Job Search Results for government

We are seeking a Customer Service Representative to serve as a primary point of contact for customers, internal teams, and external stakeholders. This role handles a high volume of customer inquiries... More related to billing, service issues, outages, and general account questions through phone, email, and a case management system. The ideal candidate is calm under pressure, detail-oriented, and skilled at problem-solving while delivering a professional and empathetic customer experience.Key Responsibilities? Handle inbound customer calls to address questions, concerns, and complaints while preventing escalation and maintaining high customer satisfaction? Make outbound calls to customers and internal stakeholders to follow up on open inquiries and ensure timely resolution? Manage customer issues through a case management system, ensuring accurate documentation and follow-through? Respond to customer inquiries via phone, email, and contact center applications? Clearly explain service-related information, including billing questions, rate changes, and service interruptions? Meet or exceed individual and team performance metrics, including quality, productivity, and customer satisfaction KPIs? Adhere to assigned work schedules and performance standards as outlined in call, case, and email scorecards? Schedule and dispatch internal field crews, including leak crews, new service inspectors, valve crews, line locators, and hydrant crews? Serve as a key point of contact for city personnel, government entities, contractors, and the public requiring support from Distribution teams? Use sound judgment to prioritize emergencies and outages, communicate updates to stakeholders, and dispatch appropriate personnel? Ensure all dispatch and service activity is properly documentedDevelop and maintain strong working knowledge of internal systems, policies, and procedures? Troubleshoot customer issues using critical thinking and probing questions to identify root causes? Provide accurate, consistent information while maintaining a supportive and empathetic approachCollaborate with internal teams to resolve complex or escalated service issuesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The primary purpose of this position is to serve as a Flight Software / Embedded Firmware Engineer to provide design and development support for second generation lidar to support space and defense... More markets. The role will include lab demonstrations, field tests, prototypes, Engineering Development Units and the full range of space flight software. Candidates will lead the team responsible for the software that controls space hardware once it?s launched. That includes powering systems on and off, operating sensors, collecting data, handling unexpected issues, and making sure the mission continues safely without physical access. Because these systems can?t be repaired in space, the software has to be extremely reliable, and this leader is accountable for that reliability. Other responsibilities include:-Writing the software that runs space hardware-Ensuring the software is carefully designed, built, and tested so the hardware behaves correctly in space-Working on systems where failure could end the mission or destroy very expensive equipment-Acting as the translator between software, hardware, and program leadership to make sure everything works together-Makes sure the software meets strict government and industry requirements for reliability and security-Confirms the system behaves correctly before launch because fixing it later may be impossible-Coaches engineers, reviews their work, and makes final technical decisions-Ensures sensors collect the right data at the right time and successfully send it back to EarthThis role is on site 5 days a week in Hampton VA. Compensation: $120k-160k per year. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a qualified Top Secret Senior Systems Engineer in support of one of our large federal clients in Lexington Park, MD. This candidate will be supporting mission-critical... More efforts focused on the engineering, integration, modification, and sustainment of C5ISR systems across vehicles and operational platforms. Their day to day will include but is not limited to:?Leading a technical engineering team supporting mission critical DoD systems and platforms ?Performing systems engineering analysis, requirements definition, and solution development ?Supporting logistics planning and Test & Evaluation (T&E) activities Compensation: $160k - $180k Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.?Identifying and supporting projects involving fabrication, integration, modification, and sustainment of fielded and legacy mission systems ?Planning and supporting kitting, installation activities, engineering changes, and checkout procedures ?Providing systems engineering support for vehicle mounted and deployed communications, sensing, and mission systems ?Developing Engineering Change Proposals (ECPs) and supporting developmental testing and hardware/material tracking ?Conducting and reviewing site surveys to identify system requirements and operational constraints, including space, security, environment, and human factors ?Supporting system architecture design and integration of new and emerging technologies ?Developing and updating technical documentation, drawings, and material lists ?Participating in technical reviews, configuration audits, and engineering design meetings ?Supporting the development of DoD technical and programmatic documentation ?Coordinating with government program offices and mission partners to ensure system performance and operational readinessWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?The Facilities Surface Planning Engineer will be responsible for coordinating with multidisciplinary teams to bring facilities development strategies into an actionable plan for the execution team... More to ensure operational readiness in the Permian Basin?Work with Development Teams per Business Units to optimize facilities routing and placement utilizing scenario analysis?Identifying and planning production facility locations, compressor stations, frac ponds, pipelines, new roads, power line routing and incorporating results into model interpretations for recommendations?Present finalized plan to internal stakeholders including but not limited to Land & Regulatory, F&C, Power, Electric, Fiber, Production, and Construction teams.?Conduct review of facility location and infrastructure routing strategy with field personnel, land, regulatory and government agencies?Coordinate with Development and Asset Production teams regarding base well consolidation projects in order to optimize capital expenditure within ongoing development areas?The Facilities Surface Planning Engineer will be tasked with working on multiple projects at once across the Permian Basin based on business needs and activity established by the Drilling Rig Schedule and Business Plan outlooks?The Engineer will be responsible for keeping projects moving forward by resolving obstacles and facilitating the readiness of Oil and Gas infrastructure for all new drills in their area of responsibilityWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A federal client of Insight Global is looking for a Business Systems Analyst to join their team. This team is working in a medical warehouse environment supporting a large government agency. This... More person will be responsible for understanding the different systems that the customers use, the customer?s unique business problems that need solutions, and then creating a business solution that focuses on condensing the amount of tools or systems that are being used with cost, maintenance and scalability in mind. This person needs the ability to research/understand business problems and create a solution that fits into the budget and schedule needed. IF this person has OCI (Oracle cloud) or experience with the Microsoft Powerplatform then it is a huge plus This team is looking for someone who is coachable on environment specifics and has a good understanding of different warehouse management systems/ERP systems. This person will be expected to communicate with state officials, hospital leadership, and other high-level individuals so this team is looking for someone who is professional and sharpCompensation:$27/hr to $32/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one ofemployment, including options for medical, dental, and vision insurance. Eligibility to enroll inthe 401(k) retirement plan begins after 90 days of employment. Additionally, employees in thisrole will have access to paid sick leave and other paid time off benefits as required under theapplicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a file-transfer expert to support a critical system that securely moves large amounts of data between departments and outside partners. The main job is to move everyone... More off an old file-transfer tool called MessageWay and onto a newer one called MOVEit.This role is hands-on, long-term, and deeply operational.We are looking for someone with:-Deep, hands-on experience with MOVEit and MessageWay-Experience supporting large, regulated environments-Comfortable working with government or public sector stakeholdersOn a normal day, this person will:-Help departments move their file connections from MessageWay to MOVEit-Troubleshoot failed or slow file transfers-Write scripts to automate file movement and alerts-Review databases that track file transfers and audit logs-Document processes for compliance and audits$67/hr to $70/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Operational Insights Data Analyst to support a large government customer in Alexandria, VA. This role focuses on analyzing data from training events, exercises, and... More real-world operations to identify trends, gaps, and areas for improvement. The ideal candidate will turn operational data into clear recommendations that help improve mission readiness and performance.Responsibilities:Analyze data from exercises, training events, and operations to identify trends and key insightsWork closely with teams and leadership to gather feedback and understand operational challengesCreate reports, briefings, and recommendations to improve performance and readinessIdentify capability gaps and highlight best practices across operationsLead or support discussions to share insights and drive continuous improvementHelp integrate findings into future planning, training, and operational processesStay up to date on relevant technologies, threats, and operational best practicesCoordinate with external partners (interagency and coalition) to share insights and improve collaboration. $30/hr to $55/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is in search of a LVN/LPN in the Portsmouth, VA area to support a government client on a long term contract. The ideal candidate would be responsible for ensuring patient care aligns... More with the Standards of Nursing Care and adheres to clinic policies and procedures. In this role, you will be working on the hospitals Pediatric floor. You'll check patients into the clinic, following guidelines, and perform triage. Informing nurses or physicians about the patient's condition and potential issues is crucial. Additionally, you'll obtain and meticulously document patient and pertinent family history. Your diagnostic support duties encompass taking vital signs, collecting specimens, and tracking diagnostic results. When assisting physicians, you'll prepare, position, and monitor patients during various diagnostic examinations, such as lumbar punctures, colposcopies, and sigmoidoscopies. Conducting laboratory tests, recording and reporting results, and performing treatment procedures--such as sterile dressing changes, administering medications, and inserting catheters--are part of your responsibilities. You'll also ambulate patients to different areas within the facility, including Radiology, various clinics, and physical therapy. Lastly, preparing patients for tests, examinations, treatments, and surgery, as well as monitoring and discontinuing intravenous fluids accurately, are essential aspects of your role. Remember to stay vigilant and alert providers to any unexpected findings.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Responsible for executing technical activities of assigned projects to ensure efficient and timely completion of work in accordance with Government and Plant directives. Plans, coordinates, and... More directs activities to meet demands of Project Management (PM) mission in accordance with assigned organizational authorities and responsibilities. Provides technical aptitude, integration and leadership for planning, scheduling, monitoring, configuration control, analysis, and reporting on multiple scopes of varying size, complexity, and level of risk. Ensures Project Managers are provided with tools to confirm projects are on track, within budget and within compliance of requirements. Participates in planning, development, monitoring, and control of project scope, cost, and schedule integration. Utilizes tools and systems necessary to effectively and proactively manage, control, and report on cost and schedule for concurrent projects. Manages development of cost, schedule, and risk plans, collection of performance data, tracking data, analysis, development of forecast of estimate to complete, and reporting. Ensures identification and tracking of changes/potential changes to project scope, ensuring estimates of cost changes and schedule impact are given visibility with client and PM. Manages integration of cost and schedule data and reporting with company?s accounting and management information systems to facilitate meeting company performance and financial goals. Interacts with internal and external stakeholders to ensure proper business input is collected, analyzed, and resulting output distributed, as required. Takes a leading role in driving organization and company toward established visions and objectives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Experienced Life Cycle Management (LCM) Process Engineer to support a government program of a large aerospace client in Warner Robins, GA. This customer-facing role... More supports a multidisciplinary team responsible for the sustainment of the program-wide Engineering Data Repository System (EDARS), including standardized and optimized processes. The engineer will collaborate with a globally distributed C-17 engineering team, USAF and FMS customers, and support various engineering and program investigations, including the C-17 Delegation of Engineering Authority (DEA) program. Responsibilities include developing and implementing EDARS tools to support Root Cause Corrective Action (RCCA) analysis and preventive actions; supporting Reliability & Maintainability personnel, cognizant engineers, and DEA leadership in developing, analyzing, and submitting multiple Contract Data Requirement List (CDRL) deliverables; supporting the annual DEA Program Assessment; and frequently interfacing with USAF/FMS engineering stakeholders. The role also collaborates closely with systems engineering, sustainment engineering, and Process Based Management teams to ensure program visibility, documentation integrity, and performance metric timeliness, while driving RCCA initiatives to reduce recurring issues and customer burden across maintenance concepts, technical orders, work instructions, engineering drawings, and design improvements. This position is 100% onsite in Warner Robins, GA, requires U.S. citizenship, and the ability to obtain an interim and/or final U.S. Secret Security Clearance post-start.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less