project Manager on transportation and structural projects, ensuring quality, schedule, and budget performance.Provide technical oversight and guidance on bridge rehabilitation, new bridges, transit infrastructure, inspections, and related structures.Review designs, calculations, and plans, providing mentorship and quality control for the team.Support projects across Maryland with some collaboration in Virginia and surrounding states.Team & Leadership GrowthSupervise and mentor junior engineers, typically overseeing 4?5 direct reports.Help develop staff by identifying growth opportunities, project exposure, and career development paths.Actively contribute to building and scaling the structural group, with a long-term goal of doubling the team size.Collaboration & OperationsWork closely with internal marketing, business development, and technical teams to pursue and deliver work.Collaborate with internal stakeholders including engineering teams, business development, and marketing teams to develop and implement strategies for growth.Support utilization goals, balancing project delivery with business development activities.Participate in local travel for client meetings, site visits, and industry engagement as needed.Represent the company at industry events, conferences and networking forums to enhance the company?s visibility within transportation & infrastructure.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our customer is seeking a Mobile HVAC Engineer to join their team. This is a non-supervisory/ hourly / non-exempt role.The position involves maintaining and repairing HVAC, plumbing, electrical, and... More building mechanical systems to ensure maximum efficiency of building systems. The role requires expertise in various types of heating and air conditioning plants and associated equipment, along with a commitment to excellence in service delivery.Why You?ll Love Working With UsWe offer an outstanding benefits package that starts on day one:?Company truck + gas card for work-related travel?Tools, uniforms, and PPE provided?401(k) with company match?Health, dental, vision, and life insurance?Paid time off + parental leave?Employee assistance and discount programs?Tuition reimbursement + professional development supportResponsibilities? Ensure ongoing preventive maintenance and repair work orders on facility mechanical, electrical, lighting, and other installed systems, equipment, and other components.? Maintain, operate, and repair all HVAC systems and associated equipment, electrical distribution equipment, plumbing systems, building interior/exterior repair, and related grounds as it pertains to assigned client buildings.? Perform assigned facility inspections and due diligence efforts, reporting on as-found conditions impacting satisfactory client occupancy and operations.? Respond effectively to all emergencies. May require light travel during emergency events.? Operation, maintenance, and repair of all boilers, heaters, pumps, valves, and lines used in the distribution of steam and heated or processed water.? Maintain stock and inventory control.? Recommend improvements to the preventive maintenance program on an ongoing basis. ? Ensure the management team is informed of current building operations by compiling and submitting monthly reports. ? Study and become familiar with the various items of equipment for assigned client locations, and the methods required to use them properly to ensure required ongoing daily client activities. To include building automation systems, fire/life safety systems, and any other building-related equipment as needed. ? Recommend improvements to the preventive maintenance program on an ongoing basis. ? Recognize danger and safety hazards and propose methods to eliminate them or use the correct PPE in performing the task needed.? Comply with all applicable codes, regulations, governmental agencies, and company directives related to building operations and practicing safe work habits. ? Respond effectively to all emergencies. May require light travel during emergency events.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A leading global consumer products company focused on providing personal care solutions that help people look, feel, and live their best life is looking for a Senior Electrical Engineer to assist... More operations in their Electrical Engineering team. This individual will be responsible for designing, developing, and optimizing complex automated equipment and control system used in high-volume production. The role blends hands-on engineering, advanced PLC/HMI programming, servo and vision technology integration, and full lifecycle project leadership. This person will serve as the technical expert for plant equipment, drive cost-savings initiatives, lead system troubleshooting, commission new machinery, and partner closely with cross-functional teams to improve reliability and efficiency throughout Operations. Must portray excellent communication and professionalism, and be OK 5 days a week onsite in Milford, CT.Day to Day:- Provide technical support for all equipment within the plant to ensure uninterrupted operations.- Lead and participate in cross-functional teams to support cost improvement projects by optimizing machine and equipment efficiencies.- Manage projects and monitor the status of all elements affecting the outcome of the program, including costs, timing, and performance.- Design, develop, and modify control systems for prototype, new and existing production equipment.- Understand specifications (corporate and plant), standards, and local and/or national electric codes for use in designing hardware schematics and software programs.- Check/Construct electrical schematic packages by laying out I/O, designing magnetic circuits, fusing, control panels, bill of materials and cable layouts.- Research, develop and customize software structure and writing logic from scratch.- Program, configure, and troubleshoot Human Machine Interface (HMI) devices and Programmable Logic Controllers (PLC?s) for automated equipment.- Perform commissioning and debugging for intermediate to complex machine applications.- Identify system performance measures and the actions needed to make improvements.- Develop new product and process specifications and test methods for new and existing equipment.- Conduct tests on new designs and equipment.- Train and mentor members of the electrical engineering team and skilled trade personnel.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a highly motivated project management professional with expertise delivering technical infrastructure projects to join a major Toronto hospital. In this role, you may lead a... More variety of infrastructure related initiatives, including server upgrades, application upgrades, datacentres and other project requests for the infrastructure team. Prior experience working for a large, complex organization/enterprise is necessary. This organization operates a very structured approach to project management, adhering to strong PMI best practices. To be successful in this role you will need to establish close working relationships within the relevant business area(s) to your assigned projects, develop a comprehensive understanding of the strategic drivers for the organization, as well as an understanding of the organization's capacity for change. The successful candidate will lead and collaborate with cross-functional teams, vendors, and internal departments, to ensure our technology solutions meet the needs of the organization and support the strategic goals.Daily responsibilities might include: ?Lead the end-to-end lifecycle of assigned projects to ensure successful and timely completion of desired outcomes, including initiation / inception, procurement (RFI, RFQ, RFP), contracting (SOW development), delivery, and implementation phases. ?Lead the design and development of project plans and deliverables, such as:oProject charters, scoping documents, delivery plans, risk and issue logs, budgets, and reportsoStatements of Work (SOWs)oRoadmaps and schedules oOrganizational change management and communications plans oTraining plans and materials oTransition to operations plans?Lead cross-functional delivery teams comprised of analysts, developers, coordinators, and managers, as well as business representatives and other technical resources (IT and vendors) to support and enable delivery.?Ensure that all steps from requirement analysis through to product selection, implementation, testing, and production are carried out in an optimal way to ensure successful and timely completion of projects. ?Facilitate a variety of meetings (stand-ups, working groups, stakeholder meetings, steering committees, workshops, and training sessions, etc.), by preparing content and ensuring actions, decisions, risks and issues are appropriately documented.?Facilitate communication and collaboration between technical teams and business stakeholders.?Support program management and roadmap management activities, such as: oFollowing program standards and governance structures oSequencing of interdependent projects that are part of a program oSupporting resource planning within a program oMonitoring and controlling project streams to ensure alignment with overarching business goals and objectives oIdentifying program level risks and supporting mitigation or corrective actions oEnsuring collaboration among project streamsoSupporting program change management and communicationsoMeasuring and monitoring success metrics and return on investmentThis role is a hybrid role. Work-from-home is possible but on-site will be needed at the discretion of the project/manager.We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a highly motivated project management professional with expertise delivering application projects to join a major Toronto hospital. In this role, you may lead a variety of... More healthcare application related initiatives, including front-end application implementations, impacting either the clinical or business stakeholders. Prior experience working for a health system is required. This role requires previous project experience implementing clinical systems, having a strong understanding of change management and have the ability to manage multiple projects at a time. This organization operates a very structured approach to project management, adhering to strong PMI best practices. To be successful in this role you will need to establish close working relationships within the relevant business area(s) to your assigned projects, develop a comprehensive understanding of the strategic drivers for the organization, as well as an understanding of the organization's capacity for change. The successful candidate will lead and collaborate with cross-functional teams, vendors, and internal departments, to ensure our technology solutions meet the needs of the organization and support the strategic goals.Daily responsibilities might include: ?Lead the end-to-end lifecycle of assigned projects to ensure successful and timely completion of desired outcomes, including initiation / inception, procurement (RFI, RFQ, RFP), contracting (SOW development), delivery, and implementation phases. ?Lead the design and development of project plans and deliverables, such as:oProject charters, scoping documents, delivery plans, risk and issue logs, budgets, and reportsoStatements of Work (SOWs)oRoadmaps and schedules oOrganizational change management and communications plans oTraining plans and materials oTransition to operations plans?Lead cross-functional delivery teams comprised of analysts, developers, coordinators, and managers, as well as business representatives and other technical resources (IT and vendors) to support and enable delivery.?Ensure that all steps from requirement analysis through to product selection, implementation, testing, and production are carried out in an optimal way to ensure successful and timely completion of projects. ?Facilitate a variety of meetings (stand-ups, working groups, stakeholder meetings, steering committees, workshops, and training sessions, etc.), by preparing content and ensuring actions, decisions, risks and issues are appropriately documented.?Facilitate communication and collaboration between technical teams and business stakeholders.?Support program management and roadmap management activities, such as: oFollowing program standards and governance structures oSequencing of interdependent projects that are part of a program oSupporting resource planning within a program oMonitoring and controlling project streams to ensure alignment with overarching business goals and objectives oIdentifying program level risks and supporting mitigation or corrective actions oEnsuring collaboration among project streamsoSupporting program change management and communicationsoMeasuring and monitoring success metrics and return on investmentThis role is a hybrid role. Work-from-home is possible but on-site will be needed at the discretion of the project/manager.We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Role OverviewWe are seeking an MES Engineer with a strong testing mindset and hands-on Emerson Syncade experience to support a large pharmaceutical expansion in the Raleigh?Durham area. This role is... More highly execution-focused and ideal for someone who thrives in dynamic manufacturing environments, can quickly learn new processes, and excels at validating MES configurations, calculations, and workflows in support of tech transfer and paperless manufacturing initiatives.The engineer will play a key role in supporting Syncade MES configuration and testing across two drug substance manufacturing facilities, working closely with Automation, Manufacturing, Quality, CSV, and CQV teams to ensure systems are robust, compliant, and ready to support new products and downstream operations.Key ResponsibilitiesMES Configuration & Support?Support the design, configuration, and implementation of an Emerson Syncade Manufacturing Execution System to enable paperless manufacturing with full ERP/MES/DCS integration.?Implement and troubleshoot MES configuration changes across DeltaV DCS, DeltaV MES (Syncade), and a custom formula/parameter management system.?Debug configuration items and system behaviors within Syncade, ensuring issues are properly triaged to the correct teams and resolved without impacting manufacturing execution.?Migrate solution components between Syncade environments (e.g., development, test, and production).MES Testing & Validation (Primary Focus)?Translate functional and technical requirements into detailed MES test protocols.?Execute MES testing across a large volume of documents and system objects, including: oLibrary objectsoCalculations and parameter setupsoRecipes and workflowsoElectronic Batch Records (EBR)?Design and execute testing strategies for rapidly evolving or dynamically developed configurations and code.?Support infrastructure setup, software installation, recipe development, and User Acceptance Testing (UAT) in partnership with end users.?Support tech transfer activities by identifying gaps between source and target processes, particularly as global processes are transferred and localized (e.g., Denmark ? US).Manufacturing & Tech Transfer Support?Support technical runs and process execution for both established and new downstream manufacturing operations.?Troubleshoot MES-related issues during execution, identifying whether problems stem from process design, system configuration, or operational use.?Ensure MES workflows do not inadvertently constrain or embed inaccurate manufacturing processes during tech transfer or scale-up activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Media Systems Administrator to join the Content Studio - our client's on-site production engine, bringing together experts across video, photography, motion, design,... More animation, and sound. Located in Playa Vista, this facility represents a modern intersection of craft, storytelling, and advanced technology.The Media Systems Administrator supports the full ecosystem of studio technology that powers high-volume content creation across photography, video, motion graphics, and emerging media. This role sits at the intersection of creative production and technical infrastructure, ensuring systems, workflows, and tools operate seamlessly at scale.This is a hands-on, service-oriented role responsible for maintaining production environments, supporting artists and producers, and evolving workflows across post production, media systems, and AI-driven initiatives. The ideal candidate thrives under production pressure, solves problems in real time, and actively improves the creative technology experience.Responsibilities:- Studio Systems and Infrastructure? Administer and maintain studio workstations including macOS and Windows environments, system imaging, software deployment, and network configuration? Provide Tier 1 and Tier 2 technical support across Mac and PC environments for creative and production teams? Troubleshoot hardware, software, network, and media pipeline issues to ensure uninterrupted production workflows? Support and maintain shared storage systems including NAS, LucidLink, and cloud based environments? Manage backups, redundancy, and data integrity using tools such as ChronoSync and other enterprise solutions- Media and Production Technology? Support video and media applications including Adobe Creative Cloud, Avid Media Composer, DaVinci Resolve, and related plugins and toolsets? Maintain and optimize workflows for video editing bays, audio booths, and color pipelines? Support streaming and live collaboration tools including LouperIO and other remote review platforms? Assist with render workflows, media processing, and high volume data transfer operations? Ensure proper licensing, updates, and performance optimization across all creative applications- AI and Emerging Technology Integration? Support ongoing AI initiatives across content creation, media processing, and workflow automation? Assist in integrating AI tools into production pipelines, including generative workflows, tagging, and automation systems? Collaborate with technical and creative teams to test and implement new tools that improve speed, scale, and quality? Stay current with emerging technologies and recommend solutions that enhance studio capabilitiesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Production Support Analyst to join the team with one of our largest banking clients on a contract from now until the end of October. The successful candidate will be... More required to go on-site 3x a week in downtown Toronto. The Production Support Analyst will be responsible for providing infrastructure support, application support, DB support in a cloud environment. This role provides Level 2 and 3 support when applicable and/or capable, and contributes to the delivery of minor enhancements when required. The Production Support Analyst will work within the ServiceNow tool to monitor production deployment tasks as well as production support tasks as they come in, achieving key Service Level Agreements. He/She will be responsible for maintaining systems documentation in the repository of record, update runbooks and hold development teams accountable for documentation where required. When the team member has significant business process knowledge, the sysops administrator will be expected to support the efforts to resolve complex issues with developers. Team members may also be engaged on projects from time to time to complete various activities, including analysis, testing, development, and documentation. Day-to-day responsibilities include:- Conduct AWS administrative, access, and support tasks across appropriate environments.- Be responsible for the administration of core systems applications running on AWS infrastructure (ECS, RDS, Lambda)- Remain up-to-date on new features and updates in AWS. Providing guidance to dev teams and work with them to take actions for their applications to keep up all the updates from AWS.- Efficiently monitor the AWS costs and develop several strategies for cost optimization.- Maintaining access control using AWS IAM, as well as the integrity of data, throughout the platform of the AWS application.- Learn the metrics and monitor the overall usage of several AWS resources with the help of Amazon CloudWatch, and provide recommendations to Dev teams to fine-tune their systems.- Provide 24 * 7 support for all production applications using various monitoring tools like Cloudwatch in AWS, signalfx and Runscope.- Monitor ServiceNow queues and provide rapid response to end-user requests for support.- Monitor ServiceNow queues for all production and certification environments and implement them using Jenkins pipelines as scheduled. - Proactively identify and work to resolve systems issues or escalate as appropriate. - Participate in DR exercises. - Actively work with our datahub teams and use tools like Looker, Snowflake, Databricks for their pipelines.- Automate any identified tasks by writing scripts in python, and utilizing CloudFormation.- Support the developers and provide guidance to deploy code using CI/CD pipeline. - Develop and maintain relationships with key end users.- Bring technical and functional subject matter expertise to help with technology roadmap planning. This is particularly important for integration work.- Continue to build knowledge of your functional domain.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less