Job Search Results for quality engineer
Apr 01, 2026
Erda, UT
|
Engineering (Non IT)
|
Perm
|
$90k - $100k (estimate)
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The Debug Engineer supports manufacturing operations by diagnosing and resolving hardware failures occurring on the production line. This role is critical to ensuring product quality and reliability... through detailed failure analysis, root cause identification, and implementation of corrective actions. The position works closely with contract manufacturers, technicians, and R&D engineering teams to prevent repeat failures and support production continuity.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 25, 2025
Chesapeake, VA
|
Civil Engineering
|
Perm
|
$100k - $130k (estimate)
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The CSA Engineer will be responsible for overseeing and managing civil, structural, and architectural aspects of the construction phase, ensuring compliance with the project schedule, Construction... Methodology, and quality requirements. The role involves coordination with multiple stakeholders, including Authority, supervision consultants, contractors, and the client, to ensure seamless execution of project deliverables in accordance with design document and PIP (Project Implementation Plan).Day to Day:1.Managing CSA work process and schedule2.Design Management3.Change Management4.Managing CSA Technical Issues5.ReportingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 15, 2026
Princeton, NJ
|
Engineering (Non IT)
|
Contract
|
$44 - $55 (hourly estimate)
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The Senior Packaging Engineer leads end-to-end packaging development programs from concept through commercialization, partnering closely with cross-functional teams to support innovation and... lifecycle management initiatives. The role focuses on packaging solutions for consumer health, OTC, and dentistry products, ensuring packaging performance, quality, cost, sustainability, and timing objectives are met across multiple business units.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 20, 2026
Charlotte, NC
|
Engineering (Non IT)
|
Contract-to-perm
|
$24 - $30 (hourly estimate)
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Insight Global is looking for a Distribution Design Engineer for one of our large engineering consulting firms. This engineer will aide in the upgrades of a major energy providers distribution... grids.- Develop design and construction work packages for electrical overhead and underground distribution systems operating from 4kV through 138kV mostly associated with programmatic work such as overloaded transformers, inspection and maintenance, joint use, and inspection reports.- Comply with the company and Client Safety requirements as well as design and quality expectations.- Perform engineering calculations such as: structural analysis for wood pole loading, guying calculations, specifying conductor sags and tensions for recommended spans, and calculation of voltage drop and flicker. - Develop permitting documents for different AHJ's. - Provide engineering support during construction, including post-construction reviews to ensure all applicable engineering and construction standards have been met. - Conduct root cause analysis of outages and mitigation using engineering principles and design.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Mar 11, 2026
Newark, DE
|
Data Warehousing
|
Contract-to-perm
|
$51 - $64 (hourly estimate)
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Key ResponsibilitiesData Engineering & Solution DevelopmentDesign, build, and maintain SQL-based datasets, views, and data models that support marketing use casesSource, profile, and research data... already living in the data warehouse to make it campaign-readyEngineer new data solutions end-to-end, from ingestion through business consumptionSupport identity-based and customer-level data use cases (e.g., prequalification strategies, audience growth, net-new identification)Business Partnership & StrategyPartner directly with Marketing Operations to enable audience creation, campaign execution, and customer experiencesCollaborate with Marketing Analytics to explain data structures, create new analytical layers, and support executive-level reportingTranslate business questions into technical requirements and scalable data solutionsPresent findings, trends, and insights back to marketing stakeholders in a clear and compelling wayAnalytics, Dashboards & ControlsBuild dashboards and visualizations that show trends, population shifts, and segment performanceDevelop internal monitoring and control dashboards to detect data issues (population changes, load failures, anomalies)Support testing, validation, and quality checks prior to deploymentOperational SupportCoordinate with internal testing and deployment teams to move solutions into productionContribute to documentation, governance, and ongoing improvements of marketing data assetsDay-to-Day Breakdown~60%: Data discovery, profiling, research, and business alignment~20%: Dashboarding and data visualization~10%: Testing, audits, and data quality controls~10%: Administrative work and coordinationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Dec 03, 2025
Commerce, GA
|
Project Manager
|
Perm
|
$30 - $35 (hourly estimate)
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We are seeking a highly experienced Make-Ready Engineering Quality Control professional with a strong background in electric distribution construction and Joint Use environments. This is not an... entry-level or training role. The ideal candidate has hands-on knowledge of distribution systems and understands how proposed make-ready work translates to real-world construction.Work location (remote, hybrid, or in-office) will be determined based on experience level and demonstrated ability to perform independently with minimal supervision.?Required Experience? Direct experience in Make-Ready Engineering (MRE) within a Joint Use environment under Georgia Power or another electric utility? Strong working knowledge of NESC requirements and distribution construction standards? Proven understanding of power delivery systems and construction practices? Ability to review and validate cost estimates, labor units, and Bill of Materials (BOM) for make-ready work? Experience reviewing work directives and engineering packages for constructability and compliance? Ability to interpret design prints and verify correct work locations and scope execution?Distribution Construction Knowledge (Critical)Candidate must demonstrate working knowledge of:? Distribution framing and hardware assemblies? Line devices and protective equipment? Tap-ups and secondary/service drops? Service feeds to residential, commercial, and traffic control systems? Clearances, loading, and pole owner requirements? Field constructability considerations and safety complianceThis role requires the ability to confidently assess whether proposed work can be physically built in the field and meets NESC and utility standards.?Quality Control & Leadership Responsibilities? Mark up and return engineering packages with clear corrective guidance? Identify safety issues and document findings for correction by field crews? Recognize patterns of recurring errors and escalate appropriately? Communicate directly with engineers to educate and reduce future design mistakes? Ensure SLA deadlines are met, including willingness to work extended hours when necessaryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 21, 2026
West Hollywood, CA
|
Software Engineering
|
Perm
|
$150k - $190k (estimate)
{"JobID":521512,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-118.38,"Longitude":34.09,"Distance":null},"State":"California","Zip":"90069","ReferenceID":"SFR-3fc038fa-ae90-4f40-bd5e-4d9c9a5e59af","PostedDate":"\/Date(1776801138000)\/","Description":"?Build and maintain frontend experiences across web and integrated partner surfaces?Translate design and product requirements into clean, scalable frontend code?Collaborate with backend and AI/ML teams to integrate intelligent, real-time features?Optimize UI performance, responsiveness, and visual accuracy?Contribute to frontend architecture, component libraries, and shared patterns?Debug complex UI issues across browsers, devices, and partner environments?Uphold a high bar for quality through testing, code reviews, and performance optimizationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Frontend Engineer","City":"West Hollywood","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?4+ years of professional frontend development experience?Strong experience with latest version of React, and strong Typescript experience?Solid understanding of HTML, CSS, and responsive design?Experience integrating frontend applications with APIs and backend services?Strong attention to performance, usability, and maintainability?Ability to work effectively in fast-paced, collaborative environments","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":190000.0000,"SalaryLow":150000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
?Build and maintain frontend experiences across web and integrated partner surfaces?Translate design and product requirements into clean, scalable frontend code?Collaborate with backend and AI/ML... teams to integrate intelligent, real-time features?Optimize UI performance, responsiveness, and visual accuracy?Contribute to frontend architecture, component libraries, and shared patterns?Debug complex UI issues across browsers, devices, and partner environments?Uphold a high bar for quality through testing, code reviews, and performance optimizationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 07, 2026
Durham, NC
|
QA
|
Contract
|
$38 - $48 (hourly estimate)
{"JobID":515947,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-78.91,"Longitude":35.98,"Distance":null},"State":"North Carolina","Zip":"27703","ReferenceID":"RAL-214e3725-dd00-4b0c-9ee7-3e3d6a085129","PostedDate":"\/Date(1775577724000)\/","Description":"Insight Global\u0027s customer is seeking a mid-level Test Engineer to join a growing team responsible for testing software that controls robotic medical devices in Durham, NC. This role will require coming onsite 2-3 days each week.This role was created to support new projects and reduce current testing bottlenecks as development efforts continue to scale. You?ll work closely with software engineers and QA leadership to ensure high-quality, reliable software in a highly regulated, patient-impacting environment. The work is hands-on and detail-oriented, combining manual testing, system setup, and physical device interaction, with a gradual transition toward test automation.Responsibilities:? Develop detailed test plans, scenarios, and scripts.? Execute, analyze, and document test results.? Troubleshoot issues and collaborate with developers on corrective actions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Software Test Engineer (Raleigh, NC)","City":"Durham","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3?5 years of experience in software testing and quality assurance- Bachelor?s degree in Computer Science, Engineering, Mathematics, or a related field - Strong manual testing background- Basic scripting knowledge (not developer-level) withPython, Java, Shell, csharp, or similar- Familiarity with automation concepts and tools (e.g., Selenium, AccelQ, TestComplete)- Solid understanding of testing fundamentals, including: What to test and why, Test completeness, Quality-focused thinking- Experience creating and executing test cases, test plans and test scenarios- Familiarity with defect tracking and test management tools (ADO, Jira, AccelQ, or similar)- Strong troubleshooting and problem-solving skills- Ability to work independently and manage testing responsibilities end-to-end- Excellent attention to detail and documentation skills","Skills":"?Experience testing hardware/device-integrated software?Medical device, regulated industry, or validation testing experience","Industry":"QA","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":48.0000,"SalaryLow":38.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global's customer is seeking a mid-level Test Engineer to join a growing team responsible for testing software that controls robotic medical devices in Durham, NC. This role will require... coming onsite 2-3 days each week.This role was created to support new projects and reduce current testing bottlenecks as development efforts continue to scale. You?ll work closely with software engineers and QA leadership to ensure high-quality, reliable software in a highly regulated, patient-impacting environment. The work is hands-on and detail-oriented, combining manual testing, system setup, and physical device interaction, with a gradual transition toward test automation.Responsibilities:? Develop detailed test plans, scenarios, and scripts.? Execute, analyze, and document test results.? Troubleshoot issues and collaborate with developers on corrective actions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Aug 19, 2025
San Diego, CA
|
Software Engineering
|
Perm
|
$145k - $160k (estimate)
{"JobID":435658,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-117.2,"Longitude":32.9,"Distance":null},"State":"California","Zip":"92121","ReferenceID":"SDG-e4179d5d-3c50-45b3-8bbf-16a0a8cc91a8","PostedDate":"\/Date(1755617863000)\/","Description":"We are seeking a highly skilled SWE in Python, AWS, and coding best practices. The ideal candidate will have a strong background in software development, cloud computing. You will be responsible for developing and maintaining scalable software solutions that power our products and services. PST Remote possible. Design, develop, and maintain high-quality software solutions using Python.Utilize AWS services to build, deploy, and manage applications in the cloud.Has strong knowledge of cloud data engineering principles and manages Python based data pipelines.Write clean, maintainable, and efficient code.Collaborate with cross-functional teams to define, design, and ship new features.Troubleshoot and resolve complex technical issues and bugs.Perform code reviews and provide constructive feedback to peers.Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain current and competitive.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Software Engineer","City":"San Diego","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s degree in Computer Science, Engineering, or a related field.4+ years of experience in software development.Proven experience delivering solutions making use of AWS.Understanding of software development best practices, including design patterns, coding standards, ELT/ETL standards, and code reviews.Excellent problem-solving skills and the ability to work independently or as part of a team.Strong communication skills and the ability to articulate complex technical concepts to non-technical stakeholders.","Skills":"Experience with web development technologies such as Node.js, React, Vue.js, or similar.Familiarity with microservices architecture and RESTful API design.Familiarity with CI/CD concepts and tools like Jenkins, GitLab CI, CircleCI, or similarExperience with containerization and orchestration tools such as Docker and Kubernetes.Knowledge of database systems, both SQL and NoSQL.Experience with monitoring and logging tools like CloudWatch, ELK Stack, or similar.Prior experience in a senior or lead engineering role.","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":160000.0000,"SalaryLow":145000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
We are seeking a highly skilled SWE in Python, AWS, and coding best practices. The ideal candidate will have a strong background in software development, cloud computing. You will be responsible for... developing and maintaining scalable software solutions that power our products and services. PST Remote possible. Design, develop, and maintain high-quality software solutions using Python.Utilize AWS services to build, deploy, and manage applications in the cloud.Has strong knowledge of cloud data engineering principles and manages Python based data pipelines.Write clean, maintainable, and efficient code.Collaborate with cross-functional teams to define, design, and ship new features.Troubleshoot and resolve complex technical issues and bugs.Perform code reviews and provide constructive feedback to peers.Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain current and competitive.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Apr 17, 2026
West Des Moines, IA
|
Computer Engineering
|
Contract-to-perm
|
$46 - $57 (hourly estimate)
{"JobID":520135,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-93.75,"Longitude":41.57,"Distance":null},"State":"Iowa","Zip":"50266","ReferenceID":"DSM-06f7ecea-59a3-4959-931a-ae20008418b0","PostedDate":"\/Date(1776435516000)\/","Description":"Insight Global is looking for a Senior Telephony/Amazon Connect Engineer for a top financial client in the Des Moines area. This person will:Own the architecture and roadmap for Amazon Connect and Salesforce Service Cloud Voice, ensuring reliability, scalability, and security.Design, build, and maintain contact flows, routing strategies, queues, Lex bots, call recording/transcription, and analytics (e.g., Contact Lens).Implement and govern Salesforce Voice configuration: Omni-Channel routing, agent setup, call controls, call dispositioning, transcripts, and visibility.Build integrations and event-driven services using AWS (Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch), and Salesforce (APIs, Platform Events, Flows).Production support of Amazon Connect contact centers and Salesforce Service Cloud Voice.Participate in an on-call rotation and support after-hours production releases.Support incident response, root-cause analysis, and post-mortems; produce standards and documentation; mentor engineers.Establish observability and SLIs/SLOs for voice quality and platform health; automate alerts, dashboards, and runbooks.Partner with Network/Security to ensure QoS, identity/SSO, and least-privilege IAM across environments.Deliver self-service reporting and dashboards for operations leaders (AHT, ASA, service levels, occupancy, contact outcomes, agent performance). The hourly pay rate for this role will be $55-70/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Senior Telephony Engineer","City":"West Des Moines","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5 - 10+ years in telephony/contact center engineering3+ years hands-on with Amazon Connect2+ years with Salesforce Service Cloud VoiceExpertise in:Amazon Connect: contact flows, routing, queues, CTRs, Contact Lens, outbound, call recording.Salesforce Voice/Service Cloud: Omni-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns.AWS services: Lambda (Node.js/Python), API Gateway, EventBridge, Kinesis/KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager.Telephony fundamentals: SIP, RTP, PSTN, number management, QoS, jitter/packet loss mitigation.Integrations/APIs: REST/GraphQL, OAuth/SAML/JWT, event-driven architectures.Strong grasp of security, compliance, and data governance.Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions.Agile/scrum experience.","Skills":"Agentforce ExperienceInfrastructure as Code and CI/CD for contact center infrastructure.IaC/DevOps: CloudFormation/CDK/Terraform, Git, CI/CD, automated testing.Financial services industry experience (contact center operations).Salesforce certifications (Admin, Platform App Builder, Service Cloud Consultant); AWS Solutions Architect/Developer/DevOps certifications.Exposure to other CCaaS/voice platforms (Genesys Cloud, Five9, Twilio) and voice quality monitoring tools.Real-time analytics/BI (Athena, QuickSight, Snowflake, Databricks) using CTRs/transcripts/contact data.SSO/identity (Okta/Azure AD) and enterprise change/release management.","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}
Insight Global is looking for a Senior Telephony/Amazon Connect Engineer for a top financial client in the Des Moines area. This person will:Own the architecture and roadmap for Amazon Connect and... Salesforce Service Cloud Voice, ensuring reliability, scalability, and security.Design, build, and maintain contact flows, routing strategies, queues, Lex bots, call recording/transcription, and analytics (e.g., Contact Lens).Implement and govern Salesforce Voice configuration: Omni-Channel routing, agent setup, call controls, call dispositioning, transcripts, and visibility.Build integrations and event-driven services using AWS (Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch), and Salesforce (APIs, Platform Events, Flows).Production support of Amazon Connect contact centers and Salesforce Service Cloud Voice.Participate in an on-call rotation and support after-hours production releases.Support incident response, root-cause analysis, and post-mortems; produce standards and documentation; mentor engineers.Establish observability and SLIs/SLOs for voice quality and platform health; automate alerts, dashboards, and runbooks.Partner with Network/Security to ensure QoS, identity/SSO, and least-privilege IAM across environments.Deliver self-service reporting and dashboards for operations leaders (AHT, ASA, service levels, occupancy, contact outcomes, agent performance). The hourly pay rate for this role will be $55-70/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.