Job Search Results for qa
Apr 30, 2026
Raleigh, NC
|
Software Engineering
|
Perm
|
$120k - $150k (estimate)
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The Broker Applications team carries one of the organization?s top strategic priorities for 2026?expanding the broker partner ecosystem?and you will be a key contributor to that growth. You will work closely with the Platform Integrations and Platform Services teams when new data connections are required, but your team is the primary engineering point of contact for broker partners and will interface directly with them throughout the delivery lifecycle.The right candidate is a seasoned engineer with deep full-stack expertise, strong client-facing instincts, and the ability to translate broker-specific requirements into platform-generic solutions that scale across the CEM client base. You will bring an AI-first mindset by genuinely integrating agentic development tooling into your daily workflow and setting the standard for your team.ResponsibilitiesTechnical Leadership \u0026 Delivery? Serve as the senior technical authority for the Broker Applications team, making day-to-day engineering decisions, setting the bar for code quality, and ensuring the team delivers high-quality software on schedule.? Write, review, and contribute production-quality code across the full stack, including C#/.NET, Angular, and Oracle, as an active hands-on member of the team.? Lead architecture discussions and make technical recommendations that align with the long-term CEM platform strategy, ensuring broker-specific work generalizes across the broader client base wherever possible.? Hold the team accountable to engineering standards including unit testing, code review discipline, definition of done, and release readiness.? Partner with Platform Integrations and Platform Services teams to design and implement new data connections required for broker onboarding and feature delivery.AI-First Engineering? Champion organizational minimums of at least 50 percent AI-authored pull requests and 95 percent AI-assisted code review adoption.? Model an agentic development mindset by integrating AI tooling into your own daily workflow and actively coaching teammates to do the same.? Push the team beyond baseline AI adoption into workflows and practices that measurably improve delivery velocity and code quality.? Stay current on agentic development tooling and bring forward-looking recommendations to the Engineering Manager.Broker Onboarding \u0026 Partner Engagement? Serve as the senior technical point of contact for broker-dealer partners, engaging directly on requirements, integration design, technical issue resolution, and delivery status.? Lead the technical execution of new broker onboarding engagements, translating partner-specific requirements into well-scoped, platform-generic solutions.? Dig into root business problems rather than accepting requirements at face value, advocating for solutions that work across the full broker partner portfolio rather than one-off builds.? Partner with the Engineering Manager and Product Management to ensure broker requirements are well-defined, properly scoped, and sequenced for delivery.? Build credibility with broker partners through technical depth, delivery consistency, and clear communication.Cross-Functional Collaboration? Partner closely with the Platform Integrations and Platform Services teams on new data connections, integration patterns, and shared technical standards.? Coordinate with matrixed QA engineers to ensure test coverage, quality gates, and release readiness are met across broker-specific workflows.? Collaborate with Principal Engineers, the Solution Architect, and peer Lead Engineers on cross-team technical decisions.? Surface delivery risks, technical blockers, and scope concerns to the Engineering Manager early and clearly.Technical Mentorship? Set the technical bar for the team by establishing coding standards, architectural patterns, and engineering practices the rest of the team follows.? Mentor engineers on full-stack development best practices, broker integration patterns, and professional development.? Contribute to cross-team technical forums alongside Principal Engineers, the Solution Architect, and Engineering Managers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Principal Engineer- Broker Applications","City":"Raleigh","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 8+ years of hands-on software engineering experience in enterprise SaaS environments, with demonstrated experience as a Principal or Senior Principal Engineer.? Deep full-stack expertise in csharp, .NET (Framework and/or Core), Angular, and Oracle, with the ability to lead technical decisions across the entire stack.? Strong proficiency in Domain-Driven Design (DDD), including hands-on experience layering domain models across application, service, and data access tiers.? Experience with CQRS patterns for command and query separation in multi-service architectures.? Demonstrated experience in client-facing engineering roles, engaging directly with external partners on requirements, design decisions, and technical issue resolution.? Proven ability to advocate for platform-generic solutions over one-off client-specific builds.? Demonstrated AI-first engineering mindset, including hands-on experience with agentic development tooling and driving AI adoption within a team.? Strong code review discipline and engineering quality standards, including unit testing, CI/CD practices, and definition-of-done rigor.? Experience with Oracle databases, including PL/SQL development, packages, procedures, views, and query optimization.? Experience with Angular 15+ including Reactive Forms, RxJS, Angular Material, and TypeScript.? Experience with Entity Framework Core, including the Oracle EF Core provider.? 3+ years of experience with Azure cloud technologies and Azure DevOps CI/CD pipelines.? Experience working with global, distributed teams across multiple time zones.Bachelor?s degree in Computer Science, Engineering, or equivalent work experience.","Skills":"? Experience working in broker-dealer, financial services, or equity compensation domains, including familiarity with broker integration patterns or FIX concepts.? Familiarity with .NET modernization patterns across legacy ASP.NET Web API (.NET Framework) and modern ASP.NET Core services.? Experience with schema migration tooling such as Liquibase, including changeset management and CI/CD integration.? Familiarity with observability and monitoring tooling such as structured logging, Datadog APM, or Application Insights.? Experience with containerization tooling such as Docker, Podman, or similar.Experience mentoring mid-level engineers into senior or lead roles.","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":150000.0000,"SalaryLow":120000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
As a Principal Software Engineer on the Broker Applications team, you will serve as the senior technical authority for the client-facing application layer that connects the Certent Equity Management... (CEM) platform to a growing portfolio of broker-dealer partners. Reporting to the Engineering Manager, you will be the technical lead for a team of engineers and matrixed QA specialists, owning the application-side development that powers broker integrations?from supporting existing partners to onboarding new ones.This is a pure individual contributor role operating at a high-visibility intersection of engineering and client engagement. The Broker Applications team carries one of the organization?s top strategic priorities for 2026?expanding the broker partner ecosystem?and you will be a key contributor to that growth. You will work closely with the Platform Integrations and Platform Services teams when new data connections are required, but your team is the primary engineering point of contact for broker partners and will interface directly with them throughout the delivery lifecycle.The right candidate is a seasoned engineer with deep full-stack expertise, strong client-facing instincts, and the ability to translate broker-specific requirements into platform-generic solutions that scale across the CEM client base. You will bring an AI-first mindset by genuinely integrating agentic development tooling into your daily workflow and setting the standard for your team.ResponsibilitiesTechnical Leadership & Delivery? Serve as the senior technical authority for the Broker Applications team, making day-to-day engineering decisions, setting the bar for code quality, and ensuring the team delivers high-quality software on schedule.? Write, review, and contribute production-quality code across the full stack, including C#/.NET, Angular, and Oracle, as an active hands-on member of the team.? Lead architecture discussions and make technical recommendations that align with the long-term CEM platform strategy, ensuring broker-specific work generalizes across the broader client base wherever possible.? Hold the team accountable to engineering standards including unit testing, code review discipline, definition of done, and release readiness.? Partner with Platform Integrations and Platform Services teams to design and implement new data connections required for broker onboarding and feature delivery.AI-First Engineering? Champion organizational minimums of at least 50 percent AI-authored pull requests and 95 percent AI-assisted code review adoption.? Model an agentic development mindset by integrating AI tooling into your own daily workflow and actively coaching teammates to do the same.? Push the team beyond baseline AI adoption into workflows and practices that measurably improve delivery velocity and code quality.? Stay current on agentic development tooling and bring forward-looking recommendations to the Engineering Manager.Broker Onboarding & Partner Engagement? Serve as the senior technical point of contact for broker-dealer partners, engaging directly on requirements, integration design, technical issue resolution, and delivery status.? Lead the technical execution of new broker onboarding engagements, translating partner-specific requirements into well-scoped, platform-generic solutions.? Dig into root business problems rather than accepting requirements at face value, advocating for solutions that work across the full broker partner portfolio rather than one-off builds.? Partner with the Engineering Manager and Product Management to ensure broker requirements are well-defined, properly scoped, and sequenced for delivery.? Build credibility with broker partners through technical depth, delivery consistency, and clear communication.Cross-Functional Collaboration? Partner closely with the Platform Integrations and Platform Services teams on new data connections, integration patterns, and shared technical standards.? Coordinate with matrixed QA engineers to ensure test coverage, quality gates, and release readiness are met across broker-specific workflows.? Collaborate with Principal Engineers, the Solution Architect, and peer Lead Engineers on cross-team technical decisions.? Surface delivery risks, technical blockers, and scope concerns to the Engineering Manager early and clearly.Technical Mentorship? Set the technical bar for the team by establishing coding standards, architectural patterns, and engineering practices the rest of the team follows.? Mentor engineers on full-stack development best practices, broker integration patterns, and professional development.? Contribute to cross-team technical forums alongside Principal Engineers, the Solution Architect, and Engineering Managers.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 13, 2026
Durham, NC
|
Engineering (Non IT)
|
Contract
|
$40 - $50 (hourly estimate)
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Responsible for providing Quality Assurance support to Manufacturing Process Operations. Performs document review and approval of Master Batch Records, SOP?s and Technical Documents. Collaborate... directly with MS&T and manufacturing to support BOM review and approvals to meet timelinesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 03, 2026
Three Chopt, VA
|
Mechanical Engineering
|
Perm
|
$110k - $180k (estimate)
{"JobID":502043,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-77.48,"Longitude":37.66,"Distance":null},"State":"Virginia","Zip":"23060","ReferenceID":"NOR-6ff41b12-ba85-405b-81ed-909dea4dfe78","PostedDate":"\/Date(1772575326000)\/","Description":"Insight Global is supporting an AEC client in their search for a Senior Mechanical Engineer to join their team. This individual will serve as a senior or lead engineer, taking ownership of mechanical and HVAC design efforts from early conceptual studies and scope development through detailed design, system selection, and construction documentation.In this role, you?ll partner closely with clients to understand project objectives, validate technical requirements, and help define scopes of work that align with budget, schedule, and performance goals. You?ll act as a trusted technical advisor, guiding HVAC system strategies and mechanical solutions across a wide range of projects.You?ll manage mechanical scopes on both standalone and multi-disciplinary projects, working alongside project managers to ensure work stays aligned with contract fees, schedules, and client expectations. This includes coordinating and communicating mechanical design efforts across disciplines and ensuring seamless integration with architectural, electrical, and other engineering teams.As a senior leader, you?ll oversee and mentor junior mechanical engineers, designers, and commissioning staff?providing technical guidance, conducting quality control reviews, and ensuring designs comply with applicable codes, standards, and internal QA/QC procedures. You?ll be responsible for preparing and reviewing mechanical deliverables, including programming documents, schematic designs, design development packages, and construction documents.The role supports projects through bidding, construction, and close-out phases. You?ll assist with bid reviews and addenda, respond to RFIs, review submittals and shop drawings, participate in site visits, and represent the firm during construction as needed. You?ll also support commissioning efforts by preparing proposals, plans, and reports; conducting project reviews; witnessing pre-functional checks and functional performance testing; and developing O\u0026M and OMSI documentation to ensure systems perform as intended well beyond project completion.Benefits:- 3 weeks PTO- 8 holidays- 100% medical - Performance based bonuses ($0-$20,000 annually) Compensation: $110,000- $180,000 annually. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Mechanical Engineer","City":"Three Chopt","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor?s degree in Mechanical Engineering from an accredited university.5+ years of experienceWorking knowledge in the latest versions of AutoCAD or Autodesk Revit.Proven design and construction administration experience across K-12, office, commercial, retail, data center, or municipal/government projects.Demonstrated strong leadership and technical oversight capabilities.","Skills":"Active Professional Engineer (PE) licenseExperience mentoring Jr. engineers Ability to work with limited direction and be able to take direction from various departments and levels.","Industry":"Mechanical Engineering","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":180000.0000,"SalaryLow":110000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is supporting an AEC client in their search for a Senior Mechanical Engineer to join their team. This individual will serve as a senior or lead engineer, taking ownership of mechanical... and HVAC design efforts from early conceptual studies and scope development through detailed design, system selection, and construction documentation.In this role, you?ll partner closely with clients to understand project objectives, validate technical requirements, and help define scopes of work that align with budget, schedule, and performance goals. You?ll act as a trusted technical advisor, guiding HVAC system strategies and mechanical solutions across a wide range of projects.You?ll manage mechanical scopes on both standalone and multi-disciplinary projects, working alongside project managers to ensure work stays aligned with contract fees, schedules, and client expectations. This includes coordinating and communicating mechanical design efforts across disciplines and ensuring seamless integration with architectural, electrical, and other engineering teams.As a senior leader, you?ll oversee and mentor junior mechanical engineers, designers, and commissioning staff?providing technical guidance, conducting quality control reviews, and ensuring designs comply with applicable codes, standards, and internal QA/QC procedures. You?ll be responsible for preparing and reviewing mechanical deliverables, including programming documents, schematic designs, design development packages, and construction documents.The role supports projects through bidding, construction, and close-out phases. You?ll assist with bid reviews and addenda, respond to RFIs, review submittals and shop drawings, participate in site visits, and represent the firm during construction as needed. You?ll also support commissioning efforts by preparing proposals, plans, and reports; conducting project reviews; witnessing pre-functional checks and functional performance testing; and developing O&M and OMSI documentation to ensure systems perform as intended well beyond project completion.Benefits:- 3 weeks PTO- 8 holidays- 100% medical - Performance based bonuses ($0-$20,000 annually) Compensation: $110,000- $180,000 annually. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 23, 2026
Pittsburgh, PA
|
Programmer / Developer
|
Perm
|
$16k - $20k (estimate)
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Reporting to the Business Intelligence Manager, the Developer ? Business Intelligence supports our clients profitability and data-driven initiatives. This role focuses on developing analytical... solutions using Power BI, Databricks, SQL, PowerApps, and automation technologies, while partnering closely with Business Analysts, the Profitability Team, and Business Units.________________________________________ResponsibilitiesPower BI, PowerApps, and Data Engineering?Develop and maintain new and existing Power BI reports.?Develop and maintain PowerApps applications.?Work with SQL databases (table design, view creation, querying, optimization).?Partner with IT to automate processes for the consolidated organization.?Maintain accurate process documentation and technical specifications.?Partner with the Profitability Team to support enhancements and toolsets.?Partner with Business Units to identify and develop enhancements.?Participate in User Acceptance Testing (UAT) for new enhancements.________________________________________?Create Dataset Views aligned to the Business Requirements Document (BRD).?Create Workfiles following approved templates and organizational standards.?Produce polished, high quality visual layouts aligned to BRD expectations.?Apply Row-Level Security (RLS) and support AD group creation as needed.?Ensure all unused elements are cleaned up prior to SIT deployment.?Perform performance optimization on Databricks workfile views.?Update the BRD with technical requirements identified during development.?Conduct unit testing on workfiles prior to QA handoff.?Deploy workfiles from DEV to SIT environments.?Handoff solutions to the Architect for post-SIT deployment activities.?Provide post production and pre AMS support for assigned workfiles.?Participate in AMS knowledge transfer to ensure long-term operational support.________________________________________We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 11, 2026
Tempe, AZ
|
Customer Service
|
Contract-to-perm
|
$24 - $30 (hourly estimate)
{"JobID":505587,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Arizona","Zip":"85288","ReferenceID":"DGO-519b8460-ed92-4bb7-a85c-db079c3b64e2","PostedDate":"\/Date(1773265962000)\/","Description":"Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail-oriented, proactive Support Agent who excels in email-based customer service and thrives in a fast-paced environment. This role focuses on high-volume ticket management, fraud-related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer-first, and capable of identifying risks, gathering case details, and escalating issues appropriately. Core Support Operations:-Manage approximately 40 email tickets per day-Provide clear, timely, and accurate responses through Zendesk.-Handle general inquiries related to the platform and user accounts.Fraud, Safety, and Risk Support:-Investigate account restrictions, fraud activity, and suspicious crypto transfers.-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).-Gather details to support fraud claims and escalation workflows.-Monitor ?urgent? or ?account compromised? channels and freeze accounts when necessary to protect users.Financial Operations-Support FIAT-related issues including:? Bank transfers? Troubleshooting linked bank accounts? Understanding deposit/withdrawal flows-Provide foundational support for crypto transfers; crypto knowledge is a major plus.Quality \u0026 Collaboration-Participate in the QA program to maintain high service standards.-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.-Work cross-functionally with Operations, Training, and Leadership to route cases and improve workflows.This is a 6-month contract-to-hire position with an hourly rate of $30/hr depending upon qualifications and shift preference.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Exchange Email Base Support Agent (Overnight Shift)","City":"Tempe","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-3?4 years of experience in customer support, operations, or a client-facing environment (email and live chat support strongly preferred).-Experience managing high-volume ticket queues.-Experience using Zendesk or similar CRM platforms.","Skills":"-Interest in cryptocurrency or blockchain","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail-oriented, proactive Support Agent... who excels in email-based customer service and thrives in a fast-paced environment. This role focuses on high-volume ticket management, fraud-related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer-first, and capable of identifying risks, gathering case details, and escalating issues appropriately. Core Support Operations:-Manage approximately 40 email tickets per day-Provide clear, timely, and accurate responses through Zendesk.-Handle general inquiries related to the platform and user accounts.Fraud, Safety, and Risk Support:-Investigate account restrictions, fraud activity, and suspicious crypto transfers.-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).-Gather details to support fraud claims and escalation workflows.-Monitor ?urgent? or ?account compromised? channels and freeze accounts when necessary to protect users.Financial Operations-Support FIAT-related issues including:? Bank transfers? Troubleshooting linked bank accounts? Understanding deposit/withdrawal flows-Provide foundational support for crypto transfers; crypto knowledge is a major plus.Quality & Collaboration-Participate in the QA program to maintain high service standards.-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.-Work cross-functionally with Operations, Training, and Leadership to route cases and improve workflows.This is a 6-month contract-to-hire position with an hourly rate of $30/hr depending upon qualifications and shift preference.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
May 04, 2026
Norfolk, VA
|
Light Industrial
|
Contract-to-perm
|
$32 - $40 (hourly estimate)
{"JobID":526273,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-76.28,"Longitude":36.84,"Distance":null},"State":"Virginia","Zip":"23502","ReferenceID":"NOR-76226c2f-2c93-4e9b-a9ee-b75dba9aecaa","PostedDate":"\/Date(1777924753000)\/","Description":"Insight Global is looking for a 3rd shift manufacturing supervisor who will be responsible for leading the entire 3rd shift breaker panel team. This individual must possess strong leadership qualities, proven track record of successfully leading teams, hitting KPIs, providing clear production reports, and leading pre-shift meetings with the team. The right candidate will have a minimum of 5 years of experience within a supervisory capacity and must be able to show expertise in either welding, fabrication, or electrical skillsets. The hours for this position are Monday through Friday, 10:30 PM ? 7:00 AM with a 13% hourly increase while working third shift. The hourly rate ranges between $40-$43/hr. based on years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"3rd Shift Breaker Depot Supervisor","City":"Norfolk","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5 years of experience in a supervisory roleProven track record within manufacturing repair work, tracking production, and submitting paperwork in a timely manner with minimal to no mistakes. Experience within Cost Point and ExcelMust still be willing to work with their tools (65% of their responsibilities will be on the production floor, the rest will be administrative responsibilities).","Skills":"Military background is a major plus (learning QA processes will be easier).","Industry":"Light Industrial","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":40.0000,"SalaryLow":32.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for a 3rd shift manufacturing supervisor who will be responsible for leading the entire 3rd shift breaker panel team. This individual must possess strong leadership... qualities, proven track record of successfully leading teams, hitting KPIs, providing clear production reports, and leading pre-shift meetings with the team. The right candidate will have a minimum of 5 years of experience within a supervisory capacity and must be able to show expertise in either welding, fabrication, or electrical skillsets. The hours for this position are Monday through Friday, 10:30 PM ? 7:00 AM with a 13% hourly increase while working third shift. The hourly rate ranges between $40-$43/hr. based on years of experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Jan 25, 2026
Irving, TX
|
Business Analysis
|
Contract-to-perm
|
$29 - $36 (hourly estimate)
{"JobID":486449,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-96.96,"Longitude":32.85,"Distance":null},"State":"Texas","Zip":"75038","ReferenceID":"DAL-a1fcf847-e58e-4662-b7a2-48183b2f50db","PostedDate":"\/Date(1769373435000)\/","Description":"We?re seeking an Implementation Specialist for one of our largest distributors to help deploy Warehouse Management Software across their nationwide locations. This individual will work closely with the IT development and support groups to ensure successful adoption of IT solutions throughout the company. The ideal candidate brings a strong work ethic and a desire to learn, contributing meaningfully to our fast-paced, collaborative team. This role requires the individual to be 5 days a week onsite and to travel to various sites throughout the U.S.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Implementation Specialist","City":"Irving","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? 1-2 years of experience in project management, business analysis, data analysis, training and development, or any kind of software/product implementation? Proven ability to learn new tools and processes quickly ? Proficiency with Microsoft Word, Excel, and PowerPoint ? Bachelor?s degree in Business, IT, or a related field ? Excellent written and verbal communication skills ? Able to be onsite 5 days a week ? Comfortable with frequent travel to client sites across the country","Skills":"? Background in education or nonprofit sectors? Exposure to QA or project management work? Experience with Warehouse Management Software (WMS)","Industry":"Business Analysis","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":36.0000,"SalaryLow":28.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We?re seeking an Implementation Specialist for one of our largest distributors to help deploy Warehouse Management Software across their nationwide locations. This individual will work closely with... the IT development and support groups to ensure successful adoption of IT solutions throughout the company. The ideal candidate brings a strong work ethic and a desire to learn, contributing meaningfully to our fast-paced, collaborative team. This role requires the individual to be 5 days a week onsite and to travel to various sites throughout the U.S.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 06, 2026
Charlotte, NC
|
Programmer / Developer
|
Contract
|
$52 - $65 (hourly estimate)
{"JobID":503387,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-80.83,"Longitude":35.19,"Distance":null},"State":"North Carolina","Zip":"28202","ReferenceID":"CLT-7a3d0832-2618-4aac-9e78-a11caaa10bdd","PostedDate":"\/Date(1772810839000)\/","Description":"Insight Global is looking to bring on a Python Developer to join a large financial client. In this role you will be responsible for L2/L3 technical support, resolving and maintaining application governance, and development operations (DEV OPS). Key responsibilities of the job include ensuring user onboarding, resolving functional, non-functional and compliance issues, and provide technical solutions working closely with business users, development teams, business analyst, and product management. Job expectations include an extensive knowledge of development and testing practices common to the industry and design and architectural patterns for distributed computing utilizing Spark. This includes a solid foundation in Python application development, SQL, and Linux operating systems and administration. Strong communication skills are a must and to be able to articulate at various levels about technical details. Strong analytical skills to debug user issues within a reasonable timeframe.Responsibilities:? Provide L2/L3 to support to users and application production support team.? Strong foundation Python-based applications and scripts. Be capable of debugging and writing clean, efficient, and well-documented code.? Debug and troubleshoot software and platform issues from Python, Oracle, Spark, Spectrum Grid, Hadoop/Hive.? Develop solutions to automate repetitive tasks and workflows using Python and shell scripts within virtual environment.? Foundation in Linux servers and systems, and networking.? Perform application governance resolutions, upgrades, routine system monitoring, performance analysis, disaster recovery, and troubleshooting.? Ensure system security and compliance in line with BOA best practices and application governance.? Deploy code to our development, QA, Staging and Production servers using our continuous integration and deployment pipeline platform.? Quickly grasp new services/functions and add new test cases to the test suite to continuously improve our quality assurance bar.? Work closely with cross-functional teams to understand requirements and deliver solutions and coordination.? Participate in code reviews and provide constructive feedback.? Collaborate with Business Users, Management, and Developers.? Streamline operations and process and resolve issues.? Document code, systems configurations, process, and procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Python Developer","City":"Charlotte","ExpirationDate":null,"PriorityOrder":0,"Requirements":"REQUIRED SKILLS AND EXPERIENCE? Demonstratable experience as a Python developer? Experience with Linux system administration? Strong understanding of databases and SQL.? Experience with automation tools and frameworks (Jenkins, ansible, pytest).? Agile (Lean or Scaled Agile Framework)? Proficient in Python programming and Linux OS. (Ubuntu, CentOS).? Familiarity with shell scripting (Bash).? Experience with version control systems (e.g., Git, bitbucket).? Understanding of network protocols and services (DNS, DHCP, HTTP, SSH).? Experience with Hadoop/Hive platform.? Experience with Spark Framework in python. Skills that will help:? Excellent problem-solving skills.? Communication and collaboration abilities.? Ability to work independently and as part of a team.? Attention to detail and commitment to quality. NICE TO HAVE SKILLS AND EXPERIENCE? Experience with Spectrum Grid.? Experience with Trino JOB DESCRIPTIONInsight Global is looking to bring on a Python Developer to join a large financial client. In this role you will be responsible for L2/L3 technical support, resolving and maintaining application governance, and development operations (DEV OPS). Key responsibilities of the job include ensuring user onboarding, resolving functional, non-functional and compliance issues, and provide technical solutions working closely with business users, development teams, business analyst, and product management. Job expectations include an extensive knowledge of development and testing practices common to the industry and design and architectural patterns for distributed computing utilizing Spark. This includes a solid foundation in Python application development, SQL, and Linux operating systems and administration. Strong communication skills are a must and to be able to articulate at various levels about technical details. Strong analytical skills to debug user issues within a reasonable timeframe.Responsibilities:? Provide L2/L3 to support to users and application production support team.? Strong foundation Python-based applications and scripts. Be capable of debugging and writing clean, efficient, and well-documented code.? Debug and troubleshoot software and platform issues from Python, Oracle, Spark, Spectrum Grid, Hadoop/Hive.? Develop solutions to automate repetitive tasks and workflows using Python and shell scripts within virtual environment.? Foundation in Linux servers and systems, and networking.? Perform application governance resolutions, upgrades, routine system monitoring, performance analysis, disaster recovery, and troubleshooting.? Ensure system security and compliance in line with BOA best practices and application governance.? Deploy code to our development, QA, Staging and Production servers using our continuous integration and deployment pipeline platform.? Quickly grasp new services/functions and add new test cases to the test suite to continuously improve our quality assurance bar.? Work closely with cross-functional teams to understand requirements and deliver solutions and coordination.? Participate in code reviews and provide constructive feedback.? Collaborate with Business Users, Management, and Developers.? Streamline operations and process and resolve issues.? Document code, systems configurations, process, and procedures.","Skills":"","Industry":"Programmer / Developer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":65.0700,"SalaryLow":52.0560,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking to bring on a Python Developer to join a large financial client. In this role you will be responsible for L2/L3 technical support, resolving and maintaining application... governance, and development operations (DEV OPS). Key responsibilities of the job include ensuring user onboarding, resolving functional, non-functional and compliance issues, and provide technical solutions working closely with business users, development teams, business analyst, and product management. Job expectations include an extensive knowledge of development and testing practices common to the industry and design and architectural patterns for distributed computing utilizing Spark. This includes a solid foundation in Python application development, SQL, and Linux operating systems and administration. Strong communication skills are a must and to be able to articulate at various levels about technical details. Strong analytical skills to debug user issues within a reasonable timeframe.Responsibilities:? Provide L2/L3 to support to users and application production support team.? Strong foundation Python-based applications and scripts. Be capable of debugging and writing clean, efficient, and well-documented code.? Debug and troubleshoot software and platform issues from Python, Oracle, Spark, Spectrum Grid, Hadoop/Hive.? Develop solutions to automate repetitive tasks and workflows using Python and shell scripts within virtual environment.? Foundation in Linux servers and systems, and networking.? Perform application governance resolutions, upgrades, routine system monitoring, performance analysis, disaster recovery, and troubleshooting.? Ensure system security and compliance in line with BOA best practices and application governance.? Deploy code to our development, QA, Staging and Production servers using our continuous integration and deployment pipeline platform.? Quickly grasp new services/functions and add new test cases to the test suite to continuously improve our quality assurance bar.? Work closely with cross-functional teams to understand requirements and deliver solutions and coordination.? Participate in code reviews and provide constructive feedback.? Collaborate with Business Users, Management, and Developers.? Streamline operations and process and resolve issues.? Document code, systems configurations, process, and procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Dec 02, 2025
Somerset, NY
|
Engineering (Non IT)
|
Contract
|
$78 - $98 (hourly estimate)
{"JobID":472348,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-78.63,"Longitude":43.31,"Distance":null},"State":"New York","Zip":"14008","ReferenceID":"RIC-66ea66b3-9d80-4fa8-85bf-b68adfdf15f0","PostedDate":"\/Date(1764685336000)\/","Description":"We are seeing Senior Construction Managers in the mechanical, electrical, structural, and/or architectural space to lead the delivery of mechanical systems on data center construction projects in western NY. These individuals would oversee the execution of all mechanical, electrical, structural, and architectural infrastructure for this project. Responsibilities include:Mechanical Field Leadership: Lead field execution of discipline / trade specific systems.Ensure systems are installed per design, meet operational performance criteria, and adhere to commissioning and startup standards.Collaborate with design engineers, trade partners, and client representatives to drive constructability and system integration.Construction Planning \u0026 Coordination:Develop installation strategies aligned with critical milestones and overall construction schedule.Manage subcontractor performance through daily coordination, lookahead scheduling, and logistics planning.Ensure timely delivery, handling, and installation of long-lead equipment and prefabricated systems.Technical Oversight \u0026 Quality Assurance:Oversee the review and coordination of submittals, shop drawings, RFIs, and field changes for scope.Perform field inspections and QA/QC checks to ensure code compliance, alignment with specifications, and industry best practices.Support facility and system commissioning activities and ensure readiness for functional and integrated testing.Client \u0026 Stakeholder Interface:Serve as the primary site representative for all discipline / trade specific construction issues, decisions, and updates.Provide technical guidance to the client team and keep stakeholders informed of progress, risks, and mitigation efforts.Participate in project status meetings, design clarifications, and punch list resolution efforts.Safety, Compliance \u0026 Risk Management:Promote and enforce safety procedures including confined space entry, elevated work platforms, and hot work protocols.Conduct safety reviews and ensure adherence to company and client-specific EHS standards.Identify scope-related risks and lead proactive issue resolution to maintain schedule and budget adherence.Leadership \u0026 Team Development:Mentor coordinators, field engineers, and junior superintendents.Foster collaboration between all disciplines / trades to improve integration and system performance.Lead discipline / trade meetings and commissioning coordination sessions with internal and external stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Sr. Construction Manager - Mission Critical","City":"Somerset","ExpirationDate":null,"PriorityOrder":0,"Requirements":"8-10 years of construction experience with at least 5 focused on large-scale data centers, industrial projects, or mission-critical mechanical systems. Familiarity with applicable standards, local building codes, and best practices for uptime and performance in Tier III/IV environments. Skilled in reading engineering drawings, coordination drawings, and system performance specs. OSHA 30 certification or equivalent.","Skills":"Bachelor\u0027s degree in engineering or construction management. Proficiency in Autodesk Construction Cloud, BIM 360, Bluebeam, Navisworks, or similar digital construction tools.","Industry":"Engineering (Non IT)","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":98.0000,"SalaryLow":78.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are seeing Senior Construction Managers in the mechanical, electrical, structural, and/or architectural space to lead the delivery of mechanical systems on data center construction projects in... western NY. These individuals would oversee the execution of all mechanical, electrical, structural, and architectural infrastructure for this project. Responsibilities include:Mechanical Field Leadership: Lead field execution of discipline / trade specific systems.Ensure systems are installed per design, meet operational performance criteria, and adhere to commissioning and startup standards.Collaborate with design engineers, trade partners, and client representatives to drive constructability and system integration.Construction Planning & Coordination:Develop installation strategies aligned with critical milestones and overall construction schedule.Manage subcontractor performance through daily coordination, lookahead scheduling, and logistics planning.Ensure timely delivery, handling, and installation of long-lead equipment and prefabricated systems.Technical Oversight & Quality Assurance:Oversee the review and coordination of submittals, shop drawings, RFIs, and field changes for scope.Perform field inspections and QA/QC checks to ensure code compliance, alignment with specifications, and industry best practices.Support facility and system commissioning activities and ensure readiness for functional and integrated testing.Client & Stakeholder Interface:Serve as the primary site representative for all discipline / trade specific construction issues, decisions, and updates.Provide technical guidance to the client team and keep stakeholders informed of progress, risks, and mitigation efforts.Participate in project status meetings, design clarifications, and punch list resolution efforts.Safety, Compliance & Risk Management:Promote and enforce safety procedures including confined space entry, elevated work platforms, and hot work protocols.Conduct safety reviews and ensure adherence to company and client-specific EHS standards.Identify scope-related risks and lead proactive issue resolution to maintain schedule and budget adherence.Leadership & Team Development:Mentor coordinators, field engineers, and junior superintendents.Foster collaboration between all disciplines / trades to improve integration and system performance.Lead discipline / trade meetings and commissioning coordination sessions with internal and external stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 11, 2026
Tempe, AZ
|
Customer Service
|
Contract-to-perm
|
$24 - $30 (hourly estimate)
{"JobID":505556,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Arizona","Zip":"85288","ReferenceID":"DGO-b14e89b7-211b-4aea-8389-aabebbce4c89","PostedDate":"\/Date(1773262812000)\/","Description":"Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail-oriented, proactive Support Agent who excels in email-based customer service and thrives in a fast-paced environment. This role focuses on high-volume ticket management, fraud-related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer-first, and capable of identifying risks, gathering case details, and escalating issues appropriately. Core Support Operations:-Manage approximately 40 email tickets per day-Provide clear, timely, and accurate responses through Zendesk.-Handle general inquiries related to the platform and user accounts.Fraud, Safety, and Risk Support:-Investigate account restrictions, fraud activity, and suspicious crypto transfers.-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).-Gather details to support fraud claims and escalation workflows.-Monitor ?urgent? or ?account compromised? channels and freeze accounts when necessary to protect users.Financial Operations-Support FIAT-related issues including:? Bank transfers? Troubleshooting linked bank accounts? Understanding deposit/withdrawal flows-Provide foundational support for crypto transfers; crypto knowledge is a major plus.Quality \u0026 Collaboration-Participate in the QA program to maintain high service standards.-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.-Work cross-functionally with Operations, Training, and Leadership to route cases and improve workflows.This is a 6-month contract-to-hire position with an hourly rate of $30/hr depending upon qualifications and shift preference.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Exchange Email Base Support Agent (Overnight Shift)","City":"Tempe","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-3?4 years of experience in customer support, operations, or a client-facing environment (email and live chat support strongly preferred).-Experience managing high-volume ticket queues.-Experience using Zendesk or similar CRM platforms.","Skills":"-Interest in cryptocurrency or blockchain","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail-oriented, proactive Support Agent... who excels in email-based customer service and thrives in a fast-paced environment. This role focuses on high-volume ticket management, fraud-related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer-first, and capable of identifying risks, gathering case details, and escalating issues appropriately. Core Support Operations:-Manage approximately 40 email tickets per day-Provide clear, timely, and accurate responses through Zendesk.-Handle general inquiries related to the platform and user accounts.Fraud, Safety, and Risk Support:-Investigate account restrictions, fraud activity, and suspicious crypto transfers.-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).-Gather details to support fraud claims and escalation workflows.-Monitor ?urgent? or ?account compromised? channels and freeze accounts when necessary to protect users.Financial Operations-Support FIAT-related issues including:? Bank transfers? Troubleshooting linked bank accounts? Understanding deposit/withdrawal flows-Provide foundational support for crypto transfers; crypto knowledge is a major plus.Quality & Collaboration-Participate in the QA program to maintain high service standards.-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.-Work cross-functionally with Operations, Training, and Leadership to route cases and improve workflows.This is a 6-month contract-to-hire position with an hourly rate of $30/hr depending upon qualifications and shift preference.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.