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Built In is creating the largest global platform for tech professionals ? a place where millions come every month to stay ahead of trends, grow their careers, and discover companies they believe in.... More We?re not just a job board ? we?re the go-to destination for tech talent to engage with the future of their industry.Our community spans the globe, and our 1,800+ customers range from breakout startups to Fortune 100 giants. They partner with us to tell authentic stories about their cultures, showcase opportunities, and attract the most in-demand talent ? whether local, global, or remote. In doing so, Built In fuels the hiring pipelines of the world?s most innovative companies and advances the tech industry?s ability to shape a better future.What You?ll Be a Part Of While we?ve been around for 14 years, we operate with the urgency and ambition of a startup ? shipping fast, staying close to customers, and constantly evolving. As a category leader in the tech talent marketplace, we?re looking for a sales leader who can drive performance, scale what?s working, and coach a team that?s core to our next chapter of growth.You?ll be joining a team that values curiosity, accountability, and being good humans first. Our leadership team has worked together for 4 to 10+ years, and we?ve built a culture rooted in trust, transparency, and shared success. If you?re looking to do the best work of your career alongside people who care deeply about the mission and each other ? you?ll fit right in.We?re looking for an Enterprise Account ManagerWe are looking for a dynamic, entrepreneurial Enterprise Account Manager with a strong track record of high performance. This entails owning your book of business fully, conducting productive meetings to drive your customers' value, identifying further contacts within the organization that would benefit from using the platform or understanding its impact on the broader business. Additionally, with your focus on driving value and expanding the amount of relationships you have within your customer base, you are responsible for finding ways to grow revenue within your accounts to continue to drive products and value aligned to their goal.How you?ll contributeYou will operate as the main customer point of contact for employers with 1,000+ employees. You will manage a book of 35-50 customers.Gain a deep understanding of Built In?s platform, its products, and supporting internal tools Conduct discovery calls and secure meetings with key decision-makers, focusing on driving revenue generation.Articulate the value of Built In?s talent solutions clearly to motivate clients to adopt innovative ways of connecting value with their customers.As your customer?s main point of contact, you?re responsible for escalating or looping in relevant counterparts internally when needed in order to help the customer drive the outcomes they?re intending.Build and maintain a pipeline of potential opportunities, ensuring forecasts are accurate and transparent.Create and implement strategic plans for your book of business, aimed at continuously refining and enhancing our sales process. This also assumes you are consistently ahead of your book of business and accountable to early and on time renewals.Stay attuned to market needs, providing feedback to the product and marketing teams to shape improvements.Consistently meet, and aim to exceed, both quarterly and annual sales targets.Be a strong collaborator with cross-functional teammates to better the business and the customer?s experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an experienced Scrum Master and Development Delivery Manager to join our team. The ideal candidate will have a strong history of successfully guiding Agile teams in software... More development projects. In the Scrum Master role, you will collaborate closely with client teams to facilitate Agile processes, ensure adherence to Scrum principles, and foster continuous improvement. As Development Delivery Manager, you will manage Agile delivery, oversee resource allocation, and monitor capacity while ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met for outsourced development teams, which include a mix of onshore and offshore developers.Key Responsibilities?Facilitate Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.?Collaborate closely with product owners to ensure a clear understanding of the product backlog and project objectives.?Assist in the accurate estimation and planning of sprints and releases.?Proactively identify and remove impediments that may hinder team progress.?Foster a team culture focused on continuous improvement, collaboration, and innovation.?Ensure the team consistently adheres to Agile principles and Scrum practices.?Coach and mentor team members on Agile methodologies, promoting best practices.?Track and report on team performance metrics, including adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Metrics tracked include burn-down charts, velocity, story completion, control charts, and cumulative flow diagrams, dependency mapping, capacity planning?Maintain awareness of both individual team member performance and overall team dynamics. Provide regular updates to the Program Lead on the health of the Scrum team.?Engage with stakeholders to communicate project status, identify risks, and address issues.?Facilitate open and effective communication within the team and with external stakeholders.?Ability to operate within a hybrid Waterfall and Agile framework, managing quarterly prioritized deliverables developed using Agile practices.Pay Range for this role is $34 - $50 depending on years of experience and educationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position SummaryCamping World Holdings is seeking an AI Engineer Developer to join our Technology & AI Organization. This role sits at the intersection of AI-assisted application development and... More full-stack engineering. You will take AI-generated front-end prototypes and transform them into production-grade, fully integrated applications?connecting user interfaces to backend services, APIs, databases, and enterprise systems.You will work across the full software delivery lifecycle?from vibe-coded prototypes built in tools like Lovable and Claude, through GitHub-managed source control, CI/CD via Harness, and deployment to Vercel, GCP, and Azure. This is a hands-on engineering role for someone who thrives at turning rapid AI-generated concepts into reliable, secure, scalable enterprise software.Key ResponsibilitiesFull-Stack Integration of AI-Generated Applications?Take front-end applications generated through AI coding tools (Lovable, Claude Code, Cursor) and extend them into full-stack solutions with backend logic, API integrations, and database connectivity.?Wire up front-end React/Next.js applications to backend services including Supabase (PostgreSQL), Snowflake, Salesforce APIs, and internal microservices.?Implement authentication and authorization flows using Microsoft Entra ID (Azure AD) SSO, OAuth 2.0, and RBAC patterns.?Build and maintain RESTful and GraphQL API layers to connect UI components with enterprise data sources.AI-Assisted Development Workflow?Operate within Camping World?s ?Vibe Code? development workflow: Lovable ? GitHub ? Claude Code ? Wiring ? Harness ? Azure/Vercel.?Leverage AI coding assistants (Claude, GitHub Copilot, Gemini Code Assist) to accelerate development while applying engineering judgment to AI-generated output.?Review, refactor, and harden AI-generated code for production readiness?addressing security vulnerabilities, performance concerns, and maintainability.?Collaborate with Agent Developers and AI Solution Architects to integrate AI agent capabilities into applications.DevOps & Deployment?Manage CI/CD pipelines in Harness for automated build, test, and deployment workflows.?Deploy applications to Vercel (front-end/serverless), GCP (Kubernetes/Cloud Run), and Azure as required.?Implement observability with Dynatrace, including application performance monitoring, log analytics, and alerting.?Follow software supply chain security practices including container image scanning (Chainguard), secrets management (CyberArk), and dependency auditing.Database & Data Integration?Design and optimize PostgreSQL schemas (with pgvector for AI/embedding workloads) in Supabase.?Build data integration pipelines connecting Snowflake data warehouse to application layers.?Work with Snowflake MCP connectors to enable AI-driven data access within applications.?Ensure data integrity, query performance, and proper indexing across application databases.API Management & Security?Configure and manage APIs through Kong/Konnect API gateway including rate limiting, authentication, and traffic management.?Implement application security best practices including input validation, prompt injection prevention, and secure coding standards.?Participate in code reviews with a focus on security and quality of AI-generated code.Pay Rate: $50-75We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Enterprise Mobility team is a world-class delivery group that builds and maintains the underpinnings of lululemon?s technology environment. We are multiple product and platform teams that share a... More passion for continuous and high-quality delivery and work closely with our internal teams and our business partners. With these business and technology partners we co-create a powerful roadmap to deliver amazing experiences to our guests with innovation, value and reliability. As an Enterprise Mobility Infrastructure Engineer you will work cohesively and collaboratively with various, diverse teams, as well as independently to:? Act as SME Windows endpoint (device) management capabilities? Provide guidance and production support for Windows endpoint (device) management in a complex, geographically distributed environment? Serve as an escalation point for all aspects of device lifecycle management (Enrollment, Configuration, Protection and Retirement), including, but not limited to: o Policy creation o Task sequence creation, maintenance and troubleshooting o Configuration profile development o OS updating o Application packaging and management o Endpoint Security? Automate and document standard operational procedures and processes? Continuously research and identify recommendations and solutions to improve and streamline the day-to-day, end-user, and business experience? Keep up to date with, and use current technology and industry best practices and standard? Use critical thinking and background to look at complex problems, offer feedback and guidance as to how to solve them, and be an active member of the team that delivers the ultimate solution? Collaborate with other teams, both technical and non-technical? Partner and work closely with: o Operational and support teams o Intermediate and Senior Engineers? Occasionally participate in the implementation of projects ? Provide accurate and timely updates to product and project management about shifts in scope, requirements, timelines and prioritization? Practice inclusion and enjoy being a role model; listening, clearly and openly communicating, educating and informing? Provide clear and effective communication, documentation and reporting on technical/complex information, concepts, solutions and decision point? Participate in Community of Practice and project-based meetings? Key tools and applications used by this role: o ServiceNow o Microsoft Configuration Manager (SCCM) o Microsoft PowerShell oJira o ConfluenceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Enterprise Mobility team is a world-class delivery group that builds and maintains the underpinnings of lululemon?s technology environment. We are multiple product and platform teams that share a... More passion for continuous and high-quality delivery and work closely with our internal teams and our business partners. With these business and technology partners we co-create a powerful roadmap to deliver amazing experiences to our guests with innovation, value and reliability. As an Enterprise Mobility Infrastructure Engineer you will work cohesively and collaboratively with various, diverse teams, as well as independently to:?Act as SME Windows endpoint (device) management capabilities?Provide guidance and production support for Windows endpoint (device) management in a complex, geographically distributed environment?Serve as an escalation point for all aspects of device lifecycle management (Enrollment, Configuration, Protection and Retirement), including, but not limited to:oPolicy creation oTask sequence creation, maintenance and troubleshootingoConfiguration profile development oOS updatingoApplication packaging and managementoEndpoint Security?Automate and document standard operational procedures and processes?Continuously research and identify recommendations and solutions to improve and streamline the day-to-day, end-user, and business experience?Keep up to date with, and use current technology and industry best practices and standard?Use critical thinking and background to look at complex problems, offer feedback and guidance as to how to solve them, and be an active member of the team that delivers the ultimate solution?Collaborate with other teams, both technical and non-technical?Partner and work closely with: oOperational and support teamsoIntermediate and Senior Engineers?Occasionally participate in the implementation of projects ?Provide accurate and timely updates to product and project management about shifts in scope, requirements, timelines and prioritization?Practice inclusion and enjoy being a role model; listening, clearly and openly communicating, educating and informing?Provide clear and effective communication, documentation and reporting on technical/complex information, concepts, solutions and decision point?Participate in Community of Practice and project-based meetings?Key tools and applications used by this role: oServiceNowoMicrosoft Configuration Manager (SCCM)oMicrosoft PowerShelloJiraoConfluenceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Key ResponsibilitiesProvide Level 1-2 end-user support for hardware, software, printer, VPN, and basic network-related issuesManage, prioritize, and resolve support requests through the ServiceNow... More ticketing system or similar platformPerform laptop setup, imaging, configuration, deployment, refresh, and decommissioningTroubleshoot and resolve issues using RMM tools, with Atera experience preferredDiagnose and resolve technical issues independently and escalate when necessary after appropriate troubleshootingMaintain accurate documentation of incidents, resolutions, knowledge articles, and support proceduresSupport onboarding and offboarding processes, including device provisioning, account setup, access removal, and policy assignmentSupport and manage endpoint configuration and compliance through Microsoft IntuneSupport user and device configuration tasks within Microsoft Entra IDAssist with management of device identities, group assignments, and directory-based configuration processesTrack, manage, and maintain IT inventory, including laptops, peripherals, accessories, and other technology assetsMonitor stock levels of IT equipment and supplies, and report shortages proactivelyEnsure proper asset tagging, inventory accuracy, and lifecycle tracking for all IT equipmentMeet response and resolution expectations in accordance with established SLAsAssist with routine IT operations, system maintenance, and general support initiativesPART TIME 9am-2pm 5X/WEEK ONSITEPR: $25/HRWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The AI Solutions Architect serves as the technical leader and strategic advisor within the AI Center of Excellence (AI CoE) at Camping World Holdings. This individual will oversee all AI projects and... More initiatives across the enterprise, ensuring best practices are followed from ideation through production deployment. The role is responsible for maintaining a comprehensive map of every AI initiative, documenting integration points, and designing scalable solutions that align with business objectives. The AI Solutions Architect acts as the connective tissue between business stakeholders, engineering teams, and vendor partners, translating complex requirements into actionable architectures.Key ResponsibilitiesAI Program Oversight & Governance?Oversee all AI projects and initiatives across the organization, ensuring alignment with the AI CoE?s strategic roadmap and enterprise architecture standards.?Establish and enforce best practices, design patterns, and governance frameworks for AI solution development, deployment, and lifecycle management.?Conduct architecture reviews for all new AI initiatives to validate technical approach, scalability, security, and compliance requirements.?Define and maintain AI solution architecture standards including model serving, data pipelines, API design, and observability.?Define and design AI skill files that follow standards set.Documentation & Initiative Tracking?Create and maintain a comprehensive catalog of all AI projects, including status, ownership, technology stack, data sources, and business impact metrics.?Develop and manage initiative mapping documentation that clearly illustrates relationships, dependencies, and shared components across AI projects.?Produce Technical Requirements Documents (TRDs), architecture diagrams, and design specifications for each initiative.?Maintain a living knowledge base that captures lessons learned, reusable patterns, and reference architectures for the AI CoE.Stakeholder Engagement & Solution Design?Meet regularly with business stakeholders, product owners, and department leaders to gather requirements, understand pain points, and identify high-value AI opportunities.?Translate business requirements into detailed technical solution designs, including data flow diagrams, system architecture, and integration specifications.?Present solution proposals and architecture recommendations to senior leadership, clearly articulating trade-offs, timelines, and resource needs.?Facilitate cross-functional design sessions and workshops to align technical and business teams on AI initiative scope and approach.Integration Architecture & Connectivity?Own the master integration map across all AI projects, documenting every touchpoint between AI systems, enterprise platforms (Salesforce, Snowflake, ERP, etc.), and external services.?Design and standardize integration patterns including API contracts, event-driven architectures, data synchronization strategies, and middleware configurations.?Identify opportunities for shared services, reusable components, and platform consolidation to reduce duplication and accelerate delivery.?Collaborate with infrastructure and platform teams to ensure integration points are secure, performant, and well-monitored.Technology Strategy & Innovation?Evaluate emerging AI/ML technologies, platforms, and frameworks (e.g., Gemini, Vertex AI, LangChain, vector databases) and provide recommendations for adoption.?Partner with the Agent Development team to ensure AI agents follow consistent architectural patterns and integration standards.?Contribute to vendor evaluation and selection processes, including reviewing SOWs, conducting technical due diligence, and validating proof-of-concept results.?Stay current on AI industry trends, security considerations, and regulatory developments relevant to AI deployments in retail and automotive sectors.Pay Rate: $70-100We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for Embedded Software Engineers in the greater Tampa Bay area or Grand Rapids, MI. This person will be responsible for development, analysis, integration, and testing of... More complex hardware for an aviation system. This project will require coding in C language for a operating system that is similar to a Linux environment. Experience with aviation protocols is highly preferred. Other responsibilities include validation of high and low-level requirements, decomposition of requirements, and the digitization of analogs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm is looking for an IAM Engineer to join their Security team and will support the design, implementation and ongoing operations of core enterprise identity and access... More management and PKI certificate systems. The Firm has more than 1,300 lawyers and has offices that span the globe from Boston, New York, Beijing, Brussels, Hong Kong, Houston, London, Los Angeles, Palo Alto, Sao Paulo, Tokyo and Washington, D.C. The Firm consistently ranks among the world's leading law firms. The Firm has the following practice areas: Corporate, Litigation, Banking & Credit, Capital Markets, Mergers & Acquisitions, Real Estate, Restructuring and Private Funds. They support clients in a variety of industries such as Energy (Oil & Gas, Power & Renewables), Financial Services, Healthcare & Life Sciences, Infrastructure, Technology, Insurance & Reinsurance, and Data Centers. This role will be 3 days onsite in NYC and the remaining 2 days remote, with the exception of the first two weeks of training which will be 4 days onsite. This role will join a team of two resources responsible for IAM operational tasks in Entra/Active Directory and special projects. They will be responsible for responding to IAM tickets that come through, troubleshooting issues and ensuring the appropriate approval processes are in place, certificates, adding accounts, granting access, etc. They are mostly onprem AD but there will be some in Azure EntraID. Key Responsibilities:- Administer and support Active Directory and Microsoft Entra ID environments, including users, groups, organizational units, and access policies. - Support identity lifecycle processes including provisioning, modification, and account termination.- Manage and support authentication protocols and systems including Kerberos, LDAP, SAML, and MFA platforms - Onboard applications to SSO platforms- Administer enterprise PKI (public key infrastructure), including certificate issuance, renewal, revocation, and support- Assist in the design, maintenance, and testing of role-based access and entitlements across infrastructure and applications. - Assist with periodic access reviews and certification campaigns. - Implement access requests according to established procedures and security policies, ensuring least privileged access.- Provide Tier 1 & 2 support for IAM related issues, troubleshooting access problems and escalating complex issues to leadership.- Create and maintain clear and concise documentation related to IAM processes, configurations, and troubleshooting steps. - Assist with monitoring IAM systems for anomalies and generate reports on access activity. - Participate in testing of IAM system updates, patches, and new features. - Assist in the development and implementation of automation scripts to streamline IAM processes (e.g., PowerShell, Python).- Work closely with other IT teams (Help Desk, Applications, Infrastructure, Information Security) to ensure seamless integration of IAM solutions. They may also be asked to help with special projects like upgrading their MFA system on all server/laptops; implementing new vendor for Identity Validation and go through vendor selection, POC, Implementation etc; deploying browser plug in for secret server; assist in IGA solution implementation etc. Compensation:$50/hr to $53/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Location: Atlanta, GA (near Perimeter Mall)Team Operating Hours:Monday?Saturday: 9:30 AM ? 10:00 PM ESTSunday: 12:00 PM ? 8:30 PM ESTA company in Atlanta, GA is seeking Technical Support... More Representatives to join its Tier 1 Helpdesk team. This role is responsible for providing first-level technical support and troubleshooting for internal retail locations and sales representatives. The position is fully phone-based and supports PCs, Windows operating systems, point-of-sale (POS) systems, and basic network connectivity.Key ResponsibilitiesProvide Tier 1 technical support via phone for retail store personnel and internal sales representatives (not end customers)Troubleshoot hardware, software, and connectivity issues related to:PCs and Windows operating systemsPOS hardware and softwareIT networks, including routers and modemsSupport telecom porting and portability requests, including wireless number transfers between carriers (training provided)Accurately document all incidents, troubleshooting steps, and resolutions within ServiceNowEscalate unresolved or complex issues to Tier 2 support as appropriateMaintain a professional, customer-focused approach while assisting users with varying technical skill levelsPerform additional duties as assignedWork Environment100% phone-based support roleFast-paced helpdesk environment supporting multiple retail locationsCollaboration with Tier 2 support teams for advanced issue resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less